PDA

View Full Version : Your experiences with FW v0.140.32.0 for 5000, 6000 and 7000 series (2010 models).



Toengel
03-04-2011, 05:54 PM
Please share your experiences with this new SW version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Discuss here all your experiences when upgraded to the new version (http://www.supportforum.philips.com/showthread.php?730-New-software-v0.140.32.0-for-5000-6000-and-7000-series-(2010-models)&p=1342#post1342): new, old, positive, negative....

Meeterea
03-04-2011, 06:13 PM
When I download this file, "Versie: 000.140.032.000, Zip-bestand, 70.80 MB, Publicatiedatum: 2011-03-04" it contains the version 140.029.
I'll think we must wait untill Philips has made the correct new file download available.

gr.
Arie

theflyer1972
03-04-2011, 07:43 PM
another release wtihout now / next ? :(

p.s. corrupted RAR FILE !!! i have tried 3 times

Meeterea
03-05-2011, 06:45 AM
another release wtihout now / next ? :(

p.s. corrupted RAR FILE !!! i have tried 3 times

Here in the Netherlands is now a new file available, althoug this is also a corrupted rar file for the 32pfl7605H12. :mad:
We must wait until Philips gives a correct not corrupted file. :confused:

gr.
Arie

Toengel
03-05-2011, 08:28 AM
Toengel, do you want to discuss 140.32 or 140.29? Thread title says 140.29.

Hi,

I did a mistake during copy/paste - but I don't have the rights to change the title anymore - only the moderator could do that... sorry...

Toengel@Alex

Toengel
03-05-2011, 08:31 AM
Hi,

Philips support says, that they are aware of the corrupted firmware files - will be fixed next week...

Toengel@Alex

petasis
03-05-2011, 10:01 AM
Why?
The employee who did the error and uploaded a corrupted file is too busy to fix his problem?
It seems that some employees care more about their own time table, than the reputation of the company they work for...

bta
03-05-2011, 10:18 AM
Hi everybode,

new SW is published via service sites (e.g. for my 40pfl7605h/12 in germany (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=40PFL7605H/12&scy=DE&slg=de&link_origin=de_de_CP%3Amain%3A40pfl7605h/12%3Aconsumer_goto-p4c)).

But so far the .zip files are corruped. I can't unzip the current software.
Tried with "40pfl7605h_12_fus_deu.zip", "40pfl7605h_12_fus_eng.zip" and "40pfl7605h_12_fus_nld.zip" but always the same problem, that the zip file is corruped.

Sorry Philips but do you realy test the things you do or is it normal in your point of view that the customers do this?

regards
bta

Lassy
03-05-2011, 10:31 AM
Yesterday I've downloaded the .32 update for the 46pfl7605h/12 and that went fine. BUT it appeared to be the .29 version...

Now the ZIP file is corrupted...

Philips, get your act together!!!

m5jf
03-05-2011, 12:25 PM
Philips are you of your customer care? We are not your beta testers. We do ordinary products and not for the incorrect price.

shankly1985
03-05-2011, 12:25 PM
So where UK file?

shankly1985
03-05-2011, 02:04 PM
PHILIPS CAN YOU DO ANYTHING RIGHT?????????? THE BLOODY FILES IS CORRUPTED! I have just about had enough am loosing sound and picture all the time, this software went into beta testing last week now we cant even download it.

sort it out rant over

Lake292
03-05-2011, 04:36 PM
they dont work over weekend and i guess they wont fix this till monday :)

Toengel
03-05-2011, 04:49 PM
they dont work over weekend and i guess they wont fix this till monday :)

Hi,

I guess that, too...

Toengel@Alex

hansje
03-05-2011, 04:50 PM
dear all,

I have uploaded Q552 140.32 via yousendit:

https://www.yousendit.com/download/T2pFY05rMVhrYUR2Wmc9PQ

Sir_Four
03-05-2011, 05:21 PM
dear hansje,

adn what about 40pfl7605 140.32.? (Q5551)

please =)

markus
03-05-2011, 06:47 PM
...and then it takes another full day for the file to get deployed to their website. At least that's what happened the last time with 140.29.

nemesis53
03-05-2011, 07:31 PM
My test results of 140.32

http://www.supportforum.philips.com/showthread.php?1128-TV-is-intermittently-loosing-sound&p=4101#post4101

petasis
03-06-2011, 06:44 AM
they dont work over weekend and i guess they wont fix this till monday :)

Judging from their TV software quality, do they work at all?

Lassy
03-06-2011, 08:08 AM
dear all,

I have uploaded Q552 140.32 via yousendit:

https://www.yousendit.com/download/T2pFY05rMVhrYUR2Wmc9PQ

Are you sure it's the .32 version? I've tried yours but my TV doesn't start downloading the file (it doesn't when the software is the same or older) and mine is the .29 version.

Toengel
03-06-2011, 09:07 AM
Hi,

just open the autorun.upg file in an text-editor (such as Notepad++) - at the beginning you can see the Version.

Toengel@Alex

Lake292
03-06-2011, 09:08 AM
Judging from their TV software quality, do they work at all?

haha good one... :D

Forum Guest
03-06-2011, 11:03 AM
hi


Are you sure it's the .32 version? I've tried yours but my TV doesn't start downloading the file (it doesn't when the software is the same or older) and mine is the .29 version.

I think that's the wrong file for you.
The 140.32 from hansje is for the 5000 series. This file you also can download from Philips servers.
Only the file for 7000 series is damaged.

smart
03-06-2011, 11:23 AM
I can't update to the new software version.

1. Update via Internet is rejected. TV tells me, that I'm already using the latest firmware and there is no new one available.

