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View Full Version : DS9000/12 has died, dead as a dodo, advice needed!



Waynester
03-08-2013, 03:33 AM
Hi everybody

My father bought me this DS9000/12 and it hasn't had much use, but when I have used it, it's been incredible sound with my iPhone 4S

Last night, i plugged the unit in and it's completely and utterly dead, no sound or anything, have tried 3 different power cables and still nothing
also tried the line in output to see if it was the dock connector causing a problem

What or why has this happened?
It's had little use and now this!
Only had it 13 months!

Is there an internal fuse i can change?

Any ideas?

Faust
03-08-2013, 11:17 AM
So there is no power input at all? Have you also tried a different socket?

Waynester
03-08-2013, 11:40 AM
So there is no power input at all? Have you also tried a different socket?

correct, it still doesnt work :(

Faust
03-08-2013, 12:09 PM
In this case, I would suggest to take it to the service. Do you still have a warranty on it?

Waynester
03-08-2013, 12:46 PM
In this case, I would suggest to take it to the service. Do you still have a warranty on it?

it has warranty, but Philips wont help me because i cant reprint my ebay invoice from 2nd September last year when i bought it, they want a receipt

so i now have a unit sat here and wont power on, i have lost all my money

Faust
03-08-2013, 01:22 PM
Shouldn't you try it first through the retailer then? Whoever sold it to you with the warranty?

Philips - Tereza
03-20-2013, 02:19 PM
Dear Waynester,

just a quick follow up on your issue. Have you managed to get your warranty and your device to be servised through the retailer or Philips directly?

Kind Regards,

Philips Moderator Team