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View Full Version : FullSound turns off on song change on SA3VBE08BN



laserxp
10-26-2011, 09:46 AM
Hello,
Yesterday I bought a SA3VBE08BN and I notice an annoying problem. When FullSound is turned on and the song changes (automatically after the end, or manually) it turns itself off and I need to go to the menu and turn it on again. At the beginning of the new song a little fadeout is heard, indicating that it indeed turns off. This happens on mp3 files, but not on flac or wav. Firmware is latest - 2.05.

Please respond how to fix.

kwinnie
10-26-2011, 10:40 AM
lemme clarify: when FullSound is on, the song turn off the Fullsound feature upon the end of play?
or when FullSound is on, the song stopped upon the end of play and wudn't move forward to the next song unless you go to manual to select another one?

laserxp
10-26-2011, 11:35 AM
I meant that the FullSound feature turned off when the song was changed. After reset and format it magically fixed itself and is OK now.

However, i see another problem now: the battery won't charge fully. The icon on the player shows half charged and Songbird shows 44% and does not go up after more charging. I charged it for maybe 2 and a half hours, maybe I should leave it connected for more time, although I doubt that it will make any difference?

Update: The original problem actually didn't fix, but I figured out what is wrong. FullSound turns off on variable bitrate mp3s and back on on constant bitrate mp3s. I hope they fix it in a new firmware version

kwinnie
10-27-2011, 04:02 AM
I meant that the FullSound feature turned off when the song was changed. After reset and format it magically fixed itself and is OK now.

However, i see another problem now: the battery won't charge fully. The icon on the player shows half charged and Songbird shows 44% and does not go up after more charging. I charged it for maybe 2 and a half hours, maybe I should leave it connected for more time, although I doubt that it will make any difference?

Update: The original problem actually didn't fix, but I figured out what is wrong. FullSound turns off on variable bitrate mp3s and back on on constant bitrate mp3s. I hope they fix it in a new firmware version

this is great that at least you can find the problemmm... guess this needs testing...maybe you can send the moderator some files for testing...
you can send me as well :) i have a muse 3 recently ( generation 3 model as well)

for charging prob, it happens after upgrade? before upgrade it's alright?

Philips - Cassandra
10-27-2011, 09:23 AM
Hi Laserxp & kwinnie,


FullSound turns off on variable bitrate mp3s and back on on constant bitrate mp3s. I hope they fix it in a new firmware version

I would be happy to pass this information onto our development team for you as this may be something that can help others who may be experiencing this same issue.

Please send through details about the files you were playing and any pictures/screenshots if you have these as this will be useful for our dev team!

Kind regards,
Cassandra

laserxp
10-27-2011, 09:52 AM
Hello, Cassandra,

Just give the developers this info and they will sure know what it means.

Model: SA3VBE08BN
Firmware: 2.05

Ploblem 1:
FullSound is turned on from the menu.
-Playing a constant bitrate mp3: everything OK
-Playing a variable bitrate mp3: Fullsound turns off with a little fadeout in the beginning of the track. While playing such a file, if I go to the menu and choose FullSound, it is set to 'on', but actually turns on when I enter the menu item
-Playing constant bitrate mp3 again: Fullsound turns itself back on.

Problem 2:
-Battery does not seem to charge fully. I connect it to the PC with the 'charge and play' setting. The icon shows the battery charging but it either doesn't charge or charges veeeeery slowly.
-When disconnecting from PC and then playing music, quickly after some minutes the battery icon shows empty, but it is not actually depleted and can play for some more hours.
-I still haven't tested this problem thoroughly

Philips - Cassandra
10-27-2011, 10:24 AM
Thanks laserxp!

I'll send the info through to them so that they are aware of the problems you are experiencing and I'll update you with any feedback I receive from them.

Other than this problem I hope you are enjoying your player and using our sound forum!

Kind regards,
Cassandra

laserxp
10-29-2011, 10:58 AM
Update:
Okay, it seems that the battery of my player was messed up, I went to the store and they replaced it. So, problem 2 is now solved. However, problem 1 still exist on the new player. It's surely a software problem. The firmware of the new player is 2.06. The old one had 2.05 but Songbird showed no updates were available...

kwinnie
10-31-2011, 09:34 AM
yes then I think problem 1 is one Philips has to address.
have you sent them some files for testing?

laserxp
10-31-2011, 03:35 PM
yes .

kwinnie
11-01-2011, 07:25 AM
hi again.
i would like to test that out today. yet i have problem updating to the latest version firmware...

as i can see from the songbird, the latest firmware i have after connected is 2.04
can you further check if you are using 2.04 or 2.05?

since to my knowledge, the firmware version is usually in even number...

laserxp
11-01-2011, 08:00 AM
In Songbird it shows 2.05, on the player itself it shows 2.06. I don't think it makes a big difference, the problem probably exists on older versions also.

kwinnie
11-02-2011, 08:34 AM
hi i tried on your file sent through PM...it's ok... no such FullSound off issue...
but i just have 2.04 on my device... and it seems I already hv the latest version (the Songbird doesn't detect further...)