2. Update manually via USB. Download of new firmware works, but I can't extract it. Windows built-in extractor and 7-Zip both tell me, that the archive is empty. Archive seems to be corrupted.

This happened on a 42PFL7695K/02 with firmware version 0.140.29.0 in germany.

Philips, please help to debug this issue.

Toengel
03-06-2011, 01:51 PM
Hi,

all 7000 series downloads are corrupt at the moment - will be fixed next week.

Toengel@Alex

Philips
03-07-2011, 07:31 AM
Dear all,

We are aware of the issue with the corrupted file for the 7000-series, and sincerely apologise for that!
We are working hard to correct it. We will keep you informed here when it will be solved.
Update 7-March 15:30hr: Download problem has been solved. SW file for the 7000-series is not corrupted anymore!

Intermediate solution: file can be downloaded here (https://www.yousendit.com/download/T2pGZFhxV3I3bUEwTVE9PQ).

Be aware that this Q5551-0.140.32.0 file is only for the following model numbers:
1. 32PFL7605H/05
2. 32PFL7605C/05
3. 32PFL7605C/12
4. 32PFL7605H/12
5. 32PFL7605H/60
6. 32PFL7665H/12
7. 32PFL7675H/12
8. 32PFL7675K/02
9. 32PFL7685H/12
10. 32PFL7685K/02
11. 32PFL7695H/12
12. 32PFL7695K/02
13. 37PFL7605H/05
14. 37PFL7605H/12
15. 37PFL7605H/60
16. 37PFL7675H/12
17. 37PFL7675K/02
18. 40PFL5605K/02
19. 40PFL6405H/12
20. 40PFL6505H/12
21. 40PFL6605H/12
22. 40PFL6605H/60
23. 40PFL7605H/05
24. 40PFL7605H/12
25. 40PFL7605H/60
26. 42PFL7605C/05
27. 42PFL7605C/12
28. 42PFL7655H/12
29. 42PFL7655K/02
30. 42PFL7665H/12
31. 42PFL7675H/12
32. 42PFL7675K/02
33. 42PFL7685H/12
34. 42PFL7685K/02
35. 42PFL7695H/12
36. 42PFL7695K/02
37. 46PFL7605H/05
38. 46PFL7605H/12
39. 46PFL7605H/60
40. 46PFL7655H/12
41. 46PFL7655K/02
42. 46PFL7665H/12
43. 46PFL7695H/12
44. 46PFL7695K/02

billbond4
03-07-2011, 08:18 AM
No sound drops on my (32pfl5405h/05)

markus
03-07-2011, 08:41 AM
Please share your experiences with this new SW version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Intermittend audio drops in Dolby Digital stream sent to AV receiver via HMDI (ARC). No drop outs with PCM streams.
Cable provider: Cablecom Switzerland with CI+ module.
Signal quality was checked by Cablecom. Different and shorter HDMI cables didn't improve the situation.

Had this issues with every firmware version since I bought the 52PFL5605H in 08/2010.

hippie67
03-07-2011, 09:43 AM
Judging from their TV software quality, do they work at all?

Cheap remark! You should not be abusive (is in the forum rules).

m5jf
03-07-2011, 10:09 AM
And what about PiP with the internal satellite receiver? Is it in the 140.32 exist or not again? Who can confirm it.

Toengel
03-07-2011, 10:56 AM
Hi,

I just downloaded the 140.32 for 7605h - extraction worked...

Toengel@Alex

shankly1985
03-07-2011, 12:04 PM
Thanks updated, good so far. Not lost picture when switching to pc or sound.

Philips
03-07-2011, 02:45 PM
Update 7-March 15:30hr: Download problem has been solved. SW file for the 7000-series is not corrupted anymore!

hopelesshc
03-07-2011, 02:50 PM
Dear Philips:

Many consumers in Spain (like me) are having pixelling problems with one HD tv channel (La Sexta, a famous channel in Spain). Each 20-30 seconds some pixels appears on tv and makes impossible to watch this channel clearly.

Many of us (some hundreds) have called to Philips Customer Care Department and we always get the same answer: "It will be fixed in the next firmware" or "Check your tv installation at home". I have a perfect tv installation as many of my friends. Since I bought this tv I hace updated 6 firm versions and I still have the problem with the last version.

When is Philips going to do something about this problem? Is it necesary to have hundreds of discontent customers which have spend 1000 (or so) euros in that product?

I don't know what do we have to do to be heard, but we expect something good from such a great brand like Philips. We just want to see that channel without pixels.

Please, do something.
Kind regards

smart
03-07-2011, 06:11 PM
Update via internet connection did not work. I'm not sure if it is intended to work this time. I updated it manually and used an usb device for installation.

Jessy
03-07-2011, 07:28 PM
Dear Philips:

Many consumers in Spain (like me) are having pixelling problems with one HD tv channel (La Sexta, a famous channel in Spain). Each 20-30 seconds some pixels appears on tv and makes impossible to watch this channel clearly.

Many of us (some hundreds) have called to Philips Customer Care Department and we always get the same answer: "It will be fixed in the next firmware" or "Check your tv installation at home". I have a perfect tv installation as many of my friends. Since I bought this tv I hace updated 6 firm versions and I still have the problem with the last version.

When is Philips going to do something about this problem? Is it necesary to have hundreds of discontent customers which have spend 1000 (or so) euros in that product?

I don't know what do we have to do to be heard, but we expect something good from such a great brand like Philips. We just want to see that channel without pixels.

Please, do something.
Kind regards

Can you perhaps make a screen-photo of this error, outside Spain we are all wondering what you mean.

hopelesshc
03-07-2011, 10:12 PM
Can you perhaps make a screen-photo of this error, outside Spain we are all wondering what you mean.

