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View Full Version : Your experiences with FW v0.140.34.0 for 8000 and 9000 series (2010 models)



Toengel
04-11-2011, 06:42 PM
Hi,

please share your experiences with this new SW version here in this topic. Channeling your input will make it easier for users to search and find relevant info.

Discuss here all your experiences when upgraded to the new version (http://www.supportforum.philips.com/showthread.php?729-Software-overview-for-8000-and-9000-series-(2010-models)): new, old, positive, negative.... (e.g. the "black screens during zapping" problem is solved!).

Toengel@Alex

DaveR
04-11-2011, 07:07 PM
Where did you find this file? Can you please give a link? I only find version 32 on the Philips site.

Hope this one finally solves the sound drop problem...

EDIT: found it. I went to the product webpages but those still show the 32 version. I'll share my experiences here!

Sam-ourai
04-11-2011, 07:19 PM
Not online for all models and not announced, you can't wait ? lol

petasis
04-11-2011, 08:36 PM
It is online, at least in the Greek pages. What is it supposed to fix?

There is no change log...

Toengel
04-11-2011, 08:44 PM
Hi,

available for 6000, 8000 and 9000 series...

Toengel@Alex

petasis
04-11-2011, 09:01 PM
The first impression: the app "dayly motion" stopped working. It says that requires features not available in my 9705 tv...
Well, we had 5-6 services, now we have one less...

Nettle
04-11-2011, 09:02 PM
Regarding the sound drop issue?

News? Does it solve the issue?

regards

Nettle
04-11-2011, 09:03 PM
The first impression: the app "dayly motion" stopped working.
Dailymotion has never worked well since December.

Regards

Toengel
04-11-2011, 09:05 PM
Hi,

@Nettle
why are you not trying the new firmware by yourself?

Toengel@Alex

Nettle
04-11-2011, 09:08 PM
Hi,

@Nettle
why are you not trying the new firmware by yourself?

Toengel@Alex
I'm downloading it.

Honestly, after 2 previous useless firmware release, I'm confident that I could wasting my time even in this occasion.

regards

pdemo
04-11-2011, 09:14 PM
Hi,

Where is change log of 140.34 ?

Toengel
04-11-2011, 09:17 PM
Hi,

don't loose your faith... ;)

Toengel@Alex

Toengel
04-11-2011, 09:17 PM
Hi,

no changelog available at the moment - it takes some time (even the changelog for 140.32 isn't available at the moment).

Toengel@Alex

Jeroen61
04-11-2011, 09:29 PM
Hi,

no changelog available at the moment - it takes some time (even the changelog for 140.32 isn't available at the moment).

Toengel@Alex

Ok, I'm trying to understand real hard. They, Philips, release a new SW-version. Of course they work according to all kind of quality systems. It cann't be there is no list of changes. So they work hard on it and then publicing the changelog takes time.....I try....I try....Sorry I don't get that.


Review:

I just installed the new SW. First impression OK.
I noticed 3 issues:
1) After returning from TEXT to TV there still is a very short to very very short sound drop, depending on the channel I take.
2) Changes to a channel with a James Bond movie sound dissapeard completely. Must have been a joke of "Q". Had to go to another channel and got sound. Went back to James B. and still got sound. Strange thing that happend also with earlier SW-versions.
3) Like in older SW's there are to strong differences in volume level between channels. But I don't know if this is a SW-issue.

I have a 32PFL9705/H12

pdemo
04-11-2011, 09:30 PM
Philips will write it when customers have tested the fixes that really work ;)

Nettle
04-11-2011, 09:37 PM
I'm testing it....
regards

Nettle
04-11-2011, 09:38 PM
First sound drop after 3 minutes (via HDMI ARC)

:-(((((((((((((((((((((

Second sound drop after 4-5 minutes circa (via HDMI ARC)

For the sound drop, useless firmware release as the 2 previous one.

Now we understand the reason of the missing release notes.

Pure waste of time again!

Nettle
04-11-2011, 09:54 PM
3rd sound loss after another 10 minutes circa.
4th after another 2 minutes
5th after another 3 minutes

This firmware release shows more intermittent sound loss that the previous one.

Good, we're following the perfect path to sell our TV asap.

DaveR
04-11-2011, 10:02 PM
Nettle: did you do a complete power cycle after the update? Or just the standard 'warm' reboot?

Dave

Nettle
04-11-2011, 10:07 PM
Of course, I've performed a complete power cycle after the upgrade.

:-(

rami69
04-11-2011, 10:09 PM
Nettle, what you connect as TV source?
my TV in Philips Israel labs, and they say it's perfect, no sound issue by their test. i asked them to read this forum, they told me they not care what written in forum. so i told them we will meet in court.

Nettle
04-11-2011, 10:12 PM
DVB-T transmission

rami69
04-11-2011, 10:19 PM
DVB-T transmission

you written " (via HDMI ARC)" so there should be some device?

Nettle
04-11-2011, 10:23 PM
the Philips soundbar mod. HTS5120 (indicated on the left)

regards

Toengel
04-11-2011, 10:23 PM
Hi,

@Nettle
maybe your HTS is the problem...

Toengel@Alex

DaveR
04-11-2011, 10:26 PM
OK, I'm running version 34 now and I can confirm the sound drop problem is not solved.

Major, major bummer. After many months and many software updates, I'm getting pretty convinced there will never be a software solution for this. Time to get on the phone with Philips.

I have the 32PFL9705 by the way.

Dave

Nettle
04-11-2011, 10:29 PM
Hi,

@Nettle
maybe your HTS is the problem...

Toengel@Alex

Philips has already proposed me the substitution with the HTS7140 for free. They've told me that the HTS7140 is not affected by this problem.

I'm waiting for their call in the next days in order to change it.
Hopefully

Nettle
04-11-2011, 10:30 PM
After many months and many software updates, I'm getting pretty convinced there will never be a software solution for this. Dave

100% agree with you.

regards

Dutchtronic
04-12-2011, 04:55 AM
Philips has already proposed me the substitution with the HTS7140 for free. They've told me that the HTS7140 is not affected by this problem.

I'm waiting for their call in the next days in order to change it.
Hopefully

So you are testing with a device that has a known soundrop problem, correct? Does not seem the correct test method in my humble opinion. What about sounddrops via other sources?
BTW, seems a very nice solution from Philips to upgrade your HTS....

Nettle
04-12-2011, 08:03 AM
So you are testing with a device that has a known soundrop problem, correct? Does not seem the correct test method in my humble opinion. What about sounddrops via other sources?

In my opinion this is not an issue related to the devoice: is a TV issue. Many other customers are complaining the same sound drop even with other devices (PS3, home teather systems, etc..) via HDMI.
Today I'll test it via SPDIF.

regards

petasis
04-12-2011, 08:43 AM
The sound drops through SPDIF are still there. I tried with black swan and I got more than 10 drops in 3 minutes.

Jeroen61
04-12-2011, 01:22 PM
Dear Philips,

I can understand it's a complex matter those modern TV's. Therefor I'm patiently waiting for it to work, but is's getting hard. It would be nice when you could inform us about the basic problem. After several SW-updats since the problem occured, the problem of sounddrops is still there, that means not solved.

My question to you Philips is, can you solve the problem? By now I'm getting the idea that you are trying to reduce the problem as much as possible and then say that it's solved. Remaining problems will be set aside as occasionally happening but not systemattical problems.

