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csola48
10-30-2011, 02:12 PM
Philips 37PFL5405H/12 sound loss over HDMI (1) ARC.
Connectivity:
- satellite receiver HDMI 2
- video recorder SCART
- home theatre/DVD HDMI (1) ARC
I listen to the sound through the home theatre. The sound the satellite receiver and the sound of the video recorder are perfect. The DVD is perfect likewise.
Firmware: Ver.: 000.140.039.000

As opposed to this the telly the sound of TV programs (all DVB-T) is left out continuously and this very disturbing, unpleasant.
What there may be the solution or we may be the reasons?
Incomprehensible the phenomenon, because HDMI ARC is all sound sign on the same one on a socket comes.

pullasuti
10-30-2011, 02:37 PM
I have a 42PFL5405/12 and lost HDMI (1) ARC this week too.

I just upgraded my amp to a Denon AVR-1912, and the ARC worked for half a week. One day it was just dead. No sound, no matter what I do. I've tried resetting the tv settings, I've tried resetting the amp, unplugging the cables, switching cables... but still nothing. My current firmware is Q5521-0.140.39.0.

There is nothing I can do anymore. Some help would be welcome.

csola48
10-30-2011, 03:17 PM
I have a 42PFL5405/12 and lost HDMI (1) ARC this week too.

I just upgraded my amp to a Denon AVR-1912, and the ARC worked for half a week. One day it was just dead. No sound, no matter what I do. I've tried resetting the tv settings, I've tried resetting the amp, unplugging the cables, switching cables... but still nothing. My current firmware is Q5521-0.140.39.0.

There is nothing I can do anymore. Some help would be welcome.


The my home theatre/DVD equipment Samsung HT-D455 (2011). http://www.samsung.com/hu/consumer/televisions/home-theater-systems/home-theater-systems/HT-D455/EN/index.idx?pagetype=prd_detail

This HDMI-CEC compatible and HDMI ARC socket is.
HDMI ARC a socket ver. 1.4 (HDMI High Speed) needed so be it.

csola48
10-31-2011, 11:42 AM
This HDMI (1) face mistake - my opinion - with a very big probability software mistake.
Why not in a faster case like this the correction?!

csola48
11-01-2011, 08:26 AM
Did somebody not have a similar trouble for something else with the type?

csola48
11-01-2011, 11:19 AM
Philips HDMI prescribes a contact with 1.4 standards HDMI ARC to a socket. After there is a diverse name in the trade (for example: HDMI High Speed, HDMI High Speed with Ethernet, ...) which cable recommended by Philips?

petasis
11-02-2011, 06:23 AM
Any high speed cable will do. Either with ethernet, or not (the TV does not support HDMI ethernet, but having such a cable is also compatible).

csola48
11-05-2011, 12:06 PM
Philips 37PFL5405H/12 sound loss over HDMI (1) ARC
Let me be waiting because of the mistake marked softver refreshing or let it be sent by me in a service the machine?
Does somebody have a wise idea? The TV is left out increasingly many times the sound of broadcast :(
Pls. help!...

Nettle
11-05-2011, 12:19 PM
Hello,

have you updated your tv to the latest firmware version?

regards

csola48
11-05-2011, 03:04 PM
Thx.
Firmware: Ver.: 000.140.039.000 (on the website of the apparatus the last fresh version)

regards

csola48
12-19-2011, 08:34 AM
"2011-12-12: Firmware 140.44 released for 5K to 7K series"
Dear Philips, let him help already!
I installed it, worse, than was, more the mistake!!!
I am annoyed more, than 6 of his months... I start conceiving a dislike for it already the TV look...
Philips 37PFL5405H/12 sound loss over HDMI (1) ARC!!!
Connectivity:
- satellite receiver HDMI 2
- video recorder SCART
- home theatre/DVD HDMI (1) ARC
I listen to the sound through the home theatre. The sound the satellite receiver and the sound of the video recorder are perfect. The DVD is perfect likewise.

Now already on the satellite set top box a sound digital chug (?) is beside the sound in the function of the volume. the sound of the TV is still not functioning properly, even is I have made various complaints before
Solution: new, good software, service, dustbin ?...

Nettle
12-19-2011, 11:01 AM
Dear Csola48,

bring the TV back to the Philips Service Center and ask for a replacement and try to verify if the problem persist with the new Philips TV.

The lack of conformity (sound loss) was declared immediately after the purchase. In case you can ask for a lawyer (or a consumer association, cheaper than a lawyer) support in order to prepare the request.

Regards