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View Full Version : Cursor navigation remote doesn't work anymore with NetTV



Peer
10-16-2011, 02:16 PM
Since a few days NetTV doesn't react on my remote when I push one of the cursor keys. Everything works, ie Nettv connects but is stuck on the latest visited app. Pushing OK opens the app but I can't navigate anymore ! And yes, the cursor keys do work on when watching TV etc.. Latest software 140.40 on a 40pfl9705, any thoughts or ideas ?

Philips - Mark
10-17-2011, 09:23 AM
Please contact the Philips service organization for repair.
The symptom and repair procedure is know.

Peer
10-17-2011, 05:14 PM
Thank you Mark, I resetted the NetTv memory but now its'stuck in the licence and agreement screen, pushing OK or every other button does nothing....
If this ia a known problem why isn't this stated before ?

Philips - Mark
10-17-2011, 08:18 PM
Software 140.40 fixes a lot of bugs. For many consumers with Net TV connectivity issue this software gave the solution. (for xxPFLxxx5x/xx models) In rare cases this software is not correctly flashed into the memory of the TV.
Then you can get stuck during the use of Net TV.
Correcting such faulty installed software requires the expertise of a service engineer.

Peer
10-28-2011, 11:07 AM
Had contact with service engineer, problem is well known. Downgrading the software and then upgrading to thw newest version must be the solution. When I get the needed software and the instructions I can carry out the process. Hope that will help...

Peer
10-30-2011, 12:49 PM
I can confirm that downgrading to 140.34 and then upgrading to 140.40 did the trick. Cursor navigation etc. works again.

rosadm
11-02-2011, 08:34 AM
I have the same problem. How can I downgrade software and where can I find it?

DerShortyy
11-02-2011, 11:21 AM
I have the same problem. How can I downgrade software and where can I find it?

The "How To" can be found here: http://www.supportforum.philips.com/en/showthread.php?966-Is-there-a-Guaranteed-way-to-downgrade-140.XX-software&highlight=downgrade

You can find old Firmware here: http://philips.samipupu.com/
and you can find it here: http://58pfl9955.wordpress.com/ scroll down and on the right corner you´ll find it.

ATTANTION: you´re not supposed to downgrade the firmware on your own. Because you will lose guarantee. So it´s better to call the Hotline and let it repair by Philips technicans!

Best regards