But that is not solving the problem, Philips! That would be misleading costumers! You are not going to do that, aren't you?

You have a repution that makes me believe you wonn't. Make it stand , that reputation.

petasis
04-12-2011, 01:23 PM
In general, I didn't noticed any significant changes with this release.

None of the missing features were added (still no DVB-T EPG, no next/now), the NetTV still uninteresting (with -1 application), and no bug fixes (the sound drops in ARC/SPDIF still there).

The spelling mistakes are still in the menus, the off timer is still buried under tons of options, and in general the usability was not improved.

carlosfm
04-12-2011, 02:23 PM
Why do you create these threads in a forum that is "not reviewed by Philips!"???

Anyway, Philips has a forum, how nice... but it's user-to-user, they don't care.
As they don't seem to have a QA department for the TVs, we are testing the firmware releases.
Other brands don't have a forum, but what they release usually works.
Just pick your poison. :p

Nettle
04-12-2011, 02:31 PM
In general, I didn't noticed any significant changes with this release.

None of the missing features were added (still no DVB-T EPG, no next/now), the NetTV still uninteresting (with -1 application), and no bug fixes (the sound drops in ARC/SPDIF still there).

The spelling mistakes are still in the menus, the off timer is still buried under tons of options, and in general the usability was not improved.

Have you found any release notes regarding this new firmware release? I've found nothing new regarding the 140.34, only till 140.29 !!!!!!!!.

Dear Philips, in order to avoid consumer's waste of time, I would suggest:

a) when a firmware release is published, an updated firmware release should be attached (if a particular issue is listed as "solved" i can invest my time downloading it. If it's not listed, I don't have to download it)

b) if a firmware release is provided without updated release notes the impression given is of a "amatuers" R&D and Marketing dept. that is not able to drive the customer management/requests.

"Let's try this one, hopefully it could work reading the customers' feedbacks".

Sorry to say but this is the reality.

regards

Toengel
04-12-2011, 02:33 PM
Hi,

Q5551_0.140.34.0 (Date published: 2011-04-12)

Intermittent sound lost while watching TV or a connected device via HDMI.

Macro-blocks appear on digital (DVB-T) channels with HD content. (Only applicable to country, Spain)

Q5551_0.140.32.0 (Date published: 2011-03-04)

Slow in switching between digital cable (DVB-C) channels.

Macro-blocks appear on digital (DVB-T) channels.

Toengel@Alex

Leonos
04-12-2011, 02:36 PM
Let me start by saying that Philips does read this forum (as one just replied to a 'simple' question which was posted in the unofficial section).
Second, I think that this release is a 'test' release, we programmers call this a 'trial and error', try and if fail than we know it's somewhere else.
It's a logical step in the sound problem issue from Philips.
They probably have tested this hundreds of times there without any issues and therefor have to guess where the problem might be caused by.
The only option is to let it try by the ones that have these problems and those are the customers.

Strange enough I myself only have this problem very often when watching a HD channel. There is absolutly no sound problem when I watch through an external HDMI device. So I can understand Philips.

They better set the sound problem a-side for a while and work on a 3D setup menu.

maarten.scholl@gmaill.com
04-12-2011, 03:19 PM
They better set the sound problem a-side for a while and work on a 3D setup menu.

Or they (temp) stop with the development of the new series and help the customers of the current version ;)

rami69
04-12-2011, 04:07 PM
The only option is to let it try by the ones that have these problems and those are the customers.

Strange enough I myself only have this problem very often when watching a HD channel. There is absolutly no sound problem when I watch through an external HDMI device. So I can understand Philips.

They better set the sound problem a-side for a while and work on a 3D setup menu.

the sound drop problem, it's main philips problem, it's happend here every couple of minutes, and TV unusable.

petasis
04-12-2011, 05:31 PM
Why do you create these threads in a forum that is "not reviewed by Philips!"???

Anyway, Philips has a forum, how nice... but it's user-to-user, they don't care.
As they don't seem to have a QA department for the TVs, we are testing the firmware releases.
Other brands don't have a forum, but what they release usually works.
Just pick your poison. :p

It doesn't matter if the forum is unofficial, I know they read us.
To my view, Philips has lost its way in the TV section, and from a company with innovative TV products has become a company that chases the Korean brands, presenting features one year after the Korean brands do. They have concentrated on stuff they think are important, but the customers have a different opinion.
This forum, is a good start for them to get in touch with the customers, and see why the customers are angry (well they are...). And get an idea on how should they start fixing things...

Nettle
04-12-2011, 06:09 PM
Hi,

Q5551_0.140.34.0 (Date published: 2011-04-12)

Intermittent sound lost while watching TV or a connected device via HDMI.

Macro-blocks appear on digital (DVB-T) channels with HD content. (Only applicable to country, Spain)

Q5551_0.140.32.0 (Date published: 2011-03-04)

Slow in switching between digital cable (DVB-C) channels.

Macro-blocks appear on digital (DVB-T) channels.

Toengel@Alex

Thanks Toengel, in the italian Support Page (37PFL 8650 M/08 series) is not reported at all!

regards

carlosfm
04-12-2011, 07:03 PM
I've tried to download this firmware, it is available for my TV (37PFL7605H/12)

I get this error:
"Forbidden

You don't have permission to access /files/3/37pfl7605h_12/37pfl7605h_12_fus_eng.zip on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache Server at download.p4c.philips.com Port 80"

The previous firmware there was a corrupted .zip file, now this...

mdiehl
04-12-2011, 07:06 PM
hello,

sadly i can confirm the sounddrops over hdmi are not gone.
:(

philips 32pfl9705k/02
hdmi1 - abcom ipbox 9000 hd +
hdmi2 - philips bdp 3000

markus

rami69
04-12-2011, 08:21 PM
hello,

sadly i can confirm the sounddrops over hdmi are not gone.
:(

philips 32pfl9705k/02
hdmi1 - abcom ipbox 9000 hd +
hdmi2 - philips bdp 3000

markus

do you have sound drop issue with hdmi2 - philips bdp 3000?

mdiehl
04-12-2011, 08:39 PM
i have only tested with my sat receiver at the moment.
if there is time i will test it at the weekend.
with 140.32 i have sounddrops with the bdp 3000!

markus

rami69
04-12-2011, 08:50 PM
i have only tested with my sat receiver at the moment.
if there is time i will test it at the weekend.
with 140.32 i have sounddrops with the bdp 3000!

markus

markus,

with 140.32 bdp 3000 - what kind of movie make sound drops? bluerays, or just DVDs?

Leonos
04-13-2011, 08:43 AM
Watched a bluray movie again yesterday on my 40" 9705 with the BDP7500II (connected through hdmi) and audio connected with the spdif coax to my dolby set. Absolutly no sound drops occured.

Does the drops only occur when the sound is returned through HDMI (port 1) or on the TV itself ?

Nettle
04-13-2011, 08:54 AM
Normally the sound drops happen when the signal goes from the TV to the external device (in my case a sound bar).

If I Watch DVB-T, a film in a usb key (connected to the TV and the soundbar switched on via HDMI ARC) the sound drops happen.

If the usb key is connected to the soundbar, or I'm watching a film on a DVD from the Soundbar, the sound drops don't happen.

regards

mdiehl
04-13-2011, 09:20 AM
@rami69

it was batman darknight.
i have no soundbar connected to my 32pfl9705k/02.
i use only the build in speakers of my tv.

changing the hdmi ports makes no difference, the sounddrops appears on all hdmi ports.

if i use the build in satellite receiver or watching a movie from usb stick there are no sounddrops.

markus

Philips
04-13-2011, 10:50 AM
Currently there are problems with the support website, so you might encounter problems downloading the software. We apologise for the inconvenience.

Jeroen61
04-13-2011, 11:43 AM
Currently there are problems with the support website, so you might encounter problems downloading the software. We apologise for the inconvenience.

The wind blow the clouds away and with the sun a voice from heaven spoke to us. We can learn from this that Philips can speak and when Philips doesn't speak, that is because Philips chooses so.

Tell us, oh heavenly Philips, why thou chooses to be silent on other issues we discuss here?

Leonos
04-13-2011, 02:16 PM
@Mdiehl, could you check this setting. I've read that this maybe solves the audio problem on the TV speakers.
Mainmenu - Configuration - Channel settings - languages Audioformat -> standard

boysid
04-13-2011, 03:57 PM
Hi guys, I just did the latest update and it has not fixed the Dirty Screen effect. When I watch football and the camera moves I still see the streaks on the screen. Has anyone been able to solve this who has higher than a week 38 on a 46" 9705? I currently have week 48

mdiehl
04-13-2011, 05:20 PM
@Leonos

thanks for the information i have found the settings and changed it to standard.

markus

Erikrijnders
04-13-2011, 06:36 PM
Obvously PHULIPS is working there ass off to solve a problem, bus consumers have the wrong settings:

SO EVERYBODY CHANGE THE SETTING AND REACT IF THIS HELPS!!!!:
Mainmenu - Configuration - Channel settings - languages Audioformat -> standard

PS AGAIN NO NOW/NEXT BOX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THIS MAKES ME ANGRY!!!!!!!!!!! DOESNOT PHILIPS UNDERSTAND WHAT CONSUMERS ARE WRITING HERE!!!!!!!!!!!!!!!!!!

DaveR
04-13-2011, 06:42 PM
Easy now, easy... :)

As for the audio settings solution: this has been proposed before and does not work (I tried).

Cheers,
Dave

mdiehl
04-13-2011, 08:04 PM
i can confirm now.
it did not work.

markus

bmandersen
04-13-2011, 08:35 PM
My problem with the TV suddenly going in standby, which started shortly after installing FW v0.140.32.0, still occurs with this FW.

ali54
04-13-2011, 09:07 PM
guys this problems not going to be fixed four updates later and the problem still there what dos that tell you.think about it

brechtb
04-13-2011, 09:22 PM
Just had the split screen problem again on the 37pfl8605h/12 with the new firmware 000.140.034.000.

I filmed the problem. It occurs on every device that is connected through my Onkyo TX SR606. I also had the problem without the receiver. On the video, the problem occured when watching a movie on Philips BDP3100/12


http://www.youtube.com/watch?v=6NJY3Qhy_3Y

I already contacted Philips 3 weeks ago, but still no one contacted me back...

Edit: I have an external tv decoder, so everything is connected through hdmi. I cannot check the internal decoder... But on another thread, someone has the same problem with internal dvb-c decoder (Strange image problems (http://www.supportforum.philips.com/showthread.php?1078-strange-image-problems))

Manuel
04-13-2011, 10:00 PM
Call again for service, this is a lcd panel issue (hardware and software, only on 37", depending on serial number), they will fix the problem, mine it is ok now, after service.


Just had the split screen problem again on the 37pfl8605h/12 with the new firmware 000.140.034.000.

I filmed the problem. It occurs on every device that is connected through my Onkyo TX SR606. I also had the problem without the receiver. On the video, the problem occured when watching a movie on Philips BDP3100/12


http://www.youtube.com/watch?v=6NJY3Qhy_3Y

I already contacted Philips 3 weeks ago, but still no one contacted me back...

Edit: I have an external tv decoder, so everything is connected through hdmi. I cannot check the internal decoder... But on another thread, someone has the same problem with internal dvb-c decoder (Strange image problems (http://www.supportforum.philips.com/showthread.php?1078-strange-image-problems))

ans.fabbri
04-14-2011, 08:25 AM
Can someone explain to me the audio drop problem?
I have a 40PFL9705/H12, I use an external decoder for video on demand connected via HDMI, and I never had audio problems.
I planned to buy a BD as soon and I am worried for this matter.
Ciao.

Nettle
04-14-2011, 08:32 AM
Can someone explain to me the audio drop problem?
Ciao.

Dear Ans.fabbri, if you need an explanation to understand the sound drop isse, you're not affected by this problem. Don't be afraid.

100% guaranteed...otherwise you'll complain immediately to Philips 2 seconds of "no sound" every x minutes (several times per hour).

regards

ans.fabbri
04-14-2011, 08:43 AM
Dear Ans.fabbri, if you need an explanation to understand the sound drop isse, you're not affected by this problem. Don't be afraid.

100% guaranteed...otherwise you'll complain immediately to Philips 2 seconds of "no sound" every x minutes (several times per hour).

regards

Grazie mille!

petasis
04-14-2011, 09:54 AM
Can someone explain to me the audio drop problem?
I have a 40PFL9705/H12, I use an external decoder for video on demand connected via HDMI, and I never had audio problems.
I planned to buy a BD as soon and I am worried for this matter.
Ciao.

The audio drop issue happens if the TV receives an audio stream (typically Dolby Digital) from any source (DVB-T/DVB-C channel, HDMI input) and passes it through an external device, either through SPDIF or HDMI ARC.

So, it happens if you have an external audio device that plays the sound connected (an amplifier or a sound bar).
When sound drops occur thy occur only on the connected device, the TV speakers do not exhibit sound drops.

I have never observed a problem when watching anything and the sound comes from the TV speakers. The problem exists in how the TV routes sound in HDMI/ARC-SPDIF.

ans.fabbri
04-14-2011, 10:07 AM
The audio drop issue happens if the TV receives an audio stream (typically Dolby Digital) from any source (DVB-T/DVB-C channel, HDMI input) and passes it through an external device, either through SPDIF or HDMI ARC.

So, it happens if you have an external audio device that plays the sound connected (an amplifier or a sound bar).
When sound drops occur thy occur only on the connected device, the TV speakers do not exhibit sound drops.

I have never observed a problem when watching anything and the sound comes from the TV speakers. The problem exists in how the TV routes sound in HDMI/ARC-SPDIF.

OK, now is clear (i suppose :))! I connect my external device directly to the amplifier (via SPDIF) and when I use the DVB-T channel use the very good internal speakers.

This evening I will try to use the back signal from the TV SPDIF (I cannot try HDMI-ARC); all the TV have this problem?

Tanks!

Jeroen61
04-14-2011, 11:39 AM
The audio drop issue happens if the TV receives an audio stream (typically Dolby Digital) from any source (DVB-T/DVB-C channel, HDMI input) and passes it through an external device, either through SPDIF or HDMI ARC.

So, it happens if you have an external audio device that plays the sound connected (an amplifier or a sound bar).
When sound drops occur thy occur only on the connected device, the TV speakers do not exhibit sound drops.

I have never observed a problem when watching anything and the sound comes from the TV speakers. The problem exists in how the TV routes sound in HDMI/ARC-SPDIF.

Well I only have an decoder between the cable and the tv, but the tv speakers give sounddrops no mather the HDMI1, 2 or ARC connection.

petasis
04-14-2011, 12:39 PM
OK, now is clear (i suppose :))! I connect my external device directly to the amplifier (via SPDIF) and when I use the DVB-T channel use the very good internal speakers.

