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hwd
03-04-2013, 08:44 PM
I bought a pair of Philips Earhook SHS8100 Headphones off Amazon last September, and one day a few months ago the right earphone suddenly stopped transmitting any sound. The left earphone still works fine. I've tried to go through the process of obtaining a repair since I'm still within my warranty time limit, only I can't find the serial number at all. Is it meant to be on the earphones themselves, because all I can find is the model number. On the original case itself I cannot find any 14-digit string of letters and numbers that is supposed to be the serial number, either on the box or on any stickers. Apparently my product cannot be serviced out of warranty either. Does anyone know the serial number for my particular earphones, and if not, could anyone direct me to any Philips-sanctioned repair centres?

Thanks.

William Wallace
03-06-2013, 11:49 AM
The serial number should be on the sticker at the bottom of the box, try looking there. Or have a look at the list of authorised service centres: http://www.support.philips.com/support/locators/service_centre_locator.jsp?userCountry=gb&userLanguage=en

hwd
03-10-2013, 04:19 PM
Ah yeah, that was what I was looking for. Thanks.

I'm pretty sure I carelessly peeled off the serial number when I was unboxing my earphones.

Philips - Katerina
08-27-2015, 01:36 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina