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Philips - Remko
11-07-2011, 10:01 AM
Dear Users,

To help you as fast and as good as possible with any issues regarding the playback of your Blu-ray discs, please always make sure you have the latest firmware installed.

If your issue remains, always post the following info:
- Exact title of the disc
- EAN* reference number of the disc (series of number below the barcode on the box of the disc)
- Model Number of your device
- SW version installed on your device
- Exact problem faced (e.g. freezes on the menu, freezes at a certain time, picture cuts, etc)

* How to find the EAN reference number of a disc ?

583

Once we have the EAN reference number, we will order the disc accordingly so that we are able to do some extended tests to see if we can reproduce the issue.

Please keep in mind that these test will take some weeks, from ordering date to the actual testing.

Thanks for your help.

theleroy
11-18-2011, 01:58 PM
Title Blu-ray disc: The Hangover (extended cut)
EAN: 5051888035726
Device: HTS9520_12
SW version: V53.02

Can not load disk.
The device sound like a matrix printer while trying to detect.
And report 'onbekende disk' (dutch)
The disk is dust free and has no scratches.

Had same problem with SW version 52.01

My other blu_ray discs plays fine.

Kondrup
11-21-2011, 01:05 AM
Bought yet another Philips blu-ray player, the BDP 3200/12 (GS model, latest 1.67 software) after discovering small picture stutter problems with certain blu-ray discs (see below) on my previous BDP 2850/12 (latest/only software), but to my surprise, my new BDP 3200/12 suffers from exactly the same problem...with the same discs.

Disc 1 is the WALKING DEAD with ean number 5-704028233390
Disc 2 is a danish movie VED VERDENS ENDE with the ean number 5-708758683050 (available on Amazon.co.uk)

Sound is fine, and the choppy playback is not that apparent.....more like watching content streamed from the internet.
It seems like the players are skipping a frame once every second or two.

Tried every possible format and picture setting (incl. 24fr on/off), but nothing helps. Discs playback fine on another Samsung player, and both the BDP2850 and the BDP 3200 generally delivers a fine picture from other discs.

Any ideas or firmware on the way ?

Peson
11-22-2011, 05:03 PM
got the same movie today Walking dead and discover the same problem. Same in our other Philipsplayer. Hm. First Alien Anthology then Harry Potter (posted in another thread and no respons) and now this movie. I have borrowed a panasonic player from the store and all 3 films are working fine on that player..(alien, Harry Potter and Walking dead). I think i have to change playermodel soon if this continue.

Swedish version EAN: 7 391772537461

Latest firmware for
BDP3000/12 KX1B0930544227
BDP2800/12x2 (kids player)

Kondrup
11-22-2011, 05:56 PM
got the same movie today Walking dead and discover the same problem. Same in our other Philipsplayer. Hm. First Alien Anthology then Harry Potter (posted in another thread and no respons) and now this movie. I have borrowed a panasonic player from the store and all 3 films are working fine on that player..(alien, Harry Potter and Walking dead). I think i have to change playermodel soon if this continue.

Swedish version EAN: 7 391772537461

Latest firmware for
BDP3000/12 KX1B0930544227
BDP2800/12x2 (kids player)

Hi there, Peson. Nice to see a fellow Scandinavian :-)

So Alien Anthology is also affected? I have that one as well, and will check.
I'm also wondering why there have been no response from anybody from Philips yet.

/Kondrup

Kondrup
11-22-2011, 06:11 PM
By the way, Peson.

I think it would be really helpful, if you could find out which Philips player didn't have this problem, when you checked in the store.

If possible :-)

/Kondrup

Peson
11-22-2011, 08:22 PM
Hi Kondrup.

I think there is a missunderstanding. None of the Philips player i tested was working with Harry Potter. I didnt test any other film in the store. I have borrow a Panasonic BDT110 for a few days, from the store today and all of the film is working perfect, also Walking dead. Running very smothly.
Regarding Alien Anthology, theres is no problem with framedrops like the two other films.
When you start this movie (dir cut) the screen is zoomed up, and you just have a little picture in the corner. The workaround is to go back to the main menu and start the movie from a chapter 1. Same poblem was occure on Oppo-players but they released a firmware realy fast.

/Peson

Kondrup
11-22-2011, 11:33 PM
Hi again, Peson.

OK...must have misunderstod you about the other Philips players. So they also had the problem :-(

My 2 problem discs play just fine in both an LG and even an old Samsung player, so it must be related to hardware and especially firmware.

But unfortunately no response yet from anybody related to Philips.

Maybe we should post a big ATTENTION thread in the main forum.

/Kondrup

zolee77
11-24-2011, 09:29 PM
Hi!

I have a playing problem for this new bluray disc:

Title Blu-ray disc: Harry Potter and the deathly hallows Part 2 - Special Features disc
EAN: 5996514009224
Device: BDP5180/12
SW version: V1.54

Error message: Unknown disk.

The device not recognize the disc.
The disk is new and dust free and has no scratches.
Other Blu ray discs plays fine.
When will be the new firmware release for BDP5180/12, what solve this problem?
Thanks!

maumau
11-25-2011, 08:30 PM
disc title: "Harry Potter e i Doni della Morte - parte 2" (italian version)
EAN: 5051891033696
Device: BDP8000/12
SW version: 1.60

There are little "jumps" in the image every 3-4 minutes during the whole movie. No problems with audio. The jumps are visible even with the "frame-by-frame" feature.
The problem is visible with 1080p/24, 1080p, 720p, 576i, HDMI Deep Colour= OFF, Video Bluray 3D= OFF.
Other users reported the same problem with different Philips players (3000 and 7000 series).

Peson
11-27-2011, 04:25 PM
Title Blu-ray disc: Harry Potter and the deathly hallows Part 2
EAN: 5051895084212

Latest Firmware on
BDP3000/12 KX1B0930544227
BDP2800/12 (2players)

Lots of framejumps in the movie.
Here are some examples of timestamps of the problems....06:19, 13:18, 16:36, 20:05, 23:22, 25:58, 27:24, 31:10, 33:50, 36:44, 37:21, 40:44, 41;19...

adelcapp
11-27-2011, 05:49 PM
We are experiencing a "stutter" problem with a lot of bluray discs here in Brazil, every few seconds.

Model: BDP3200x/78
Firmware version: last released (1.66)

Some of the discs:

"A pele (La Peau)". EAN: 7898467625040.
"O escafandro e a borboleta" (Le scaphandre et le papillon) EAN: 7897119458500
"A queda! As últimas horas de Hitler" (Der Untergang) EAN: 7897119458722
"Quem quer ser um milionário? (Slumdog Millionaire)" EAN: 7897119458340
"A vida dos outros" (Das Leben der Anderen) EAN: 7897119458333

Making some research on the internet, we found it could be something related to "motion interpolation" and "telecine judder". In fact, the effects of problems related to this matter are stutter at constant rate, as we have been facing. However, we are not sure and we'll contact technical support here.

kwinnie
11-28-2011, 08:21 AM
hi adelcapp,

is that an issue you see in almost all disc there in Brazil? or just particular ones?

adelcapp
11-28-2011, 11:42 AM
Most discs, kwinnie. But it didn't happen, for instance, with:

"Distrito 9 (District 9)", EAN: 7892770023777
"O segredo dos seus olhos" (El secreto de tus ojos), EAN: 7897119458142

And a few rented from the video store, such as "Além da vida (Hereafter)", by Clint Eastwood. We also tried with rented copies of the same movies we bought, and it happened the same way.

All of them worked very well on my brother's bluray player, which is not a Philips.

And I forgot to mention: it doesn't happen to DVDs at all. All of them run perfectly.

I don't know if there's a frame-rate difference or standard difference (PAL, NTSC; I mean, before they were mastered in HD) between the discs. It could be the reason for the difference in performance concerning picture stutter and telecine judder, maybe (supposing this is the cause of trouble). But I'm not sure.

I'd say a bad/good rate of 60%/40%, till now.

Thanks for answering!

Peson
11-29-2011, 06:05 PM
Here we go again. Now Star Wars Saga Disc/Movie 5 & 6. (1-4 is working fine)
Want start. Just a black screen and only "play" in the display. After 5-10min waiting i have to take the powercable out because the player didnt answer my command. Starting the player up again and the film is working. Same with film nr.6 when i changed the disc. Freezes and then unplugged the machine. I have seen other reports in this forum about this Movie and the same problem. Working fine in my Panasonic BD.

BDP3000/12 KX1B0930544227/Latest firmware 1142.1

EAN:7391772537492 (Swedish)

This is the third title in two weeks that doesnt work correctly.

kwinnie
11-30-2011, 06:54 AM
I'd say a bad/good rate of 60%/40%, till now.

that s not good... anyone in Brazil experience the same?

Philips - Remko
11-30-2011, 10:40 AM
Hi All,

Thanks for your feedback.

We would like to give you a brief update that the development team is now looking into 1) Harry Porter disc issue and 2) Brazilian disc issue.

For the other disc playability issue, we will follow our normal way of work- will order and verify them. We will update you on the progress.

Thank you,
Philips Moderation team

philitalia
12-01-2011, 12:53 PM
Also here in Italy problem with Harry Potter and Deathly Hallows part 2
Image stutters sometimes. Sound OK

New disc, no dust/scratches. Other discs seem to be OK.

BDP 9500/12
firmware 1.09

nlysgaar
12-03-2011, 11:01 AM
Brand new player
Device: BDP2850/12
Software: 1.54 (latest)


Heavy Stutter every few seconds from right beginning of films. Tried 4 films and 3 are bad.
Considering returning device.

Tested in shop:
- with different high grade cable - no changes
- in different player (LG) - plays OK

Bad performance on:
Titles (rental copies):

Twilight New Moon
EAN 705410681256

Twilight Eclipse
EAN 705410681881

Title 22 Bullets (Jean Reno) produced by Luc Besson
Don't have EAN at the time of writing this.

Playing OK:
Eat Pray Love (w Julia Roberts)
Don't have EAN at the time of writing this.


To Philips - please provide new software quisckly or the device goes back.

GTomaz
12-07-2011, 06:13 PM
that s not good... anyone in Brazil experience the same?

My BDP8000 is the Brazilian (Device: BDP8000/78 SW version: V1.60). Watching Harry Potter 7.2, the same thing happened to me too. In certain scenes in the film is a "delay" or "jump" in the image. I changed the default setting for the player and the problem persisted. I thought the problem was the disc that is American (UPC: 883929140886), however, by placing the disc, this time the Brazilian (EAN 7892110075442), the problem still exists. It is the first time it happened. No problem with other movies. Thanks!

kwinnie
12-08-2011, 02:45 AM
hello GTomaz, the harry porter disc if you are referring to the deathly hollows, there s stutter issue confirmed.
philips said they will work on this ...

ItsYerDa!
12-09-2011, 12:51 AM
BDP 3200/05 sw1.42

used to play but no longer plays

Inception EAN 5051892011969

The Ultimate Bourne Collection EAN 5050582710212 - None of the three films!

Avatar Collectors edition EAN 5039036045544

The Expendables EAN 5060223760025

All unknown disc errors, sounds like a dot matrix printer when it tries to read the discs.Machine is less than a year old! Since the last s/w update pretty much none of my blue rays are now working!

kwinnie
12-09-2011, 06:22 AM
hi ItsYerDa!

if all your disc cant be played, or it shows "unknown disc" issue,
it's probably a loader problem... i think you have to go to service to see if you hv to exchange that part...

your player still under warranty?

ItsYerDa!
12-09-2011, 08:36 PM
I don't think its the disc loader as Shutter Island, Wonders of the Universe and Pacific boxset are still playing.
Also AVCHD discs i've burned play fine as do DVD's, i wish i could revert to the previous firmware as everything was fine with version 1.32.
Its a bit depressing that i cant play the majority of blue rays i've bought!

Oscar
12-12-2011, 07:04 AM
So you say they worked beofe but after doing an upgrade these discs do not work anymore??

amokhera
12-26-2011, 07:45 PM
Title Blu-ray disc: Star Wars The Complete Saga
EAN: 039036048453
Device: BDP7500/12
SW version: V1.02

Hi,

I just bought my first Blu-Ray player this Christmas for the family - a Philips BDP7500BL/05 - and a set of Blu-Rays (Stars Wars Complete Saga, Star Wars Clone Wars, Harry Potter Collection and the Cars & Cars 2 box set). We had no problems with Cars, but intermittent problems with Cars 2 ( stopped a couple of times and we had to take out the disk and start again).

We just tried to watch Star Wars Phantom Menace and the disk doesn't load - just a blank screen. After several minutes there is still nothing and I have to turn off the player to get it to eject the disk. I've tried all 9 disks from the set and none of them load. Looking at this forum, there seems to be some problem with the Philips players and the star wars disks.

I've checked the firmware and tried the network update and the device tells me I have the latest version - v1.02 - i haven't tried the USB option yet. I've also reset the unit and it still has the same problem.

Cars 1 and Clone Wars plays fine, as does Harry Potter 3.

Is there a fix for this? or a customised set of disks? or should I get a different blu-ray player?

Edit 1:
I should add that all the disk and the player were bought in the UK through Zavvi.com and Pixmania.com

Edit 2: I found the firmware update to v1.10 on the support page and have applied that upgrade via USB, so the player now shows software version 1.10. i still get the same problem - just a blank screen, sometimes with a big play symbol and sometimes with the warning text about blu-ray playback but nothing else - it just freezes & then I have to pull the power, restart and eject the disc.


Thanks,
Amo

MorettiDP
12-28-2011, 12:19 AM
I have hard difficulties to run Avatar Extended Edition Brazilian Blu-ray EAN 7898512975731 in my BDP3100 since the discs menus aren't available.

amokhera
12-28-2011, 03:01 PM
I managed to fix my problem with Star Wars. I went to John Lewis and bought a Sony BDP-S570 instead.... As its on old model they did it for £99 which is only £10 more than I paid for the Philips.... Hopefully I can now recoup some of my money by selling this on eBay.

It's a shame, I've had a Philips DVD player for the last few years and it's been rock solid...

Amo

sebsil
12-28-2011, 07:52 PM
Hi,
I have exactly the same problem as amokhera, no disks from star wars saga could be read on my player.

BDP Model: Philips Blu-ray Disc-Player BDP7500SL

Firmware Version: V1.12

Its the french blu ray collection.

I saw that many other users have reported the same problem since this pack was released, 4 month ago!