Hello Jessy. I will try to get a snapshot. Maybe I did not explained myself very well. The problem is that the image get pixeled for a second and then looks ok. It happens every 20-30 seconds and is very annoying. It happens on the same channel of the same model 40PFL7605.

Thank you!

petasis
03-08-2011, 12:34 AM
Cheap remark! You should not be abusive (is in the forum rules).

Its not a cheap remark, its reality. And I am not abusing the forum, they are abusing their customers.
I have paid 2600 euros for a TV whose 3D has no local dimming (in a local dimming TV!) and lots of crosstalk that makes it unwatchable, and has no EPG. That has no EPG at all. That have a ton of spelling mistakes in their localized menus, and after a hundred firmware releases they are still not fixed, despite I have communicated them 3 times (through e-mail, phone support & forum) to Philips. That I bought a TV who had widgets, that got removed in a while.

No, they don't work. If they did, my 9705 should have DVB-T EPG from day one, and I would not spend 7 months trying one firmware after another if they have fixed EPG. I am a paying customer, I am not a beggar.

I have accepted the fact that they have deceived me regarding 3D, and passed me a local dimming TV without local dimming in 3D, awful blacks in 3D and crosstalk, without telling me before I bought the TV. But DVB-T EPG is an essential usability feature, which are incapable of fixing after 7 months. NO, they don't work AT ALL.

Is it more clear now?

The fact that they have left their servers with corrupted files for three days, due to "weekend", is customer appreciation...

sinistro
03-08-2011, 08:05 AM
Can you perhaps make a screen-photo of this error, outside Spain we are all wondering what you mean.

Hi, I got the same problem and also with the 40pfl7605 and La Sexta HD.

I tried to capture this wih my camara to get a photo of it but its hard to get the right moment as its random and all over the screen every 20-30 sec so I captured a photo of a bit of video I made to get this pixelation effect on photo.

https://lh6.googleusercontent.com/_FHGKQa9gyzE/TXXs4khK5vI/AAAAAAAAAto/DgOryeDqfkI/s512/DSC02566.JPG

Here you see these blocks on the finger

hopelesshc
03-08-2011, 08:31 AM
Hi, I got the same problem and also with the 40pfl7605 and La Sexta HD.

I tried to capture this wih my camara to get a photo of it but its hard to get the right moment as its random and all over the screen every 20-30 sec so I captured a photo of a bit of video I made to get this pixelation effect on photo.

https://lh6.googleusercontent.com/_FHGKQa9gyzE/TXXs4khK5vI/AAAAAAAAAto/DgOryeDqfkI/s512/DSC02566.JPG

Here you see these blocks on the finger

Hi sinistro. Thank you for such a good snapshot.

I want to point out that this is a "lucky" snapshot because many times there are much more blocks (which I called pixels on the previous posts) on screen and the image is harder to see. The number and position of the blocks are arbitrary, and the frecuency of the effect goes from 5 to 50 seconds.

We hope that this problem could be fixed soon.

markus
03-08-2011, 08:35 AM
These are compression artifacts. Could be errors in the signal itself or could be a decoding problem. Do other TV brands show the same errors with this particular channel?

sinistro
03-08-2011, 08:43 AM
It aint the signal as the signal strength is 95% and the signal quality is 100% and these are the same as on the other HD channels which dont produce these effects.

Also on our other sets this does not happen on La Sexta HD, got a sony 32V4500, sony 40W5E, lg 50PK250 and the philips 22pfl3405. None of these produce these effects, all on the same antenna and same signal strengths.

markus
03-08-2011, 09:00 AM
The error might be in the signal itself. This has nothing to do with signal strength or signal quality. 100% signal strength doesn't repair a faulty MPEG stream.
So, the next step would be to make sure that the encoded TV signal is transmitted without any errors. The question is: how can this be done and who's responsible to perform this test?

If the MPEG stream is conforming to standards then the problem is caused by your Philips TV without any doubt.

sinistro
03-08-2011, 09:08 AM
I understand what you say but then if the encoded TV signal is already faulty then this error should be seen on the other sets also and that aint the case, not even on the small philips that came for free by the promotion of buying the 40pfl7605.

markus
03-08-2011, 09:18 AM
Some decoder's error correction is pretty good so you won't notice any artifacts. In any case, eliminating a faulty MPEG stream has to be the first step in finding the real source of error.

Aleks
03-08-2011, 10:34 AM
Привет Филипс

Aleks
03-08-2011, 11:09 AM
Hello company Fpilips! I from Ukraine. I have TV Fhilips 32 PFL 5605 H/12 * VN2B1025008771, ON 0.75.13.43. All was properly. Has passed on ON 000.140.027. The image of channels DVB - C has sharply worsened.!!! There was a shift of vertical and horizontal lines on 6 mm.!!! It can be seen on the text where many inscriptions and on trade marks of channels. Slices of the image are a little displaced to the left. Images
By close consideration became muddy, granular. Has passed on ON Ф000.140.032. But the problem was not solved. On ON. 75.13.43 all was excellent. And now the image has worsened. Please eliminate a problem at viewing channels DVB - C. The similar problem is More than ten people at which!!! Do not disregard it.!!! I look forward to hearing from you. Respectfully to you. Alex.

Contour66
03-08-2011, 11:26 AM
Dear Philips:
Many consumers in Spain (like me) are having pixelling problems with one HD tv channel (La Sexta, a famous channel in Spain). Each 20-30 seconds some pixels appears on tv and makes impossible to watch this channel clearly.

Many of us (some hundreds) have called to Philips Customer Care Department and we always get the same answer: "It will be fixed in the next firmware" or "Check your tv installation at home". I have a perfect tv installation as many of my friends. Since I bought this tv I hace updated 6 firm versions and I still have the problem with the last version.

When is Philips going to do something about this problem? Is it necesary to have hundreds of discontent customers which have spend 1000 (or so) euros in that product?

I don't know what do we have to do to be heard, but we expect something good from such a great brand like Philips. We just want to see that channel without pixels.

Please, do something. Kind regards

Hi,

First upgrade to 140.32 (if released in the meantime).
If problem still exists after that, call your local helpdesk and ask for a repair. See story below.

I had the same problem here in France on my 40PFL9705H/12:
This macro-blocks issue (as they call it) is a known hardware issue, and there is a cure for it.
They visited my home and fixed it by replacing the main board with another one that has an improved tuner. They also upgraded the SW to 140.32 (the service guy had it on a USB).

hopelesshc
03-08-2011, 11:29 AM
Some decoder's error correction is pretty good so you won't notice any artifacts. In any case, eliminating a faulty MPEG stream has to be the first step in finding the real source of error.

So, why doesn't it happen in all sets of the model? In the new units it doesn't seem to happen. Are there different decoders? If this were true, shouldn't Philips give us a solution?

The customer care department has changed many decoders of this model, but now, as the number of wrong units increases, they don't change anymore and don't want to know about his problem.

Could it be fixed in a firmware? It's the only thing we want.

mikytamar
03-08-2011, 02:06 PM
Hello,
Sorry, my English is not good.
I'm Spanish, so I have the same pixelling problems with Sexta HD channel and 40PFL7605l.
This channel televises free football matches in Spain and this is very important to many people here.
In Spanish forums people ask for this model of TV and on this moment we can't recommend any Philips television.
Customer care department says that it's Sexta HD channel's problem but I have a Samsung and a LG television and I can watch his channel perfectly with both of them.
Last update doesn't fix my problem.
We need a solution.
Thanks

markus
03-08-2011, 02:25 PM
Customer care department says that it's Sexta HD channel's problem

What exactly is the problem?

petasis
03-08-2011, 02:41 PM
What exactly is the problem?

Block artefacts: http://www.supportforum.philips.com/showthread.php?1135-Your-experiences-with-FW-v0.140.32.0-for-5000-6000-and-7000-series-(2010-models).&p=4309&viewfull=1#post4309

mikytamar
03-08-2011, 02:48 PM
What exactly is the problem?

Hello Markus.
As many 40PFL7605' Spanish customers, I have pixelling problems with Sexta HD channel in Spain.
Pixels appears on tv and I can't watch this channel properly.
I've dowloaded last update firmware and pixels still appears on my tv.

sinistro
03-08-2011, 02:48 PM
Block artefacts: http://www.supportforum.philips.com/showthread.php?1135-Your-experiences-with-FW-v0.140.32.0-for-5000-6000-and-7000-series-(2010-models).&p=4309&viewfull=1#post4309

That is the result of the problem.

markus
03-08-2011, 02:51 PM
I know what the symptom is but I was asking for the technical explanation of the cause that Philips' customer care department gave.

sinistro
03-08-2011, 02:53 PM
I know what the symptom is but I was asking for the technical explanation of the cause that Philips' customer care department gave.

Exactly, this would be interesting to know.

markus
03-08-2011, 03:04 PM
Exactly, this would be interesting to know.

Oh, I thought Philips customer care knows what causes the problem?

mikytamar
03-08-2011, 03:15 PM
I know what the symptom is but I was asking for the technical explanation of the cause that Philips' customer care department gave.

Philips Care Customer said that Sexta HD Channel is in evaluation mode and told me that is not a Philips' problem and I must to wait for a Sexta HD's solution.
I said them that I could watch this channel properly using a Samsung and a LG tv.
They said that it could be a signal problem but the signal strength is 96% and quality is 100%.
Here in Spain there are more HD channels and I can watch them clearly.

I know that Philips Care Department has changed decoders to other users and this fixed the problem, but now they think that perhaps is too expensive to change it to every users.

sinistro
03-08-2011, 03:19 PM
Oh, I thought Philips customer care knows what causes the problem?

It seems they point the finger to La sexta but I would like to know what problem philips says it would be, like not broadcasting the signal or compression in the standard it should be or something like that.

In other words, philips says the problem lies by La Sexta then what problem does La Sexta have then?

markus
03-08-2011, 03:50 PM
Philips Care Customer said that Sexta HD Channel is in evaluation mode

What does that even mean? This is not a sufficiently exact answer which would allow you to effectively communicate with Sexta in order to get the problem fixed.

mikytamar
03-08-2011, 04:47 PM
What does that even mean? This is not a sufficiently exact answer which would allow you to effectively communicate with Sexta in order to get the problem fixed.

Sorry, my English is limited. Sexta Hd is a new channel and Philips says that Sexta HD is testing. Sorry perhaps I can't find the perfect words to define the problem.
Perhaps Sexta HD is in a test mode, but... why can I watch it properly with another televisions??

nencak
03-08-2011, 06:06 PM
i have 5405h/12 and after updating to 0.140.32.0 from factory firmware picture and audio are out of sync...help

arrapajoe
03-08-2011, 06:28 PM
i have 5405h/12 and after updating to 0.140.32.0 from factory firmware picture and audio are out of sync...help

Remember not to do a downgrade, the TV can be broken. It's funny ... the firmwares are not verified?

daL
03-09-2011, 09:50 AM
It sounds that the core of this FW should solve sound related problems. In my simple sleep room setup I have never experienced any sound problem, so can't reply on that one. Moreover I'm using dvb-t, so there is no difference in zapping speed. The list:

Solved:
- coming from net tv, teletext won't work

Not Solved:
- Sudden black screen and accompanying crack noice when switching between net tv channels or when switching between bookmarked sites in the browser
- Now/next under OK button

Unknown yet:
- Power off tv while in a net tv channel, result: Somewhere at 4:00 AM you discover that your tv has been turned on with a gray screen.