This evening I will try to use the back signal from the TV SPDIF (I cannot try HDMI-ARC); all the TV have this problem?

Tanks!

Yes, they all have the problem. If you connect your amplifier to the SPDIF at the back of the TV (as I have done also), you will:

a) Get synchronised sound from the TV (which means that the delay at the amplifier must be 0 ms)
b) You will get sound drops on some DD material (my player is connected at HDMI 1)
c) DTS will be lost, the TV does not support DTS passthrough at all

petasis
04-14-2011, 12:43 PM
Well I only have an decoder between the cable and the tv, but the tv speakers give sounddrops no mather the HDMI1, 2 or ARC connection.

Yes, I know that some users have observed sound drops from TV speakers also, but I have never observed them in my 9705. I think that these relate to 7000 series model.

In your case, the decoder is connected to the aerial/cable input of the TV, which means that the TV receives either analog or DVB-T RF signal. So, your sound drops relate to channel decoding, and you must make sure that the drops are not caused by the decoder.
What TV model do you have?

mdiehl
04-14-2011, 02:17 PM
ok and how can you explain my problem?

32pfl9705k/02 using only internal speakers!
abcom ipbox 9000 hd+ on hdmi1
philips bdp 3000 on hdmi2
(changing the hdmi ports makes no difference)

sounddrops everytime after channel changing on my external digital satellite receiver.
with 140.32 and lower soundrops with my bdp3000 while watching bluray (haven't test it yet on 140.34).

same external hardware via hdmi on my 32pfl7403d and there are no sounddrops!

markus

petasis
04-14-2011, 02:41 PM
What is the audio stream type the sat receiver & the bluray player sent, when you have drops?

So, you have sound drops on TV speakers when you are watching from external devices, connected with HDMI?

It has never happened to me...

Jeroen61
04-14-2011, 02:50 PM
Yes, I know that some users have observed sound drops from TV speakers also, but I have never observed them in my 9705. I think that these relate to 7000 series model.

In your case, the decoder is connected to the aerial/cable input of the TV, which means that the TV receives either analog or DVB-T RF signal. So, your sound drops relate to channel decoding, and you must make sure that the drops are not caused by the decoder.
What TV model do you have?

Hi,

My TV is a 32PFL9705/H12. My cable provider 'Ziggo"certified my decoder to work with this TV. And the Philips SW mentiones it in version Q5551_1.75.60.1
• Ziggo certification obtained.

(source: http://www.supportforum.philips.com/showthread.php?729-Software-overview-for-8000-and-9000-series-(2010-models))

hippie67
04-14-2011, 03:30 PM
The first impression: the app "dayly motion" stopped working. It says that requires features not available in my 9705 tv... Well, we had 5-6 services, now we have one less...

Hey Petatsis, when I look in the Apps overview, Greece has 15 Services (and now 14), where do you get the "5-6" number? DailyMotion service was probably not good enough, so Philips decided to stop until they get their stuff right. Seems to me a wise decision...


Dailymotion
eBay by Jaast
Funspot - English
iConcerts EN
MeteoGroup - International
MyAlbum - English
Philips TV Tutorials
Picasa EN
QuickGuide
RadioTime
Screen Dreams EN
Tunin.FM Radio
Twitter
Volkswagen
YouTube

Toengel
04-14-2011, 04:19 PM
(haven't test it yet on 140.34).

Hi,

please try it before complaining... ;-)

Toengel@Alex

zippyijk
04-14-2011, 05:06 PM
I have a 40PFL8605H/12. I'm on my second one, the first had sound drops even with the 140.32 software update. Was very annoying. I got it replaced with a second one and this TV also has the same issue :( I have the 140.34 software update but still not fixed.

Both TV's were 1035 (so 2010 week 35). I have 3 connections, all HDMI,
1. UPC HD cable box (a cisco box) directly connected by hdmi with sound though the TV speakers
2. Xbox360, HDMI, sound through the TV speakers
3. Mac Mini, DVI to HDMI, sound through an optical connection to seperate speakers.

The sound drops range from half a second to 3 seconds.
The issue is hard to recreate, can happen 2 minutes after turning the TV on or after 4 hours.
Can have 10-20 sound drops in 5 minutes then none for a while.
No particular channel causes it.
HDMI slot has been changed (from 1 to 2 and on to 3) but no change/fix.

UPC box has been connected to my Sony 32V2000 in the same configuration for 10 months previously and have had no issue so its the TV not the UPC box.
No issue seen while using the Xbox (but only played max 3-4 hours on both TVs together and only in short sessions).

One other issue not related to this update :o is that the inside of the glass front panel is "smeared" with something and I can see 2 circular marks from where the glass plate looks like it was lifted with plungers.

Luckily the shop I'm dealing with are superb on customer service so hopefully I'll get it sorted soon.

Adamo
04-14-2011, 06:54 PM
Hi,
I've some troubles with the 140.34 update and this is the first time that I have this kind of problem.

I put the usb sitck and the software update procedure starts.
The procedure usually require 3 steps (Load file, Verify file and Program file); now it stops before the third one.
1°) Loading sw is ok;
2°) Verifing software is ok;
but instead to program the new software the tv shows this message:
"Impossible to complete the software update.
Remove the connected USB stick and restart the TV. If after the restart it will be asked to update the TV software, select Cancel. It is possible to start the software update anytime selecting Home->Setup->Software Update." :confused:
(I've translated from the italian, here the original message: http://dropdo.com/10q/140.34_update_error )

In fact, after the reboot it asks to me to perform a software update (the screen is the same as the "local update"). As adviced I don't perform the sw update but I switch off and on the TV (this is the only option that I can do).

The TV works, but I can't perform the update. :(

Adamo

P.S.
My tv is an 32pfl9705H/12 (sw ver. 140.32) and I've recently updated the "led profiles" (by contacting a Philips workshop).

johngialips
04-14-2011, 08:00 PM
Hey Petatsis, when I look in the Apps overview, Greece has 15 Services (and now 14), where do you get the "5-6" number? DailyMotion service was probably not good enough, so Philips decided to stop until they get their stuff right. Seems to me a wise decision...


Dailymotion
eBay by Jaast
Funspot - English
iConcerts EN
MeteoGroup - International
MyAlbum - English
Philips TV Tutorials
Picasa EN
QuickGuide
RadioTime
Screen Dreams EN
Tunin.FM Radio
Twitter
Volkswagen
YouTube


sorry to ask but tell me a serious reason to use all these features with my tv and don't go one (two, three) meter away and use my pc .
That the tv have to do here in Greece is the EPG guide and it can't.

petasis
04-14-2011, 10:38 PM
Hey Petatsis, when I look in the Apps overview, Greece has 15 Services (and now 14), where do you get the "5-6" number? DailyMotion service was probably not good enough, so Philips decided to stop until they get their stuff right. Seems to me a wise decision...


Dailymotion
eBay by Jaast
Funspot - English
iConcerts EN
MeteoGroup - International
MyAlbum - English
Philips TV Tutorials
Picasa EN
QuickGuide
RadioTime
Screen Dreams EN
Tunin.FM Radio
Twitter
Volkswagen
YouTube


Yes, the services you mention are there, but:

1) Some of them, do not have content relative to the country. What is the use of the meteo service, since all data is for 5 countries?

