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View Full Version : Your experiences with FW v0.140.32.0 for 8000 and 9000 series (2010 models)



Toengel
03-08-2011, 03:13 PM
Please share your experiences with this new SW version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Discuss here all your experiences when upgraded to the new version (http://www.supportforum.philips.com/showthread.php?729-Software-overview-for-8000-and-9000-series-(2010-models)): new, old, positive, negative.... (e.g. the "black screens during zapping" problem is solved!).

petasis
03-08-2011, 03:31 PM
The 140.32 has a strange release notes. Previous firmwares (i.e. 140.27) had in their release notes, that 140.27 had a "Solution X talk 3D". This is not mentioned any more in the release notes of 140.32, for 140.27.

What happened?

Is the "solution" taken back?

Toengel
03-08-2011, 03:43 PM
Hi,

nice finding! You are right. The changelog before the 140.29 release has the "solution x talk 3d". It was removed with 140.29.

Toengel@Alex

petasis
03-08-2011, 03:53 PM
Yes, but why?

Toengel
03-08-2011, 04:02 PM
Hi,

maybe they recognized, that this is not fully solved.

Toengel@Alex

rami69
03-08-2011, 04:47 PM
updated to the v32, on power on, there noise issue not resolved, as i provided for v27.

http://www.youtube.com/watch?v=39--FF42Kt4

issue with 2-3sec silence with HDMI audio NOT resolved.

@Toengel to who contact to resolve this noise issue on power on?

Toengel
03-08-2011, 05:21 PM
Hi,

are you using an external set-top box?

Toengel@Alex

ali54
03-08-2011, 07:05 PM
i dont understand this my tv never had sound problems but on avery update after 0.25 i get sound problems

rami69
03-08-2011, 07:41 PM
ali54: do you have old copy of firmware before 0.25 that has no problem with sound?


Toengel :are you using an external set-top box?

Yes, i use SageTV HD300 Extender. I have same extender connected to Panasonic plasma (same way, HDMI, and same configuration for HDMI audio) there no issue.

Toengel
03-08-2011, 07:56 PM
Hi,

no I'm not using an external STB.

But for testing purposes. Try to use the internal tuners and look, if your sound issue is gone or not. Maybe it is a HDMI handshake problem between your STB and the TV.

Toengel@Alex

rami69
03-08-2011, 08:05 PM
Toengel, i do not have RF cable close to TV, i have pure IPTV in my house based on SageTV.
i have 8 extenders/clients and only issue with Philips.

I have server in communication room, where it's connected to 2 Sat Dishes, with 6 DVB-S2 cards. and all signal distribted by tcp/ip....it's live tv, records, downloads, photos, and music.

Toengel
03-08-2011, 08:19 PM
Hi,

Freak :D

Toengel@Alex

rami69
03-08-2011, 08:20 PM
toengel: how to push philips to resolve this issue with sound over hdmi?

Toengel
03-08-2011, 08:24 PM
Hi,

call your local support, describe your problem, demand for an service ticket number, send a link of your video to philips and let them connect your link with your ticket number and finally, call each week and ask for a solution.

Toengel@Alex

Marco
03-08-2011, 09:12 PM
Today I installed the 32 firmware.
Sound problem (HDMI-Problem) is not solved.

Marco
03-08-2011, 09:46 PM
I have more sound interruptions after install of 0.32 firmware. With the 0.29 firmware it was about twice a week, now it was 3 times an evening.

Only when I switch to and from an HDMI device (samsung C7140).

To solve the sound problem, I must turn of (with on/off switch) the tv.

rami69
03-09-2011, 06:50 AM
i record one more video(MTV HD)...where silence at 16 sec for 2sec
http://youtu.be/8p67xCJci-k

Peter-S
03-09-2011, 07:21 AM
the 32 firmware is installed.
ZDF-Mediathek problem (decoder) is not solved.

greedou
03-09-2011, 07:40 AM
Hi

Firmware 140.32 in installed and i still have sound lost with HDMI connection.i'm very disapointed with this TV.
I choose PhilipsTV because sound was better than the others ones and i can't use internal speaker. It's a shame!

dj addams
03-09-2011, 09:47 AM
Hm...so what do it beta testers?why philips posting it is fixed?if not?
so maybe i don´t must install 032 fw and i will have still sound issue...so it is hardware problem?

why philips?

Alicia
03-09-2011, 01:21 PM
After manually upgrading from 140.25 to 140.32 today (after speaking to Philips via online chat) the issue I mentioned earlier (DVB-C shows programm info twice) is still NOT resolved (although I was advised via chat that it would fix my problem) . Or is this not an issue, but a 'feature' ?

See original post here : http://www.supportforum.philips.com/showthread.php?1094-DVB-C-issues-fw-140.25-40PFL8605H-12

UPDATE : spoke to Philips helpdesk on the phone and I was told it's caused by my cable-company.

UPDATE 9apr2011: Cable provider has reproduced/confirmed issue and is looking into it.

Erikrijnders
03-09-2011, 04:46 PM
* Still NETTV doesnot startup after you put the tv on (you must switch channels first
* Stel RTLXL cannot be opened via the red button while watching the Dutch RTL-channels

* STILL NO NOW/NEXT FEATURE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!
PHILIPS ARE YOU SLEEPING OR SIMPLY NOT READING THIS FORUM. WE DEMAND THIS OPTION AS CUSTOMERS!

* NETTV is still way too slow!
* Still no TVTV-info via IP !!!!!!!!!!!!!!!!!!!!!!

* PIP ???? How does it work ???

* Please RELEASE NOTES ???

DaveR
03-09-2011, 05:16 PM
Have been waiting anxiously for version .32 that would fix the sound loss issue. Upgraded to version .32 yesterday, which actually made it *worse*: the sound loss spells (about one per minute) now last ~3 seconds, instead of ~1 second with versions .29 and earlier. What a disappointment.

I am not sure I am willing to wait another two months for yet another software upgrade that is supposed to fix this annoying and IMO unacceptable technical defect. It's really quite impossible to watch TV this way.

Toengel
03-09-2011, 05:30 PM
Hi,

@Erikrijnders

You should not try to start Net TV immediately after switching on the TV. Wait 1-2 minutes till all software parts are loaded. I do not need to switch channels before. I can use Net TV without problems after 1-2 minutes

You are right, Net TV is too slow!

IP-EPG is working with my TV.

PIP means, that you can see the TV broadcast in Net TV (top right window)

@DaveR
Where do you have sound loss? HDMI? TV?

Toengel@Alex

DaveR
03-09-2011, 05:55 PM
Hi Toengel,

Sound loss occurs with HDMI input (tried several ports), but not with analog cable.

Dave

Toengel
03-09-2011, 06:42 PM
Hi,

what I read here and in other forums, the sound issues is only present with HDMI connections. Other inputs do not have the sound issue anymore...

So, philips need to fix that (again?).

Toengel@Alex

DaveR
03-09-2011, 07:26 PM
Actually the sound loss issue was never there on analog cable (at least with my 32pfl9705). So I cannot say whether the new software fixes anything at all...

mdiehl
03-09-2011, 07:32 PM
hi again,

sound problem is not solved.
a longer test schow's me now it is addicted to the tv programm.
on anixe hd the sound dropouts come back!
on rtl hd, sat1 hd, pro7 hd etc. there are no dropouts.

hi,

after a short test it seems my sound problems are gone.
i had sound dropouts with firmware 140.27 and 140.29 on all hdmi ports.
since i have updated to 140.32 (yesterday) there was no sound dropout over hdmi.
great update for me!
thank you philips.

markus

32PFL9705K/02
ABCOM IPBOX 9000 HD+
PHILIPS BDP 3000

Erikrijnders
03-09-2011, 07:48 PM
Zapping should go quicker, but not on my tv 37PFL8605/12H. Digital zapping is still very slow.

Furthermore: IPTV: @Toengel: which tv do you have and doe you have the screen of TVTV ?????

Toengel
03-09-2011, 08:25 PM
Hi,

I have the 58PFL9955 21:9 Cinema - IP-EPG (TVTV) is working since the first day...

Toengel@Alex

Lwb
03-09-2011, 08:35 PM
To confirm, sound loss not resolved via hdmi either via spdif or internal speakers. In fact it's worse. This tv is a joke (46pfl9705) I have lost patience with waiting to have a useable product.

