View Full Version : ORD7300 audio issues when playing from dock

04-11-2013, 11:22 AM

The ORD7300 starts having audio issues when I play music from the iPod dock. The audio sounds warbly/underwater and this usually only disappears after pulling the iPod out of the dock. I have tried different iPod/iPhone units, and also had the 7300 replaced by the shop. Still, the problem re-appears.

The issue has been reported on the german support forum and on Amazon:


http://translate.googleusercontent.com/translate_c?depth=1&hl=en&rurl=translate.google.com&sl=de&tl=en&u=http://www.amazon.de/review/R149597V9FRI94/ref%3Dcm_cr_pr_perm/%3Fie%3DUTF8%26ASIN%3DB008VRCQB0%26linkCode%3D%26n odeID%3D%26tag%3D&usg=ALkJrhgIItngNtCyQqAG88Ck3jlMXsd3jw

I love the design and sound of the radio, and would hate to return it. Have Philips support looked at this issue? Can this be fixed through a firmware upgrade, or should I return it again and find another radio?

04-17-2013, 03:41 AM
hi there,

i have ORD7100C however, I think i know what s the issue you described here. this occasionally occured on mine device also. but it s just like once in several hour playback.

is your problem a very noticeable one and can repeat all the time?

also, does the issue happen from the very beginning right after you bought it, or does it only happen after 'seasoning'?

04-17-2013, 07:36 AM

Yes, this sounds like the issue I'm having. I forgot to mention that in my first post, but it happens after a couple of songs - stays for a song or two - and then goes away. So in an hour, perhaps 3-4 songs have that kind of distortion.

The issue was on both ORD7300 radios I've had, and was there right from the start. Philips here in Norway has told me to return the radio for repairs, but I have a feeling the sound problem won't be going away unless there is a software upgrade.

Philips - Tereza
04-17-2013, 10:59 AM
Dear RSpaans,

I have sent you a private message. Please kindly check your inbox messages.

Thank you very much.

Kind Regards,

Philips Moderator Team

07-02-2013, 01:19 PM
I have the exact same problem. I sent my radio back and got a new one, but the new one does the same. Any solutions?


Philips - Tereza
07-03-2013, 03:40 PM
Dear tonelab,

I have sent you a private message. Please kindly check your inbox.

Thank you very much.

Kind Regards,

Philips Moderator Team

08-06-2013, 08:59 PM
Ik heb hierover ook contact gehad, apparaat is opgestuurd en nieuw apparaat van Philips gekregen - het probleem is er nog steeds. Opmerkelijk, omdat het hier en ook uitgebreid bijvoorbeeld op amazon.de ter sprake komt, verbaast het mij dat Philips mij wl een nieuw exemplaar stuurt, waarin hetzelfde probleem nog zit. Weet men niet wat er is? Jammer, want uiterlijk en geluid van het apparaat zijn verder subliem!

Philips - Tereza
08-07-2013, 08:07 AM
Dear Janneman62,

thank you very much for joining our Support forum. However, this forum is english speaking and if you wish to receive a support from others, I would kindly ask you to post your query in English language.

Thank you very much.

Kind Regards,

Philips Moderator Team

01-26-2014, 09:07 PM
Also have issues with the sound on this... extremely annoying...

Philips - Sarka
01-28-2014, 02:07 PM
Dear Runar81,

Can you please specify your issue?


Kind regards,

Philips Moderation Team

01-29-2014, 09:02 AM
Well, the sound is like described in the first thread. Warbly/underwater. Tried a iPhone and a iPod. Both with this error...

05-30-2014, 04:31 PM
Hello everyone,

I have exact the same problem with my Philips ORD7300 radio player.
Every time I plug in my iPod/iPhone I start to hear bad sound after a couple of songs... I
t sounds indeed warbly and less qualititative, like described above.

This is really a pitty and looks like I'm not the only one having this "bug".

I hope Philips can help me with this issue.



Philips - Sarka
06-03-2014, 04:17 PM
Dear users,

I am very sorry to hear about the problem. Unfortunately, our team was not able to reproduce the issue. I strongly recommend you to visit your Local Service Center/dealer and they will be able to assist you further.

I am sorry for any inconvenience this may cause.

Kind regards,
Philips Moderation Team

06-08-2014, 10:24 PM
I wonder why Philips still ignores this problem! It seems to be a software-bug. Several reviews mention it, you just have to read the many, many comments on Amazon.de. I got a new one, but with the same problem. Everybody on this forum talks about the same things, and Philips still doesn't know or understand what we are talking about..... Why? Why denying this problem? (And why do we have to put our comments in English on a Dutch forum of a Dutch product of a Dutch brand...?) Please Philips, make things BETTER!!! (that's your own slogan!)

Philips - Katerina
08-27-2015, 02:35 PM
Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips Katerina