2) Some of them, are malfunctioning. For example, you cannot search youtube with Greek characters, which means that it is impossible to access a large amount of interesting (to Greeks) videos.

3) Some of these apps, are not real apps. Is Philips TV tutorial & quick guides an app? Isn't Volkswagen app an advertisement?

The app that has country related content is only one: tunein.radio.
Then, I can add funspot, picasa, twitter, ebay, screendreams, and myalbum, as they don't depend on country.

These are 7 services (including the unknown in Greece myalbum.com).

The rest 4 remaining services (meteo, icconcerts, tunin.fm & youtube) work, but are of limited interest, because they don't have or you cannot access relative content.

petasis
04-14-2011, 10:42 PM
Hi,

My TV is a 32PFL9705/H12. My cable provider 'Ziggo"certified my decoder to work with this TV. And the Philips SW mentiones it in version Q5551_1.75.60.1
• Ziggo certification obtained.

(source: http://www.supportforum.philips.com/showthread.php?729-Software-overview-for-8000-and-9000-series-(2010-models))

I am sorry, but I don't know how the Ziggo decoder works. Can you explain what it does?
Does it re-encode some signal, decoding one, is it digital, is it analog?

Have you tried the decoder on another tv?

petasis
04-14-2011, 10:46 PM
My tv is an 32pfl9705H/12 (sw ver. 140.32) and I've recently updated the "led profiles" (by contacting a Philips workshop).

I think you should contact them again. Perhaps due to the changes in the led profiles, you have to force the update, and they will tell you how.

petasis
04-14-2011, 10:51 PM
sorry to ask but tell me a serious reason to use all these features with my tv and don't go one (two, three) meter away and use my pc .
That the tv have to do here in Greece is the EPG guide and it can't.

Thats true. EPG support is badly missing from this TV. In fact, its my number 1 complain.
There is no workarround for the missing EPG. For the sound drop, there is: I connected my HTPC to the amplifier directly, and I got DTS as a bonus. But for EPG I can do nothing...

Adamo
04-15-2011, 11:19 AM
I think you should contact them again. Perhaps due to the changes in the led profiles, you have to force the update, and they will tell you how.

Hi Petasis,
I think that I'll follow your suggestion.

rami69
04-15-2011, 08:43 PM
Thats true. EPG support is badly missing from this TV. In fact, its my number 1 complain.
There is no workarround for the missing EPG. For the sound drop, there is: I connected my HTPC to the amplifier directly, and I got DTS as a bonus. But for EPG I can do nothing...
i do not have amplifier, the TV in my cabinet on the wall. (clean wall and TV in the middle). so what i can do with sound drop?

Jeroen61
04-15-2011, 11:33 PM
I am sorry, but I don't know how the Ziggo decoder works. Can you explain what it does?
Does it re-encode some signal, decoding one, is it digital, is it analog?

Have you tried the decoder on another tv?

Hi,

The Ziggo decoder is the Cisco 8455, It's a digital HD decoder with hard disk. Ziggo is my cable provider. Ziggo sends the signal coded. So it must be decoded before the TV can do anything with the signal.

I'm no going to try it with another TV. The said it should work together, so I expect it to do so. (I'm getting more stuborn in my reaction because I start to get qitte a bit angry about this whole thing)

petasis
04-16-2011, 10:56 AM
Hi,

The Ziggo decoder is the Cisco 8455, It's a digital HD decoder with hard disk. Ziggo is my cable provider. Ziggo sends the signal coded. So it must be decoded before the TV can do anything with the signal.

I'm no going to try it with another TV. The said it should work together, so I expect it to do so. (I'm getting more stuborn in my reaction because I start to get qitte a bit angry about this whole thing)

I see from the info I have found, that the ziggo box can be connected with HDMI to the TV. Because you gave me the impression that somehow is connected only with the aerial connection.

Of course you are right, the products should work together flawlessly.

Escaam
04-17-2011, 04:32 AM
I got similar problem, but so far only with dvb-c turner, same kind of split screen problems after 000.140.032.000 update, ver.034 didn't change anything.

Phoned on local Philips customer care over two weeks ago, they promised to send out service call promptly. Well so far haven't heard anything either from Philips nor from service company.


Just had the split screen problem again on the 37pfl8605h/12 with the new firmware 000.140.034.000.

I filmed the problem. It occurs on every device that is connected through my Onkyo TX SR606. I also had the problem without the receiver. On the video, the problem occured when watching a movie on Philips BDP3100/12


http://www.youtube.com/watch?v=6NJY3Qhy_3Y

I already contacted Philips 3 weeks ago, but still no one contacted me back...

Edit: I have an external tv decoder, so everything is connected through hdmi. I cannot check the internal decoder... But on another thread, someone has the same problem with internal dvb-c decoder (Strange image problems (http://www.supportforum.philips.com/showthread.php?1078-strange-image-problems))

Good to hear that there is clear identifiable solution to that problem, just hope local Philips/service company here have heard and acknowledge it.

Manuel, how your service experience shaped out, how long device was on service?

Call again for service, this is a lcd panel issue (hardware and software, only on 37", depending on serial number), they will fix the problem, mine it is ok now, after service.

Edit: my model is 37pfl8605h/12 sn: VN1E1025... ...

peu306cabrio
04-17-2011, 08:40 AM
"Impossible to complete the software update"


"I think you should contact them again. Perhaps due to ......


Hi Petasis, I think that I'll follow your suggestion.

Hi Adamo,

And, did you/they manage to solve your upgrading problem?
I have the same issue, upgrading stops at 80% or so.
Please inform us on the progress here. THANKS!

mdiehl
04-17-2011, 02:30 PM
today i watched 'kabel eins HD' from the german HD+ package and the sounddrops appears.
on my receiver i only see the dolby digital logo, i don't know more about the audio streamtype.
and yes the receiver is connected via hdmi and i'm using only the internal speakers.


What is the audio stream type the sat receiver & the bluray player sent, when you have drops?

So, you have sound drops on TV speakers when you are watching from external devices, connected with HDMI?

It has never happened to me...

petasis
04-17-2011, 07:56 PM
In TV speakers?
Did you noticed also pixelation on screen, or small pauses in image? Or only the sound drops?

koubiak
04-17-2011, 09:01 PM
Hi all,
I didnt have any problem with my tv set BUT after the update there is a little problem with the sync between the picture and the sound.The sound is a liitle off timing.Can anyone confirm this?
Maybe trying to fix the sound drop caused this?

Thank you.

mdiehl
04-18-2011, 11:52 AM
yes in tv speakers.
i have noticed no pixelation or pauses while the sounddrops appears.


In TV speakers?
Did you noticed also pixelation on screen, or small pauses in image? Or only the sound drops?

johny_sk
04-18-2011, 06:02 PM
I bought the TV first grade (Philips 8605) and now I have to constantly savage sound dropouts.
What do you Philips? That's audacity of the manufacturer, when it can not resolve.
Sorry for my EN

aslanpak
04-19-2011, 09:37 PM
No video signal from any source after upgrade under certain conditions on 58PFL9955H/12:

Specifically if a video stream is interrupted by pressing the back(exit) button rather than stop during media play from "Browse PC"' the TV doesn`t get a video signal from any of the devices connected to the HDMI ports as well as the DVB-C source connected to the RF antenna input (internal CAM) . The Browse PC menu still functions but none of the media is available ( "STOP"ping doesn`t help after this event). Internet functionality is retained.

