View Full Version : [SHB9100] degraded sound when microphone is activated

02-27-2013, 09:22 AM

I hope that you will be able to help me. I fighted a bit to install my headset on Windows Seven, finally I could have a good sound (without cut off when I move my mouse on BT too) but I have always a problem.

When I call with communicator, the sound is poor in my ear and into the microphone. After some tests I could isolate the issue: when the microphone is activated, the sound is degraded. To check it, I go into the sound panel and click on the Recording tab... here, the sound is degraded.

Do you know what happenned and how to solve this issue?

Thanks by advance :)

PS : a little suggestion if Philips produce new headsets: include LEDs to know the amount of energy available ;)

03-01-2013, 06:27 AM
can it be an issue of communicator? you hv another instant messenger to check?

03-01-2013, 06:38 AM
No, at home I have the same problem (+ cut off when I move the mouse but it's another subject :p ) without communicator. When the mic is activated thanks to the panel recording for example, I guess that the headset is going in mono with a poor sound (it's not only without the stereo, it's really bad).

Thanks for your reply ;)

03-04-2013, 07:21 AM
I can confirm that there is a problem with handfree drivers. On windows 8 Handsfree and Stereo are separated into the sound settings so I could try to activate handsfree. And in this case, the headset is in mono with a very bad sound and the micro has also a poor quality.

At the end, the question seems simpler: is there a drivers for handsfree on Windows 7 and 8 to have a good sound?

03-18-2013, 02:54 PM
Hi I don't know if I have the same problem but I have problem with distorted sound in headset during call with Cisco IP communicator. The distortion is very strong and it is hard to understand the other caller. It comes and goes. Most of the time it is clear sound but a period of distortion can last up to a minute and come a minute or two apart.
Sound from music applications is fine.
I connect to a Dell laptop using buildt in BT on win7.
Any idea what it could be or what I can do about it?

03-19-2013, 07:32 AM
FYI, a colleague with another headset BT has exactly the same problem on Windows 7: as soon as the mic is activated, the sound becomes poor in mono instead of stereo.

Philips - Tereza
03-21-2013, 08:06 AM
Dear users,

I am afraid that this is a standard feature of this headset. The headset will be switched to mono(with audio limited bandwidth) in a talk-mode.

Kind Regards,

Philips Moderator Team

03-21-2013, 08:09 AM
Thanks for your reply. OK, even if it isn't perfect, I don't understand why the sound is so poor. I mean, we cannot hear me and I cannot hear very well too... ok for mono but is it possible to have a good sound?

Philips - Tereza
03-21-2013, 12:46 PM
Dear Aixime,

if you can send me a PM with a recording of the sound I will pass it on to our development team to investigate.

Kind Regards,

Philips Moderator Team

03-21-2013, 01:56 PM
It's not simple but I'll try to do it.

Philips - Tereza
03-21-2013, 02:28 PM
Thanks aixime, that would be much appreciated!

02-10-2015, 05:28 PM
Thanks aixime, that would be much appreciated!

Hi Tereza.

Did you found any soluction for problem?
I have same problem, when I'm playing the game and I need to use microphone, after active microphone the sound degraded.
Is there any upgrade for firmware?

Philips - Katerina
08-27-2015, 01:36 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina