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GabrielC
11-02-2011, 12:51 PM
Hello,

It is quite a disappointment to see how such an important company as Philips is treating its clients, in Romania there are 4 phone numbers published on the web site, but none of them is allocated, or there is nobody to answer during working hours. I’m trying to purchase a cable for an MP3 device that is no longer working and there is nobody to contact or to answer. So, dear Philips representatives, could you please ask your peers from Romania to open the phone lines and actually use them as such? Thank you.

Philips - Cassandra
11-02-2011, 02:17 PM
Hi GabrielC,

Thanks for bringing this to our attention. Please check your inbox as I have sent some more information in a private message for you.

Kind regards,
Cassandra

GabrielC
11-03-2011, 07:19 AM
Cassandra, thank you for your prompt reply, unfortunately there is no other message in my inbox . What I would very much appreciate is to have a contact person from Romania that could tell me if I can or not purchase the transfer/charging cable for my MP3 player. Best regards, Gabriel.

Philips - Cassandra
11-03-2011, 01:57 PM
Hi GabrielC,

Thanks for your reply.

I have passed your details to our customer care team in Romania who will be in contact with you soon using the email address that you have provided.

If you would prefer a call back please send me your full contact details in a private message and I will be happy send this through for you!

Kind regards,
Cassandra

GabrielC
11-03-2011, 02:05 PM
Thank you, no need for someone to call me I shall take it from here, I have observed that someone replied to my e-mail. I will keep you posted if there are further problems. Best regards, GC