Erikrijnders
03-09-2011, 09:00 PM
Hi,

I have the 58PFL9955 21:9 Cinema - IP-EPG (TVTV) is working since the first day...

Toengel@Alex

Than why doesnot ik work on the 8000-series. We have had ik for 1 week in februari this year and after a bug i have the old IP-EPG. ??????????????????? So philips what is this??? Some tv's have it some not??

Furthermore as i read many dutch forums: there are a lot of complains the now/next-box is still missing!!!! A lot of consumers are complaining with the helpdesk, but Philips only blames otherones like Ziggo. Philips: shame on you! Make things better and make sure this in you next software-update!

dj addams
03-10-2011, 06:46 AM
so only one to confirm for 032 fw the sound issue via hdmi are fixed?if is good to put new sw to tv or leave 029?
please...

jielse
03-10-2011, 08:33 AM
Hi,

I have the same problem as described regarding IP-EPG. Worked in February (maybe little longer than a week), but then disappeared. No matter what I choose (TV signal or IP) it is always the TV-signal EPG that starts. No changes etiher with 140.32.

It was agreat service while it did work, so missed...

jielse
03-10-2011, 08:36 AM
Should add that I discussed with the local support, but I have not got any good replies on what to do more than clear net-tv memory.
Suggestions welcome

Nettle
03-10-2011, 05:33 PM
I'm downloading the 140.32 from the Philips support page.

Honestly with this bunch of negative feedbacks that I've seen (for the sound cut off still not solved via HDMI), I don't know if it deserves my time.

What does it solve? Why was it released?

regards

DaveR
03-10-2011, 10:15 PM
UPDATE:

Sound loss problem may be resolved!

I decided to do a cold boot using the physical on/off switch. Since then I haven't had any sound loss with version .32. It may be that the automatic reboot after the software update was somehow NOT enough to completely reset the system.

So, if you are still experiencing problems, you may want to try this.

And @Philips: you may want to add this step to the software update instructions...

Fan_TV
03-10-2011, 11:25 PM
I can say too that, sound cut off problem resolved.

Thanks.

rami69
03-11-2011, 06:13 AM
DaveR, it's very depends on the channel.
on some channels it's OK, on some crap.

petasis
03-11-2011, 07:30 AM
Zapping should go quicker, but not on my tv 37PFL8605/12H. Digital zapping is still very slow.

Furthermore: IPTV: @Toengel: which tv do you have and doe you have the screen of TVTV ?????

When you say that digital zapping is very slow, how much time does it take to change channels in seconds?
Because DVB-T channel changing is slower than analog ones, and that is due DVB-T: it is the same on all TVs.

When you tune into a DVB-T channel, the TV must wait until it receives a full frame, and this depends on the broadcaster and the second you tune the channel actually, not the TV.

I have an 9705 and a Japanese plasma TV. They changed DVB-T channels at about the same time (i.e. < 3 seconds).

petasis
03-11-2011, 08:01 AM
Maybe it is a good idea, the ones left with sound pauses from HDMI, to start gathering what is the connected HDMI source device?
I have an 9705, and I have never experienced sound pauses from HDMI, and my connected devices are: an HTPC with an nvidia 430 card with HDMI 1.4, a satellite receiver from pace (nova.gr), and occasionally a PS3. The issue that I have observed were sound pauses during pass-through of Dolby Digital from HDMI to SPDIF.

So, what are the connected devices that exhibit sound pauses in HDMI with 140.32 firmware?

Also, always close your TV from the mains switch after a firmware update. I do it always: After a firmware update, the TV reboots. When on again, I close it from the remote, and then from the mains switch.

rami69
03-11-2011, 10:45 PM
petasis: I have sound issue with SageTV HD300 extender.

petasis
03-12-2011, 10:07 AM
petasis: I have sound issue with SageTV HD300 extender.

Is this only HDMI connected device you have on your TV? If not, do the other devices have HDMI sound pauses?
Also, are you using the latest firmware in the SageTV?
Do sound pauses happen on all files, or only on few? Are there any visual glitches during the pauses?

ergo47
03-12-2011, 10:15 AM
The power consumption in standby mode is still about 13W (37PFL8605K)

Erikrijnders
03-12-2011, 10:42 AM
The power consumption in standy is still about 13W (37PFL8605K)

????? Not more then 0,1W !!!!!!!!

Nettle
03-12-2011, 02:37 PM
The power consumption in standby mode is still about 13W (37PFL8605K)

How have you tested it?

regards

ergo47
03-12-2011, 03:32 PM
Yes of course

hansje
03-12-2011, 04:28 PM
if you switch the tv to standby then it can still be 13W, but you have to wait 15-20 minutes then you will see the power consumption will be very low.
Why does it take some time?
because there is still check for update of channels, this is running in the background.

to measure the very low consumption, that might be not so easy because the consumption is with pulsating current.
therefore you need good equipment to measure the 0.1W.

dj addams
03-12-2011, 07:28 PM
Hi,
after install 032 sw and switch power on/off... some hours will fine.no sound off issue
but today tv goes to black and sound off for 5 sec.then on and sound back
so, i think nothing change from 27 or 29 sw... so sound drops are still there and not fixed...
thx philips...

Toengel
03-12-2011, 09:51 PM
Hi,

today the German Philips support mentioned that they are aware of the sound issue (also with 140.32) and they are working on it and they will release an update "soon"...

However, we heard that before... ^^

Toengel@Alex

dj addams
03-12-2011, 10:47 PM
hello
yes we hear it for some weeks, but thanks for info

paul1077
03-13-2011, 08:29 AM
Sound drop problem persists. TV also goes black on ocasion! Philips, please can I have my money back. My patience has run out.

ergo47
03-13-2011, 08:45 AM
if you switch the tv to standby then it can still be 13W, but you have to wait 15-20 minutes then you will see the power consumption will be very low.
Why does it take some time?
because there is still check for update of channels, this is running in the background.

to measure the very low consumption, that might be not so easy because the consumption is with pulsating current.
therefore you need good equipment to measure the 0.1W.

After several hours of standby the power consumptions remains at 13 W. So I have to use the hard switch.
I know that power consumption measuring at <1W is not so easy, but at about 10W is it a resolvable task.

ergo47

Nettle
03-13-2011, 11:46 AM
Hi,

today the German Philips support mentioned that they are aware of the sound issue (also with 140.32) and they are working on it and they will release an update "soon"...

However, we heard that before... ^^

Toengel@Alex

Dear Toengel,

"update soon": since December, how many times have I heard such sentence?

How many release notes were reporting:"sound drop issue solved" and then:"sorry we are now aware of it. There'll be an update soon?".

Why this 140.32 release note on the sound cut off issue? Have they check it internally on similar TV models, I don't think so.
Are they not able to test them directly on the interested TV models (every serious R&D dept. could do so on its products internally before providing safe outdoors-hits)?

Is it maybe entrusted to an external R&D dept. not enough equipped? Do you remember my suspects regarding the issue management?

The Philips brand reputation is still sinking.
Maybe when Philips will check the evidence of decline in sales of its products, they'll consider to solve seriously the problem.

In Italy this "disaffection" effect is already concrete: the TV sellers of most italian Mall (memebrs of internet Video-TV forums) are aware of this sound issues (via HDMI to other devices above all).

They simply suggest other vendors in order to avoid massive and annoying customers refund requests/complaints after the purchase. It's an avalanche effect.

regards

Toengel
03-13-2011, 12:06 PM
Hi,

I fully agree - something need to be changed in quality management within R'n'D...

Toengel@Alex

DaveR
03-13-2011, 12:12 PM
UPDATE 2:

After all, I can confirm that sound drops still occur occasionally with HDMI input on my 32PFL9705. I have the feeling there are fewer of them, but as I mentioned before, they now last longer, about 2-3 seconds instead of 1 second. Which makes them more annoying.

So it looks like the problem is still not completely solved. Of course I cannot be 100% sure that the problem is not with the source (Cisco HD TV receiver & recorder from UPC), so please keep posting your experiences and the HDMI sources you use.