Is there an unfixable issue?? it seems like...

thanks for your answer.

eschwabe
12-30-2011, 10:56 AM
I have the BDP3280/12 blue ray player, which sometimes hangs shortly after starting a movie from the "Star Wars - The complete Saga" blue ray collection.
EAN: 4010232053084
It hangs in the movie (so after reaching the menu, selecting to play the movie).
I then have to pull the power cord, as the player does neither react to remote control, nor the keys on the device.
After this cold boot I can play the movie without a problem, so it does not hang at the same position again.
So far this happened on Episode 2 and Episode 4 disk.
There seems to be no newer firmware available.
Model Number: BDP3280/12, SN: GS1A1136038714
I do not have an USB stick plugged in into the player

rollufje
01-02-2012, 05:39 PM
Another Harry Potter Deathly Hallows part 2:

Ean: 5051888085073
Player: BDP 5180
FW: 1.54

Disc 1, movie: The video stutters (a lot of times just before changing of camera or scene) Sound OK
Dics 2: The bonus disk. error: unknown disc

Disc not tested in other players since I've got only 1 blu ray player...

zolee77
01-03-2012, 08:50 AM
Another Harry Potter Deathly Hallows part 2:

Ean: 5051888085073
Player: BDP 5180
FW: 1.54

Disc 1, movie: The video stutters (a lot of times just before changing of camera or scene) Sound OK
Dics 2: The bonus disk. error: unknown disc

Disc not tested in other players since I've got only 1 blu ray player...


Hi!

I have same problem with the Harry Potter Deathly Hallows part 2 Disc 2 (Special Features disc),
I was indicated this problem in a previous post at 24th of november 2011.
When can we expect the new firmware release for bdp5180/12, what is solve this problem?
Thanks!

ruddinn
01-04-2012, 01:17 PM
Hi there.
I had problems with the new STAR WARS films on my Soundbar HST7140.
I upgraded the firmware and now it is playing.

gehmar
01-04-2012, 07:20 PM
Hi, i have problems with an older version of the AVATAR Blu-ray!

Exact title: AVATAR Aufbruch nach Pandora
EAN: 4010232050069
Model-Nr.: BDP9600/12
Fimware: 1.61
The disc mostly freezes at first start. so you have to restart the player to resolve the problem.

Best regards
Markus

mexicano
01-05-2012, 03:17 PM
Film - Harry Potter and the Deathly Hallows Part 2
- EAN - 5051892028301
- Model Number of your device BDP3100/05
- SW version installed on device is: 1.42
- Exact problem faced: It comes up as Unknown Disc when I insert disc 2 with the Special Features.

Can someone at Philips please advise me if they are working on a fix for the above problem now? I really don't want to wait months to be able to watch the special features!!

mexicano
01-07-2012, 10:55 AM
Hi All,

Thanks for your feedback.

We would like to give you a brief update that the development team is now looking into 1) Harry Porter disc issue and 2) Brazilian disc issue.

For the other disc playability issue, we will follow our normal way of work- will order and verify them. We will update you on the progress.

Thank you,
Philips Moderation team

Hi Mods.

Can you tell us if there is an update yet on fixing the problem with the Harry Potter disk 2 yet?

Many thanks

Philips - Remko
01-09-2012, 08:15 AM
Hi All,

We can reproduce the issue of the disc " Harry Potter and the Deathly Hallows", and we are working on providing a solution for this.

I can not give you any dates as always.

Regards,

joke
01-10-2012, 04:45 PM
Hi,

Pirates of the Caribbean: On Stranger Tides (GERMAN)
EAN 8717418319571
BDP3200/12
SW Rev. 1.66

The disk hangs after starting out of the main menu.
Disk has to be ejected after that.
Starting at chapter 2 worked fine.

RobinFR
01-13-2012, 08:46 PM
Simple: no one loads. Black screen. Device says play. No action possible.

Please can you send a firmware update? Last was 08.2011... Is really 2 years too old for a device?

Oscar
01-16-2012, 07:04 AM
Hi Robin,

But which device are you using? What is the ean code for the movie??

Regards,

Toengel
01-29-2012, 10:43 AM
Hi,

I think this is more related to a bad working 24p conversion...

Toengel@Alex

mr.eko
02-02-2012, 04:53 PM
Hellraiser Trilogy (German Uncut)

EAN: 4006680061023
Device/Model: BDP3000/12
SW Version: V1142.1

Disc 1: plays error free

Disc 2: error message "unknown disc"

Disc 3: error message "unknown disc"

hope somebody can help !

Monkey
02-04-2012, 03:26 PM
Model-Nr.: BDP7500MKII/12
Fimware: 1.60

Exact Title: Black Swan
EAN: 4010232053701

Exact Title: Iron Man IronMan2
EAN: 4010324037824

Exact Title: Gran Torino
EAN: 5051890005014

Exact Title: Untote wie wir
EAN: 5050582882148

Exact Title: Kill The Boss
EAN: 5051890053312

....all "Unknown Disc"
Older Disks works perfect

Hope you can help me

Philips - Remko
02-06-2012, 08:15 AM
Dear mr.eko & monkey,

I have send you a personal message. Please check your inbox.

Kind regards,

zolee77
02-09-2012, 10:54 AM
Hi Remko and Philips Mods!

When we can expect the new BDP5180/12 firmware release, what is fix the the Harry Potter Deathly Hallows part 2 Disc 2 "unknown disc" error?

Thanks!

Oscar
02-09-2012, 12:39 PM
Was in contact the other day with support and they told it was not taking that long anymore.... Have my son waiting to see it ;)

Rgds

maumau
02-25-2012, 06:44 PM
We can reproduce the issue of the disc " Harry Potter and the Deathly Hallows", and we are working on providing a solution for this.

I can not give you any dates as always.

any (good) news ?
It's quite a lot we are waiting for a solution. I would like to watch this movie for the second time ...

joke
02-25-2012, 07:15 PM
Hi maumau,

have you tried to start the movie by selecting the first chapter instead of starting the
movie out of the menu? This was my workaround but don't ask me why it worked ...

Toengel
02-26-2012, 01:08 PM
Hi,

NEW: System Software Version 1.62 for BDP9600 and BDP8000

Fixes the stuttering playback issues found on the Blu-ray disc Harry Potter and the Deathly Hallows: Part 2.

Toengel@Alex

maumau
02-26-2012, 04:28 PM
@ joke
no, that method doesn't work in my case, but ..... THE NEW FIRMWARE 1.62 FIXES THE PROBLEM !
Now the movie is better than ever (finally).
Well done Philips !
The picture quality of this player is really very very high.

zolee77
02-27-2012, 11:01 AM
That's great Philips! But when comes the new firmware release for the BDP5180/12 player, what is solve the "unknown disc"(Harry Potter Deathly Hallows part 2 disc 2. (special features disc)) error? Thanks!

Nalle Pu
02-28-2012, 03:46 PM
Hi, i am new here.
My device BDP 7600/12 Firmware 1/42

My Problem: i recorded a HD TV Movie with eyetv on my mac and burned with toast a BD-R SL.

Playback is not Ok on the BDp7600/12. I think everybody describes this as stuttering.. ( microsjumps).

Thank you for your help

Monkey
03-01-2012, 02:10 PM
Hi there

After two weeks my BD Player is back....and repaired.
The laser was damaged...and all Blue Rays working fine after repair.
Thanks Remko
Have a nice day

SimonS
03-09-2012, 05:53 PM
HI

WORLD INVASION: BATTLE LOS ANGELES EAN 5903570067334

model BDP3100/12 firmware 1.42

problem: "UNKNOWN DISC" error

please help !!!!

Philips - Remko
03-12-2012, 07:28 AM
Dear SimonS,

For the "unkwown disc" error, this may be cuased by loader issue. This has to be checked by the service centre. Please make sure that once your device will go there that you include the disc that gives this error message.

