PDA

View Full Version : never again......



tvr racer
03-21-2013, 07:49 PM
.......will i spend my hard earned on a phillips product. quite simply it doesn't do what it says on the box, which is a matter for trading standards, sale of goods act, fit for purpose etc etc. However, phillips customer care/support, call it what you like is something else. you email them and get a reply that they will be in touch within 4 days..... 9 days later........not for the first time either. you want to spend money? no problem, here to help. spent your money and got a problem? you're on your own. the worst bit of hifi equipment I have ever wasted my money on.

Toengel
03-21-2013, 07:53 PM
Hi,

you can also describe you problem here...

Toengel@Alex

tvr racer
03-21-2013, 08:04 PM
the device keeps dropping its wifi connection, rebooting when trying to connect to a network, it has no memory, as in if I want to move it from one location to another, even three feet and plug in to another socket I have to reenter the network password. generally a waste of money. it has been returned for repair and been returned exactly the same, phillips customer care is abysmal, they do not accept that there is a problem and do not answer emails. sorry but my whole experience of phillips is really dissapointin

Philips - Tereza
03-22-2013, 12:20 PM
Dear tvr racer,

kindly send me a PM with your model and serial number and also if you have any reference number from Philips Customer care. I will have a look into your case.

Thank you very much.

Kind Regards,

Philips Moderator Team

tvr racer
03-23-2013, 09:31 AM
Dear tvr racer,

kindly send me a PM with your model and serial number and also if you have any reference number from Philips Customer care. I will have a look into your case.

Thank you very much.

Kind Regards,

Philips Moderator Team

PM sent,
Not only do Phillips refuse to answer emails but the advisor on the online chat has just cut off the session. They clearly do not want to address the problems!

Philips - Tereza
03-25-2013, 07:28 AM
Dear tvr racer,

thank you very much for sending your PM. I will have a look into it and will get back to you as soon as possible.

Kind Regards,

Philips Moderator Team