Dave

Lwb
03-13-2011, 07:53 PM
As I stated previously, sound drop problem persists (46pfl9705)
Input sources that I have noticed the problem with are:

Hdmi 1. sky HD 1 TB
hdmi 2. pS3
Hdmi 3 Panasonic dmr ez28

More noticeable on spdif out but also present on internal speakers simultaneously.

Seems to get worse if you watch the same channel or input for over an hour

dj addams
03-14-2011, 02:53 PM
My TV:
1. UPC Digital (hdmi 2)
2.Philips BDP9600 (hdmi1)
3.Home cinema Philips HTS9800W (hdmi3)
4.XBox 360(Component input)

in all hdmi sound drops.i think in xbox360 i never have sound drops,only via hdmi
and if i play on xbox and then switch to hdmi (upc direct) sometimes sound is completle off and i must turn off tv and then on and is ok then, or if i switch from xbox to upc digital or sometimes bd disc, the sound from tv is like "robot" and noise too.really bad.again i must turn off tv and then on and it is ok...

rami69
03-14-2011, 08:28 PM
Is this only HDMI connected device you have on your TV? If not, do the other devices have HDMI sound pauses?
Also, are you using the latest firmware in the SageTV?
Do sound pauses happen on all files, or only on few? Are there any visual glitches during the pauses?

Yes, I have IPTV system in my house.
Yes, latest firmware.
No always sound breaks, on TV channels some OK, but some not OK.
I speak about live tv, from sat dish. No visual glitches at video at all.

Jeroen61
03-18-2011, 11:34 AM
I'm from Holland. My TV is a 32PFL9705/12 and it's connected to a settop box Cisco 8455. The cable company 'Ziggo' provided the STB and certified the TV for use at there cable network. I bought the TV december 2010.

It all worked fine till I started installing updates. Even after installing the last updat 140.32 there are sound drops now and then. They come ad random but it's possible to make them happen. When I go to TEXT and return tot LIVE TV there will be a sounddrop. It seems that they occur more often on HD-channals then SD-channals. Also switching channals a lot seems to make it happen.

Sounddrops are related to digital TV. There are no sounddrops with analog TV.

I bought this tv partly because of its sound quality because I didn't want to buy a 'cinema---7.1----dolby whatever set'.

It's not one of the cheapest sets in it's size so I'm quit disturbed by the sounddrop problem and the bad comunication about it. Even though I registerd my TV on the Philips-site, so they have my email adress to inform me about the progrss in solving the problem, there was only silence..

So, I'm dissapointed because:
1) this quality-problem shouldn't happen at this price class.
2) bad communication from Philips about the progress (they communicate passive instead of active)

I would like to know what Philips thinks a reasonable period for them to solve the problem before they will start to refund the TV because the sound-drop problem can't be solved.

By the way: There were no problems when I connected my blu-ray player BDP7500S2 and watchted a blu-ray disc.

Alicia
03-18-2011, 08:54 PM
TV : 40PFL8605H/12
fw : 140.32
Regional setting : Nederland
Language : Nederlands

There seems to be a character set problem somewhere as in the DVB-C EPG, special characters like for example " é " are not displayed correctly (it's displayed as " Ř ").

PS: I already asked my cable provider to look into it. They performed a test on the same headend, with the same ID and they didn't have the problem on their TV.

UPDATE 9apr2011 : Cable provider made apologies. They double checked after more complaints and confirmd the issue was on their side. In the meantime it's solved.

sokolum
03-19-2011, 01:42 AM
Sound drop problem persists. TV also goes black on ocasion! Philips, please can I have my money back. My patience has run out.

I also want my money back if THE problem doesnt get fixed with Next release.

sokolum
03-19-2011, 01:49 AM
TV : 40PFL8605H/12
fw : 140.32
Regional setting : Nederland
Language : Nederlands

There seems to be a character set problem somewhere as in the DVB-C EPG, special characters like for example " é " are not displayed correctly (it's displayed as " Ř ").

PS: I already asked my cable provider to look into it. They performed a test on the same headend, with the same ID and they didn't have the problem on their TV.

As i already mentioned on other forums, your examples is exactly why i am afraid to so an firmware upgrade.

Really, they seem very incompetent at Philips for software writing. You can read plenty about these similair problems on many different forums. Waterfalls here...

Nettle
03-19-2011, 09:45 AM
I also want my money back if THE problem doesnt get fixed with Next release.

Philips is not aware that its brand reputation is stil sinking. Otherwise the sound cut off issue would be aready solved.

Maybe they're investing energies on it but not how it would be necessary to give an acceptable timeframe: for the sound cut off issue we're speaking about several months (mid 2010)!!!

It' a shame!

regards

Nick
03-20-2011, 01:01 PM
TV :- 46PFL9705
Region :- UK
Firmware :- v0.140.32.0
BluRay Player:- Philips BDP7500B2/05
HD Reciever :- Humax FOX T2
Both the BDP & HD Reciever connected with High Speed v1.4 HDMI Cables.

I have not noticed any sound drops at all with this firmware issue, but then again I had no problems with the previous firmware either.
The "Dirty Screen" , "Motion Judder" & 3D X-Talk are another issue though.

el911wood
03-20-2011, 04:52 PM
9705k: i confirm: still 3d x-talk and the dirty screen effect in white surfaces (vertical led stripes) are still there,
regards

Nettle
03-21-2011, 09:45 AM
I'm from Holland.
So, I'm dissapointed because:
1) this quality-problem shouldn't happen at this price class.
2) bad communication from Philips about the progress (they communicate passive instead of active)

I would like to know what Philips thinks a reasonable period for them to solve the problem before they will start to refund the TV because the sound-drop problem can't be solved.



Dear Jeroen61,

don't be afraid, even here in Italy the "communication layer" Philips-Customers is still lacking as you described.

Their brand reputation is already sinking and they're not enough aware of it. Such issue should be followed/solved in a reasonable amount of time. Unfortunately is known since mid. 2010. :-(

What do you think? Are you confident that your compatriot Philips could be able to update at least you regarding the timeframes/updates/etc...
Regarding the sound drop issue, are you confident that they are investing enough people/resources to avoid pure "waste of times" like the 3 previous firmware release?

Maybe living in the Netherlands will be easier for you to reach the R&D plants and ring their bell for a prompt solution to this shameful failure shown form the Phlips TV models.

regards

Jeroen61
03-21-2011, 10:07 AM
Dear Nettle,

It's a pitty to she this performance of a well know brand like Philips go down. However, I look at it like a lawyer. In Holland you have to give the company a reasonable amount of time to repair a product. I think this point wil be reached in 1 or 2 months. Then I will ask for a refund.

Only mass refunding will make them change there behaviour.

Nettle
03-21-2011, 10:11 AM
Dear Nettle,

It's a pitty to she this performance of a well know brand like Philips go down. However, I look at it like a lawyer. In Holland you have to give the company a reasonable amount of time to repair a product. I think this point wil be reached in 1 or 2 months. Then I will ask for a refund.

Only mass refunding will make them change there behaviour.

1 or 2 months for the solution? We're already waiting for since several months....is a clear case of lack of conformity! regards

Freddy
03-21-2011, 03:40 PM
Such issue should be followed/solved in a reasonable amount of time. Unfortunately is known since mid. 2010. :-(

What do you think? Are you confident that your compatriot Philips could be able to update at least you regarding the timeframes/updates/etc...
Regarding the sound drop issue, are you confident that they are investing enough people/resources to avoid pure "waste of times" like the 3 previous firmware release?Hello Nettle and others! :)

I'm from the Netherlands too and yes, I am confident that they will solve the sound issue. It might take some time... and I agree, it takes too long... but in the end they will solve it. You can already find many people around the web reporting less or no problems for them anymore.

The point is that apparently this is a tough one, as it is very different for many people, depending on what sources (internal/HDMI/Scart) they use: for some it happens all the time, for some it hardly happens at all. This makes it hard to trouble shoot.

But even though trying to get through to the technical people can be a challenge, once you reach them... and this site is a very welcome alternative to do so... they will work it out. And this is very different compared to some other brands, that simply ignore their customers...

You see, even my "Dark Backlight bands on every 32" PFL9705 so far (http://www.supportforum.philips.com/showthread.php?947-Dark-Backlight-bands-on-every-32-quot-PFL9705-so-far)" problem got solved! :cool: And there were a lot less people complaining about that one, so...

Have faith and be patient a little longer!... ;) I know, I know... it can be hard!

Jeroen61
03-21-2011, 03:50 PM
Dear Freddy,

I agree, finally they will find a solution. But that is not the issue. The discussion is about buying a TV-set that doesn't work as it should work and as it was prommised to work. If I have to wait for 'finally', I want finally to have a discount for waiting.

I don't like the 'finally'-option. I bought one of the better models of that Philips offers because I want to enjoy all of its quality. I can't because the quality is not in it. So I want a refund to buy a TV-set that gives me what I payed for.

Would you buy a set that is not ready for use but with the promise it will work sometime?

Freddy
03-21-2011, 04:11 PM
So I want a refund to buy a TV-set that gives me what I payed for.

Would you buy a set that is not ready for use but with the promise it will work sometime?It depends on how serious the problem and how long the expected waiting time is. And of course on whether or not there really is a "problem free" one, just as good, on offer at the time... Is there?...

I think that the quality in the end justifies the wait, but... that's just me... ;)

Jeroen61
03-22-2011, 08:13 AM
Dear Freddy,

All true! However I payed for a TV-set with promised quality and I did'n't get it. So I can't enjoy my TV-set over all it's lifetime as I was promised. That means the price was to high. Maybe there isn't a better set after it's all fixed. However at the moment almost any set is better because the sound drops are really disturbing.

And believe me...sound drops are a serious problem. They are anyway to me because....well I don't think I have to explain.

Jeroen61
03-22-2011, 10:34 AM
Hi all,

My sound drops occur mostly:
- after moveing through channels, using time-shift on my settopbox and using the EPG. It looks like the TV is out of breath because of all these tricks and then and takes some air causing a sound drop.
- after switching from TEXT tot TV.

Solution: Switching the TV off and on.

Freddy
03-22-2011, 02:30 PM
Hi again Jeroen,

describing when it happens exactly is very helpful!
One thing isn't clear yet though. You say "after moving through channels"; is that also on your settopbox, or is that when using the internal DVB-C/T or Analog Tuner?...

And when there is a sound drop, is that accompanied by other sound disturbances?...

In my case... and as mentioned earlier it happens only very rarely here... but when it does, the sound is often slightly out of sync: the sound is played back a little too fast, causing it to reach the end of that particular time frame a little earlier than the video does, after which it has to wait a short while before it can continue with the next time frame. And there you have it: a sound drop.

Philips, maybe this can help you find the solution to this problem?... :)

Jeroen61
03-22-2011, 03:09 PM
Hi freddy,

Moving around on channels refers to changing channels using my settopbox (STB) with digital signal. There is no problem with analog signal. My STB is Cisco 8455 profided by Ziggo, my networkcompagny. The STB is for digital HD signal. The STB has a time-shift option. I wouldn't be surprised if that is part of the problem. But Ziggo certified the TV for there network and they profided the STB, so it's supposed to work together well.

A sounddrop means silence. After a few seconds sound is back as before. Another problem is the difference in volume level between digital channels (using my STB). No other sound problems noticed.

As I said, It all looks like the system can't keep up processing al signals and changes when using changing en switching and....

Toengel
03-22-2011, 03:24 PM
Hi,

you are saying that you are using your STB for the reception of the TV signal (and also for time shift). So, your Philips TV is only a display which is connected via HDMI = Monitor.

So, if you havn't a fluent picture it is due to your STB - not the TV!

Try your box with another "display"...

Toengel@Alex

Chrissie18
03-22-2011, 05:32 PM
Hi freddy,

(...)
But Ziggo certified the TV for there network and they profided the STB, so it's supposed to work together well.

(...)


Ziggo's certification of the TV means it van handle Ziggo's CAM module to allow the internal tuner to work with the smartcard.

But I've read somewhere that the HDMI interface is also quite error-prone. Don't have any data to support this, though...

Personally I've also only saw/heared the sound/picture drops with my HTPC connected via HDMI, not using the internal tuner.
I've got an ASUS motherboard and using the internal graphics of the Intel Core i5 (pre-Sandy Bridge)

Jeroen61
03-23-2011, 08:29 AM
Heee Toengel...wake up!!!

It's about sounddrops, not about fluent pictures. But yes I guess the sounddrop problem might be the interaction between STB and TV-set. However my provider certified the TV-set to work with the STB on de network. They provided the STB.

Using time shift there is no problem for as far I remember, only when I watch live TV. I mentioned the time shift function because my STB also records when I watch live TV. I guess that might give problems. It's a standard thing the STB does. I can't switch it of as far as I know the test any difference.

mdiehl
03-23-2011, 09:16 AM
hi,

the sounddrops over hdmi still exist on 140.32 this is fact!
if i use my stb and my philips bdp 3000 on my 32pfl7403d connected via hmdi there are no sounddrops!
if i use my stb and my philips bdp 3000 on my 32pfl9705k/02 connected via hdmi the are sounddrops!
the only way to get them away is to switch off the tv.
after some channel change the sounddrops come back again.
:(

markus

Toengel
03-23-2011, 09:20 AM
Hi,

I think Philips is aware that sound drops are still present over HDMI...

Toengel@Alex

rami69
03-23-2011, 09:22 AM
Toengel, any update about future firmware releases? i order philips local technican into my house regarding sound problem over hdmi next week.

limpitakis
03-23-2011, 09:37 AM
Dear Toengel,
I was talking today to a philips technician from Holland about the possibility that the new 21:9 cinema is going to be tha same as the platinum 58PFL9955H.
He said that the chasis of the new platinum is different from our 58PFL9955H and thus impossible for the two of them to share the same software.
So if he is right then we wont have any smart tv or recording to disk or 2D to 3D conversion.
He claims as well that the new platinum 21:9 hardware is differnet and chips (some of them dedicated to 3D) more powerfull than that of the previous platinum thus making the 2D to 3D conversion possible.
Do you have any other inside informations about this issue?

Nick

Toengel
03-23-2011, 09:40 AM
Hi,

no. :(

Toengel@Alex

limpitakis
03-23-2011, 09:48 AM
Could you please try and find out?
Nick

petasis
03-23-2011, 10:02 AM
Yes the sound-drops from HDMI are still there in 140.32. Despite that I was a beta tester of 140.32 and reported that they got fixed, in reality their pattern has changed. For sure the cases that I get distorted sound has been reduced significantly, with the new firmware, and the cases that I get sound drops have been reduced in comparison to the previous firmware.

But when I get a sound pause, then the TV enters a situation that you have to shut it down t get sound again.
For example, one day I was using the HDMI from my PC with DD for many hours (> 6), without a single sound drop.
But when I paused the content and moved the slider to another location in the same movie, the TV went crazy:
The pauses were more than periods of normal sound, with pauses getting longer and longer.
Rebooting the PC did nothing. The only solution I found was:

a) Open the source (my PC)
b) Select the HDMI input the source is connected
c) Close the TV
d) Close the power from the TV from the mains switch, and wait for a few seconds
e) Open the TV again, so it gets straight to the HDMI source.

This was the only way to continue viewing...

46PFL9705, firm: 140.32.

Paladium
03-23-2011, 11:45 AM
No sound-drops over here (knock on wood). However device detection over HDMI fails randomly, resulting in no sound from my soundbar or the sudden absence of my BDP8000 player in the home-menu. Have to play around with the easylink settings to get this to work or turn off the TV set completely and restart. In my opinion the onboard circuits and logics from Digital Image (instaport) are at least a mayor part of this problem.

Software version 140.32 didn't solve this problem.
This software still leaves the TV set incapable to pass trough Dolby Digital or DTS over HDMI (which is very disappointing).

Set up:
46PFL9705/H12 SW 140.32
BDP8000 SW 1.53 at 9705's HDMI 2
Yamaha YSP4100 SW 7.03 at 9705's HDMI 1
Neotion CAM+, cable provider Ziggo.

Toengel
03-23-2011, 12:08 PM
Software version 140.32 didn't solve this problem.
This software still leaves the TV set incapable to pass trough Dolby Digital or DTS over HDMI (which is very disappointing).

Hi,

that is really a very bad drawback!

I fixed may Easylink issues by complete switch off BD and TV (from main power). And first start the TV and afterwards the BD.

Toengel@Alex

Paladium
03-23-2011, 12:39 PM
Hi,

that is really a very bad drawback!

I fixed may Easylink issues by complete switch off BD and TV (from main power). And first start the TV and afterwards the BD.

Toengel@Alex

I know the routine and this will work now and again. However I can not imagine this is the way it is meant to be. Starting up the TV out of stand-by or with the main switch should not make any difference regarding device-detection.

Jeroen61
03-23-2011, 12:47 PM
However I can not imagine this is the way it is meant to be.

Hi Paladium.

I agree! We shouldn't find out own workarounds and accept the fact that the TV malfunctions on several issues. One gets used to restarting alle equipment but thats not why we bought this set, isn't it?

Jeroen61
03-23-2011, 12:59 PM
Dear Philips,

I don't know who reacts on this forum on behalve of the Philips compagny, but it would be nice to hear a comment on the problems mentionned here.

Just keeping us waiting is not only impolite, it is also gives Philips an air of superiority.

It would be respectfull to customers to tell them what they might expect and give a moment in time were we can choose between refunding or waiting for a solution.

In Holland a customer must give you some reasonable amount of time to fix the problem. One might discuss 'reasonable', but there is a moment that point will be reached. Then you will have to refund.

Keep up the good name you still have and take initiative instead of beeing forced to and loose your good name!

The clock is ticking.....for you Philips.

Jeroen61
03-23-2011, 01:14 PM
Hi,

I think Philips is aware that sound drops are still present over HDMI...

Toengel@AlexHi Toengel,

(see also reply 91)

Good that they are aware, but what does that mean, what are they going to do?

Philips
03-23-2011, 02:35 PM
Guys,

To inform you, new software 140.33 is on the verge of release.
It will address (amongst other things):
- Remaining 'sound drop' issues,
- La Sexta HD "macro block issue (in Spain),
- Sometimes 'problems with USB upgrading' issue (stops at 80%),
- ....

Jeroen61
03-23-2011, 03:10 PM
Thanks Philips,

Good to know things are on it's way (to my TV-set).

Erikrijnders
03-23-2011, 04:31 PM
Guys,

To inform you, new software 140.33 is on the verge of release.
It will address (amongst other things):
- Remaining 'sound drop' issues,
- La Sexta HD "macro block issue (in Spain),
- Sometimes 'problems with USB upgrading' issue (stops at 80%),
- ....

Well?? And now/next-feature finaly ????

mdiehl
03-23-2011, 04:37 PM
good to hear this,
i hope the new software will fix the sound drop on my 32pfl9705k/02.

markus

Nettle
03-23-2011, 05:28 PM
hopefully...

dj addams
03-23-2011, 06:05 PM
this we hear some weeks and nothing new and still not fixed...so this is again same?

bmandersen
03-23-2011, 08:21 PM
I installed FW 0.140.32.0 for about 10 days ago. Since then my TV on three occasions suddenly has just switched itself off. This has happened while I have been watching TV (DVB-T). No receiver or anything else has been used. As far as I can remember this has not been a problem for me with earlier FW versions.

Toengel
03-23-2011, 08:23 PM
Hi,

does the TV restart or switch completely off?

Toengel@Alex

bmandersen
03-23-2011, 08:26 PM
Hi,

does the TV restart or switch completely off?

Toengel@Alex

It switch completely off. I have to switch it on again myself.

Toengel
03-23-2011, 08:29 PM
Hi,

that is very strange. Did you hard switch off the TV in the meantime... try that. If that occur again, you should contact your local Philips support...

Toengel@Alex

bmandersen
03-23-2011, 08:49 PM
Hi,

that is very strange. Did you hard switch off the TV in the meantime... try that. If that occur again, you should contact your local Philips support...

Toengel@Alex

Just to clarify, when I say "switch itself off" what i mean is it goes to standby (red LED is on).

I'm not sure if I have hard switched it off in between this occasions. I understand that a reboot can help out the system with some issues, but this should not be necessary. The fact that I haven't had this problem with earlier FW indicate a FW bug.

How can my local philips support help me with this problem? They don't write FW code:-)

petasis
03-24-2011, 08:09 AM
Guys,

To inform you, new software 140.33 is on the verge of release.
It will address (amongst other things):
- Remaining 'sound drop' issues,
- La Sexta HD "macro block issue (in Spain),
- Sometimes 'problems with USB upgrading' issue (stops at 80%),
- ....

Does Philips realises that all firmware releases try to fix bugs (that shouldn't be there in the first place), and no new features have been added to the TV?

The people asks for:
* DVB-T EPG for the countries left out by Philips
* Now/Next when changing DVB-T channels
* Subtitles when playing movies
* Usb keybord support

So, when we will see a firmware that actually adds something to the TV? A new feature?

The only changes I remember are:
a) The disappear of micro-apps from the TV
b) The addition of TV-thumbnail in Net TV home page.

Jeroen61
03-24-2011, 11:13 AM
Does Philips realises that all firmware releases try to fix bugs (that shouldn't be there in the first place), and no new features have been added to the TV?

I agree!

We got a nice announcement of an update again but it's still an update that shouldn't have been necessary in the first place. There is the risk we are happy about a new update again instead of angry that again another update is necessary to get what we paid for.

It would nice to hear an 'I'm sorry!' from Philips and some offer to compensate the waiting.

After that, improvements would make the Philips-loge shine again. But improvements please with a de-instal option because got bit afraid for the Philips updates.

I would lile to hear from Philips what there policy is in this kind of cases. Thereby I still presume they agree something went wrong with this software.

Nick
03-24-2011, 04:59 PM
It switch completely off. I have to switch it on again myself.

Have you checked the "Sleep Timer Function" has NOT been activated by accident ( Found under "Preferences" in the "Settings" Menue)?

mike
03-24-2011, 05:56 PM
40PFL9705H/12 - VN1B 1034

After installing FW 32 from 25 it seems that the image quality went down,
difficult to explain but:
- the verticle 'bands' more often (were also there with FW25 and before), appear when a larger part of the screen has the same colour (yellow/ pink).
- sometimes faces have no smooth edges
- vibration in lines
- background seems less sharp

bmandersen
03-24-2011, 08:02 PM
Have you checked the "Sleep Timer Function" has NOT been activated by accident ( Found under "Preferences" in the "Settings" Menue)?

Just checked, it is set to off. I have also hard switched it off and on as Toengel suggested to see if that helps.

petasis
03-24-2011, 09:49 PM
40PFL9705H/12 - VN1B 1034

After installing FW 32 from 25 it seems that the image quality went down,
difficult to explain but:
- the verticle 'bands' more often (were also there with FW25 and before), appear when a larger part of the screen has the same colour (yellow/ pink).
- sometimes faces have no smooth edges
- vibration in lines
- background seems less sharp

From what source?
Because my impression is exactly the opposite: DVB-T image has greatly improved.
I really like the improvements in DVB-T with the recent firmware, the image is cleaner and has much fewer noise.

JuAn
03-25-2011, 10:00 AM
I agree!

We got a nice announcement of an update again but it's still an update that shouldn't have been necessary in the first place. There is the risk we are happy about a new update again instead of angry that again another update is necessary to get what we paid for.

It would nice to hear an 'I'm sorry!' from Philips and some offer to compensate the waiting.

After that, improvements would make the Philips-loge shine again. But improvements please with a de-instal option because got bit afraid for the Philips updates.

I would lile to hear from Philips what there policy is in this kind of cases. Thereby I still presume they agree something went wrong with this software.

How often do u have a MS Windows or other SW program) update?
Do they offer new features every time?
Do u also complain to them then?

This is an improvement process, and Philips is not much different than others.
A TV is becoming more and more a PC, with the same behaviour....
Some people complain about new SW worsening their TV picture while others report a big improvement. Huh?
This simple example indicates the complexity of SW updating.

petasis
03-25-2011, 11:33 AM
But SW complexity is NOT a problem of the customer. We have bought a TV that doesn't have EPG, that doesn't have next/now, that doesn't have subtitles support, that does have sound drops, etc.. The competition has all these features (and not to mention that samsung has also DTS support).

