View Full Version : DCM3020/12 - unintentional shut down
03-14-2013, 02:04 PM
I only recently started using my micro set that I bought a month ago and I discovered a problem with it.
When I play music via USB the micro set automatically shuts down (to stand-by mode) after 15 minutes of listening. I'm 100% sure that I don't use the sleep mode; I check this every time before I start listening, to make sure I didn't turn it on.
Any idea why this happens and what I can do about it?
If you are sure that you don't have the sleep timer set up, I'm afraid you will have to take it to the service centre to have it fixed for you :(
Philips - Tereza
03-28-2013, 09:50 AM
any updates on your problem? Have you managed to solve your problem with your DCM device or you require further assitance?
Philips Moderator Team
04-02-2013, 09:19 AM
I've been in touch with the Dutch Philips webchat service 2 weeks ago (I'm from Holland) and they told me to try a different USB device. I've been trying different USB sticks and experimented with some settings/number of songs/play mode, but nothing changed. The problem's still there, so I'm contacting webchat again today and see if I can get it fixed/looked at.
05-15-2013, 01:05 PM
I sent it to the service center to get it fixed and they replaced the transmitter on the powerboard (I'm not technical, so I don't even know what that means). The problem's not fixed, my system still automatically shuts down at the most random moments. Just now it happened twice in an hour.