Please contact your local centre for any further assistence www.philips.com/contact

Kind regards,

john_snow
03-13-2012, 11:45 AM
Title: Game of Thrones - The complete first season
EAN: 5051892074636
Device: BDP5200/12
Firmware: 1.42
Problem: After inserting the discs - black screen. Device says "Play". Nothing happens.

Oscar
03-13-2012, 11:50 AM
Hi John,

But is it not even loading.....I have the thing with my Star Wars set that I have to wait for some while before it works......give it some time

Toengel
03-13-2012, 11:54 AM
Hi,

also try to deactivate your network connection.

Toengel@Alex

john_snow
03-13-2012, 01:02 PM
After some restarts, "Game of Thrones" appears to be working now. It takes a while, but it works.
Cannot reproduce what happened before.

Kuno28
03-14-2012, 11:44 AM
1
Title Blu-ray disc: Paul
EAN: 5050582849271

2
Title Blu-ray disc: Four Lions
EAN: 4042564131581

3
Title Blu-ray disc: Slumdog Millionär
EAN: 4260170490148

They are all German blu-rays.

Device: BDP5180/12
SW version: 1.50

The drive makes strange noises for some seconds and then the player says "Unbek. Disc" (=unknown disc).

PS: The blu-ray drive in my PC plays the discs without problem.

Joe PT
03-14-2012, 11:56 AM
Hi, I'm a new member of the forum (just registered now).
I have bough 2 BDP 3000 (I have a city and beach houses) and I have lots of disks that both players dont read. The last one I have issues with, is the special edition of BEN-HUR. The disk with first part of the movie plays nicely, but the disc with the second part of of the movie and the disc with the documentaries simpli dont load.
Discs with the movies SKY CAPTAIN, DAY OF THE DEAD, SLEEPY HOLLOW, TEARS OF THE SUN, and many others, simply dont play at all. However they all play withou problems in my PS3.
Later I can give a complete list of discs with EAN codes, if necessary.

Thanks for commentaries.

Toengel
03-14-2012, 12:02 PM
Hi,

please update your BDP to the latest firmware (via USB, remove any discs before), post the firmware and the EAN codes (after testing again, if an update was available).

Toengel@Alex

Joe PT
03-14-2012, 12:11 PM
Hi Toengel,

I have the latest firmware release (v.1142.1, I think). It doesn't resolve the problem.
Later I will make an exaustive list of all the titles with EAN codes, and will post it.

I also experience the problem I saw already posted somewhere, with Alien movie. It starts with Image zoomed to the max in just one corner of the screen. It can olny be resolved returning to the main screen, an then selecting the movie again.

Kuno28
03-15-2012, 07:46 PM
1
Title Blu-ray disc: Paul
EAN: 5050582849271

2
Title Blu-ray disc: Four Lions
EAN: 4042564131581

3
Title Blu-ray disc: Slumdog Millionär
EAN: 4260170490148

They are all German blu-rays.

Device: BDP5180/12
SW version: 1.50

The drive makes strange noises for some seconds and then the player says "Unbek. Disc" (=unknown disc).

PS: The blu-ray drive in my PC plays the discs without problem.

OK, now it is not longer taking any blu-rays, even the ones it played before...

I think it is a hardware problem and will send it in for repairing.

dalmate
03-17-2012, 06:26 PM
GAME OF THRONES - THE COMPLETE FIRST SEASON
EAN - 5000136942
DEVICE - BDP3000
FIRMWARE - 1142.1
Problem: After inserting the discs - black screen. Device says "Play". Nothing happens. Have to hard reboot to restore any form of service and cycle happens again.

Peson
03-26-2012, 09:44 PM
This is ridiculous Philips. Reported issues with Harry Potter, Aliens,Star Wars , Walking Dead ..etc, since 3-4 month with 3 different model of my Philips player and nothing has happen. (e.g BDP3000). To be able to see the movies i have to buy a player from another manufacturer (Panasonic) and all of the movies is working like charm. Im really disappointed how this is handle. Im forced to change my daughters models of philipsplayers as well, since no upgrade is available after month of waiting.

Oscar
03-27-2012, 09:37 AM
I have seen various updates coming around for Harry potter in the last weeks....maybe yours is still about to come?

Oomen
04-04-2012, 11:53 AM
For those of you who can't update the firmware using a USB-stick try altering the filename "UPG_ALL" to "UPG" it worked for me.

However Game of Thrones still doesn't work even after updating to the latest firmware. Screen just goes black after trying to load it and after 10 or so seconds it skips back to the bdp3000 menu. Hope a resolution is available or on it's way.

swiftarf
04-08-2012, 08:39 PM
Same problem as previous posters.
Game of Thrones- The Complete First Season EAN - 5000136942

won't play on my BDP3000/05 with latest firmware- 1142.1

Most of the time it goes back to the "Play disc" menu, at other times it hangs and requires the power to be switched off although the player responds to a couple of buttons on the remote- HDMI changes HDMI output, but other buttons (such as "Top Menu" flash up the crossed out circle icon and nothing else). Very occasionally the disc plays!!

Think it's about time you got your act together with a firmware upgrade.

mbirth
04-10-2012, 09:19 AM
Got a severe problem with the German version of "The Smurfs" = "Die Schlümpfe", EAN 4030521721890. The intro and main menu work fine but starting the main movie freezes the player after about 1 second. Tried several times without luck.

Also the BluRays for Alien and Aliens (EAN 4010232055941 and 4010232055934) make the picture stay black after inserting them with the player not reacting to any button presses. After about 5-10 minutes, the player goes into screen saver mode and shuts down. If I turn it back on (from standby), the movie seems to work.

This is on a BDP3000/12 with latest firmware 1142.1.

Philips - Remko
04-10-2012, 02:21 PM
Hi swiftart&mbirth,

I have send you a PM, please check your personal messages in your inbox.

Thanks

Stochasticus
04-11-2012, 10:12 AM
Hi swiftart&mbirth,

I have send you a PM, please check your personal messages in your inbox.

Thanks

I have the same problem as swiftarf, oomen and dalmate with the BDP3000/05 with the latest firmware and the Game of Thrones bluray. If there is a fix coming I would appreciate knowing about it. Thanks.

joke
04-11-2012, 11:02 AM
Hi Remko,

any PMs for 3200/12 owners? Still trouble with lots of Blue Rays as you can see in several threads.

tinman_GER
04-16-2012, 08:29 AM
For the record (already reported via phone):

BDP3200/12
Serial No.: SM1A1114009824
Software: 1.67
Blu-ray: Kill Bill Vol. 1 (StudioCanal steelbook; EAN: 4006680061771)

Frame skips/jumps during the whole feature. Visible during frame-by-frame as well. Can be reproduced over and over at their respective timecodes.

Playback without hickups on:
BDP3200/12
Serial No.: GS1B1146027093
Software: 2.22

peptalk
04-18-2012, 03:27 PM
@tinman
Why don't you upgrade the player to SW2.22 like the other BDP3200/12 you have, or did you make a typo?

tinman_GER
04-18-2012, 03:43 PM
1.67 is the latest software for SMxxxxxxxxxx, 2.22 the latest software for GS1Bxxxxxxxxxx. Same model, different hardware revisions and software branches.

peptalk
04-18-2012, 06:31 PM
1.67 is the latest software for SMxxxxxxxxxx, 2.22 the latest software for GS1Bxxxxxxxxxx. Same model, different hardware revisions and software branches.

I know it did sound to simple;-)

Beck
04-18-2012, 09:42 PM
Hi

Model BDP2800/12
System software version: 1.54
No updates available.

Problem: Frame jump every one or two second over the entire BLU-RAY film:
Title: Immortals
EAN: 5708758685023
Purchased in Denmark.

This is my first BLU-RAY film :-(
Same problem on a handful of other BLU-RAY titles borrowed.
All my DVDs are played nicely without any problems.

Hope, there is help for this model as well. / Beck

Mike_G
04-19-2012, 10:27 PM
Model: BDP3000/12
Firmware: latest version

Title: Game of Thrones, complete first season
EAN 5000135244

As for a lot of other people here, the disc loads and then freezes with a black screen. Power cord has to be pulled in order to restart. Very irritating.

Italy
04-20-2012, 08:54 PM
I see several firmware upgrades have recently been released to solve the audio and video problems when reproducing the "Harry Potter and the Deathly Hallows part 2", not the same for the BDP-7500SL/12 and BDP-7500BL/12 (2009 models of 7500). When do you plan to release a similar upgrade for these models as well? Thank you.

Philips - Remko
04-22-2012, 08:17 PM
Hi Mike_G, Italy,Joe PT, Dalmate and Stochasticus


You all have a PM, please check your personal messages in your inbox.

Thanks

joke
04-23-2012, 05:22 AM
When do you plan to have a fix for the BDP3200? Roughly ...

paulshahz
04-29-2012, 01:51 PM
GAME OF THRONES - Season One Episodes 3-5
EAN - Don't know because Love Film have a sticker over the middle.
DEVICE - BDP3000
FIRMWARE - 1142.1
Problem: After inserting the discs - black screen. Device says "Play". Nothing happens. Have to hard reboot to restore any form of service and cycle happens again.

I notice that this is quite a common problem. I can't believe Philips haven't been able to fix it yet. Slow, horrendous process to get help. Think I'll give up and play it through my laptop Blu-ray

jonny1234
05-01-2012, 01:24 PM
Having issues with: Hugo
EAN number: 5017239151828 (uk)
Model Number of your device: BDP3100/12
SW version installed on your device: 1.42 (downloaded this last night from your forums)
Exact problem faced: it gets about 30 minuets in and the picture and sound start jumping. tried all sorts of troubleshooting but it still happens. It would appear it's missing our frames or not buffering properly.

Anndar
05-02-2012, 12:49 PM
Same Problem as Mike_G

Model: BDP3000/12
Firmware: 1142.1 (latest, afaik)

Title: Game of Thrones, complete first season
EAN 5051890079756

Is there a fix yet?

MichaelAug
05-09-2012, 04:58 PM
Title: Åsa-Nisse Wälkom to Knohult
EAN: 7332421040390
Device: BDP9600/12
Firmware 1.63
Exact problem: Start to stutter after 2-3 minutes and then stutter each 4-5 minutes

tinman_GER
05-13-2012, 09:04 PM
BDP3200/12
Serial No.: SM1A1114009824
Software: 1.73
Blu-ray: From Dusk Till Dawn (EAN: 5060223761916)

Jerky/stuttering video quite regularly. Most notably when actors move (see following GIF).

http://bit.ly/KhAX48

joa
05-20-2012, 08:54 PM
Firmware: latest version

Title: Game of Thrones, \ season 1
EAN 5000138656

apparently a common problem: the disc loads and then freezes with a black screen. Power cord then has to be pulled in order to restart.
sometimes it just says "play" other times it says "HDCP ERR".

all other DVD's and Blu Rays work without any problem.

Flinty
05-24-2012, 10:01 PM
BDP 7300/12
Firmware 11111.2
Driver BC3300 857353300

Disk Game Of Thrones
EAN 5051892074636

Played disk one once (very slow to start but no other issues), now the player freezes with PLAY on the display and a black screen. No response from buttons on the player or the remote. Have to unplug to clear. Same problem with disk two. Did not try the others.

When I try the software upgrade it tells me there is new software available, but offers the same version that is currently installed.



Edit; EAN incorrect.

backhandguga
05-27-2012, 08:57 PM
"When I try the software upgrade it tells me there is new software available, but offers the same version that is currently installed."

I got that too. I wouldn't worry much about it. Just a simple glitch that could be easily corrected in the future versions. https://imagicon.info/cat/12-19/vbbiggrin.png

astrid vr
06-04-2012, 08:56 PM
Hi,

I have the same issues as many other people here:

Model: BDP3100/12
SW Version: 1.42

Title: Harry Potter and the Deathly Hallows Part 2 (special features disc)
EAN: 5051888085073
Problem: Error message: unknown disc

Title: The Lion King
EAN: 8717418335076
Problem: movie freezes almost every 10 seconds

We also have a problem with the Star Wars Blu-Ray (don’t have the EAN code right now): during the beginning, it constantly freezes.


I would love to see the extra's from Harry Potter, so an upgrade would be welcome :)
I noticed there were some firmware upgrades for other models, fixing the Harry Potter problem. Has anyone got an idea when it will be available for the BDP3100 series? I just upgraded my firmware, but the problems were still there.

Thanks in advance!
Astrid

kwinnie
06-20-2012, 10:54 AM
Firmware: latest version

Title: Game of Thrones, \ season 1
EAN 5000138656

apparently a common problem: the disc loads and then freezes with a black screen. Power cord then has to be pulled in order to restart.
sometimes it just says "play" other times it says "HDCP ERR".

all other DVD's and Blu Rays work without any problem.

wt device n firmware u hv?

PaulRed123
06-22-2012, 08:50 PM
Player: BDP2600/05
SW Version: 2.14 (no update available)

Disk: Fright Night
EAN: 8717418323967

The disk starts to load -
• if USB key is present, the Touchstone logo appears for a moment and then goes blank
• if there is no USB, the "BD live - insert usb" message appears at stays on screen.
In both cases, the player becomes unresponsive and must be disconnected to restart it.

tinman_GER
06-23-2012, 09:54 PM
BDP3200/12
Serial No.: SM1A1114009824
Software: 1.73
Blu-ray: Hugo (2D & 3D on one disc; EAN: 5017239151828)

Regular and rather appalling noise of the reading head re-positioning for the second half of the film.

Bela11
06-24-2012, 09:23 AM
wt device n firmware u hv?
Hello,
Impossible to read BD Games of Thrones on BDP7300/12 firmware 1026.1.
Freezes on message PLAY with black screen.
EAN Code 5051889226321

tinman_GER
06-25-2012, 09:28 PM
BDP3200/12
Serial No.: SM1A1114009824
Software: 1.74
Blu-ray: The African Queen (EAN: 5037115327239)

Jerky playback (like with From Dusk Till Dawn) during the main feature and bonus material.

jacobd
07-02-2012, 08:33 AM
BDP 5200/79
Software: v1.55
Blu-ray: Game of Thrones (Complete First Season)
EAN: 9325336130858

Issue:

When changing discs, the new disc inserted will not load and play correctly.
Results in a black screen with no sound or images
Restarting the player will usually fix this, sometimes the remote becomes non-response and the power button on the front of the player needs to be pressed

Have also had two other issues occur with the same EAN, when initially powering up the player, sometimes the disc fails to load and the player needs to be reset.
When the player is resuming from power saving mode (after leaving the player idle for a while) sometimes the player will not resume and needs to be re-powered.

nimbystripes
07-03-2012, 06:41 AM
I suggest for you to have it replaced if you get this problem over and over. http://imagicon.info/cat/12-19/vbbiggrin.png

macclanefr
07-27-2012, 12:52 PM
model : 5180
software : 1.62
Blu ray : District 9
EAN : 3512391145156

Blu ray : Redline
EAN : 3700091023168


Unknown disc error

Thanks for everything

dinohk112
08-16-2012, 05:24 AM
- title of disc: Star wars the complete saga (9-disc blu ray set)

- EAN ref no: 4717415182608
- Model no of player system: HTS5560/98
- SW version installed: v56 (latest update)

Problem:
- only the very last disc can be played back fine. (documentary/spoofs contents)
- cannot play first 8 discs.
Message appeared on screen: (player screen indicates: 2 007)
This Blue-ray disc has been manufactured to the latest Blu-ray Disc standard.
To ensure the best possible viewing experience,
your Blu-ray Player may require an update.
Go to http://blu-raydisc.com/ for best result blah blah blah.....

