PDA

View Full Version : Starting never stops



zappi_s
09-09-2011, 01:03 PM
Hi,
I bought the HTS5590 some month ago and I was very happy with it.
But this week I watch a movie from my network resource and suddenly the picture froze. That happend before, but usually after some seconds it kept on playing. This time it froze for minutes. I couldn't go back to Home or stop the movie. Only volume control worked. I switched it off and haven't used it for two days.
Today I switch it on again but the only thing that could be seen is the STARTING letters on the LED Screen. There is no TV output and even after 10 minutes it still is trying to start.
Unpluging for some minutes didn't help and there is no Troubleshooting written for this error.
Can anybody help me with this?
Thanks
Stephan

Kiro
09-09-2011, 02:12 PM
Hi Zappi_s,

I'm really afraid your HTS needs service intervention... :(


Andrea

ettikudiappan
07-21-2012, 10:35 AM
I bought the same set. I watched some movies and listened to radio for maximum of 8 hours. One fine day I switched on the set and it showed starting .... starting ...... and starting.

Maybe need to take it to repair less than a month since I bought it. I am a very very unhappy customer of Philips now.

kwinnie
07-23-2012, 03:47 AM
you also unplugging and plugging the power cord doesnt help?

ettikudiappan
07-23-2012, 05:00 PM
you also unplugging and plugging the power cord doesnt help?

My son is in primary one. When my PC or anything related to electronics fails, the first thing he suggests is to cycle power. Yes, I did power off and power ON. One time I powered off and waited a whole night before I powered on again. Same problem. Philips is coming down to have a look as the set is still under warranty and hardly a week old. Will sure update the result, but I can pretty much guess the firmware screwed up or something related to software than hardware.

kwinnie
07-24-2012, 08:19 AM
My son is in primary one. When my PC or anything related to electronics fails, the first thing he suggests is to cycle power. Yes, I did power off and power ON. One time I powered off and waited a whole night before I powered on again. Same problem. Philips is coming down to have a look as the set is still under warranty and hardly a week old. Will sure update the result, but I can pretty much guess the firmware screwed up or something related to software than hardware.

yep, if reconneting the power cord doesnt help. then you have to go to service as cannot even go to the main menu... gd luck!

Philips - QK
07-24-2012, 09:26 AM
Dear ettikudiappan,

Please take your device to service center for a board replacement. It is of a high chance that there is a BD board failure.

Sorry for the inconvienience caused.

Kind regards,
Philips moderation team

ettikudiappan
07-29-2012, 11:37 AM
Thanks for the help Philips QK, but unfortunately Philips Singapore customer centre doesnt share your concern. They promised to send someone to fix the HTS on 28/Jul (Saturday). I work on Saturdays and took half day off from work to wait for the service engineers who were supposed to come between 2pm to 4 pm. They never turned up and no phones to at least inform me about this.
I sure can call the service centre to find out, but they close at 12:00 pm on Saturdays. Bingo for service.
That same Saturday morning, I went to the service sales centre in Tao Payoh, Singapore to buy the wireless remote speakers (RWSS5510) for my set. There was no one at the counter to help me and when one finally turned up, he informed me that it was out of stock because it is a hot item. Now, please help me in understanding this. This RWSS5510 is ONLY available in Philips sales centre in Lorong 1 Toa Payoh in the whole of Singapore. They open only until 6pm on weekdays and until 12 or 1 pm on Saturdays. For most people who work, Saturday is the only option to get this item. If it is hot item, shouldnt it be well stocked, since it is the only place where I can get it??????

Philips-QK, I really hope you are a direct employee of Philips and can help me in some way communicate my frustrations to your higher ups. I hardly used my set for more than 8 hours and it got hung up. It is two weekends since I am unable to use it. It is during the weekends that I try to chill off after a hectic week of work.

Philips - QK
07-30-2012, 06:31 AM
Dear ettikudiappan,

I understand the frustration you are having and am sorry that this causes you so much inconvenience. Could you please provide your name, email address, contact number & your service request number (call centre/ service centre) for me so that I can handle this with Singapore Consumer Care colleague?

Thanks a lot in advance.

Kind regards,
Philips Moderation Team

Philips - QK
07-31-2012, 03:19 AM
Dear ettikudiappan,

I have passed your case to the Singapore Consumer Care team as well as the Singapore Showroom colleague. They will contact you directly to follow this up for you.

Hope this helps you. Feel free to come back to the forum if you have any queries. Thanks.

Kind regards,
Philips Moderation Team

ettikudiappan
07-31-2012, 04:43 AM
Appreciate your help. The technician came in today and changed a memory board, which he said was corrupted. The unit is working now and hope it continues to do so for years to come.



Dear ettikudiappan,

I have passed your case to the Singapore Consumer Care team as well as the Singapore Showroom colleague. They will contact you directly to follow this up for you.

Hope this helps you. Feel free to come back to the forum if you have any queries. Thanks.

Kind regards,
Philips Moderation Team

ettikudiappan
08-04-2012, 03:05 AM
Hi Phlips

I am still trying to procure the RWSS5510 from Philips. Looks like it would easier to get my hands on iPhone 5 than this wireless speaker. Last week, I walked into Philips showroom in Singapore for "purchasing the same. I was informed it was out of stock. They chided me for not calling before walking in. Being "educated" by them, I am trying to call the following 3 numbers of the philips show room and nobody even picks up the phone. I have been trying to call for the past 2 Hours non stop.

+65-68825800
+65-68824178
+65-68823599

MY LAST PHILIPS PRODUCT I EVER BUY IN MY LIFE. Thanks for making me realise this.

kwinnie
08-13-2012, 07:27 AM
sorry to hear that. i thought the singapore consumer care is having a direct communication with you on this to get it settled...

ettikudiappan
03-02-2013, 08:39 AM
177817791780Finally got hold of the RWSS5510 for my Home Theatre System HTS5561/98 after waiting for 8 months since I bought the HTS. I was given a refurbrished unit for the same price (S$ 119) as a brand new one, because I was threatened that this was the last unit available and the next batch may or may not even come. After coming home, I found that the original rear speaker's plug is incompatible with the wireless unit. It is clearly mentioned in the manual that the HTS5561 is compatible with RWSS5510.

My humble request to the Philips customer service personnel. I unknowingly made the mistake of buying your product, thereby disturbing your sales personnel and when the set became faulty within a few days; I had to trouble your service personnel. Please forgive my errors and do something about my issue. For your convenience, I had added the images of the wireless unit and the speaker plug.

ettikudiappan
03-04-2013, 03:43 AM
Bought the RWSS5510 refurbrished set on 2/Feb, as I was told it was the last piece available and the next lot from Holland may or may not come at all as it is an obsolete unit. At home I found that a connector/adapter, that allows the speaker to mate with the RWSS5510, was missing. Called Philips on 4/Feb (Monday at 10:38 AM Singapore time) about availability of RWSS5510 and was informed that two sets were available. So clearly Philips sales person has defrauded me by selling me a used unit for the full price and not having the required components.

When I confronted the with the above information, Philips immedaitely agreed to replace the unit I had. When asked how come they suddenly got the two new units, they said the stock arrived just on Monday. Interesting that this item can be shipped from Holland in just two days, that too over a weekend, when I had to wait for 8 months for it to arrive.

I request any Philips staff to pass me the contact of a person high up in the consumer sales in Singapore to whom I can address to solve this issue before I escalate to Consumers Association of Singapore.

Philips - Marcus
03-04-2013, 03:46 PM
Hi ettikudiappan,

Please see you inbox. I have send you a private message.