I am not sure if it is because we have so many versions for SA3VBE... mine is SA3VBE04PN/02

laserxp
11-19-2011, 03:26 PM
I see there is new firmware version available. I thought "Oh, they may have fixed it!" BUT the firmware doesn't install...
The details are in the pictures below. Tried resetting, formatting, repairing... still nothing.

599600601602603604

I'm so pissed off. It seems that few things work correctly with philips.
Anyway, give suggestions if you have any.

laserxp
11-20-2011, 10:56 AM
Somehow managed to repair the device with internet connection disconnected. It reverted to firmware version 1.00 and now can't install the new one.

What a ridiculous piece of crap!

scandisk
01-07-2012, 06:39 AM
I had same problem with the go gear vibe vbe2 series the fullsound get turned off later of hear some tracks appear in submenu turned on but you notice is off by the sound difference and have to turn of for again and then turn on full sound for perceive the effects again and this problem wasn' t fixed in newer firmwares also the time that sent a mail to phillips headquarters saying the existence of those glitches said in a back answer that get touch with my local support center which is ridiculous since was communicating a bug in o.ne of it's products

kwinnie
01-09-2012, 08:45 AM
scandisk, i rmb your case... but i cannot quite find it...
can you indicate me?

Philips - Andrea
01-09-2012, 09:20 AM
Dear Scandisk,

I'm sorry to hear your disappointment regarding the response you received.

Can I please ask, do you still experience the same issue now? If so, please provide me with some further details including your GoGears firmware version so I can pass this information to our development teams.

Kind regards,

Andrea

scandisk
01-10-2012, 03:31 AM
no, the issue is not solved and now that is not new firmware releases for the go ger vibe VBE2 just is a bad thing, also

KW in sent the mail by a bug found with the model that when uploaded things there and later of the update process when startup the player gets stuck in 50% and have to restart again and as that happen again have to go to recovery with songbird also the pictures with a high size instead of the factory first firmware skip them or say file type not supported the player tries of show the pic and gets frozen and when did recovery the player firmware get damaged and the player unusable the customer center of Philips Chile gived me a new mp4 player since that the one that had could not be fixed.


firmwre version is the 2.31
gogear vibe/55

well in general in home our experience ith the brand is good, that is why have choosed another mp4 player of the same brand but needs the brand improve some things with their products at first should be quality test which it seem are not performed in those cases.

also is not possible that when i send a mail to Philips Headquarters saying that i discovered a bug in one of their products do not takes the mail of serious way and just reply me please get touch with your customer center in your country, if were a demmanding customer would never anymore purchased anything of philips brand anymore just by that answer by mail. in fact i taken that actions by a time till change of mind with the brand image or perception of the brand by the customers.


well hope do not be taken for bad this but is a opinion of a customer , that in the past everything at home were Philips brand but later with the renewal of things we got to other brands and etc.

best regards

Francisco

laserxp
02-27-2012, 09:52 AM
Update:
I was able to finally update to firmware 2.12 and was disappointed to see that the problem still exist (as previously described). It's a pity, because otherwise Fullsound sounds good, but this annoying bug ruins it and I have to use equalizer instead.

danyengel
02-29-2012, 11:18 AM
Hello, is there any solution for this problem with the FullSound? Because to me the same thing is happening. I have firmware version 2.06.
thanks

audiophil
04-01-2013, 01:45 AM
i experience this also on my sa3vbe04kl/97 with fw 2.12 which came by default. luckily i found this thread so i just re encoded to cbr wma files. out of curiosity i repaired my device thru songbird 2.2, hoping that at least philips fixed the issue of the date not updating in the settings main menu display. but that issue also wasn't solved, and in addition, i found another issue with equalizer, that auto turns off when you return from the fm mode even if it says on the display that it is ON. I want to know if anyone here experiences the same. i wonder now if the problem existed before i repaired my vibe [sorry for the long post].

Philips - Joanna
04-26-2013, 11:16 AM
Dear Users,

Could you please send me the mp3 file via www.wetransfer.com? If you type the username and sender as yourself, you can then copy the URL and paste it in a private message to me. Or if it's more convenient for you, you could share it via Dropbox. If you're experiencing the fullsound problem while playing more than one file please send me only one of them. The reason for this is that we are currently working on resolving the issue and need the file to analyse it further.

Thank you for your cooperation.
Regards,
Joanna

Philips - Joanna
05-20-2013, 09:48 AM
Dear Users,

We have investigated into the issue and found that MP3 songs of low bit rate will turn off full sound function automatically to prevent playback interruption. You can check the mediainfo of the tracks. I still have not received any files from you and as soon as I do, we will be able to look into this case further.

Kind regards,
Joanna