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Ard
06-01-2013, 09:40 PM
So I forgot my password!!

Got the question gave the correct answer, but no e-mail!!!


Than tried it with the site https://www.insightwebview.philips.com/portal/yp_login.php
Where you need to enter your e-mail address first and than again the answer, but no e-mail


Of-course I checked the spelling of the mail and looked at my SPAM-box!!! :confused::confused:


Creating a new account won't be the solution as I already paid for the subscription.


Edit:

All solved with the help of a mod!!

Ard
06-02-2013, 12:55 PM
So today I tried it again,... without result.


What am I doing wrong here, please help!!

1. click forgot password
2. enter correct e-mail address
3. This is correct as I get the correct security question!!
4. Enter the answer; done this
5. I get a nice conformation that a new password is send to my e-mail address

Only nothing,.....my e-mail still works and I checked the SPAM-folder. Also even have IT checked the mail-server, but nothing!!

I even copied the e-mail address with Ctrl-c and Ctrl-v to make sure I didn't make any stupid mistakes!



Please help me with this stupid problem! Maybe a hotline where they can reset my account, because I also paid for the subscription.

kylie
06-03-2013, 09:36 AM
hi Ard,

are you using the latest app n firmware? for app, guess you can update it to the latest version... for the camera, it seems cannot update as you forgot pw...

Ard
06-03-2013, 09:44 AM
Dear Kylie,

Thank you for your reply! Yes I've the latest app, but don't know about the firmware. Only I think it shouldn't matter as it is a problem with the account. Even with the website url I get the message the password is send to my e-mail.

Philips - QK
06-03-2013, 09:52 AM
Dear Ard,

Would you please provide me your registration ID (email) via Private message? We would manually reset the password for you.

With thanks & regards,
Philips Moderation Team

Ard
06-03-2013, 09:56 AM
Dear Mod,


Thank you for your reply, I just send you the e-mail and also the answer for the question to verify it's really me. :)


Best regards,
Ard

Ard
06-03-2013, 10:20 AM
Yes, thx to the forum-mod I just received an e-mail with a new password. Of-course I carefully changed it and stored the new password!

Thank you!!

maita123
11-14-2013, 11:37 PM
I have the same problem! Please help!!! Send the reset password but no email received!!! Tried it for 5 days already!!!

Philips - Sarka
11-15-2013, 08:30 AM
Dear maita123,

Could you please provide me your registration ID (email) via Private message? We would manually reset the password for you.

Thank you.

Kind regards,

Sarka
Philips Moderation Team