Actually I'm writing this for Philips, but I just read that the moderator won't read this forum anymore...

Anyway, cheers
daL

nencak
03-09-2011, 11:39 AM
ok it,s faulthy FW, but the philips representative in my country tells me it doesent work because you upgraded the software, and that's it, no help, no nothing, he said maybe it will be handeld in later versions, MAYBE!!!...I didn't maybe give 850 euros for the tv...i mean I really love philips thats the reason i bougt it in a first place, i have their TV 20 years old working like a charm..i could buy LG vit similar specs for about 200 euros less...but it looks like philips is not the same philips we now...and thats said...

BaYRoLeX
03-09-2011, 03:33 PM
Firmware 140.32 is installed and i still have sound lost with HDMI connection. I'm very disapointed with this TV. 42PFL7695 From TURKEY

ana belen
03-09-2011, 06:00 PM
Hello, I also have the same problem of the pixelaciones in the sixth hd, and not only there, also I have them in all the channels that belong to the first one (Spanish television) here in espaņa, first pixela and despues the image is cut a few seconds, this happens every x time .. me gustaria to know if it is possible to solve with a new firmware or if it is a problem of the tuner that goes, that is the well-read one thereabouts that is very sensitive and that thereabouts come the problems ... I hope that they could give a solution to the clients that we have bought this television

nencak
03-09-2011, 10:22 PM
some Moderator could realy read this topic....

rgallo
03-10-2011, 05:03 AM
Hi.
My father bought a 32PFL6605H/12 last december 5th. I bought the same set in december 30th. From the first start, we saw that these TVs have problems with HD channels. My father's TV go trough technical service because Telecinco HD lost picture and sound every 42 seconds. The technical service have replaced the control board and this problem has dissapeared, but laSexta HD continues with the "macro block" pixelations. I have called several times to Philips Customer Service, and the only answer that I get is "this problem will be solved in future SW version". I have installed last SW version 140.032 in both sets. This version solve this issue: "Macro-blocks appear on digital (DVB-T) channels", but we haven't luck... laSexta HD continues with pixelations every few seconds. The signal strength is about 95% and signal quality is always at 100%. We have another TVs (Sony, OKI, another Philips 46PFL9704, ...) in ours houses, and these TVs haven't any pixelation problem. This problem belongs only to this family of Philips TVs. What can we do next?

Regards.

Lake292
03-10-2011, 06:19 AM
So i was testing 140.032 for some time now... and im very dissapointed... it didnt fix sound loss but made it even worse then before... just after upgrading and starting TV already after 20 seconds i got first sound drop... they happen more often now but they are shorter... like 1-2 seconds...
2nd thing which doesnt get attention is after switching HDMI sources it takes about 3 seconds after you get video to get audio...

I'm getting sick and tired of doing beta tester for philips which obviously doesnt care about what users want in their TV... I had to buy 10 euro settopbox just because their 1000 euro TV doesnt provide basic features...

billbond4
03-10-2011, 08:10 AM
Mine seems to be working fine (touch wood) but I did a factory reset of the TV (cleared Picture and Audio settings) and then did a Reinstall TV so there was no TV channels stored on the TV. BEFORE I did the upgrade to 140.32

nencak
03-10-2011, 12:14 PM
i tried clearing the settings, i tried any combination there is but FW is disaster...if they are not testing their fw-s they could leave some option to restore older version...it looks like i'm going for some pirat FW i think it cant be worse then this one, and the famous philips support, forget about it...

hopelesshc
03-11-2011, 10:27 AM
Two days ago I got in contact with Philips technical department, here in Madrid. I explained the problems with La Sexta HD and they agree to send a technician to my home in order to evaluate the problem.

Yesterday the technician came and checked that the problem was true. He took the tv to the technical center and told me that it would be fixed in 2 weeks.

Instead of changing the tv receiver, he told me that they would use a insulating material fixed to the receiver. As I told him, I don't really care about the solution as I just want to have it fixed.

I hope that in 2 weeks I will be writing good news in this forum and I could congratulate Philips and its technical department. By now, I just can congratulate the call center and the technician.

Kind regards!

Tnolv
03-11-2011, 05:06 PM
On my 40PFL7605/12 the two most annoying problems remain with 140.032:
- pink layer problem in NetTV
- teletext crash after use of NetTV

And - kind of off-topic - when do we get a NetTV-videostore in Germany?

spiderman
03-11-2011, 05:20 PM
Another one that still have problems with the "Sexta HD. " Are continuous macro-blocks and are quite annoying

Another problem with the TV is to keep the original format of a video played from USB. For example, if the video has the format 16 / 9 and in a sequence put two black stripes, simulating the format 21 / 9, the TV distorts the image to fill the screen rather than maintaining the original format of the video.
Please, put an image format that does not deforms the image as mode "unscaled " but with full screen mode for videos no full-hd.

Another very important problem that does not support subtitles in the videos being played via USB. Unless you can use a .srt with the same name of the video to see at least forced subtitles. Better yet would be if you could selecting audio and subtitles from a file .mkv and the audio of a file .avi but most important is that you can use at least one type of subtitle in mkv or avi video.

I hope that these problems can be solved in the next update.

A salute

Lake292
03-11-2011, 07:02 PM
Another problem with the TV is to keep the original format of a video played from USB. For example, if the video has the format 16 / 9 and in a sequence put two black stripes, simulating the format 21 / 9, the TV distorts the image to fill the screen rather than maintaining the original format of the video.
Please, put an image format that does not deforms the image as mode "unscaled " but with full screen mode for videos no full-hd.


