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View Full Version : 42PDL7906K/02 "reset" problem



speech
11-06-2011, 08:59 PM
Dear Support,

my 42PDL7906K/02 (brand new, firmware 14.084) has a very annoying problem: randomly the audio and ambient light go off for a couple of seconds then return to normal.
Sometimes this problem least longer, the audio, video, and ambient light go off, turning back after a while.

1400 Euro and the TV doesn't work...

Really disappointed customer.

a_Tom
11-07-2011, 11:00 AM
can you see that the tv turns off? (power led?)

speech
11-07-2011, 03:59 PM
can you see that the tv turns off? (power led?)

I'm not at home I can't check, but I believe it is a kind of reset.
Example: if I'm browsing YouTube, when the "reset" happens the TV revert back to the default input (HDMI 1).
It is a kind of reset, some time least 2 seconds, sometime 10 seconds.

speech
11-07-2011, 10:03 PM
I can confirm that the problem is a kind of "reset", the stand-by led remains off while "resetting".
Philips tech support dont you think this problem on a brand new TV deserves some little attention?

a_Tom
11-08-2011, 11:10 AM
so the led stays off, this means the tv is powered and does not go off...

speech
11-08-2011, 01:09 PM
so the led stays off, this means the tv is powered and does not go off...

yes it is a kind of reset.

speech
11-09-2011, 09:06 PM
Hello Philips support, there is anybody there!?!?

Philips - Thomas
11-10-2011, 11:21 AM
Hi

in that case i can only suggest to get in Contact with the Local Call Center:
http://www.support.philips.com/support/catalog_selector.jsp?COOKIE=off

Regards
Thomas