View Full Version : Very, very disappointed about Greek EPG...

10-12-2011, 07:06 PM
Hi Philips,

I spent a few hours today in a store checking the new models. I was glad to see that the 2011 models do finally support EPG in Greece (I tested DVB-T EPG, the TVs didn't have network to check if IP-EPG works).

So, the 2011 models do have EPG. But why our 2010 models do not?

I want to note 3 things to Philips:

a) In the product specs, it is said that EPG Guide works in "selected countries". But there is nowhere a list of "these selected" countries, either on the site, the manuals, or the product box. You first buy the product, and then you discover it does not work. Despite that the relevant options exist in the menus.

b) Philips Hellas position has been that a firmware that will fix EPG is pending for 2009 & 2010 models. Where is this firmware?

c) There is no hardware limitation in receiving or showing EPG data. I have photos that prove that: setting another country and manually setting the clock, works for a while, until synchronisation is lost after a couple of hours:

Why are the changes for 2011 not back-ported to 2010 models?
Is EPG kept as a "new feature" for 2011 models?

I am waiting for an answer on this...


Philips - Thomas
10-13-2011, 07:07 AM
Hi Petasis,

no need for a new Thread, this is already shown this Thread (http://www.supportforum.philips.com/en/showthread.php?2223-Important-Bugs-which-need-to-be-fixed-in-2010-firmware-%28TV550R1%29)

If you got different Informations from the Greek Support please get in Contact with them to have this checked.

[Note: closed as Double Topic]