This was fixed in 140.025 i think. You can switch to screen setting autozoom (i think thats english translation for function i mean) which does what you ask for.. at least works fine for me

Toengel
03-12-2011, 08:51 PM
Hi,

today the German Philips support mentioned that they are aware of the sound issue (also with 140.32) and they are working on it and they will release an update "soon"...

However, we heard that before... ^^

Toengel@Alex

nencak
03-13-2011, 12:23 AM
does anyone have any previous version of FW 42 pfl 5405h/12 to upload to me i would like 140.23, 140.25 or anything...

spiderman
03-13-2011, 05:13 PM
This was fixed in 140.025 i think. You can switch to screen setting autozoom (i think thats english translation for function i mean) which does what you ask for.. at least works fine for me

I use the screen mode "autozoom" but it doesn't always work well. In some cases distorts the image rather than keep the original aspect ratio. The tv tries to make a autozoom when not needed. It lasts up to remove the black bars on videos of 16 / 9 simulating 21 / 9 format and in 21 / 9 videos in a dark scene for a few seconds when the tv fills the image full screen. I use the last FW...

abramowm
03-14-2011, 12:44 PM
Hello.

Software update I did on the TV 37PFL7605H/12 from 0.140.25.0 to 0.140.32.0 version

Already noticed problems with version 0.140.25.0.
Widgets icon disappeared in the TV menu and to the current version 0.140.32.0 does not appear in back.

In addition, there is still no EPG support for Polish.

Actually, what someone in Philips is tired of creating different settings depending on the country, instead of taking a universal setting for all. Such a solution used by all manufacturers, only Philips is doing strange things. Then, either something in the country working or not and do not need to combine the settings to run an option, and instead of the other dies.
Completely senseless.

Or somewhere is still available version 0.140.23.0, or lower? How can I get it?

Nettle
03-14-2011, 12:49 PM
Have you tried to ask for it to your local technical Philips support center?

regards

nemesis53
03-15-2011, 06:35 AM
I didn'T tell until now but when i mention the hardware issues that philips trying to fix with software tricks but they can'T (140.32). I saw "(unofficial)" word added to "TV Forum" section next day after i posted my conclusion about hardware issue. That's scarry.I guess they don't want to look bad to other customers. Facts bitter :)

Aleks
03-15-2011, 07:59 AM
Hello Fhilips! Tell please when will leave new FW maintenance for TVs for 5000, 6000 and 7000 series (2010 models).and what in it will be improved? Whether will be solved problems with channels DVB-C, namely microblocks are eliminated the indistinct images? Thanks for the answer.

pdemo
03-15-2011, 06:51 PM
Hello,

37PFL7675H/12
VN1G1043011729
Firmware 140.32.0

Intermittent sound lost while watching TV => unsolved
Macro-blocks appear on digital (DVB-T) channels => unsolved

On HD (DVB-T) channels only

tpower2
03-16-2011, 12:06 PM
New sw, old problems :(
I'm going to sell the crap of superdruper philips 7605 tv, and never again buy a philips product! How can such a company like Philips so lie to their customers! You can fool a customer only once! I wont recommend Philips to no one, for sure!

Nettle
03-16-2011, 03:44 PM
New sw, old problems :(
You can fool a customer only once! I wont recommend Philips to no one, for sure!

...and the Philips brand reputation is still sinking!

regards

hopelesshc
03-17-2011, 08:02 AM
Hello everyone:

After 4 days in the technical department, I received my tv yesterday. They put an isulating plastic material in order to isulate the signal of the receiver and reduce the macro blocks on La Sexta channel. When I turn on the tv on that channel, I see the same macro blocks. Not less, neither more.

If this method was supposed to work and they have been testing the tv for 2 days, why the problem persists?

I will call again today.

Thanks

Nettle
03-17-2011, 08:14 AM
Hello everyone:

If this method was supposed to work and they have been testing the tv for 2 days, why the problem persists?

Thanks

Dear Hopelesshc,

in order to give you an answer I could ask you:"Why in the Philips firmware release notes an issue is declared as "solved" and, after the firmware installation, the problem persists???"

The reason is the same.

Second question:"Have they really tested the TV after the modification before to give it back to the customer??????".

I don't think so.

regards

pdemo
03-17-2011, 09:17 AM
Hello,

When will we have a new firmware?

nencak
03-17-2011, 10:53 AM
whats the point of new FW, i can tell you right now that it's not gonna fix problems....

gidagap
03-20-2011, 04:50 PM
Hello company Fpilips! I from Ukraine. I have TV Fhilips 32 PFL 5605 H/12 * VN2B1025008771, ON 0.75.13.43. All was properly. Has passed on ON 000.140.027. The image of channels DVB - C has sharply worsened.!!! There was a shift of vertical and horizontal lines on 6 mm.!!! It can be seen on the text where many inscriptions and on trade marks of channels. Slices of the image are a little displaced to the left. Images
By close consideration became muddy, granular. Has passed on ON Ф000.140.032. But the problem was not solved. On ON. 75.13.43 all was excellent. And now the image has worsened. Please eliminate a problem at viewing channels DVB - C. The similar problem is More than ten people at which!!! Do not disregard it.!!! I look forward to hearing from you. Respectfully to you. Alex.

