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View Full Version : AWxxxx V4.95S has been released



Philips - Remko
01-29-2013, 10:23 AM
Introduction

Software version: V4.95S

Benefits:[/U]

• Network connectivity performance is enhanced. On firmware V4.87s or previous versions, the Philips wireless speaker device may encounter network connection issue after long hour device standby

• Improved usability on music service. On music service, consumers now click on full row for selection of items

• Improved responsiveness of volume control

How do I update the software on my device?

Make sure that your device has established a valid Internet connection with your router.

1. On AirStudio app, select Services -> your devices -> settings

2. Click the “Firmware upgrade” icon and press “Check Online”.
Your wireless HiFi system will then connect to the Philips server to check for updated versions of any software available.

3. If there is one available, a screen will appear to prompt for your agreement to the end-user license agreement that is also found in the user manual.

4. Select “Yes” to proceed with software download.

After the software installation is completed, your wireless HiFi system will restart and the latest software will be loaded.



Sources for comments of improvements

• www.supportforum.philips.com
• www.philips.com/support

k1200rs
01-29-2013, 05:53 PM
New release, new issues.
Why not breaking something that was working?
With this new firmware, when I select a Spotify playlist it plays another one. And there are other issues (truncated playlist).
Since I bought a NP2900, some years ago, I have been repeating the same thing. How you guys perform the testing? What is the quality assurance process? Besides, how can a software developer deliver this (it's a kind of product sabotage) ? A mystery that really gets on my nerves.

k1200rs
01-29-2013, 06:12 PM
To reproduce this problem you need several Spotify playlists and you switch between them.

dies01
01-31-2013, 12:52 PM
New fw is dramatic. Connection lost each time after about 5 minutes. Reproduced about 10 times today. As well from ipad or direct internet radio on aw9000 itself. As well airplayer does crash aftter about 5 seconds on galaxy tab 10.1
How can i get previous fw back on the system as my sytem is worthless like this and it was difficult enough to sell this to my family.
Please follow up

Toengel
01-31-2013, 01:00 PM
Hi,

new firmware is running well here. Proposal: pull power cord of AW and switch/router for 2-3 minutes and try again.

Toengel@Alex

dies01
01-31-2013, 01:16 PM
Indeed all functionality is working ....for about 5 minutes.That is what i have done already for about 10 times as well as gone through setup process. Any way i can get old fw back??

Caroline
01-31-2013, 07:45 PM
Are there more people who have problems with the firmware update? Or is dies01 the only one?

rip tide
01-31-2013, 08:36 PM
I have the same problems with spotify playlist

mmk
01-31-2013, 08:51 PM
Spotify is not working properly here as well. Whatever playlist I choose, it plays another. Very annoying!

k1200rs
01-31-2013, 09:18 PM
What a non sense! Yes, I should not use emotional statements, it doesn't help. But how on earth is it possible to deliver such obvious poor quality?

mmk
01-31-2013, 09:26 PM
It appears that we are alpha-testers. And we payed to do so :-( . I am really disappointed in this product

Philips - QK
02-01-2013, 02:32 AM
Dear users,

We have noted your comments here and will pass to the team for an investigation. We will update you as soon as we have more concrete information for this. Thanks.

Kind regards,
Philips Moderation Team

Philips - QK
02-01-2013, 06:10 AM
Dear dies01,

I have sent you a PM. Would you please check your inbox? Thanks a lot.

Kind regards,
Philips Moderation Team

dies01
02-01-2013, 08:23 AM
Dear dies01,

I have sent you a PM. Would you please check your inbox? Thanks a lot.

Kind regards,
Philips Moderation Team

Nothing in my inbox.

Ronald

Philips - QK
02-01-2013, 09:16 AM
Dear Ronald,

I have sent you once again. Would you check once more?
The message is in my sent box. If you still cannot receive it, we may have to look into the system. Thanks.

Kind regards,
Philips Moderation Team

dies01
02-01-2013, 09:54 AM
Dear Ronald,

I have sent you once again. Would you check once more?
The message is in my sent box. If you still cannot receive it, we may have to look into the system. Thanks.

Kind regards,
Philips Moderation Team

Nothing, please check my e-mail address as it is correct as I receive teh support forum mails.

Toengel
02-01-2013, 09:55 AM
Hi,

PM = personal message inside this forum - not an email. See top right under "notification".

Toengel@Alex

Philips - QK
02-01-2013, 09:57 AM
Nothing, please check my e-mail address as it is correct as I receive teh support forum mails.

Dear Ronald,

Sorry to have misled you. I have sent you a Private message (PM) in the inbox of this forum. After logging into the forum, you may refer to the 'Notifications' next to your name under the forum banner, then you can find the PMs.

Thank you.

