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HK33
10-30-2011, 09:31 PM
Hello, I am an American in Hong Kong
I bought your HTS5560 bluray
it broke within 6 months and then I took it to
get repaired in your HK repair center
they scratched the crap out of the front, it looks
so ugly and old now
when I told them they all pretended they didnt know
and couldnt do anything about it
I was there for over an hour trying to get some sort
of compensation they even made calls to find people
and always the same answer

I left very angry
I thought Philips service around the world would be the same
quaility but now I see when you go abroad you skimp out on
service

I was just about to buy a Philips widescreen. I am glad I know
this now
currently I use Philips sonicare, coffee maker, blender, shaver, bluray

if something isnt done about this I am going to throw all these things away and
tell my friends about this
and I will never buy Philips again
right now I am looking at LG, Norelco, etc...

Philips - Cassandra
10-31-2011, 08:07 AM
Hi HK33,

Thanks for taking the time to report this to us and for letting us know about your recent experience. I am sending more information to you in a personal message. Please check your inbox for further details.

Kind regards,
Cassandra