Tried with Mezzmo, WMP 12, Tversity, Synology Media Server.

Never had this problem with 140.32 (same video files)

The only solution is a complete shut down from the power button at the back, after which everything is OK till next time.

I don`t have the sound problem that a lot of people are complaining about (except the tv still continiuing audio output to the amplifier after soft shut down for about 10 seconds) but having to get off my seat each time I want to look at onother video is a right pain in the ...! I wish I had bought a cheaper set and with the difference hired someone to change the DVDs for me !

koubiak
04-20-2011, 07:37 AM
Has anyone the 140.32 version?
Can we downgrade?
I am facing sound drops and sync problems with new firmware.
Thanks in advance.

el911wood
04-20-2011, 10:29 AM
hey philips,
still sound drops with firmware .34 at a 9705k.
bluray player is a sony bdp-s470, pirhana 3d was the film.three times happend.

i have also seen a strange screen problem. until a 3d football game from sky 3d.
the screen shows a short offset in the middle of the picture, just for a second, maybe a problem of the glasses ?
it looks like a one or two line displacement between the left and the right part of the screen at the whole image.
still under surveillance :confused:
regards

gad
04-20-2011, 06:53 PM
I had the most hilarious problem today with the latest firmware (0.140.34).

The TV started to change channels on it's own!

I insisted that I wanted to watch CNN, but the TV kept on changing the channel randomly every ~30 secs.

I made sure that no remote controls were accidentally sending signals and stored all remotes away.

The TV kept on teasing me by changing channels.

So to get the TV to behave, and let me watch what I wanted, I had to restart it.

It was funny!

mbkeen
04-21-2011, 02:29 PM
32PFL9705 - I have had the sound drop issue from as soon as I got this TV, I have given up going through the support desk as after calls and e-mails I basically got a classic "turn if off and on again" equivalent response. Based on all the responses here I'll think I'll stick with .140.27!

I have become accustomed to the sound drop issue. The flashing light / strobe effect when viewing in seemingly random occasions - but visible when darker images on screen - and the dirty screen effect are too much though. I would not recommend this TV to anyone for these reasons.

For other users who may have similar sound drop issue: I use a PACE Sky+ HD box via HDMI for all my viewing, no other devices, sound through the TV. Have tried HDMI 1 and 2, still have the problem. Its my only HDMI device so unable to test other devices. I experience no sound drops when connecting the Sky+ box to other TVs - and its not signal interruption I can tell the difference! It gets annoying pausing, rewinding and playing the same few seconds again so can hear the dialogue!

Nemo
04-24-2011, 08:58 PM
Philips, PLEASE, listen to this.

We are many who have this sounddrop problem, I am one. I have .32 right now, and will update to the newest tonight. If the problem is still there, like with so many other people, I will edit this message.

Seriously though, please add as an option to downgrade the TV to a version where none of this sounddrop ever happened. If the next firmware is .36, just name it .35 so the TV will accept. I for one will gladly miss ALL features other than being able to shift between devices, if only this sound problem would be gone - so give us ignorant bastards that choice, and write with big red letters that it is a downgrade, for people experiencing this.


Thank you.

Toengel
04-25-2011, 08:53 AM
Hi,

you can easily downgrade to an old 140.xx firmware if you have the old firmware file for your TV...

Toengel@Alex

el911wood
04-25-2011, 01:26 PM
complete TV crash until i watch the german nettv app "taggeschau".
happens often, the tv turns off and makes a complete restart.
regards

Nemo
04-25-2011, 10:30 PM
Hi,

you can easily downgrade to an old 140.xx firmware if you have the old firmware file for your TV...

Toengel@Alex
I have a 5000 series, I misposted :S

Easily? How? By just installing it normally? In that case, which software doesn't have this problem, do you know that?

Toengel
04-26-2011, 07:35 AM
Hi,

see http://www.supportforum.philips.com/showthread.php?966-Is-there-a-Guaranteed-way-to-downgrade-140.XX-software&p=3176&viewfull=1#post3176

Since I never had drop outs with my TV I cannot say anything regarding a "working" version...

Toengel@Alex

Adamo
04-26-2011, 03:47 PM
Hi Adamo,

And, did you/they manage to solve your upgrading problem?
I have the same issue, upgrading stops at 80% or so.
Please inform us on the progress here. THANKS!

Hi peu306cabrio,

I solved my update problem following this Philips support guide:

SYMPTOM:
- Software upgrading failing (“The software update could not be completed” or 3rd programming bar stops at 80%), or
- Channels are not stored anymore, or
- Menu items are disappearing from the HOME menu.

ROOT CAUSE:
Too many big (logging) files in the Flash memory.

CURE:
1. Activate CSM menu (Customer Service Menu) by pressing "123654" on the remote control.
2. Press following sequence with the remote control:
- 1 x the "red" button.
- followed by "25327" (= CLEAR).
3. Restart your TV (off/on) and start the software upgrade again.


Regards,
Adamo

johny_sk
04-26-2011, 04:39 PM
Software downgrade

- Unzip file and copy "autorun.upg" in the root of an USB stick, and plug it into TV
- Press Menu/Setup/Software setting/Local updates/autorun_root/OK (start downgrade)

Regards

Toengel
04-26-2011, 05:50 PM
Hi peu306cabrio,

I solved my update problem following this Philips support guide:

SYMPTOM:
- Software upgrading failing (“The software update could not be completed” or 3rd programming bar stops at 80%), or
- Channels are not stored anymore, or
- Menu items are disappearing from the HOME menu.

ROOT CAUSE:
Too many big (logging) files in the Flash memory.

CURE:
1. Activate CSM menu (Customer Service Menu) by pressing "123654" on the remote control.
2. Press following sequence with the remote control:
- 1 x the "red" button.
- followed by "25327" (= CLEAR).
3. Restart your TV (off/on) and start the software upgrade again.


Regards,
Adamo

Hi,

does a message appear on your TV? Or something that confirms the success of this procedure?

Toengel@Alex

Adamo
04-26-2011, 11:27 PM
Hi Toengel@Alex,
no, nothing confirms the success of it (I have repeated it three times).
But after the power off/on I was able to complete the update.

Adamo

Toengel
04-27-2011, 07:36 AM
Hi,

do you mean with power off/on a hard off via the main switch or is standby sufficient?

Toengel@Alex

mdiehl
04-27-2011, 12:03 PM
hi,

on my tv i have noticed that there will be shown the number '7' in the left upper corner and the csm closed automatically.

markus

Adamo
04-27-2011, 01:02 PM
Hi,

do you mean with power off/on a hard off via the main switch or is standby sufficient?

Toengel@Alex

Hi,
I used the main switch (power off, wait 10 seconds, power on).

Adamo

Toengel
04-27-2011, 04:03 PM
hi,

on my tv i have noticed that there will be shown the number '7' in the left upper corner and the csm closed automatically.

markus

Hi,

that is normal, because the first 4 numbers you also see (cause you can store over 1000 channels) and the 7 ist the last character of CLEAR...

Toengel@Alex

Freddy
04-28-2011, 03:24 PM
Hi Toengel, :)

sorry to put this here... :rolleyes: I tried to send you a PM, but you exceeded your "stored private messages quota". You seem to be getting a lot of mail!... :p

Freddy

Toengel
04-28-2011, 03:29 PM
Hi Toengel, :)

sorry to put this here... :rolleyes: I tried to send you a PM, but you exceeded your "stored private messages quota". You seem to be getting a lot of mail!... :p

Freddy

Hi,

try again...

