View Full Version : SA4ARA08KF/12 speakers not working

02-26-2013, 12:55 PM
My built-in speakers seem to have just given up on me. With no headphones connected, it won't play any songs.
When going to Sound settings, it would be greyed out and say they aren't available under speaker mode.

Still the speakers stay silent.

Thinking it could've been a software issue I tried repairing, but inevitably always got these errors:

For updating:

Error: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [sbIDeviceFirmwareHandler.recoveryMode]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/components/sbDeviceFirmwareAutoCheckForUpdate.js :: sbDeviceFirmwareAutoCheckForUpdate_onDeviceEvent :: line 279" data: no]
Source File: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/components/sbDeviceFirmwareAutoCheckForUpdate.js
Line: 279

For repairing:

Error: uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [sbIDeviceProperties.hidden]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: chrome://msc/content/xul/mscDeviceSummaryPage.xul?device-id={00000000-0000-0000-0000-000000000000} :: deviceSummary__update :: line 332" data: no]

Is this an issue I'll somehow be able to fix myself? I'm dying to know. Any help would be greatly appreciated.

03-01-2013, 09:05 AM
right click the Songbird icon and select 'Run as Admin' if you are using Windows 7 PC

n which songbird version you are using?
can you go to the below directory: Local disk (like /C:) --> Program Files --> Philips --> Philips Songbird Resources --> Firmware
See if there's a folder of SA4ARA?

Since there r some cases that due to corrupted firmware file uploaded and the Songbird download the corrupted file for updates... even though a correct file is uplaoded, the Songbird still has the old version corrupted file...

to do this, you may hv to delete
C:\Users\xxxxx\AppData\Local\Philips-Songbird\Profiles\yyyyyy.default\firmware_cache\v2 \Philips SA4ARAxxKF

xxxxx: Your PC account
yyyyyy.default: A default Profiles folder for PSB

if you find it too complicated, you can uninstall ur songbird n install again.

03-01-2013, 12:13 PM
which songbird version you are using

I use version 2.6.1, the latest.

See if there's a folder of SA4ARA?

There indeed is, including 5 dll files. Temporarily removing these rendered my Philips Songbird unable to even try and repair/update my device.

Since there r some cases that due to corrupted firmware file

The cache was empty, as no firmware was ever downloaded. That's the problem, my Songbird simply can't connect to the internet. If someone could pass me the firmware for my device maybe Songbird could recognize it and still patch it with the local resources.

I've looked around and noticed it was a usual problem with Windows 7, still not fixed.

I still haven't been able to fix my speakers. If I'm in any way unable to update/repair my device, thereby solving the problem, I'll return the device to the store.

Philips - Katerina
08-27-2015, 12:43 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina