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wallofbeans
06-05-2011, 02:27 PM
Can anyone advise me on how to fix a picture drop out issue on the BDP3000 blu ray player. The connection cuts out every 20 minutes or so, the tv cant find a signal for a second or two but the blu-ray/dvd continues playing and then the connection re-establishes itself.

I've tested various HMDI leads and the same thing happens with each, even though they work perfectly with other devices. I also know the Samsung TV isnt at fault as we have had that taken away for repair.

I've been told that it is a power issue coming from the BDP3000 and that is what is making the connection drop out like it does.

There is a lot of talk about this problem on internet forums so I'm not alone in having this. Has there been a firmware update to solve the problem or do Philips need to take the player for repair? It is still in warranty and I just need advice on how to proceed as the player is most definitely at fault.

Thanks.

Toengel
06-05-2011, 02:58 PM
Hi,

did you installed the latest firmware from the support website? You could also try to deactivate the screensaver (if one is implemented into your BDP).

Toengel@Alex

wallofbeans
06-05-2011, 03:50 PM
i havent installed the latest firmware - where do i get that? ive only seen mention of firmware for newer models (3100, 3200).. and i dont have a screensaver... I've heard the firmware update makes no difference but am happy to give it a try...

if it doesnt work, what do i do then?

Toengel
06-05-2011, 04:00 PM
Hi,

see: http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=BDP3000/12&slg=en&scy=EN

Toengel@Alex

wallofbeans
06-05-2011, 05:23 PM
Hi,

see: http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=BDP3000/12&slg=en&scy=EN

Toengel@Alex

thanks! i'll give that a try!