Toengel@alex

Nettle
04-29-2011, 11:13 PM
I've tested the soundbar HTS7140 several hours today: no sound drops at all!

The reason of the sound drops was the old soundbar HTS5120.

Seems to be that my problem is solved at the end.

Kind regards

Chrissie18
04-30-2011, 08:23 AM
I've tested the soundbar HTS7140 several hours today: no sound drops at all!

The reason of the sound drops was the old soundbar HTS5120.

Seems to be that my problem is solved at the end.

Kind regards

Congrats!
I'm trying to install the 34 version now.
Yesterday the TV said one channel (HD) wasn't installed, so I first tried to update the channels without any luck.
Then I made the big mistake to reinstall the channels: now I do have the missing HD channel, but I lost at least 4 other (popular) HD channels... :(
Don't think this has to do with the TV, but when reinstalling, I can just as well put the 34 software on...

Enjoy your TV! :)

Frisbee3
05-01-2011, 03:58 PM
Has anyone the 140.32 version?
....

I used this site: http://philips.samipupu.com/
regards

falconian
05-03-2011, 10:35 AM
Hi all

I still have the previous sw installed on my 46pfl9705 with no more sounddrops.
Should I risk installing this new version or not + are there benefits to this version in picturequality... ?
I am satisfied with the current overall quality so not very keen on updating to new sw. What are your thoughts?

Nettle
05-03-2011, 01:43 PM
dear Falconian,

keep the old one.

regards

Jeroen61
05-07-2011, 01:48 PM
Yesterday I decided that I had enough with the sounddrop-problem. So I went to the store where I bought my TV (Philips 32PFL9705/H12) and told them about the sounddrops. They said it was NOT the TV causing it but my PVR/decoder (Cisco 8455). To prove it they borrowed me a CI+ card to test it. I tested the CI+ card and had NO sounddrops.

Now, my dutch cable provider (Ziggo) certified both my TV and PVR/decoder to work with the Ziggo network. What does it mean that Ziggo certified my TV and PVR/decoder? I expected that it to mean that the hardware works together on there network. Wrong! I found on www.ziggo.nl/#producten/televisie/installatiepakketten/digitale-televisie-module-ci/televisies/ a disclaimer for Ziggo CI+ certicication. They say TV's are certified to work with a CI+ module.

This all raises questions:
1) What is the use of certifying the PVR/decoder?
2) Why is Philips workng on the sounddrop-problem in its software when after all it's the Cisco-hardware causing the problem?
3) Do we have to focus on Cisco and other decoder-makers for the problem?
4) What's the Ziggo part in this play? Maybe some coördination?

What ever it is. I still want to use my PVR/decoder to record programs. Maybe these question can move focus to another party in the sounddrop circus.

johny_sk
05-07-2011, 04:51 PM
Error is not Cisco, but in TV Philips (FW). I send the HDMI signal from four different sources and each HDMI input failure is sound.

Jeroen61
05-07-2011, 06:39 PM
Error is not Cisco, but in TV Philips (FW). I send the HDMI signal from four different sources and each HDMI input failure is sound.

Till now I understood from all discussion that it was a HDMI-problem on the side of the Philips TV. However with my Philips blu ray BDP 7500y Philips there is no sound problem connected with HDMI. Therefor I am open to other reasons for the sounddrops.

johny_sk
05-07-2011, 08:04 PM
My involvement
HDMI 1 - AZBox Premium HD + (sounddrops)
HDMI 2 - STB Motorola VIP 1003 (sounddrops)
HDMI 3 - STB Juice (sounddrops)
HDMI 4 - test the involvement of the three devices above (sounddrops)
sometimes it's up to 7 times per minute

classic TV reception via antenna (not sounddrops)

Jeroen61
05-07-2011, 10:26 PM
My involvement
HDMI 1 - AZBox Premium HD + (sounddrops)
HDMI 2 - STB Motorola VIP 1003 (sounddrops)
HDMI 3 - STB Juice (sounddrops)
HDMI 4 - test the involvement of the three devices above (sounddrops)
sometimes it's up to 7 times per minute

classic TV reception via antenna (not sounddrops)

So the problem is the signal through HDMI. Are there other TV-labels like ie Sony and Samsung who also have this problem?

johny_sk
05-08-2011, 02:01 PM
So the problem is the signal through HDMI. Are there other TV-labels like ie Sony and Samsung who also have this problem?
For these brands are not.

Nemo
05-08-2011, 10:34 PM
I don't know how the legal stuff is in other countries, but here in DK it's very strict, and if a product is unsatisfying in any way (like this) you get your money back. Philips called thursday and asked if I wanted to try to get it repaired, friday they called and we scheduled to do this at my apartment tuesday. Now I'm waiting for them to come and put in a new motherboard. If this works, I guess it's not the FW.

I'll report back to you.

uzur
05-08-2011, 11:26 PM
TV is rebooting.
When i watch movies from computer via Ethernet or then watch TV from set-top-box plugged to HDMI 1 :(

Leonos
05-09-2011, 10:47 AM
I asked it before on another forum but wanted to ask it here also.
I'm planning to put a small RC filter before the IR-Leds that transmits to the 3D-Glasses.

This will (theoretical) result in a small delay before the IR will lit with result that the shutter glasses will open a bit later and would remove all crosstalk. It's a 'quick and dirty' solution, but if it works we are all happy.

Only thing is that I do not know if the IR-Leds are emitting all the time.

johny_sk
05-09-2011, 10:52 AM
I don't know how the legal stuff is in other countries, but here in DK it's very strict, and if a product is unsatisfying in any way (like this) you get your money back. Philips called thursday and asked if I wanted to try to get it repaired, friday they called and we scheduled to do this at my apartment tuesday. Now I'm waiting for them to come and put in a new motherboard. If this works, I guess it's not the FW.

I'll report back to you.

THX - let know how to fix it

markus
05-09-2011, 10:54 AM
So the problem is the signal through HDMI.

I'm experiencing intermittend sound loss with Dolby Digital streams via S/PDIF too (the P in S/PDIF stands for Philips...). PCM streams are fine. The problem is either the broadcast stream itself or the Philips TV.

Nettle
05-09-2011, 11:01 AM
Dear Markus,

I had the same issue (HDMI and SPDIF) combining the 37PFL8605M/08 and the Philips HTS5120 soundbar.
The sound drop problem was caused by the soundbar.
Philips has proposed me to substitute the HTS5120 with the HTS7140 and now....
no sound drops any longer.

regards

johny_sk
05-09-2011, 11:11 AM
Dear Markus,

I had the same issue (HDMI and SPDIF) combining the 37PFL8605M/08 and the Philips HTS5120 soundbar.
The sound drop problem was caused by the soundbar.
Philips has proposed me to substitute the HTS5120 with the HTS7140 and now....
no sound drops any longer.

regards

This is not the solution.

markus
05-09-2011, 11:12 AM
Hi Nettle,

did they also explain what caused the sound problems? Maybe the HTS7140 has just a more forgiving error correction?

On your TV, did you set Setup > Channel Settings > Languages > Preferred Audio Format to "Advanced"? This enables AC-3 streams (when available in broadcast).

Did you also check both inputs of the soundbar, S/PDIF and HDMI?