It is our RIGHT to demand the missing features. After all, some of us (like me) have paid 2.600 euros for our TV, which misses essential features like EPG...

falconian
03-25-2011, 12:41 PM
But SW complexity is NOT a problem of the customer. We have bought a TV that doesn't have EPG, that doesn't have next/now, that doesn't have subtitles support, that does have sound drops, etc.. The competition has all these features (and not to mention that samsung has also DTS support).

It is our RIGHT to demand the missing features. After all, some of us (like me) have paid 2.600 euros for our TV, which misses essential features like EPG...

I totally agree with Petasis!! I know we all paid a lot of money for a "top" of the line tv and we should accept nothing else than a 100% perfect working tv no? Imagine you buying a car and that your shiftbox has issues from the begining, your headlights don't function and occasionally your engine shuts down by itself?! They should of tested this TV properly before letting it go in production. it is not our fault/problem that fixing this issue with a new SW is a tough job right?
We have been waiting for a long time and with anticipation awaiting a new SW that fixes everything...

In my opinion it is inpossible to release a standard SW for all users!! They shoud release a SW per panel used in the tv!
We all know they use different Sharp panels in their TV's --> this could explain why for some users a new SW improves the quality and for others things just get worse... How can they produce a SW for all users if other important materials are being used? What if they start production of the PFL9706 ?? How much time/money will they invest in this model?

It is time for Philips to acknowledge the problem - to appologise and to fix their problems + a commercial compensation no?
They are completely destroying their brand name and that's such a shame...

Jeroen61
03-25-2011, 01:20 PM
How often do u have a MS Windows or other SW program) update?
Do they offer new features every time?
Do u also complain to them then?



Hi JuAn,

Answer to first question: To many updates .
Answer to second question: No I didn't.

Also windows needs to many updates to give me what they promised. But if you want to say that because I didn't complain to Microsoft, I have no right to complain to Philips about the TV, then I don't agree. Maybe I should also complain to Microsoft. There is still the fact that Philips didn't give me what they promised .

One can't say that because Microsoft needs to make many updates, it's ok that others do aswell. Then you say that it's ok what Microsoft does (the many updates), but it isn't ok (mayby understandable but not ok).


This is an improvement process, and Philips is not much different than others.
A TV is becoming more and more a PC, with the same behaviour....


So you think not working properly is part of the behaviour of a computer ( and TV). Then you are a perfect customer/victem for them. They can sell you garbage and say ,well we still have to improve, just wait.

Dutch law says you have to give a reasanable amount of time to fix a problem. Thats because, and I agree, products can show problems that hardly could be predicted. The question is that we are waiting already more then a reasanable amount of time. Philips provided updates that promised to fix the problem but they didn't. So, where to draw a line? Did we pass that line?

Dear JuAn, I agree that software can be a nasty thing. So more time is ok but it would be so nice to hear from Philips that the problem is harder then they thought. Now they say nothing, so no extra bonus time for Philips to fix the problem.

Time is running out Philips!

Some say: a complaining customer is more important to a company then the complain itself because a satisfied complainer will tell hallelujah about the company, where a dissatisfied custommer wil complain for the next few years about that company.

Some say...but Philips....

Leonos
03-25-2011, 02:04 PM
When will the upgrade contain the manual adjustment of the transitiontimes and darktimes for the 3D glasses ?
XPand had just released their new glasses with the option to set these settings in the glasses itself.

So if XPand can do this in their small glasses, Philips should be able to do this too in their big TV !

Nettle
03-25-2011, 03:19 PM
It is time for Philips to acknowledge the problem - to appologise and to fix their problems + a commercial compensation no?
They are completely destroying their brand name and that's such a shame...

100% agree with you. It's a shame!

regards

ali54
03-25-2011, 09:19 PM
dont worry guys there is a fix for all this problems with philips tvs
dont buy one agine problem solved;)

Erikrijnders
03-26-2011, 09:42 AM
dont worry guys there is a fix for all this problems with philips tvs
dont buy one agine problem solved;)

Well if Philips doesnot come with de now/next feature that SHOULD BE THERE, i know one thing: My next tv will never ever be a Philips tv.

gad
03-26-2011, 12:04 PM
When will the upgrade contain the manual adjustment of the transitiontimes and darktimes for the 3D glasses ?
XPand had just released their new glasses with the option to set these settings in the glasses itself.

So if XPand can do this in their small glasses, Philips should be able to do this too in their big TV !


That's very interesting!

Does this mean that with a new set of glasses from XPand the 3d crosstalk may be improved?

Can you please provide a link or more info on these glasses?

Yes I fully agree! 3d crosstalk badly needs a fix!

As far as I am concerned I am still awaiting for Philips to improve / fix:
1) 3d crosstalk
2) EPG for all countries
3) A simple now / next overlay, when arrow down/up is clicked on remote, that scrolls through now/next of DVB channels (like on most DVB set-top boxes - sky digital for example, or like windows media centre)
4) Panel LED local dimming lights are flickering like xmas lights in dark scenes (very distracting)
5) Picture vertical banding that is created by mpeg noise reduction filters on uniform backgrounds
6) DTS pass-through
7) MKV subtitles

As I said in the past I am very disappointed with Philips. I stopped recommending their products and not considering buying any more from them, after being a loyal customer for over 30 years now!

I assume same goes with most of it's customers.

This is evident in the market share of Philips. In Greece for example Philips' market share went down from 28% in 2004 to 8.6% in 2010 as can be seen here:
http://www.fullhd.gr/images/stories/2011/March/March-2011-9/lcd-tv-market.jpg

It is time for Philips to sort their act, otherwise I see their market share diminishing completely.

Regards,
George

bmandersen
03-27-2011, 07:09 PM
Just checked, it is set to off. I have also hard switched it off and on as Toengel suggested to see if that helps.

I hard switched it off and on three days ago, but nevertheless it happend again today.

rami69
03-27-2011, 10:07 PM
Philips removed link to this forum from firmware download page ....

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%2520-%2520Philips&scy=NL&slg=ENG&sct=LCD_TV_SU&cat=TV_CA&grp=SOUND_AND_VISION_GR&session=20110123094724_80.179.8.206&ctn=46PFL8605H/12&mid=Link_Software&hlt=Link_Software


http://img850.imageshack.us/img850/4456/phil.png

Erikrijnders
03-28-2011, 05:34 PM
Well., todat Philips came with the buy-rates of tv's. The losses go on and on. Phlips: customers want a working tv with features that can be expected (like a now/next box when zapping). So start implementing this, maybe consumers will buy you tv again ???

petasis
03-28-2011, 05:49 PM
Well., todat Philips came with the buy-rates of tv's. The losses go on and on. Phlips: customers want a working tv with features that can be expected (like a now/next box when zapping). So start implementing this, maybe consumers will buy you tv again ???

Is there a link available? For which countries are the figures?

Well, if you consider that many of us have paid so much money, and instead enjoying a TV, we spend so much time on forums to find solutions for problems/missing features, I think that the drop is to be expected.

bmandersen
03-28-2011, 08:25 PM
I hard switched it off and on three days ago, but nevertheless it happend again today.

OK, today it happened again.

Can someone from Philips please tell me if this is a problem acknowledged by Philips or not? I'm starting to get very tired of this?

Chrissie18
03-29-2011, 08:11 AM
OK, today it happened again.

Can someone from Philips please tell me if this is a problem acknowledged by Philips or not? I'm starting to get very tired of this?

This is apparently an unofficial forum, which means we're lucky to get any response from Philips at all.
If you have these kind of issues with your TV, contact support or the shop where you got your TV.

Additionally I'm getting a bit tired of the people whining about the same things time after time (not targetting the sound drop).
Firmware updates are an additional service to fix problems (ok, they also don't seem to get that right in one go..).
Do not expect you TV to get blazing new features..

If you had done some research before you bought this TV (read the dowloadable manual, ask the show for a demo) you would have know upfront that the guide sucks...
You don't buy a car without test-driving it, do you?

Just start enjoying the picture quality and get a paper TV-guide...

And before you ask: no, I'm not a Philips employee
Chris

Jeroen61
03-29-2011, 09:36 AM
Firmware updates are an additional service to fix problems (ok, they also don't seem to get that right in one go..).


I agree, but...well.....

Service???

Additional service???

Providing new features would be service. This is just repair! No, it's just still delivering what I bought.

Not to be negative but Philips does just a bad job here.