Best Regards,

/Marcus

Philips - QK
03-05-2013, 03:37 AM
Dear ettikudiappan,

We understand the frustration you have for this case. We have checked that RWSS5510 is actually compatible with HTS5561 in a sense that RWSS5510 comes with a plastic adapter like that indicated in the attached image.

1784

I would like to check with you if you have this plastic adapter (From your above message, I think no. But I still would like to confirm on this.)

Also, I'd like to understand why you think this is a refurbished unit as this is a very important point to clarify first before we check with Singapore service/ Singapore team. I would like to see if there are some misunderstanding that we can clear out first.

Kindly help send me a PM on the above information, with the serial number of your RWSS5510 and the contact you have with the Singapore service/ showroom salesperson so that I can check out more details for you.

Sorry for the inconvenience caused to you.

Kind regards,
Philips Moderation Team

Philips - QK
03-06-2013, 03:50 AM
Dear ettikudiappan,

I am informed by the Singapore team that they have contacted you and have settled the case with you.
Should you have any other queries, please kindly let me know.

Thanks a lot.

Kind regards,
Philips Moderation Team

ettikudiappan
03-10-2013, 01:30 PM
Thanks for your help. The new RSWW5510 was delivered to my house and was installed by the technician. The HTS could not connect to the RWSS unit, except when playing the radio.

The technician took back the RWSS unit and my HTS for checking back in Philips centre. Now I lost even my HTS and there is only a few more months before the 1 year warranty expires. Scary thought, I might be spending more than the purcahse price of the HTS on repairs, based on the current record.

Nokia has seen its burning platform, hope its not Philips next.

cocoqr
03-18-2013, 07:33 PM
Hi, im having th exact same issue with myHTS 3541, it turns on and stay on starting and thats it. It has less than a year and i would like you to help repair it because it was a great HTS untill now, one day i unplugged it and when i tried to get it on to play a movie it didnt start till today, please give me some help. Im in Lima, Peru and iwould like you to contact the customer service for me coz their phones seems not to work. Thank you hope to hear from you soon

MrBarton
03-20-2013, 03:21 PM
Hi Cocoqr. You can contact Philips support via e-mail aswell. You find the address here: http://www.support.philips.com/support/catalog_selector.jsp?locale_org=gb_en

Philipsisdisappointing
03-30-2013, 02:43 AM
The same with hts3560. It's take like ages for the "starting" to end and to be able to use the system.
Then one morning the system decided to remain in starting forever.

Philips blue ray are down right crappy....for whom are thinking of buying...better Don't!

Imagine less than 20 DVDs watch and it goes kaput. And when it is operating, it will takes like 1 min plus to start up...just like to copier waiting to warm up.i never seen a system like this before - Any Chinese brand will do better than thAt.

kylie
04-17-2013, 07:08 AM
hi ettikudiappan, issue resolved yet?

@ cocoqr & Philipsisdisappointing, if you see a Starting showing like forever, it is very likely a board issue. You may have to contact Philips to service your set.

fransinge
05-18-2013, 01:49 PM
Good day,

we also recently (10-05-2013) bought a HTS7140/12 that decided to go in the 'starting' modus,it also seems that the left fan is not working at all,is there allready a permanent solution to this problem?
Gonna drop the device at the store next monday but am a very unhappy customer indeed......

Frans and Ingrid
Netherlands

Philips - QK
05-20-2013, 05:43 AM
Hi fransinge,

If you also see the error "starting" in display and it won't go away even reconnecting the power, then it can be due to board failure as well.

The device may have to go to service/ be returned to retailer.

Sorry for inconvenience caused.

Kind regards,
Philips Moderation Team

fransinge
05-20-2013, 06:53 AM
we're going to today but I'm afraid that if the unit is being repaired the problem will return,that is why I asked if there has been found a definite solution.
I also noticed that only one fan is turning and the device is getting pretty warm.
Can you check if this machine was already serviced before?,have the feeling they sold us a second hand one
ser.nr is VN2A1124003847

Frans