PDA

View Full Version : bdp9700 firmware 3.76 update fails



chrisnew
04-28-2013, 06:12 AM
Keeps showing "upgrade software failed verification. Insert the correct software."
Tried both USB from website download and integrated update within player and same result.
Can anyone help?
Current version is 3.74, mcu is 0x18

WillemV
04-28-2013, 09:26 AM
Keeps showing "upgrade software failed verification. Insert the correct software."
Tried both USB from website download and integrated update within player and same result.
Can anyone help?
Current version is 3.74, mcu is 0x18

Hallo Chrisnew,

With version 3.76 (mcu0x19) I did not have similar issues but I have noticed (My system picked it up already) that a newer version (3.80) is available (MCU 20) and with this very version I had to reboot two times (It checks the software twice). In addition I had to take off power to eventually get a succesful reboot.

Willem

Rin
04-28-2013, 11:12 AM
With V3.76 I had to redo with FAT32 formatted USB stick and followed instructions pdf to the letter; worked, including update to MCU19.

Now got v3.80 over the air but still at MCU19 and the player can't find any more updates so I'm stuck, should be MCU20, right? Can 't find the v3.80 on the website, therefore can 't do a USB-update. :(


Anyone know where to find the v3.80 for download on the Philips website?

Philips - QK
05-02-2013, 06:49 AM
Dear Chrisnew,

Here you can download the firmware file of v3.80:
http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=BDP9700/98&hlt=Link_Software&mid=Link_Software&scy=SG&slg=ENG

Kindly follow the below steps see if that helps:

1) Download the file from support website
2) Unzip the file
3) You will see a folder with a .bin file inside.
4) Drag the folder to the root directory of a USB drive. Better use a empty/formatted USB.
5) Plug the USB drive to BDP9700
6) Go to Settings > advanced > firmware update (UI may be slightly different depends on device & language)
7) The BDP9700 should detect the firmware and automatically update the firmware.

Kind regards,
Philips Moderation Team

chrisnew
05-02-2013, 03:40 PM
Dear Chrisnew,

Here you can download the firmware file of v3.80:
http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=BDP9700/98&hlt=Link_Software&mid=Link_Software&scy=SG&slg=ENG

Kindly follow the below steps see if that helps:

1) Download the file from support website
2) Unzip the file
3) You will see a folder with a .bin file inside.
4) Drag the folder to the root directory of a USB drive. Better use a empty/formatted USB.
5) Plug the USB drive to BDP9700
6) Go to Settings > advanced > firmware update (UI may be slightly different depends on device & language)
7) The BDP9700 should detect the firmware and automatically update the firmware.

Kind regards,
Philips Moderation Team

Hi, i did all the above steps and it still fails and show the same message.
i have tried 3 different usb, both at the rear of the player and in front of the player.

please kindly advise what else i should do.

chrisnew
05-25-2013, 05:57 AM
Hi, i did all the above steps and it still fails and show the same message.
i have tried 3 different usb, both at the rear of the player and in front of the player.

please kindly advise what else i should do.

any help?

Philips - QK
05-27-2013, 10:46 AM
Dear chrisnew,

You also tried with formatted USB (FAT16/ FAT32)? Also, if that works via internet upgrade?
If all these do not help, I am afraid you have to contact your service centre to see if there's any hardware issue with your set.

Sorry about this.

Kind regards,
Philips Moderation Team