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View Full Version : Problems 7606/7656 (Sound/Shutdowns....)



iceraul
10-31-2011, 05:31 AM
Dear Support

I have some Problems with the 42" 7656

I have installed the newest Firmware.
I have testet a Hardware Reset but the Problems are still on

Problem
- TV shut down without my Action , this comes 1-2 Times on a Day
- sporadic outages tone , comes every 30-90 Minutes , the failure is 1-2 Seconds , after this the sound is OK

No good, many Peoples have the same Problems.

iceraul
11-08-2011, 06:59 AM
any new Infos about the Technical Problems?

TV Shut down to Standby after 2 Hours , after a new Turn On its OK.

jjs
11-08-2011, 10:16 AM
Install 0.14.84.0 many bugs solved

iceraul
11-08-2011, 10:58 AM
newest Firmware already installed.

tv completed backset (@worksreset)

sleeptimer is "0"
automatic shutdown is disable

tv goes to standby after 2 hours running time, after that the tv runs on the day without that.

next day the same

Toengel
11-08-2011, 11:06 AM
Hi,

i think it is a bug - this is also reported in other forums... I think you need to wait for an upcoming firmware release...

Toengel@Alex

Goodkyng
11-08-2011, 12:13 PM
Just to let you know.

Same problem here with 42PFL7606H / FW 14.84
It turned into standby yesterday evening for the first time, while we were watching TV.

I hope this will be solved by next FW

jjs
11-12-2011, 01:18 PM
As far as i know, they are working to solve this problem.
14.84 was mainly solving a ziggo (NL) problem. People had intermittendly no reception anymore.

iceraul
11-15-2011, 10:07 AM
i have this problem also with the older firmwares.
my tv have this problem if i buy the tv.
after that i made 2-3 fw updates , but the problem is still on

old or new firmware, the 2hours shutdown to standby is always the same.

bulkin2000
11-28-2011, 05:54 AM
I have the same problem.
Every day, exactly after 2 hours, TV goes to Standby mode. And after turning it on again, it works finely, till the end of day.
Next day - the same
Seems like some strange hidden timer...

model: 40PFL6606/12, firmware is 000.014.084.000
Sleeptimer is "0" , auto-shutdown disabled.
I did "hardware reset", and reset from menu - still the same.

uli
12-05-2011, 07:21 PM
I have the same problem.
Every day after about 2 hours, TV goes to Standby mode. This is very annoying.

Is this bug confirmed by philips?

model: 32 PFL6636K/02
firmware: 000.014.084.000
Sleeptimer is "0" , auto-shutdown disabled.

Toengel
12-05-2011, 07:26 PM
Hi,

yes - this bug is known and confirmed...

Toengel@Alex

hansje
12-05-2011, 09:33 PM
there are also T-models, they use software 14.88
this software does not have the problem of 2 hours
if that is used for the H-model then your problem is solved :)

sasa'
12-12-2011, 02:52 PM
same problem after firmware up grade

ther is a conflict with pta01;
without pta01 there are less shutdown

another prolem for my 42pfl7606m 08,
There are areas of the panel that are brighter, and this is seen with the black panel

jjs
12-12-2011, 05:33 PM
I have the same problem.
Every day after about 2 hours, TV goes to Standby mode. This is very annoying.

Is this bug confirmed by philips?

model: 32 PFL6636K/02
firmware: 000.014.084.000
Sleeptimer is "0" , auto-shutdown disabled.

this had to do with the auto-update at night.
After the auto-update the set would not go fully into standby but semi-standby
Turning the set on and then in standby solved it temporarely until you leave it in standby at night and it starts again (even if you had auto-update off it is not totally off) or using the on/off switch
so this has been solved indeed

iceraul
12-13-2011, 05:31 AM
i think i have disable the auto update function.

and on the mainsite the fw is always last weeks 14.84

its time to solved the problem, very angree the tv shut down 1st time after 2hours

jjs
12-13-2011, 08:21 AM
14.88 will not be available for download nor will it be pushed by nettv.
You have to call the Philips helpdesk and arrange an homeservice were the technician will update your tv.
As not all sets have this problem.
Else you have to wait for a regurlar update.

Toengel
12-13-2011, 08:23 AM
Hi,

14.88 is already available in the FAQ section of each 2011 TV ;-) (sort by date and take the entry for "14.84 ambilight problem" - in this FAQ the 14.88 is linked).

Toengel@Alex

scali
12-14-2011, 06:38 PM
Hi all,

I received my Philips TV 42PFL7606H last week end and installed it.
I upgraded it with last firmware available on PHILIPS website: 14.84

And I have 2 issues:
- sometimes after 1 ou 2 hours watching TV, it shut down without action :-(
- this morning when I woke up, I've seen that the screen was not black as I stay it yesterday night in stand by. It was with a low intensity blue light :-(

Do you know what I can do?
It seems that you speak about a new firmware update (14.88) but it is not available on Philips french websites :-(
I don't find it here and before using it, I want be sure that he is available for my TV and validate by PHILIPS for my TV model sold in France.

Sorry for my poor language and thanks a lot in advance for your help.

Regards.

Toengel
12-14-2011, 06:58 PM
Hi,

firmware 14.91 is on the track right now (it's already released for 8K, 9K and 21:9) - just wait some more days... It will fix both of your problems...

(firmware 14.88 is linked in the FAQ-Section of your TV)

Toengel@Alex

scali
12-14-2011, 07:48 PM
Hi,

firmware 14.91 is on the track right now (it's already released for 8K, 9K and 21:9) - just wait some more days... It will fix both of your problems...

(firmware 14.88 is linked in the FAQ-Section of your TV)

Toengel@Alex

Thanks Toengel!
I will wait some days and hope that this news firmware version will fix my issues.

Regards.

scali
12-14-2011, 08:04 PM
One additional question please: how do you access to FAQ?
Because when I click on FAQ menu, I find a search screen and whatever I write, no results appears! :-(
And if I search in "Find your product" or "Software and drivers" menus, I don't find :-(

Please, tell me where you go to find it.

Thanks.