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headquarters
09-18-2011, 12:39 PM
Hello,

Excuse me if I post in the wrong forum, but I couldn't find a forum especially for remote controls.

I recently bought a new Philips Prestigo SRU 9600, universal remote control.

The problem is that I cannot enter the setup.

When I insert the batteries, the "Philips" logo appears a few seconds.

After this the setup mode should appear but instead the remote control enters the "TV" mode.

Maybe this is the demo mode, I'm not sure.

But I can't reach the setup mode. So when the Prestigo automatically goes to TV mode, I still cannot do some setup, since pressing the setup soft key for 5 sec. won't do anything.

I cannot use the Prestigo. Does anyone know how I can reach the setup mode, so I can setup my Prestige?

Beacuse following the user guide doens't help.

please help, anyone?

Best,

Hans from Holland

Philips - Thomas
09-19-2011, 10:06 AM
Hi

Im sorry but this Device is not supported in this Forum.
From what i know, if you cant enter the Setup mode you should get in Contact with Philips Support or teh Retailer to have the Remote repaired/exchanged.

Regards
Thomas

[Note: this Thread will be closed as it is not related to a Product, support in this Forum]