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Phobius87
11-06-2011, 03:36 PM
Please, somebody, answer my question!


I'm from Bosnia, and my parents bought this tv set and they need subtitles support when watching movies from USB.


So, my question is:

Will there be a firmware update to bring USB subtitles support of any kind? It's really frustrating to not be able to have such a basic function on a 2011 TV set.



Thanks in advance,

Zlatan.

sngbcn
11-07-2011, 08:39 AM
Hi Zlatan,

No, this is not likely to be upgraded. It's a Philips policy (very discussed and argued on the forum) not to update the products with features which were not advertised initially on the product's leaflet.

Sorry but yo have this feature you should step-up to 6000 range.

Regards,

Phobius87
11-07-2011, 12:50 PM
Thank you for the answer!

Whell, I saw in firmware update logs, for other 2011 models, that some of them recieved USB subtitle support additionally, so I that thing about initially advertised features doesn't stand.

I would like to know for sure about this issue, so can I have an official answer from the support please!

Thanks,

Zlatan.

Philips - Thomas
11-07-2011, 01:03 PM
Hi

sngbcn is right.
For higher series (6xx6 and upwards) we had the initial intent to add this feature, but brought this feature via an update.
For the 3xx6 Series we did not had the intention to have this feature. So this feature will not come.

Regards
Thomas

Phobius87
11-07-2011, 01:45 PM
Ok, thanks for the answer.

So, this means I'm stuck in this situation. This feature is a must for non-english speaking countries and it's a shame that you won't implement such basic function.

I should bought something else.

Anyway, thanks for the answer.

Toengel
11-07-2011, 02:00 PM
Hi,

take a look at the Philips Home Media Player (HMP3000, HMP5000, ...). They also support a wide range of codecs...

Toengel@Alex

Phobius87
11-07-2011, 03:07 PM
Whell, maybe I will consider HMP3000, becose it's availible in my city, but, it's an additional cost. I can live without other codecs, but i really need subtitles.

westdene
11-11-2011, 05:23 PM
Hi

sngbcn is right.
For higher Series (6xx6 and upwards) we had the initial intent to add this feature but brought this features with Updates.
For the 3xx6 Series we did not had the intention to have this feature.
So this feature will not come.

Regards
Thomas

Hi Thomas, Ive been reading your post. I have a 6000 series (32PFL6606D to be exact) But I see no update available that makes my TV to support subtitles on USB movies. Can you point me to the correct update?
Thank you in advance
Regards

Philips - Thomas
11-14-2011, 10:16 AM
Hi

I'm sorry but i can't answer that question directly as those devices will not be supported in this Forum (only European versions).
But i know from former requests that there are plans to have subtitles also for this TV ranges.
Best you can do is to get in contact with your local Call Center.

http://www.support.philips.com/support/catalog_selector.jsp?COOKIE=off

Regards
Thomas

westdene
11-14-2011, 02:58 PM
Thanks for your reply Thomas, I will try and get in touch with my local Call Center.

Regards