MHEG-5 on 32HFL3232D/10 ?

[samg]

Hi,

I'm feeding different tv sets with the freesat BBC tv signals, conveniently transmodulated in DVB-T.
In this model 32HFL3232D/10 the red button (MHEG digital text) is not showing up.
22HFL3381D/10 receiving the same channel has no problem at all and I can see the "Press RED" icon at top right corner
when I disable subtitles.

Current SW TPM51HE 2.01. No error codes reported in CSM. Country UK in set-up.

Does 32HFL3232D/10 firmware implement MHEG-5 at all?

[Toengel]

Hi,

you could take a look at the manual or product spread sheet of the TV... it should be written there if it is supported. Or you just call the Philips hotline... and ask.

Toengel@Alex

[samg]

I already did that.

Through on-line help chat they replied "it should be" compatible.

Documentation (Philips Hotel Range Brochure 2010/11 page 22) put a "yes" under "digital services like EPG, subtitling and MHEG" for model 32HFL3232D.

That's why I'm getting confused.

Any more ideas how to turn this feature on?

[Toengel]

Hi,

maybe you should try to reset your TV (factory reset). Maybe it works afterwards...

Toengel@Alex

[samg]

It didn't work out.

Thanks anyway

[Toengel]

Hi,

maybe Philips can give us a statement, if it really should work... maybe it needs a firmware update which can only be installed by Philips support personal (i couldn't find any update on the support websites).

Toengel@Alex

[samg]

Hi, I agree with you, a comment by Philips would be really appreciated.

I suggested an hotel owner to buy a number of these sets, MHEG was a requirement for their use.