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d_special
03-23-2013, 12:52 PM
Hello,

After a powerdip, I don have used the internetradio function on the MCi500. I tried to start it up but I came in a loop.
Requers a email ID -> type in and then thhe radio display : already existing account.
Thats wright because it's mine.
I can't go any further with this............

Normally I use the wire connection and it works fine.
Help needed

Sorry, tried the factory reset but no results. And Baladin68 has precies the same problem, so there must be a real problem with the accounts.
Philips moderators???>>>

Tias
03-23-2013, 03:21 PM
Hi !
Have you tried to make factory reset ? (No worries, you will not lose any music in when doing a Factory rest.)
If that does not help, try posting the WiFi MAC address of your MCi500H here and then perhaps Philips can make a reset of your account.

Cheers !

baladin68
03-24-2013, 10:31 AM
Hello,
it is the same probleme for me with my MCI500. I registered it by writing my mail in the MCI500 and now the MCi500 is registered in my philipps account. But every time i want to connect the internet radio the MCI500 ask me again my mail, if i tape OK it s displayed : already existing account ! of course it is mine. There is no way to connect to the internetradio !
( factory reset of MCI500 changed nothing )
please help !

Philips - Tereza
03-25-2013, 10:03 AM
Dear d_special and baladin68,

please let us know your WiFi Mac address and theserial number of your product and we will have a look into this.

Thank you very much.

Kind Regards,

Philips Moderator Team

baladin68
03-26-2013, 05:54 PM
Hi
thanks for answering

internet address : 192.168.0.13
serial number : NW000902011992

WalkmandT
03-27-2013, 07:14 PM
Hello,

After a powerdip, I don have used the internetradio function on the MCi500. I tried to start it up but I came in a loop.
Requers a email ID -> type in and then thhe radio display : already existing account.
Thats wright because it's mine.
I can't go any further with this............

Normally I use the wire connection and it works fine.
Help needed

Sorry, tried the factory reset but no results. And Baladin68 has precies the same problem, so there must be a real problem with the accounts.
Philips moderators???>>>

Hello!

I have absolutely the same problem. A few days ago I've made factory reset and now my mci500 says me: "this user already exist". What's going on? :confused:

P.S. IP 192.168.88.229 and s\n is PT380940007838

d_special
03-27-2013, 09:18 PM
Hello,

I lookt at it
Firmware version 1.17.5130
IP 168.192.1.1
serienr 00831002989

thanks

Philips - Tereza
03-28-2013, 08:34 AM
Dear d_special and WalkmandT,

I have sent you a private message. Please check your inbox messages.

Thank you very much.

Kind Regards,

Philips Moderator Team

JenJHuijbregts
04-01-2013, 04:17 PM
Dear Philips Moderator Team

I have the same problem. I have a MCi500H/12 with firmw 1.17xx.

Mac: 00:17:c4:2a:bf:99
Device IP Address: 169.254.81.122
S/N: PT1B0924003972

Could you help me?

Many thanks in advance!

Philips - Tereza
04-02-2013, 10:33 AM
Dear JenJHuijbregts,

please send me a private message also with your product registration ID which will be your email address under which you registered your Internet radio account on My Philips.

Thank you very much.

Kind Regards,

Philips Moderator Team

lozg
04-04-2013, 11:55 PM
I have this same problem following a reset. How can this be fixed?

Streamiumtone
04-05-2013, 09:56 AM
I have the same problem with my MCi500.

I also have a problem with 3 other WAS7500 stations which I have. They now don't accept my password.

Can someone in the Philips moderator team help?

Philips - Tereza
04-08-2013, 11:03 AM
Dear Streamiumtone and lozg,

I have sent you a private message. Kindly check your inbox messages and get back to me.

Thank you very much.

Kind Regards,

Philips Moderator Team

baladin68
04-11-2013, 10:02 PM
Hi
Anything new about that ?

are the internet radios working for the 1.17 firmware ?
It's not working for me !

Philips - Tereza
04-12-2013, 08:15 AM
Dear baladin68,

we are still working on this issue and once we have any updates and solutions we will let you know immediately.

We do apologise for any inconvenience this may cause.

Thank you very much.

Kind Regards,

Philips Moderator Team

Solmer1
04-17-2013, 09:57 PM
Same problem as a lot of people!
When connecting internet radio, always asking me my email adress.

Please help needed !
Think you

Philips - Tereza
04-18-2013, 09:21 AM
Dear solmer1,

Welcome to the forum!

I have sent you a private message. Kindly check your inbox messages.