I'm joining to this message. There is an avident problem of deterioration of image quality from all sources of signal after upgrade FW on 140.25 and newer, confirmed by the high number of owners. Moreover downgrade on earlier FW even in service center can't remove the problem. Technical support keeps silence like nothing is happening. Are there any ways for PHILIPS to pay attantion on this problem? May be moderator can react on this question, can't he?

makucv
03-21-2011, 09:05 AM
I'm joining to this message. There is an avident problem of deterioration of image quality from all sources of signal after upgrade FW on 140.25 and newer, confirmed by the high number of owners. Moreover downgrade on earlier FW even in service center can't remove the problem. Technical support keeps silence like nothing is happening. Are there any ways for PHILIPS to pay attantion on this problem? May be moderator can react on this question, can't he?

I can confirm that too. I upgraded my 32PFL5405H from 140.23 to 140.25 and picture quality got worse. Downgrade back to 140.23 and reset of all setting did not correct the problem. Also I didn't get any answer from Philips about that.

cardinalek
03-22-2011, 07:12 AM
Hello Philips, Im from Czech Republic and I have a problem with my 40PFL7605H/12. After installation 140.032 in Program Guide I havent all programs which Im watching on tv. Nobody from service helped me, Im unlucky with this. Can you help me please? Thx

Roman
03-22-2011, 01:32 PM
Hello company Fpilips! I from Ukraine. I have TV Fhilips 32 PFL 5605 H/12 * VN2B1025008771, ON 0.75.13.43. All was properly. Has passed on ON 000.140.027. The image of channels DVB - C has sharply worsened.!!! There was a shift of vertical and horizontal lines on 6 mm.!!! It can be seen on the text where many inscriptions and on trade marks of channels. Slices of the image are a little displaced to the left. Images
By close consideration became muddy, granular. Has passed on ON Ф000.140.032. But the problem was not solved. On ON. 75.13.43 all was excellent. And now the image has worsened. Please eliminate a problem at viewing channels DVB - C. The similar problem is More than ten people at which!!! Do not disregard it.!!! I look forward to hearing from you. Respectfully to you. Alex.

I confirm this too. 42 5405 DVB-C

I upgrade from 75.13.54 to 140.27.
Philips please HELP!!!

Toengel
03-22-2011, 02:11 PM
Hi,

can you post an image? I can't really imagine what you mean...

Toengel@Alex

Roman
03-22-2011, 06:52 PM
At some point in the image appear transparent vertical lines are smeared image, some pieces of the image moves down.
Photos of this defect is very difficult to do. I will try to make a video.

Aleks
03-23-2011, 12:52 PM
Dear firm Philips. After updating ON with 0.75.13.43 on 140 there was a deformed image with vertical lines and occurrence of microblocks at viewing DVB-C and DVD. Help please.!!! Also give advice that to me to do? To a problem 2 months!!!...http://http://files.mail.ru/W8QP6T

Aleks
03-23-2011, 01:04 PM
The link on a photo. http://photo.bigmir.net/users/3471220/last/view/10483718

Philips
03-23-2011, 01:37 PM
Guys,

To inform you, new software 140.33 is on the verge of release.
It will address (amongst other things):
- Remaining 'sound drop' issues,
- La Sexta HD "macro block issue (in Spain),
- Sometimes 'problems with USB upgrading' issue (stops at 80%),
- ....

Nettle
03-23-2011, 01:42 PM
Guys,

To inform you, new software 140.33 is on the verge of release.
It will address (amongst other things):
- Remaining 'sound drop' issues,
- ....

Thanks for the infos, I hope so.

Will it be released even for the 8000 family?

regards

elg
03-23-2011, 02:06 PM
Hi there.

I have updated my 42PFL5405 from 0.75.XXX to latest firmware. Why my TV starts AV Receiver when turned on, is there any way to disable it? The old firmware didn't have such feature.

I can confirm that sound drops still persist when watching TV connected to AV Receiver (HDMI) using ARC (not when watching BD player connected to AV Receiver).

I can confirm I am missing many channels in EPG, however they are present in the channel list.

I did a firmware downgrade and the TV ended in never ending loop. Thankfully I have found way how to restore with latest firmware. But I wish I can use the old 0.75.XX firmware where I didn't have these annoying problems mentioned above.

Go Phillips go and make a satisfied customer from me again.

Toengel
03-23-2011, 02:11 PM
Hi,

it is an easylink feature that your AV receiver starts automatically - you can disable it in the menu.

Sound drops will be solved in fimware 140.33 which will be released soon.

Toengel@Alex

Nettle
03-23-2011, 02:16 PM
Sound drops will be solved in fimware 140.33 which will be released soon.

Toengel@Alex

Hopefully.

Aleks
03-23-2011, 06:01 PM
Company Filips. Here the link on a photo where the image after transition with TILL 0.75 on 0.140 has worsened. What to me to do?http://files.mail.ru/W8QP6T?t=1

pdemo
03-23-2011, 07:07 PM
Hello,

Guys,
- La Sexta HD "macro block issue (in Spain),

macro block issue for other countries too ?

mikytamar
03-23-2011, 09:18 PM
Hi there.

I have updated my 42PFL5405 from 0.75.XXX to latest firmware. Why my TV starts AV Receiver when turned on, is there any way to disable it? The old firmware didn't have such feature.

I can confirm that sound drops still persist when watching TV connected to AV Receiver (HDMI) using ARC (not when watching BD player connected to AV Receiver).

I can confirm I am missing many channels in EPG, however they are present in the channel list.

I did a firmware downgrade and the TV ended in never ending loop. Thankfully I have found way how to restore with latest firmware. But I wish I can use the old 0.75.XX firmware where I didn't have these annoying problems mentioned above.

Go Phillips go and make a satisfied customer from me again.