Markus


Dear Markus,

I had the same issue (HDMI and SPDIF) combining the 37PFL8605M/08 and the Philips HTS5120 soundbar.
The sound drop problem was caused by the soundbar.
Philips has proposed me to substitute the HTS5120 with the HTS7140 and now....
no sound drops any longer.

regards

Nettle
05-09-2011, 11:16 AM
Hi Nettle,

did they also explain what caused the sound problems? Maybe the HTS7140 has just a more forgiving error correction? Did you set Setup > Channel Settings > Languages > Preferred Audio Format to "Advanced"? This enables AC-3 streams (when available in broadcast).

Markus

Philips has told me that they have tested the HTS7140 and it was not giving the problem.

I don't have infos regarding the origin of the HT5120 failure.
What I suspect is that the HTS5120 was HDMI 1.3 and the HTS7140 is a 1.4.

I'll verify the suggested settings.

regards

Leonos
05-09-2011, 06:11 PM
Oke, forget about the RCfilter in the IR Transmitter, this cannot work (it's protocols that are sent).
The mistake Philips made is that they used the XPAND-103 series, which have a very nasty problem.
They only have 2 protocols (states): 1. Left open, Right closed and 2. Right open, left closed
It's impossible for these glasses to have both lenses closed at the same time. There will always be one lens open.
The only thing philips can do to avoid crosstalk, is to shorten the frame sent to one lens and blacken it out.

But I'm not giving up right now, I openend the glasses and the closing/opening is simply controlled by 2 wires.
The control-state of these wiring is: 1. Open=power on the wires. 2. Closed no power.
So maybe the RC filter could work if I put it IN the glasses. Should be easy to make :)

gad
05-09-2011, 06:31 PM
I asked it before on another forum but wanted to ask it here also.
I'm planning to put a small RC filter before the IR-Leds that transmits to the 3D-Glasses.

This will (theoretical) result in a small delay before the IR will lit with result that the shutter glasses will open a bit later and would remove all crosstalk. It's a 'quick and dirty' solution, but if it works we are all happy.

Only thing is that I do not know if the IR-Leds are emitting all the time.


Great idea!

Let me know how it goes!


EDIT: Oh, just saw the above post!

If your new idea works I'd go for it too!
By the way did your hear about the new glasses from XPAND?
They are supposed to be configurable (shutter delays, duration etc) and they are due out in a couple of months.

Leonos
05-10-2011, 09:01 AM
Yeah I know, but a couple of months is very long for impatient people :)

It's a very simple procedure, one resistor and one capacitor, which leads to the pulse wave to build up less steep, so the full-open state will be accomplished later.
Tests will have to see which values I have to use for the capacitor and resistor.
Maybe just adding one capacitor maybe sufficient, wheras a resistor is probably already before the LCD wire.

gad
05-11-2011, 09:05 AM
Yeah I know, but a couple of months is very long for impatient people :)


You are right :-)

According to this http://www.xpand.me/products/youniversal-3d-glasses/ the glasses will be launched Q3 2011.

I have recently watched 3D with Sony, LG, Samsung and Panasonic TVs and we (Philips TV owners) have to suffer the worst crosstalk.

So I am eager to have this corrected somehow so that I can watch something .. anything .. in decent 3D at home.


It's a very simple procedure, one resistor and one capacitor ...

Have you managed to fit the 2 extra components inside the casing?

Your idea got me doing some reading on this too so I bumped onto this .. maybe you already saw it too:
http://www.mtbs3d.com/phpBB/viewtopic.php?f=26&t=10169

Leonos
05-11-2011, 10:52 AM
Thank you for this link, it will help me a lot !
I now see that I should add some time at the end of the pulse, not shorten the pulse.


I will go figure out how to do this.
A simple capacitor maybe :)

There is enough room inside the glasses for some minor modifications.

mgpro
05-11-2011, 03:19 PM
I have still the intermittent sound loss over HDMI problem. It is a little bit better with version 34 than before, but still persists. The only thing i can do is turn off / on the tv.

mgpro
05-11-2011, 06:45 PM
What is the audio stream type the sat receiver & the bluray player sent, when you have drops?

So, you have sound drops on TV speakers when you are watching from external devices, connected with HDMI?

It has never happened to me...

I have exactly the same problem.

johny_sk
05-11-2011, 07:18 PM
I have still the intermittent sound loss over HDMI problem. It is a little bit better with version 34 than before, but still persists. The only thing i can do is turn off / on the tv.

Already anger me three hours and then it goes for up to 5-6 times a minute dropouts in sound. Do something about Philips? As consumers we do?

mgpro
05-12-2011, 09:03 AM
@Mdiehl, could you check this setting. I've read that this maybe solves the audio problem on the TV speakers.
Mainmenu - Configuration - Channel settings - languages Audioformat -> standard

I tried this, but the sound drop problems with internal TV speakers remain (i use 34 version firmware).

mgpro
05-12-2011, 09:08 AM
Yes, I know that some users have observed sound drops from TV speakers also, but I have never observed them in my 9705. I think that these relate to 7000 series model.

I have this problem on a 8000 series model with version 34 firmware.

Nemo
05-12-2011, 01:14 PM
THX - let know how to fix it
Well, a man came and exchanged the motherboard of my 32PFL5405H/12, and now after 48 hours the problem still has not occured. It looks like it's working, although I am still VERY skeptical, since Philips has said that it is FW. In total I think my tv has run 8 hours with PS3 and 4 hours with PC, both HDMI and sounddrop free.

However! I had a previous problem, which I just assumed was another face of the sounddrop issue, where (if on PC) if the sound had been off for some time and then started again, the sound wouldn't start right away - I still had this problem yesterday, but not right now though. Weird.

If the sounddrop comes again, even just once, I'll come running back here. But it might be a new motherboard Philips owe you.

gad
05-14-2011, 02:31 PM
I have recently installed firmware version 34 and now I have a problem I didn't have before.

Every couple of days the TV forgets it's setup settings for ambilight and picture. It sets ambilight to off (instead of on), it sets picture settings to personal (instead of cinema), the local dimming is reverting to off, the mpeg noise reduction is set to medium (which blurs the picture, instead of my choice of off) .. etc.

Basically it forgets all the settings I set and it goes back to a different set of settings (I guess factory settings).

I have to enter setup every couple of days and reconfigure my preferred picture settings all-over again!

Does anyone else have this odd problem?

Is there a solution?

Toengel
05-14-2011, 02:58 PM
Hi,

try firmware 140.36 which was release yesterday...

Toengel@Alex

Freddy
05-14-2011, 03:19 PM
I have to enter setup every couple of days and reconfigure my preferred picture settings all-over again!

Does anyone else have this odd problem?

Is there a solution?It has been a long time since I've last had that problem, but... I have and, in my case, it didn't really forget the settings, it just didn't load them properly. This could be "solved" by putting it in stand-by and turning it on again (i.e. a soft reset).

gad
05-15-2011, 08:49 AM
Thanks guys! I'll give your solutions a go and let you know how it goes.

Nemo
05-17-2011, 01:21 PM
Well, since my motherboard got replaced, I have not had the sounddrop issue even once. I'm guessing this is not an FW bug. So all you still having the problem, call Philips and get a repair scheduled.

Also, the background lighting decreases when it is a dark picture and increases when it is light. Pretty irritating. How do I remove this? Is there a mode that doesn't do that.

Lake292
05-17-2011, 04:46 PM
hit green button on remote and check if you have light sensor on