Thank you very much.

Kind Regards,

Philips Moderator Team

Alistair
05-31-2013, 08:07 PM
Hi

Not sure how I post a new thread however as the topic is the same I am posting here.

Hi,

I have an MCI500H/05, a WAS6050 and a WAS7500... My MCI500H has recently died (Power Supply Issue) and although I am hoping to get it repaired in due course I have been given a second MCI500H... I am currently attempting to register it in order to access my internet radio. On the device I enter my email address and the password that I am sure I used when I registered my original device for internet radio however I am being told it is the wrong password.

Can you assist?

The product id (as on back of the unit is) NW00082700580
FW Version 1.17.5130

Alistair
05-31-2013, 08:38 PM
Hmmm... I received a couple of registration emails.. not sure if its because I initially tried to register product online anyway now when I try to enter my email in on the unit it tells me user is already registered.

Any suggestions?

Alistair
06-01-2013, 11:47 AM
Okidoki... after digging around further I found the following steps posted elsewhere in the forum by Radioguyana

Please follow the steps below and let me know if that worked for you.

1. Initiate registration on device
2. Enter Email ID on the device (press OK but do not enter password yet - follow steps 3 and 4 first)
3. Click on the link in the email which has been send to the user
4. Complete the registration on MyPhilips website
5. Then enter the password on the device

Please be aware that Step (5) shouldn’t be done after Step (2). Deviation of the sequence will result in error messages.

If you follow those steps precisely it does work - at least on my MCI500H and from what I believe other devices also.

kylie
06-03-2013, 10:46 AM
hi there, i sent you a PM. kindly check

Alistair
06-04-2013, 07:47 PM
Hi Kylie,

Thanks for that although I had actually resolved the issue having found the same solution and posted it prior to your reply.

Rmenier
07-02-2013, 11:55 AM
Dear Philips Moderator Team,

I have the same problem with my MCI500.
It was working very fine until now but for 2 weeks or so it does not accept my password anymore.
I changed the password but it is still the same.
Could you help me with that please?
Many thank in advance,
Renan

Jimpanter
02-02-2014, 10:34 PM
I have the same problem, but I note that Tereza has not been active since August. Is there anyone else from Philips that can resolve the issue? Thank you.

Philips - Rafal
02-04-2014, 10:17 AM
Hi,

Please try the following troubleshooting steps:

1. Check the internet access (visiting some websites) of the network by using other devices such as smartphone, PC etc. Contact your ISP if other devices have also no internet access.
2. Reboot the device (pull AC-cord and re-connect).
3. Run factory reset to check if it can work again.
4. If it still doesn’t work, please send me a PM with wired LAN MAC-ID and the product registration ID. Also, please provide the ISP-provider details (e.g. KPN, or UPC, or Telekom A1 etc.)

I hope this helps to resolve your issue.

Kind regards,
Philips Moderation Team

anka6610
06-21-2014, 11:44 PM
Hello,

After a powerdip, I don have used the internetradio function on the MCi500. I tried to start it up but I came in a loop.
Requers a email ID -> type in and then thhe radio display : already existing account.
Thats wright because it's mine.
I can't go any further with this............

Normally I use the wire connection and it works fine.
Help needed

Sorry, tried the factory reset but no results. And Baladin68 has precies the same problem, so there must be a real problem with the accounts.
Philips moderators???>>>

Hello! Have you received any help to resolv the problem? How? I have the same problem as you describe. When starting my MCi500H and the Internet radio, the message ”Internet radio requires user registration, please enter your email ID to start”, my email and ”press OK to confirm” appears. When pressing OK, it is displayed "This user already existed". But it's mine!! I have made a factory reset, but the problem remains. Please help me.

Philips - Rafal
06-23-2014, 11:05 AM
Hello anka6610,

Please pm me with your device's wired MAC address and registration email so we can reset your internet radio access.

Kind regards,
Philips Moderation Team

jm62
12-28-2014, 10:55 AM
Dear Philips Moderator Team

I have the same issue with my MCI500H

Firmware version 1.17.5130
Mac WiFi: 00:17:c4:17:66:a1

Thank you very much for your help.

Kind Regards.

Philips - Rafal
12-29-2014, 03:05 PM
Hello,

Please pm me wired MAC address and registration email so we can reset your device.

Kind regards,
Philips Moderation Team

rivaho
01-09-2015, 09:03 AM
Where can I find the "wired MAC address"?

