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Dreal
11-17-2013, 06:14 PM
Hi there please help! Just bought Bluetooth SHB7000 headset works on iphone, when pairing with laptop it pairs but complains about drivers. cannot find drivers for this device very frustrating. using Samsung gaming laptop RF511.

Philips - Sarka
11-18-2013, 08:57 AM
Dear Dreal,

Thank you for your post here on the Support Forum. Did you connect the headset to the laptop through the audio cable?


Thanks.

Kind regards,

Sarka
Philips Moderation Team

Philips - Sarka
11-18-2013, 09:51 AM
Dear Dreal,

I just checked with our team and would recommend you to try following steps to update your Bluetooth driver:

2243224422452246


Please, let me know if this helped to solve the issue.

Best regards,

Sarka
Philips Moderations Team

Philips - Sarka
12-02-2013, 12:33 PM
Dear Dreal,

Have you managed to solve the issue?

Please, let us know.

Thank you.

Sarka

D Poudere
01-30-2014, 12:04 PM
Hi. I have the same problem, but following the steps, win7 says it is already updated, but the controllers doesn´t work. I 've windows Update set to automatically installation and I've tried several times install the controllers, but it istill doesn´t work.
There is some way to download the controllers/drivers of the SHB7000 Bluetooth headphones?

David

Philips - Sarka
01-30-2014, 12:27 PM
Dear David,

Can you please try to connect another Bluetooth device to your PC to check if it works?

Thank you.

Kind regards,
Philips Moderation Team

dblette
05-13-2014, 12:31 PM
Hi there,

I have the same problem and I successfully tried pairing with my phone. Bluetooth apparently works on my laptop - still driver problems with SHB7000.
Can you help me?
Cheers,
Sven

Philips - Sarka
05-14-2014, 08:55 AM
Dear Sven,

There're some known issues with Bluetooth and Win7.

I would suggest you to have a look at the following link: http://www.supportforum.philips.com/en/showthread.php?14340-SHB7000-Windows-7-Bluetooth-Driver-Problem . Arne A came up with the solution how to make it work.

Kind regards,
Sarka

Philips - Rafal
09-08-2014, 09:20 AM
Dear Users,

The issue with Bluetooth is explained in the thread above. Please continue discussion in that thread.

Kind regards,
Philips Moderation Team