Kind regards,
Philips Moderation Team

wtf
02-03-2013, 09:06 AM
I am having the same problem with the Spotify playlists, very frustrating. Also got the information from customer support that it is not possible to downgrade FW, but I doubt that is entirely true. Would be good to get a workaround ASAP so I can use the product again.
As I myself work with SW development and large customer roll outs I am amazed at the kind of defects I find in Philips SW, be it the FW or the app.
(More information is available through support ref nr 50-1203166403‏.)

Caroline
02-03-2013, 09:37 AM
Probably customer support is only a commercial channel and they are not technicians. Anybody knows that downgrading is nothing more than installing a "new"-"old" version of the software. That is implicit the character of software.
So customer support should not say those things, but give a better reason. Furthermore the technical department should make it possible to choose you firmware version like the Linux version you have on your PC.
The current results of your writings will prevent me of course to start upgrading my firmware. As it seems not possible to go back if it does not work out fine.

dies01
02-03-2013, 10:38 AM
Dear Ronald,

I have sent you once again. Would you check once more?
The message is in my sent box. If you still cannot receive it, we may have to look into the system. Thanks.

Kind regards,
Philips Moderation Team

Hi Mod team,

Pre release of Android App is working very well on my Galaxy Tablet. Compared to current version in apps store which does not even start up.

As well FW seems to have stablized on the AW9000 as I "only" had to cold restart the system once in last 2 days.

Still trouble off and on to get to the internet radio and spotify functions (message "no internet connection", retry and then nothing). Also again possible to control from various devices (Ipad, Iphone, Android tablet).

As said before, teh success stands and falls with the stability and functionality of the FW and the app which is not up to what it should be (for instance I see no radio function in spotify which is a must have for me).

Other apps like BubbleUPnP seem to be far more stable in teh connection with the AW9000.

Ronald

nebr
02-03-2013, 11:48 AM
Wish I had this info prior to purchasing & installing :-(

2 AW3000 purchased on thursday, installed, upgraded and not satisfied at all! No or very poor connection, problems with spotify ( same as other members ) reinstalled, reconnected, power down during night and new reinstall/config in the morning. It's now sunday and I'm thinking about giving them back to retail!

Philips - QK
02-04-2013, 06:27 AM
Dear users,

We can simulate the issue of Spotify playlilst here and we are now working on the solution. For the other issues, we are still investigating. We shall update you as soon as we have more concrete feedback. Thanks for your patience in advance.

Kind regards,
Philips Moderation Team

GuyA
02-11-2013, 06:03 PM
I have connected my Fidelio A9 speakers to digital & analog inputs, and at power ON all works fine. However when I switch OFF the digital input device and ON again, there is no more sound. The only way to solve this problem is to power OFF and ON the speakers.

The analoge input worked fine, until I downloaded this new firmware upgrade. Now it has the same problem as the digital input!

Also the leds at the side of the speakers do not change or lit-up when changing the input channel with the Airstudio app.

The sound is great, but these problems are really disappointing!

Kjellakeoberg
02-15-2013, 07:11 PM
I have AW5000 and have same problem. It's mostly impossible to access since i upgrade the last firmware.

Caroline
02-15-2013, 07:27 PM
Philips should really, really, fast make it possible to roll-back this software update, either by making a roll-back fundamentally possible, either by releasing a new update that is equal to the earlier release.

Philips, take care of your customers and make this possible!

Volume
02-19-2013, 02:19 AM
Except the problem of playlist in Spotify and no sound after power off TV, it seems no other issues ? :)

As I don't use Spotify and connect my speaker to TV, new firmware gives easier finding my speaker and better volume control. If you are using the speaker same as me, it is no harm to upgrade it. Otherwise let's wait for new release :P

Rossboss
02-24-2013, 10:55 AM
Caroline, I totally agree.

I am also having problems with Spotify - any playlist that's of a decent number seems to be truncated to just 1 track, which when clicked plays a track from your top most album/playlist.

I did have some minor connection issues, but since I disconnected, changed my network name and then re-configured the unit it has not given me any issues on this front.

Using Spotify playlists is how I intended to use my Philips AW3000 and since the update it doesnt work. I am going to request a refund in the next 5 days since a fix has not been supplied for 4 weeks now.