But you are right. People have to go to the store where they bought the tv.

petasis
03-29-2011, 09:52 AM
This is apparently an unofficial forum, which means we're lucky to get any response from Philips at all.
If you have these kind of issues with your TV, contact support or the shop where you got your TV.

Additionally I'm getting a bit tired of the people whining about the same things time after time (not targetting the sound drop).
Firmware updates are an additional service to fix problems (ok, they also don't seem to get that right in one go..).
Do not expect you TV to get blazing new features..

If you had done some research before you bought this TV (read the dowloadable manual, ask the show for a demo) you would have know upfront that the guide sucks...
You don't buy a car without test-driving it, do you?

Just start enjoying the picture quality and get a paper TV-guide...

And before you ask: no, I'm not a Philips employee
Chris

Not exactly.

Despite that I tried to research before I buy, I still got deceived.

a) I bought a 3D ready local dimming TV (46" 9705). Where in the manual & specifications did it write that local dimming will not work in 3D mode?

b) I saw that the TV is DVB-T compliant. How can I imagine that the TV is lacking serious DVB-T features, like now/next & EPG guide? Philips DOES NOT have a list with supported countries, and seriously I could not imagine that after 5 years with DVB-T broadcasts in Greece (from 2005!) there is still a European TV manufacturer that does not offer EPG for Greece, where all Korean, Japanese & Chinese manufacturers do!

c) How can I test-drive the TV, since no shop has an aerial connected to check EPG, and I am not allowed to buy the TV, test it, and return it back if I don't like it?

A paper TV guide costs money, and EPG is free.

Just out of curiosity, in which country do you live? I want to see the features that you enjoy...

Erikrijnders
03-29-2011, 04:33 PM
This is apparently an unofficial forum, which means we're lucky to get any response from Philips at all.
If you have these kind of issues with your TV, contact support or the shop where you got your TV.

Additionally I'm getting a bit tired of the people whining about the same things time after time (not targetting the sound drop).
Firmware updates are an additional service to fix problems (ok, they also don't seem to get that right in one go..).
Do not expect you TV to get blazing new features..

If you had done some research before you bought this TV (read the dowloadable manual, ask the show for a demo) you would have know upfront that the guide sucks...
You don't buy a car without test-driving it, do you?

Just start enjoying the picture quality and get a paper TV-guide...

And before you ask: no, I'm not a Philips employee
Chris

If I buy en expensive car i expect a good and working one with the features that can be expected. On a car there are 4 wheels, not 3. On the expensive Philips tv's the now/next-box when zapping must and can be expected by customers (its simply on all cheap settop-boxes and all the other brands have it!). I donot expect blazing new features, I expect what can be expected of an expensive tv like a bought.

It's time Philips starts reading and listening to their customers instead of ignoring all reactions.

Chrissie18
03-29-2011, 07:33 PM
(...)

Just out of curiosity, in which country do you live? I want to see the features that you enjoy...

I'm From the Netherlands

Things I really like 'bout this TV:

-Great picture quality (with no bleeding, but real black)
-Great design
-Ambilight
-The fact that I do no longer need a separate (energy consuming) settopbox and remote to wacht DVB-C (HD)
-NetTV's TomTom HD Traffic
-NetTV's Broadcasters missed series/shows
(maybe I forgot one or two the second time, our cat just walked on my keyboard and erased everything :S)

Additionally I have a MediaCenter PC connected through HDMI with which I sometime record HD shows (Using Anysee USB digital tumer), which also works excellent.
It is really a shame that you do not have acces to cable, as I cannot imagine that you get the best out of a HDTV using the DVB-T system...

Maybe it is because I came from a 10+ years old Matchilne 'tube' TV, that I'm rather easily satisfied, I don't know..
Last weekend I had some family visiting us who just sat staring with their mouth wide-open to the TV (not of disappointment)

bmandersen
03-29-2011, 07:55 PM
This is apparently an unofficial forum, which means we're lucky to get any response from Philips at all.

Yes, I know, that’s why I say “please”. This is the first time I have found someone representing Philips who actually seems to have some overview of firmware releases, known bugs or what the current FW release is for that matter. It would be nice at least for once to get some helpful service from Philips, even though this forum has "unofficial" in its name. After all this forum is within the philips domain and there is a participant representing Philips here.


If you have these kind of issues with your TV, contact support or the shop where you got your TV.

I relay wish I didn’t have to use this forum at all, but I have already been in contact with Philips support regarding several issues with this TV before. My experience with their knowledge is, to say it gently, not overwhelming positive.


Additionally I'm getting a bit tired of the people whining about the same things time after time (not targetting the sound drop).

I know how you feel. I myself am a bit tired of people writing about the sound drop, probably because I don’t have that problem. But I understand that some people have other experiences with this FW and TV than me, and that this forum is the closest thing to a working Philips support service they have found, so I just try not to read all of those contributions.


Firmware updates are an additional service to fix problems (ok, they also don't seem to get that right in one go..).
Do not expect you TV to get blazing new features..

I didn’t ask for blazing new features. Actually I want Philips to _remove_ the new “feature” that I started experience with FW v0.140.32.0, which is that the TV, time and again, switch off for apparently no reason at all.


If you had done some research before you bought this TV (read the dowloadable manual, ask the show for a demo) you would have know upfront that the guide sucks...
You don't buy a car without test-driving it, do you?

I indeed did my research before I bought this TV. The manual did not say anything about the TV should go into standby like mine do. Nor did it say anything about the buzzing sound related to the ambilight. It certainly did not say that I would have to allow for panel change, not one, not two, but three times, and that it would take three weeks each time. Or any of the other problems I have had with this TV.


Just start enjoying the picture quality and get a paper TV-guide...

I do enjoy the picture quality, without the ambilight of course. But I do not enjoy that the TV suddenly turn itself off.


And before you ask: no, I'm not a Philips employee
Chris

To bad, if you were a Philips employee maybe you could answer my question instead of whining about people who complains about their bad experiences with this firmware.

Just to mention it, while I wrote this text my TV switched itself off again.

petasis
03-30-2011, 03:42 PM
I'm From the Netherlands

Things I really like 'bout this TV:

-Great picture quality (with no bleeding, but real black)
-Great design
-Ambilight
-The fact that I do no longer need a separate (energy consuming) settopbox and remote to wacht DVB-C (HD)
-NetTV's TomTom HD Traffic
-NetTV's Broadcasters missed series/shows
(maybe I forgot one or two the second time, our cat just walked on my keyboard and erased everything :S)

Additionally I have a MediaCenter PC connected through HDMI with which I sometime record HD shows (Using Anysee USB digital tumer), which also works excellent.
It is really a shame that you do not have acces to cable, as I cannot imagine that you get the best out of a HDTV using the DVB-T system...

Maybe it is because I came from a 10+ years old Matchilne 'tube' TV, that I'm rather easily satisfied, I don't know..
Last weekend I had some family visiting us who just sat staring with their mouth wide-open to the TV (not of disappointment)

I see. You come from a country that DVB-T is not free. In Greece, the DVB-T broadcasts include more than 15 free TV stations, which are the most important ones in the country, plus 5 radio stations.
And 13 of them have DVB-T EPG, so the fact that Philips does not support EPG in Greece, is a terrible situation.

Regarding NetTV, there is nothing. 5-6 services only, and very general like youtube & WV promo videos. There is nothing, not even weather...

Regarding my experience, I had a very good 9618 CRT and then an 9731. Both of them where feature rich, especially the 9731: ambilight, DTS pass-through, double tuners with PIP/PAP, DLNA, divx playback from USB, etc.
Compared to this, my new 9705 has nothing more. Only better picture quality, which is expected as years pass by...
In fact, the new 9705, after 3 years, still does not have DVB-T EPG (or any other EPG), does not pass-through DTS any more, has a stranger way of operating it, the media player is still of limited usage (most files are not recognised, and no subtitles), the net tv is of no practical use (no "apps"), and PIP/PAP is missing.

From my point of view, is just better picture than 9731, but with lots of features removed and not added.

Having more than 3 series 9 Philips TVs, I am no longer satisfied with what the money I give represent.

Bourinatus
03-30-2011, 05:33 PM
With initial firmware 140.25, I had 1 second random TV sound cut with an HDMI connection

It is worse with latest firmware 140.32, I have now 2-3 seconds random TV sound with an HDMI connection...