Hi elge.
How could you restored the firmware?
Thanks

elg
03-24-2011, 08:44 AM
Hi elge.
How could you restored the firmware?
Thanks

This helped to me:

http://www.supportforum.philips.com/showthread.php?706-Endless-reboot-loop-after-firmware-downgrade

On the USB stick I have to put the latest firmware. I also tried to put there the old 0.75.X one, but my TV did not offer me this one for installation.

elg
03-24-2011, 08:45 AM
Hi,

it is an easylink feature that your AV receiver starts automatically - you can disable it in the menu.

Toengel@Alex

Thanks Toengel, that solved my problem.

guillaume
03-24-2011, 06:08 PM
I finally succeeded () to downgrade to a previous firmware (75.60.1 was the
firmware supplied with the TV): It is first necessary to clear all channels in
choosing "Reinstall the TV." Turn off the TV switch, insert
USB key with the firmware. Reboot with the switch while maintaining the "Ok" button on the remote. Update menu appears.
This version works much better in USB drive: many files are
recognized again and there is no saccades after 2 minutes on some reading
files.

HWAM
03-25-2011, 09:14 AM
Since December 2010 I'm waiting for a firmware which will fix the sound drops. I tried the last 3 versions without success. Also latest 032 isn't fixing this issue. During the sound drops also the screen sometimes is corrupted. Large blocks. Sound drops will take place with the internal CI+ card and also with a Humax HDMI system. It's worse on full HD channels. I will wait for version 033. If 033 is not fixing this issue I will contact Philips for a refund.

And Philips: keep us informed more often!!!!

Nettle
03-25-2011, 09:30 AM
Since December 2010 I'm waiting for a firmware which will fix the sound drops. I tried the last 3 versions without success
If 033 is not fixing this issue I will contact Philips for a refund.
And Philips: keep us informed more often!!!!

Dear Philips,

as wrote here many times before, this is the typical reaction of one of the several frustrated Philips users that, after 2 useless firmware releases, ask for true and correct informations regarding the sound drop issue roadmap.

We don't need missed promises but concrete facts!!!!!

If it's solved let's release the new firmware instead don't post anything!

We don't wanna be teased anymore!

Without them the brand reputation will sink definitively in favor of other TV brands.

regards

mikytamar
03-28-2011, 11:22 AM
Hello.
Where can I cownload 00.140.027.000 for 40PFL7605H/12?

Thanks

patche001
04-01-2011, 02:53 PM
Hello everyone

I've had also intermittent sound problems since using HD receiver via HDMI . I tought it was signal problem but not finally.
I contacted Philips support and a certified philips service company came at home . They changed the motherboard card which was out of order.It took not more than 30 minutes.
Since done, no more sound problems and i enjoy my TV a lot more now with the amazing Full HD image quality (40PFL7605) .
Thanks for great support

Patche001
Belgium

Nettle
04-01-2011, 03:01 PM
Since done, no more sound problems and i enjoy my TV a lot more now with the amazing Full HD image quality (40PFL7605) .

Dea rPatche001,

which firmware relase has got your TV model?

regards

patche001
04-03-2011, 05:44 PM
Hi Nettle


My TV has got 140.32 update done by myself before repair.
The technician had also an USB stick with the update file.

Regards

Roman
04-05-2011, 12:23 PM
42 5405
I do upgrade from 75.13.54 to 140.27. Image of DVB-C channels on a static picture smeared, the pixels moved.
I do downgrade to 75.13.54. Image on static picture was OK!!!
I upgrade from 75.13.54 to 60.01. The image has deteriorated again.

Philips, correct this problem in new firmware.

guillaume
04-05-2011, 05:24 PM
Roman,

Can you provide a link to download the 75.13.54, please ? I did downgrade from all 140.. version to 75.60.1 version and for the moment, I get the best result with the older one.

Roman
04-06-2011, 08:42 AM
guillaume
See pm

guillaume
04-06-2011, 02:38 PM
Thanks, but I own a different chassis. Yours is Q5521 (XXPFL56X5), mine is Q5551 (XXPFL76X5, XXPFL9XX5, XXPFL8XX5)

Anyone does have a firmware version that I don't have? I have:

75.60.1
140.11.0
140.23.0
140.25.0
140.27.0
140.29.0
140.32.0

Toengel
04-06-2011, 02:58 PM
Hi,

58PFL9955 has Q5553!!!

Toengel@Alex

guillaume
04-06-2011, 04:11 PM
Ok

Thanks, but I own a different chassis. Yours is Q5521 (XXPFL56X5), mine is Q5551 (XXPFL76X5, XXPFL97X5, XXPFL8XX5)

Anyone does have a firmware version that I don't have? I have:

75.60.1
140.11.0
140.23.0
140.25.0
140.27.0
140.29.0
140.32.0

Toengel
04-06-2011, 04:45 PM
Hi,

no - thats all for Q5551 - no other firmware was release officially to the websites...

Toengel@Alex

gassnico
04-09-2011, 08:55 PM
Hi,

I have problems and I don't know if it's due to firmware.

In recent weeks, when we turn on the television after between 1 and 5 minutes, we have a black screen without sound for 3-4 seconds and all come back normal.

Second problem sometimes when I start a bluray with my freebox (french internet access), I have no sound on my tv and without touch anything on my bluray if I switch off then turn on my TV all come back normal.

Your opinion ? I need to contact philips support?

Nicolas

Nettle
04-10-2011, 03:47 PM
Hi,

Your opinion ? I need to contact philips support?

Nicolas

Of course! regards

gassnico
04-11-2011, 03:22 PM
Philips support resoponse :
I need to try my TV without power strip, because philips tv must be directly connected to wall power
I never heard a joke like this one ! I'm going to try this evening, and I will call philips support for tell "oh it's strange but it was not solved my problem" !

banjeep
04-14-2011, 02:11 PM
Greetings to all, there is a download for this firmware v0.140.32.0 for 7000 series (2010 models). please?