Other titles are fine.
I am very sad! It is such an expensive package!!!!
Thank you.

RobertS
09-03-2012, 06:43 PM
Hi,

Blu ray disc: the "Fantastic Four Rise of the Silver Surfer" a Dutch/France release (20th Century Fox)

EAN 8712626036623

Model Number: BDP7600/12

Firmware V1.55

The problem I found is the following: most of the supplements are not visible or selectable. I can only see/select from the extras the two audio commentaries. But none of the others like The Making of 'Fantastic Four etc. etc is visible. This problem is present under firmware V1.42 and 1.55.

Regards,
Robert

anyvang
09-08-2012, 07:23 PM
Hey. Not sure if you can call it not playing back, but here we go:

Films: Million Dollar Baby (EAN: 5704028215822) and Midnight Express (EAN: 5051162291176)

Model Number of my device: BDP2850/12
Firmware V1.74

Problem: The player seems to be skipping a few frames now and then. If I then try and rewind and repeat the same part of the particular movie, it doesn't skip it. It does not occur if a scene mainly consists of conversations and no real motion.

bloem88
09-26-2012, 05:51 PM
I noticed that about every BD I play now has a 'stutter' (didnt notice it before, maybe it wasn't there). I'd like to try to upgrade the firmware (model is BDP 3200/12), but my question was: does the DVD region unlock code still work if I upgrade the firmware?

Oscar
09-27-2012, 01:50 PM
@macclanefr.....unknown disc is service

Paladium
09-29-2012, 09:59 AM
What about the movie Avatar (EAN 8712626081081) in combination with the BDP8000 (and BDP9600) player.
Loading takes up to 10 minutes and more. Quick fix is to disable internet acces over WIFI. Problem is acknowledged since september 2011.
Still no SW update that deals with this problem.

madmega
10-04-2012, 08:04 PM
After 2 years of use i found out that my BD8000/12 does not play my new Harry Potter - Philosopher's Stone Ultimate Edition, it freezes at two places, for 5 seconds, skipping some lines, and then it continues again.

I have model BD8000/12
Harry Potter Ultimate Wizard's Collection, disc 1 Philosopher's Stone...this is a 31 discs box set.

My BD8000/12 had version 1.53, and there is my other problem, my player said there were no updates, now i browsed this site and found version 1.63, i have updated my player but still the disc freezes.

Stephen Davies
10-11-2012, 09:26 PM
Just bought new prometheus Blu Ray disc EAN:039036054157My Philips BDP 3100/5 player with the latest update installed SW: 1.43 will not play it. The display on the player counts up to 7 then just stops working.
It seems that new every new blu ray disc my player needs updating.

museverte
10-18-2012, 07:58 PM
Same issue with Game of Thrones Blu-Ray. When inserting one of the blu-ray's, the screen goes black and nothing happens. Before my upgrade, the player froze completely and I had to reset the power of the device to eject the disc. After the upgrade, I still see or hear nothing, but I can already eject the disc without the device crashing now.

Device: BDP7300/12
Software: 1026.1
Driver: BC3300 85753300

Title: Game of Thrones
EAN: 5-051888-099810

jaimie
10-30-2012, 09:06 AM
Hi,

I have a BDP5180/5 Blu Ray player, it comes up with the message "unknown disc " when trying to play the following:

Prometheus ASIN: B005ZCHQKA


Sons of Anarchy Season 4 ASIN: B005ZC9SBU

No problems with any other discs.

I have upgraded firmware to v1.62 but issue still remains.

tinman_GER
11-15-2012, 09:55 PM
BDP3200/12
Serial No.: SM1A1114009824
Software: 1.73
Blu-ray: Three Colours - Blue (EAN: 5021866024400)

Jerky / stuttering playback (visually) just like I described it before for From Dusk Till Dawn and African Queen. Less frequent in Blue, but annoying nonetheless. Will this ever be fixed? How hard can it be?!

PJK
11-22-2012, 09:17 AM
Exact title of the disc: The Raid
EAN reference number of the disc: 8716777942345
Model Number: BDP 7500SL/12
SW version installed on your device: 1.12

Exact problem faced : Disk refuses to load. Drive grinds on the disk for about 1 minute and then displays Unknown in device display. Player then shows three icon menu (Play disk, Play from USB and Settings). If I select the Play Disk option the player will show a message on the TV that "This disk is unknown".

ianrough
12-02-2012, 10:45 AM
I have the same problem, discs that used to load will not anymore saying UNKNOWN DISC I have now found that if the disc is region free or regions A B C they load OK! Just bough an LG and love it!

ianrough
12-02-2012, 10:47 AM
I have the same problem, discs that used to load will not anymore saying UNKNOWN DISC I have now found that if the disc is region free or regions A B C they load OK! Just bough an LG and love it!



Hi,

I have a BDP5180/5 Blu Ray player, it comes up with the message "unknown disc " when trying to play the following:

Prometheus ASIN: B005ZCHQKA


Sons of Anarchy Season 4 ASIN: B005ZC9SBU

No problems with any other discs.

I have upgraded firmware to v1.62 but issue still remains.

ianrough
12-02-2012, 10:48 AM
I have the same problem, discs that used to load will not anymore saying UNKNOWN DISC I have now found that if the disc is region free or regions A B C they load OK! Just bough an LG and love it!



Exact title of the disc: The Raid
EAN reference number of the disc: 8716777942345
Model Number: BDP 7500SL/12
SW version installed on your device: 1.12

Exact problem faced : Disk refuses to load. Drive grinds on the disk for about 1 minute and then displays Unknown in device display. Player then shows three icon menu (Play disk, Play from USB and Settings). If I select the Play Disk option the player will show a message on the TV that "This disk is unknown".

Sailordan
12-02-2012, 06:34 PM
Hello, we bought one year ago a blue ray Bdp3200, and we bought two blue ray disc recently but they do not work, it said unknown disc. We have installed the latest firmware and followed all your instructions.

The titles are:
Lost in translation EAN* 5060116726787
Version: V1.75, Zip file, 160.36 MB, Date published: 2012-10-15 installed
It said disc unknown.

Apocalypse Now (3 disc) Special edition including Hearts of Darkness EAN* X0003C2WO5
It said disc unknown.
Version: V1.75, Zip file, 160.36 MB, Date published: 2012-10-15 installed

lucas1970
12-03-2012, 10:09 AM
Hi for unknown disc you need to go to service..

