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View Full Version : Unable to play Harry potter Half blood prince on BDP7500



nemmanon
03-20-2011, 02:48 PM
Hi

Owning the first version of the BDP7500, I'm un capable of reading Harry Potter and the half blood prince bluray
Once I start the movie from the main menu I've got nothing but a balck screen. I have the latest firmware

Also the BDP sometimes fails exiting stand by

Has anyone ever faced such issue ?

THanks

Toengel
03-20-2011, 02:55 PM
Hi,

I think to reproduce your problem, you should state which exact version do you have...

Toengel@Alex

nemmanon
03-20-2011, 03:50 PM
Hi

My player is equiped with the following firmware:

bdp7500bl_12_fus_fra.zip
Version : V1.10, Fichier .zip, 21.17 MB,
Date de publication: 2010-11-08

obtained from Philips website

Toengel
03-20-2011, 03:52 PM
Hi,

thanks - but I mean which Blu-ray version of the movie do you have? ;)

Toengel@Alex

nemmanon
03-20-2011, 04:00 PM
Well the french one obviously :-)

But that's all I can say, is there a version number in the menu or somewhere on the cover ?

Toengel
03-20-2011, 04:23 PM
Hi,

maybe an ISBN or such a think - I am not familiar with such identifier on BDs... but I think this would help the Philips support to reproduce...

Toengel@Alex

nemmanon
03-20-2011, 04:46 PM
OK

BluRay bar code is 5 051889009252

andyBDP7300
03-20-2011, 06:08 PM
Afternoon
Which regional code is the bluray. My BDP7300 will only support (regionB and regionFree) so far no issues. I don’t have Harry Potter, I was think you might have had some firmware issue where disc won’t play as this has cropped up before.

Philips
03-23-2011, 09:24 AM
Dear nemmanon,

Thanks for reporting your problem and giving us information on the disc.

After several rounds of testing, we confirmed that BDP7500/12 can play the disc Harry potter Half blood prince ( EAN: 5051890009913 and 5051889009252) without problems. Hence, we may need more information from you so we can look into your case in more details. Please check your mail box for more information.

Thanks,

nemmanon
03-26-2011, 08:41 AM
Thanks, looking forward to hearing from you

nemmanon
06-13-2011, 04:43 PM
I haven't received any news from Philips or seen any update for the 7500BL/12 firmware but now I've found another disc that is not playing: Batman the Dark Knight.

I can see the title and VISA screen followed by a spinning disc animation and then NOTHING !!!

I have to force a shutdown and then to eject the disc upon boot.

So to sum up: two discs that I can't play and sometimes the player that gets stuck whilst going out of stand by, I don't udnerstand what went wrong with my player but this is really starting to play with my nerves.
BDP7500 isn't really a low end player, that is not acceptable

Toengel
06-13-2011, 04:49 PM
Hi,

can you post the barcode of that BDP?

Try to disconnect you network. And try to wait some minutes... (only for testing purposes).

Toengel@Alex

nemmanon
06-13-2011, 05:00 PM
Hi

Unplugging the network cable for a while didn't change anything

The barcode is VN1B0941000515

kwinnie
07-21-2011, 07:47 AM
Read from somewhere else that users wait for a bit longer (a few minutes). their discs can be played... Maybe you can try...

nemmanon
08-12-2011, 05:53 PM
Thanks but that didn't work either, how long a user is supposed to wait anyway, that's is meant to be fast. Anyway looks like my player is stuck ,need to force standby by a long key press on the front panel. This is crazy, Am i the only one experiencing issues with half blood prince and Batman the begins disc. Am I also the one eperiencing boot issue (the player remains stucks in the wake up process before displaying Philips on the LCD)

kwinnie
08-15-2011, 03:15 AM
longest 1.13 secs for some discs of mine.
do you have a blu-ray drive in your PC? can you try playing if that works somewhere else?

nemmanon
08-15-2011, 08:47 AM
My player is definitly stucked, I have waited for 15 minutes !!
And yes I have tried on a PC Bluray drive and the movie is working just fine

kwinnie
08-15-2011, 08:53 AM
sorry i mean 1.13 mins.
but if Philips confirms that they cannot reproduce the problem with the same disc (read Philips' post here), you wait long enough, and the disc works with PC, then i do think there maybe some prob with your device. go have a check?

Toengel
08-15-2011, 08:54 AM
can you post the barcode of that BDP?


Hi,

I did a mistake - I want to know the barcode of the Blu-ray disc ;-) So that Philips could take a look at that specific BD...

Toengel@Alex

kwinnie
08-15-2011, 08:56 AM
From Philips' reply, he s giving the right bar code :D no worries hahaha

"Dear nemmanon,

Thanks for reporting your problem and giving us information on the disc.

After several rounds of testing, we confirmed that BDP7500/12 can play the disc Harry potter Half blood prince ( EAN: 5051890009913 and 5051889009252) without problems. Hence, we may need more information from you so we can look into your case in more details. Please check your mail box for more information.

Thanks, "

nemmanon
08-17-2011, 09:01 AM
Yes apparently, no one can reproduce the problem so I may be the lucky owner of a unique buggy version of the BDP7500 unfortunately. Looks like I need to have it checked but it might be as expensive as buying a new one I'm afraid

Philips - Remko
08-17-2011, 02:06 PM
@ nemmanon

You have a PM.

Thanks