I also intend to share news of this with friends at work, who work for tech magazines and websites in order to prevent others from succumbing to Philips' sub-standard service.

p.s. Volume, your comment really annoys me - thanks for letting all of us know how unaffected you are because you do not use all of its functionality but for everyone else it requires immediate attention - let's not be reductive to the urgency for a resolve here. *smiley face*

Caroline
02-24-2013, 03:38 PM
Except the problem of playlist in Spotify and no sound after power off TV, it seems no other issues ? :)

As I don't use Spotify and connect my speaker to TV, new firmware gives easier finding my speaker and better volume control. If you are using the speaker same as me, it is no harm to upgrade it. Otherwise let's wait for new release :P

Hi(gh) Volume,

I did not realize that the remaining problems with the firmware are only connected to Spotify playlists en TV connection, maybe I am too blonde for that :p :confused:
Still I am on the same line as Rossboss, it cannot be so complicated to solve this problem so that it takes weeks, and in the mean time a little communication from Philips should be very convenient.
And I am still into my own point, it should be possible to revert to an older version of the firmware, because now I have become very hesitant to upgrade, as my unit is working quite nice, without too much trouble.

mmk
02-24-2013, 10:07 PM
I would like to add that the app software has had 2 updates in the mean time... Apparently something has been done but regretfully nothing really shocking. (And the app has some issues on its own).

Philips - QK
02-25-2013, 09:45 AM
Dear users,

We would like to assure you that we are working on a new firmware and are now testing it. We will update you soon as soon as we have done our testing. Thanks for your understanding & patience in advance.

Kind regards,
Philips Moderation Team

Philips - QK
02-25-2013, 09:46 AM
Dear Caroline & RossBoss,

I have sent you both a PM. Kindly check in your inbox. Thanks.

Kind regards,
Philips Moderation Team

mmk
02-25-2013, 10:52 AM
Dear users,

We would like to assure you that we are working on a new firmware and are now testing it. We will update you soon as soon as we have done our testing. Thanks for your understanding & patience in advance.

Kind regards,
Philips Moderation Team

Looking forward to that!

Caroline
02-28-2013, 06:56 AM
Dear users,

We would like to assure you that we are working on a new firmware and are now testing it. We will update you soon as soon as we have done our testing. Thanks for your understanding & patience in advance.

Kind regards,
Philips Moderation Team

Great! Good for us to know.
Keep communicating. :)

k1200rs
03-06-2013, 05:00 PM
Dear Philips, just to set the expectations, when can we expect the fixes?

k1200rs
03-08-2013, 05:45 PM
Dear Philips,
I bought my Aw1000 to listen to Web radios and Spotify ( playlists).
Since end of Jan. I can no longer listen to Spotify. Fine, shit happens and I understand you are working on the issue. But, could you have the courtesy to let us know when you believe you'll make a new release available. I am not asking for commitment just an indication. Is it tomorrow, next week, in 6 months or never?
After 6 weeks without any meaningful communication we'd like to know.
Francis

Rossboss
03-08-2013, 06:39 PM
Dear Philips,
I bought my Aw1000 to listen to Web radios and Spotify ( playlists).
Since end of Jan. I can no longer listen to Spotify. Fine, shit happens and I understand you are working on the issue. But, could you have the courtesy to let us know when you believe you'll make a new release available. I am not asking for commitment just an indication. Is it tomorrow, next week, in 6 months or never?
After 6 weeks without any meaningful communication we'd like to know.
Francis

I second this point Philips - this is basic customer service. It's good that you respond to our comments (when you do), the Private Messaging is unnecessary - and not helpful to other users so don't do that. Focus more on managing our expectations and, as Francis says, a rough time estimate would suffice.

Ross

k1200rs
03-12-2013, 09:30 AM
Philips - QK

I see that you are answering other messages in this forum but you are ignoring our request.
Could you please give us a feedback?

As a reminder, this problem started on the 25th of Jan and we are today the 12 March.
It can take time to deliver quality, we understand that, but any indication would be appreciated.

Thanks and regards,
Francis

k1200rs
03-12-2013, 09:49 AM
I also would like to add that I am paying circa 10 Euros / month for Spotify that I cannot longer listen to from my AW's (which is the only reason why I registered to Spotify). Can we charge Philips for these 10 Euros / month?

Philips - Tereza
03-12-2013, 12:02 PM
Dear Customers,

We do apologize for any inconvenience and we would like to ask you for your patience. Our development team is working on this issue and we are hoping to have a solution for you by the end of March 2013.

Thank you very much.

Philips Moderator Team

BeJon
03-12-2013, 03:56 PM
I gave up Philips AW speakers and bought a Pioneer XW-SMA4-K. The best thing of all is that Pioneer has a nice working system with apps and FW that works fine. ;)

k1200rs
03-12-2013, 05:18 PM
Dear Customers,

We do apologize for any inconvenience and we would like to ask you for your patience. Our development team is working on this issue and we are hoping to have a solution for you by the end of March 2013.

Thank you very much.

Philips Moderator Team

Thank you.

Philips - QK
03-13-2013, 05:36 AM
Dear users,

A new firmware version v5.10S is available.

For details, please check here: http://www.supportforum.philips.com/en/showthread.php?11421-Software-version-V5-10S-has-been-released&p=53862#post53862

Kind regards,
Philips Moderation Team