Does anybody know when will be released next firmware 140.33 ?

sokolum
03-30-2011, 05:55 PM
I am no longer satisfied with what the money I give represent.

Its going bad with the television devision of Philps, its on THE news here in The Netherlands.. They loosing a lot of money with NOT SELLING tv's. On of THE reasons is that their TV's are general more expensive than their competitors. Considered THE poor features and what i reading now also an cutdown of THE features of THE last years and what u can read on different forums, it isn't strange they sell less.

So, considered they loosing money, they have to cutdown, like cut out DTS support, cut out nice EPG features, cut down media support. And i don't expect to see these features back on their flag ship, because they dont't have budget. As they don't make profit, there will be no improvements to be expected.

I think u better can live with it or sell your tv and buy another brand.

Nettle
03-30-2011, 09:02 PM
Does anybody know when will be released next firmware 140.33 ?

The 140.33 beta version was already tested by Marco in this forum and it has still given a sound drop after some hours.

That means: the problem with that firmware release is still not solved.

regards

Nettle
03-30-2011, 09:03 PM
Its going bad with the television devision of Philps, its on THE news here in The Netherlands.. They loosing a lot of money with NOT SELLING tv's. On of THE reasons is that their TV's are general more expensive than their competitors. Considered THE poor features and what i reading now also an cutdown of THE features of THE last years and what u can read on different forums, it isn't strange they sell less.

So, considered they loosing money, they have to cutdown, like cut out DTS support, cut out nice EPG features, cut down media support. And i don't expect to see these features back on their flag ship, because they dont't have budget. As they don't make profit, there will be no improvements to be expected.

I think u better can live with it or sell your tv and buy another brand.

The Philips brand is definitively sinking.

carlosfm
03-30-2011, 11:36 PM
Some days ago I've seen on a store a small 24" FullHD (1080p) Samsung TV.
On the front it said Dolby Digital and... DTS.
Cost: 350€.

sokolum
03-31-2011, 06:57 AM
Some days ago I've seen on a store a small 24" FullHD (1080p) Samsung TV.
On the front it said Dolby Digital and... DTS.
Cost: 350€.

I have paid 2400 euro for 46PFL9705 with no DTS.
Now tell me, is this right?

carlosfm
03-31-2011, 12:54 PM
I have paid 2400 euro for 46PFL9705 with no DTS.
Now tell me, is this right?

That's much bigger. :D
Should have DTS, of course...

Erikrijnders
03-31-2011, 04:42 PM
The saumsung tv mentioned above also has now/next box when zapping...

My tv 37PFL8605/H12 of € 1.400,= doesnot have this........

carlosfm
03-31-2011, 07:50 PM
The Samsung TV I've mentioned is this one:

http://www.amazon.co.uk/Samsung-FX2490HD-24-inch-Widescreen-Monitor/dp/tech-data/B003W2D8H0

Nettle
03-31-2011, 09:38 PM
The saumsung tv mentioned above also has now/next box when zapping...

My tv 37PFL8605/H12 of € 1.400,= doesnot have this........

Are you sre?
I can see the now next on every channel in my 37PFL8605 M/08, clicking down on the square button there's the now/next information.
Can't you see it in your TV?

regards

Erikrijnders
04-01-2011, 04:34 PM
I donot want to click I want to see this information in a box when zapping like on all other tv's of all other brands.

Even the cheap tv from samsun mentioned above has it.

Freddy
04-02-2011, 12:12 AM
I donot want to cluckhttp://t2.gstatic.com/images?q=tbn:ANd9GcRBGug4UW97Y1V_8qcAt24gHWhuqoggd hFsuvMm-NrfNsmOaifArwSorry... couldn't resist!... ;)

Toengel
04-02-2011, 12:01 PM
:D

Haha - despite of all the negative vibrations we could have some fun... Great :D

Toengel@Alex

Bourinatus
04-04-2011, 01:23 AM
With initial firmware 140.25, I had 1 second random TV sound cut with an HDMI connection

It is worse with latest firmware 140.32, I have now 2-3 seconds random TV sound with an HDMI connection...

Does anybody know when will be released next firmware 140.33 ?


My Philips France customer support contacted Philips R&D support for this sound cut issue & replied me that a new firmware fixing this issue should be available by 15th April 2011...

Jeroen61
04-04-2011, 07:47 AM
Guys,

To inform you, new software 140.33 is on the verge of release.
It will address (amongst other things):
- Remaining 'sound drop' issues,
- La Sexta HD "macro block issue (in Spain),
- Sometimes 'problems with USB upgrading' issue (stops at 80%),
- ....



On the verge means that it will be there within a few days? Isn't it?

Still waiting from 23 march on.

Nettle
04-04-2011, 10:05 AM
My Philips France customer support contacted Philips R&D support for this sound cut issue & replied me that a new firmware fixing this issue should be available by 15th April 2011...

Hopefully!!!!

Jeroen61
04-04-2011, 12:13 PM
This forum (the TV part) is still unofficial http://www.supportforum.philips.com/forumdisplay.php?51-TV-Forum-(unofficial)

This means that, as far as I know, there is no official comment, statement, reaction, (or maybe compassion) in this whole malware case.

One might suppose it to be one of the FAQ's by now but I didn't find it.

Lack of interest in consumers? I don't get the idea behind the silence of Philips where they used to be very good in sound, that is before the sound drops of course.

That's it...Philips is caught in one big sound drop!

Jeroen61
04-04-2011, 12:16 PM
This forum counts my post in a strange way. When my new post mentions on the left posts: n. My previous post als mentions posts: n. That should be n-1.

Toengel
04-04-2011, 12:20 PM
Hi,

no - it is a cumulative post count (number of all your posts in the whole forum).

Toengel@Alex

Jeroen61
04-04-2011, 01:04 PM
Hi Toengel,

Ok I get it,

Nettle
04-05-2011, 10:14 AM
That's it...Philips is caught in one big sound drop!

You're right!

regards

Jeroen61
04-05-2011, 03:07 PM
I still can't find the changes in SW 140.32 on http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=32PFL9705H/12&slg=nl&scy=NL

Maybe I'm wrong but it looks like Philips doesn't mention the changes on it's site so they always can say: "We never said the sound drop fix was part of it".

Don't worry philips we wonn't ask. It's clear the soundrop fix isn't in there.

Toengel
04-05-2011, 03:27 PM
Hi,

I think release notes will be updated with 140.33. However, Philips stated the following points for 140.32:

- some Audio drop issues
- Zap time improvement
- Macroblocks improvement
- PIP available with DVB-S signals

Toengel@Alex

johngialips
04-05-2011, 05:09 PM
sorry to tell that but i don't think minor promblems that have our tvs can fix with just a firmware update.
after 6-7 months they must resolve just one of serious problems that we have like 3d x-talk,8 days DVB menu.audio loss

Nettle
04-05-2011, 05:39 PM
Hi,

I think release notes will be updated with 140.33. However, Philips stated the following points for 140.32:

- some Audio drop issues

Toengel@Alex

Dear all,
have you not seen that a Philips' Forum member from Belgium has already tested the 140.33 fw release? The Philips technician has installed it during a repair.

The sound drops have occured: less frequent but they're still present.

For this reason even the 140.33 is not the definitive solution for our annoying and unacceptable issue. :-(

regards

Jeroen61
04-06-2011, 08:36 AM
However, Philips stated the following points for 140.32:

- some Audio drop issues
- Zap time improvement
- Macroblocks improvement
- PIP available with DVB-S signals


Where can I find this statement of Philips?
Strange they didn't update the releasenotes. I'ts just such a small thing to do.

rami69
04-11-2011, 12:06 PM
i spoke with manager of technical lab of Philips in Israel - name Avi. he stay: there no problem with audio over hdmi, i welcome to come to their lab, and see how their DVD play - without issues. i told him that they can keep my TV in their labs, and i go legal way to resolve the issue in the court.

Frisbee3
04-11-2011, 11:40 PM
@Jeroen61
I think here: http://www.supportforum.philips.com/showthread.php?729-Software-overview-for-8000-and-9000-series-%282010-models%29

In the meantime Q5551-0.140.34.0 with generation date 27/03/2011 has been released, as usual without log!