Philips - Rafal
01-09-2015, 10:26 AM
Hello,

Please follow these steps to find the units WIRED MAC ID (requires a PC).

1) Ensure your PC / SMARTPHONE / TABLET is in the same network as your Philips Streamium device.

2) Go to the Philips device and check the used <IP-ADDRESS> of the unit via Settings / Information / Wireless / …

3) On your PC / SMARTPHONE / TABET open a browser and type in http://<IP-ADDRESS>:6481/lan_mac (the IP-ADDRESS is the same as for Step 2).

4) Browser will show the MAC ID of the WIRED interface.

Kind regards,
Philips Moderation Team

shaywhelan
01-14-2015, 11:44 PM
Hi,

My MCi500H/05 has lost the internet radio connection after a factory reset. It will not allow me to connect again with my email address as it has been used already .


Mac address: 00:17:c4:17:0e:30

IP Address: 192.168.1.4
Serial Number: NW000828001014
Unique Identifier: uuid:00000018-0000-4000-0000-0017c4170e30

Could you help me?

Thanks in advance!

Shay

rivaho
01-15-2015, 05:08 AM
Hi Rafal,

thank you for the clear instruction. My MAC address is 00:90:3E:2E:9E:2C
I hope you can activate my internet radio.

Kind regards

Philips - Rafal
01-15-2015, 10:59 AM
Hello Shay and rivaho,

Please pm me with your device's WIRED (ETHERNET) MAC address and registration email so we can reset your internet radio access.

Kind regards,
Philips Moderation Team

rivaho
01-15-2015, 03:30 PM
Hi Rafal,

thank you for the clear instruction. My MAC address is 00:90:3E:2E:9E:2C
my registration email *** moderated for privacy reasons ***
I hope you can activate my internet radio.

Kind regards

shaywhelan
01-20-2015, 07:20 PM
Hi Rafa,

It's still not working for me. I'm still getting the message that the email address has been used already.

Regards,

Shay

Philips - Rafal
01-21-2015, 09:23 AM
Hi Rafa,

It's still not working for me. I'm still getting the message that the email address has been used already.

Regards,

Shay

Hello Shay,

I was informed a support ticket has been opened for you so it should get sorted out very soon. I'll let you know when that happens.

Kind regards,
Philips Moderation Team

rivaho
01-21-2015, 02:10 PM
Hello Rafal,

is there a support ticket for me also? Currently my registration email addr is accepted by the MCI500 but the password not. Which password is applicable for this device?

Philips - Rafal
01-21-2015, 02:39 PM
Hello rivaho,

Yes, there is a support ticket open for you as well.

Kind regards,
Philips Moderation Team

shaywhelan
02-05-2015, 09:26 PM
Hi Rafa,

My MCi500 will still NOT connect to internet radio. This has gone on for weeks at this stage and is becoming a joke. It appears that the MCi500 and the system of registering and connecting to the internet is not fit for purpose.

PLEASE HELP ME to re-establish my connection to internet radio.

Regards,


Shay

Philips - Rafal
02-06-2015, 12:59 PM
Hello Shay,

Let me look into this again. I'll get back to you as soon as possible.

Kind regards,
Philips Moderation Team

shaywhelan
02-12-2015, 09:08 PM
Hello Shay,

Let me look into this again. I'll get back to you as soon as possible.

Kind regards,
Philips Moderation Team

Hi Philips Moderation Team,

Any update on my internet radio connection problem? It has dragge don for weeks at this stage!

Shay

shaywhelan
02-16-2015, 09:12 PM
Hi Philips Moderation Team,

Any update on my internet radio connection problem? It has dragged on for weeks at this stage!

Shay

Still waiting for a solution to this issue. Surely the solution is simple at your end?

Philips - Rafal
02-17-2015, 11:01 AM
Hi Shay,

I'm checking to find out the current progress of your support ticket. Please bear with me.

Kind regards,
Philips Moderation Team

rivaho
02-20-2015, 09:54 AM
Almost a month ago when I heard the last message. When will I be able to use internet radio on my MCi500 again?

shaywhelan
02-26-2015, 06:47 PM
Hi Shay,

I'm checking to find out the current progress of your support ticket. Please bear with me.

Kind regards,
Philips Moderation Team

Hi,

My first post on this forum about my problem was on 14th January. I am still waiting for it to be resolved!!!

Please help me and sort it out ASAP.:mad:

Shay

drtrap
02-28-2015, 11:44 AM
I have the same problem as above.
I'm trying to insert my philips id after my e-mail but the system does not recognise the code etc.
Help please !!