View Full Version : BDP5100 BD-R problem - Unsupported video format

04-09-2011, 01:30 PM
Hi -

After having had two previous upscaling Philips DVD players I've just upgraded to the BDP5100 Blu-ray player, primarily so that I can archive multiple mkv files to single BD-R discs.

However, I seem to be having huge problems doing this. The BDP5100 seems to be incredibly picky about which discs and mkv formats it will support. After two weeks of trying I'm still constantly getting "Unsupported video format" error messages. The problem occurs on all BD-Rs and DVD-Rs, burnt with Toast in Mac/PC format.

However, once I'd worked out a compatible codec, I can copy the mkv to a USB stick and the player seems to have no problem with it.

Commercially purchased Blu-rays seem to not be a problem - it's just the discs I've burnt.

Does this mean my player is faulty? (I upgraded to v.1.53 of the firmware, but since I read on this forum that a number of people had issues with this, I downgraded back to v1.31.)

At this stage I'm sorely tempted to return the Philips player and move over to a Sony instead, as a friend seems to be having none of these issues, despite testing exactly the same BD-Rs I've been unable to play.

Thanks for any help or advice you can give.

04-09-2011, 02:04 PM

to summarize: you have MKVs which are playing via USB, but not, if they are on a BD or DVD?


04-09-2011, 02:09 PM
That's correct

04-09-2011, 02:14 PM
Philips online chat support have told me this player only plays mkv via usb and not disc?

04-09-2011, 03:00 PM
I have the same player and it plays MKVs from DVD+RW discs. Maybe the problem is with a particular file or the burner. The player doesn't support MKVs with profile level 5.1.

04-09-2011, 03:45 PM
This is what is confusing me - EXACTLY the same mkv will play from the USB and not from either BD-R or DVD-R. Both of the discs show an error message of "Unsupported video format"...

04-09-2011, 04:22 PM

can you please quote the output of MediaInfo (text mode) from the file...


04-09-2011, 05:50 PM
Thanks - here you go...

Complete name : /Users/Me/Desktop/MKV/Test.mkv
Format : Matroska
File size : 5.31 GiB
Duration : 2h 34mn
Overall bit rate : 4 925 Kbps
Writing application : HandBrake 0.9.5
Writing library : libmkv

ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L4.0
Format settings, CABAC : No
Format settings, ReFrames : 2 frames
Duration : 2h 34mn
Bit rate : 4 187 Kbps
Width : 1 920 pixels
Height : 800 pixels
Display aspect ratio : 2.40:1
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.109
Stream size : 4.51 GiB (85%)
Writing library : x264 core 112
Encoding settings : cabac=0 / ref=2 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=3 / qpmax=51 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 2h 34mn
Bit rate mode : Constant
Bit rate : 640 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 706 MiB (13%)
Language : English

04-09-2011, 08:05 PM

well - the Baseline@L4.0 Profile isn't really supported (only Main 3.0, 3.1 and 3.2 and High 4.0 and 4.1). So you could be happy that the file works with USB...

But the question remains: why does it work via USB and not via DVD or BD...


04-09-2011, 10:58 PM
Thank you for your help. I'm trying encoding with new settings - and hope your comments regarding the Profile improves matters. However, I am beginning to think I may have a faulty player when handling discs. Every single disc I've tried played (commercially available, not BD-R) has suffered a 1/2 second audio dropout at random times, but at least twice every hour...

04-10-2011, 07:56 AM

regarding the sounddrops... do you have a 2010 Philips TV? If yes, this is a known issues...


04-10-2011, 10:01 AM
Hi Alex -
No Philips TV. The BDP5100 in plugged into an Onkyo HT-R380 AV receiver which handles the sound and then send picture to a Samsung TV. I don't have this problem with any other kit - including a PS3 which can play the same Blu-ray without sound drops, nor the two previous Philips upscaling DVD players I've owned.