Rhino
12-03-2012, 07:57 PM
Title: Total Recall
EAN: 8712609655384
Published by: Columbia Pictures Industries, Inc (SONY)
Problem description: regularly stuttering sound (using Dolby True HD)
Bluray player: Philips BDP9600/12
Firmware version: 1.63
A/V Receiver: Onkyo NX-TR 906
TV: Philips 46PFL9704H/12 latest f/w version

marco75
01-19-2013, 02:09 PM
I bought the Philips Blu-ray BDP7500S2/12 in december 2010 and have been very content with it until recently, when it started to have problems with some new discs/movies. It says "unknown disc" and refuses to play the movie. In the beginning the problem solved itself when after a few tries it would accept the disc/movie in question. However one of last Blu-rays I bought "Battleship", was completely refused. To eliminate the possibility that I had a bad copy I exchanged itat the store, but this didn't solve the problem. It still refused this movie. This problem only displays itself with a few particular blu-rays and not with DVD's. I don't have any problems with my older movies as well as other new discs/movies/


My technical information:
Blu-ray player: philips BDP7500S2/12
Firmware version: 1.63

Titel 1: Battleship
EAN: 505082889543

Titel 2: We Bought A Zoo
EAN: 8712626049043

Titel 3: Elizabeth
EAN: 5050582748949

fafling
02-09-2013, 01:15 PM
Model : BDP5180/12
SW version : 1.62

Title 1 : 2001 l'odyssée de l'espace
EAN 1 : 7321950798384

Title 2 : Blood diamond
EAN 2 : 7321910117675

Title 3 : Harry Potter à l'école des sorciers
EAN 3 : 5051889009351

Title 4 : Harry Potter et la chambre des secrets
EAN 4 : 7321910184721

Title 5 : Harry Potter et le prisonnier d'Azkaban
EAN 5 : 7321910156971

Title 6 : Hellboy
EAN 6 : 3333299848563

Title 7 : Layer cake
EAN 7 : 3333299894256

Title 8 : Paprika
EAN 8 : 3333299919850

Title 9 : XXX
EAN 9 : 3333299833989

Same problem on all discs : there's no sound on rear or center speakers when the soundtrack "ENG LPCM 5.1" is selected. There is some sound only on left and right speakers. HDMI audio is set on bitstream in the options.
I tried these discs on another blu ray reader connected to the same hardware and there is sound on the 5 speakers.
I have only one disc with LPCM 5.1 track where I have sound on the 5 speakers with BDP5180 : it's "Arthur et les minimoys" (EAN 3760062464642).

fafling
02-20-2013, 07:36 PM
Model : BDP5180/12
SW version : 1.62

Title : Le drôle de Noël de Scrooge 3D
EAN : 8717418284268

When reading the 3D blu ray with english soundtrack and french subtitles, if you move the subtitles, the reader stops responding to commands. Then, if you press the power button, "standby" is displayed on the reader but the film continues. The film eventually freezes after a few minutes. The reader has to be unplugged from mains to be stopped.

fafling
02-20-2013, 07:45 PM
For those with "unknown disc" issue, try using a CD lens cleaner (a special CD with a small brush). There may be dust on the lens of your reader. I know it worked for me.

Drodgers
03-08-2013, 03:49 PM
Hi

Some 3D discs do not play correctly on this player. Namely: Prometheus, Drive Angry, Green Hornet, Rio, Gulliver's Travels, Narnia Voyage of the Dawn Treader... They play as if the left and right fields are out of sync.

I have posted this previously on another thread to which many other people have the same problem. I received an email from Phillips back in October asking for the EAN codes of the discs which I supplied....but then nothing. And then on checking the thread this morning it has been "closed" without anything been advised as to whether the problem can be fixed with a firmware update or in fact any information at all. After care really is lacking.

I was recommended posting in this forum. So here goes again!

Prometheus (EAN 5-039036-054478)
Gulliver's Travels (EAN 8-712626-054030)
Drive Angry (EAN 5-060223-764801)
The Green Hornet (EAN 4-030521-724938)

Model: BDP5200/12
Firmware: 1.61

Regards

Darin.

langegekkie
03-18-2013, 05:35 PM
I see that i am not the only one,i have the excacly same problems,player does not load,or read the movies,only tikking sounds,but not al movies,and that is strange.

here comes my movie: expedition wolf from BBC Earth,

EAN reference number is 8715664097304
Modelnumber of my device is HTS7500/12
sorry i can not find a SW number but a Mcu Version number that is: 8.5 ----7500
Driver: BRO800 85750800 HTS 7500 (i hope it is any help)



The device not recognize the disc.
The disk is new and dust free and has no scratches.
Other Blu ray discs plays fine

Nieuwe
03-29-2013, 02:11 PM
Hello Philips,

almost a year ago I reported that Ice Age 3D is not playing correctly.
It looked as if the left and right eye were out of sync. When I paused the movie and first looked with my left eye and than with my right eye it was clear that there was a mismatche in frames for the left and right eye.

Firmware 1.55 fixed the problem. Last september I installed ver 1.61. So my BDP5200/12 has the latest firmware.

Last weekend I tried to watch Ice age 3 3D again and I was very surprised that what you say that ver.1.61 solved, was back again.
What happend here Philips??
Ver 1.55 releasenotes don't mention improving playback of Ice age 3 3d but it solves the playback malfuntion!
Ver 1.61 releasenotes mention "playability improvement of ice age 3d" but it brings back the problems!!!
The EAN code of the disc is: 8712626096047

Please bring back firmware 1.55!!

WatcherCtba
03-31-2013, 11:15 PM
BDP5200/78 Brazil firmware 1.61

"Total Recal" EAN: 7892770031291 Sound Problems
"The Hobbit 3D" EAN:7892110077880 Picture Problems (out of sinc)

bertie
04-02-2013, 08:44 PM
today i bought two new Blurays, and i could not play them at my HTS sound/bluray system, is there an update planned ???
have the latest blurays a new codec? my latest update is from 2011,no new on supportsite.
plse advise how to view these blurays, all other blurays still work, without a problem!!

HTS 7520 latest firmware

blueray de marathon ean 8 713053815874
bluray pulp fiction ean 8 713045229832

Crazy4Blu
04-03-2013, 02:25 PM
My BDP5500/98 with latest firmware v3.71 cannot play two blu rays properly from X-men trilogy set.

EAN 0 24543 58131 4 80

1. X2 disc 1 (movie disc), black screen need to press next tract on remote to get disc menu. No background only menu options shown. in track 39 about time 2:04:00 into movie, the picture stutters.

2. X-men last stand disc 1 (movie disc). Cannot play at out and shows screen saying player need update on firmware. When pressing info on remote and choosing disc menu BD-J error 0242 shown. Cannot do anything to get to disc menu even with/without internet connection, with/without usb drive for bd-live.

The rest of discs play fine even for my other disc Wolverine and X-men last stand (2 other movies not in this package but also from Fox)

Suspect firmware issue.

Please help.

bertie
04-05-2013, 09:32 PM
Is there anyone from Philips reading the items in this topic,i don't mean i want an immediate answer,
but it would be nice to receive a message that Philips is looking into the files
plse let me know, thank you

Philips - Marcus
04-08-2013, 09:56 AM
Dear bertie and all users,

We do keep an eye on this tread in particular. We appreciate all feedback provided, especially as in this topic; unplayable discs. Thank to this feedback we are able to tailor software to suit our consumers needs.

Thank you all for your valuable feedback!

