View Full Version : NetTV chrashes TV

07-26-2011, 05:56 AM
Hi Philips,
sometimes it happens that my tv is crashing, during i'm watching a NetTV Channel.
Application: German Tagesschau

TV takes a complete restart with a black screen, ambilight goes off and so on.
But u know the tv set needs about 5 Minutes to boot the inside linux !

Software Error Log Entry from the Service Menu:
01 R exc 0b 002e2 0000 date 0000 eeee ee 00cf4e
02 R exc 0a 00156 0000 date 0000 eeee ee 2d65fb
03 R exc 0a 00265 0000 date 0000 eeee ee 2d65fb
08 R exc 0b 0022a 0000 date 0000 eeee ee 00af93
09 R exc 0b 003ff 0000 date 0000 eeee ee 00945

Used is Firmware .39 but also occured in the firmwares before this one. device is a 46pfl9705k.
any helpful suggestions ?

07-26-2011, 06:51 PM
i have crashes too, and the tv goes all blue,or pink with the ambilight with the same colors

07-28-2011, 07:33 AM

occured again:
01 R exc 0b 01701 0000 date 0000 eeee ee 00837

restart counter is 02a, i hit the highscore !

07-28-2011, 08:30 AM
When NetTV chrashes on my side, I see a message that there is a channels update which will get applied after setting the TV to standby the next time. Then I leave the TV a little in standby and it works again afterwards.

Do you also see the messages with the channels update?

How do you see the software error log? Is there a menu? Is it just printed out?

07-28-2011, 09:06 AM
the software error log is availible in the service menu but the service menu should by used with caution and should'nt be used by the customers, it is only for service stuff.

My tv crashes during i'm watching a german news channel application. the tv goes complete off and on. in most cases this happens in the near end of the stream (buffer problem ?).
a channel update message don't apear to this time. i'm only using the unloved internal sat receiver.

07-29-2011, 06:19 PM
and again:
01 R exc 0b 0596 0000 date 0000 eeee ee 00837

08-01-2011, 07:42 AM
and again:
01 R exc 0b 0596 0000 date 0000 eeee ee 00837


Some questions:
- Can you please indicate if this always happens after a certain period of time? E.g. after 20 min's of playing, or ....?
- Only at German Tageschau? (which App is that?).
- Is it reproducible? If so, how?

Same questions as above for you, and:
- Which TV model?
- Which SW version?

Thanks in advance for your cooperation.


08-01-2011, 08:09 AM
hey JuAn,
thx for ur attention.

i can't sure say it is happens exactly after 20 min, but it is often occur in the near end of this streaming application, just before the weather screen apears, in most of time in the switching between two screens.
I think approximately after 15 minutes. App is : ARD Tagesschau NEWS.

I can't reproduce the error, but i use this app very often so i'll monitor and report u the error if it happen again.
if u need further informations give me a short info.
regards el

Philips - Thomas
10-11-2011, 01:42 PM
Hi Guys,

to inform you, we had Content f.e. with ZDF and ARD and we found out that they have used wrong Video Settings in NetTV.
Thats why the TV crashes. We informed them about the capabilities and this should be fixed soon.
If you have any more Issue on this one, please mention the App where this is happening.