Kind Regards,

Marcus

Mattsson
04-08-2013, 07:16 PM
The Hobbit: An Unexpected Journey 3D

EAN* reference number 7391772200839

Ice Age 3 3D

EAN* reference number 7391772540263

Model Number BDP2980/12

SW version v2.52

Flickers and stutters on 3d.. verybad...

bertie
04-08-2013, 10:25 PM
Ok, thank you Marcus , for your quick reply!!
this means we can shortly find an update ?
this thread goes back to 2011

Philips - Marcus
04-09-2013, 08:35 AM
Hi,

The topic itself goes back some time, that’s correct. Reason for this is to keep it simple; all posts relating to disc issues in one place, old and new.

In terms of software, there is, unfortunately no “timetable” when new software is to be released. Normally the software developers take in to account other reported performance issues and make further improvements before a new software version is release.

Kind Regards,

Marcus

stduf
04-15-2013, 07:36 PM
hi, unknown disk for "rien à déclarer" french bluray ,
bar code 3 388330 040147 + 5218895

Read carefree few months ago and since unrecognized.

Bluray reader philips BDP5180/12, serial number SM1A1044038645

I contacted support French philips asked me to unplug the mains cable and plug again. but it is useless because when I do not use platinum, it remains off.

Drodgers
04-19-2013, 08:46 AM
Well

Here goes posting in yet another thread for the fourth time...

Model: BDP5200/12
Firmware: 1.61

Some 3D discs do not play correctly on this player. Namely: Prometheus, Drive Angry, Green Hornet, Rio, Gulliver's Travels, Narnia Voyage of the Dawn Treader... They play as if the left and right fields are out of sync. Prometheus (EAN 5-039036-054478), Gulliver's Travels (EAN 8-712626-054030), Drive Angry (EAN 5-060223-764801), The Green Hornet (EAN 4-030521-724938).

I have posted this previously on various threads which I was advised to when I got no answer. I eventually received an email from Phillips back in October asking for the EAN codes of the discs which I supplied....but then nothing. Eventually the threads that have been posted are "closed" and nothing is ever done.

This has to be the worst customer service I have experienced. Obviously the goods are not "fit for purpose" under the Trade Descriptions Act and Consumer Goods Act.

I have now been advised to post in this thread....so let's see!

Darin.

bertie
04-20-2013, 10:36 PM
i do agree with drodgers, although i received an answer from Marcus, it would be customer service when replies were given to the posters!!!
ie , we are working on the matter: we have resolved problems with .......
still working on ....
as i mentioned before thread goes back to 2011, but unfortunately so does my latest software update.
i did not purchase Philips for a life time of 1-2 years.
plse i understand you want to sell new machines , but do not forget your customers who bought Philips in the past 10 years

marty615
04-20-2013, 11:44 PM
I can confirm the problems:
Current problem with blurred 3D video:
Der Hobbit 3D
EAN 5051890140562
Philips BDP3380/12
Firmware v.2.59

AndreasP
04-29-2013, 05:14 PM
Having the same problem with 3D on The Hobbit
EAN: 7391772200839

Model: BDP5200/12
Firmware: 1.61
TV:47PFL7606/12

My nice movie evening was a disaster....Philips, making things better.....not anymore :(

rocc
05-05-2013, 11:18 AM
Luckily I paid this player € 140 (BDP5180/12) with 10 bluray discs available (among a selection), otherwise it will be outrageous with problems encountered two years after its purchase.
Unknown disk message with combo french édition dvd + bluray "rien à déclarer" and "alice au pays des merveilles" (tim burton) .
Disk "alice" is new (unwrapped and received yesterday). and does not pass! Unknown disk drive displays.
I am very angry
The French media philips talking up the info to the appropriate department to develop an update, but I think a mechanical defect or optical drive. we see that the reader can not read the disks and finally displayed "Unknown Disc".
Strange, other bluray operate without difficulty.

barcode :
combo bluray alice (zone B/europe) : 8 717418 268756
combo bluray "rien à déclarer" 3 388330 040147 + 5218895 (zone B/europe) .
If you could speed up the search for the cause of the malfunction and thus make them readable disk.

I plan to leave for another brand philips if not solve the problem .

Thanks you

ibrowse@tiscali.it
05-08-2013, 01:26 PM
Title Blu-ray disc: Equilibrium
EAN: 8031179932818
Device: BDP3000/12
SW version: V1142.1

Once inserted the disc into the player does not play the movie.
Do not start.

bertie
05-08-2013, 10:19 PM
Come on Philips , lets get cracking!!!
i can see many software updates for the new machines, why do you forget your customers with sound systems of two years and older???
the complaints are getting more and more .
Lets make things better

AaronP041
05-19-2013, 10:49 AM
Film: Weekender
EAN: 5060116726695

HTS 9140/12
Software V56

Disc tries to loads then ejects the disc.

Disc is undamaged purchased through Amazon.co.uk
Disc plays on Laptop with Power DVD 10.

The HTS plays all my other BD and normal DVD's

fafling
05-25-2013, 09:31 PM
Model : BDP5180/12
SW version : 1.62

Title : Le drôle de Noël de Scrooge 3D
EAN : 8717418284268

When reading the 3D blu ray with english soundtrack and french subtitles, if you move the subtitles, the reader stops responding to commands. Then, if you press the power button, "standby" is displayed on the reader but the film continues. The film eventually freezes after a few minutes. The reader has to be unplugged from mains to be stopped.

Same problem with :
Title : Destination finale 5 3D
EAN : 5051889219286

LeGlaude
06-25-2013, 08:34 PM
Film : Salt
EAN : 8712609662894

Film : Le Cinquième Elément
EAN : 3607483163887

Player : BDP7500S2/12
Software : 1.63

Some strange noises during 10 seconds and then "Unknown Disc".
Can be played on another bluray player.

Toengel
06-25-2013, 08:38 PM
Hi,

did these BDs worked in the past? If yes, then the loader unit may be defect - service i needed.

Toengel@Alex

Rinde
06-27-2013, 11:33 AM
Film : Game of Thrones Season 1
EAN : 5051888099810

Film : Beyonce I am... world tour
EAN : 886978081896

Player : BDP9600/12
Software : 1.63

Both blu-rays play, but after a while the screen shows white/green stripes. Even if I stop the bluray and the screen goes back to the home menu, the stripes stay. Only after ejecting the discs the screen goes back to normal. Anyone else have seen something similar?

bluevoice
07-03-2013, 02:10 PM
I can confirm the problems:
Current problem with blurred 3D video:
Der Hobbit 3D
EAN 5051890140562
Philips BDP3380/12
Firmware v.2.59

@marty615 and AndreasP

Seems that the left and right eye frame are inverted on this title (just like "Prometheus" and "Life of PI"). There's a software update (coming) to address this. In the mean time, try watching the movie with the 3D glasses upside-down :cool:

Toengel
07-03-2013, 05:06 PM
Hi,

for BDP3380 an Update is available. Other devices, which have the left/right problem:

http://www.supportforum.philips.com/de/showthread.php?6001-3D-Probleme-diverser-Blurays-(Hobbit-Prometheus-Ice-Age-4)&p=45683&viewfull=1#post45683

BDP5200 is in the pipeline...

Toengel@Alex

bluevoice
07-04-2013, 10:25 AM
For HTS8562/12 an update version 1.58 is also available to add automatic detection of the inverted left - right eye frame on some 3D Bluray titles. No need to turn the 3D glasses upside down anymore :cool:

The_One_Known_As_Hansen
07-23-2013, 02:53 PM
Having problems with Breaking Bad Season 3 (only disc 2-4) disc 1 Works fine.

Film: Breaking Bad The Complete Third Season
EAN: 5051162304012
Model HTB9550D/12
SW: 1.09.01

The discs (2-4) loads fine and the disc own menu also loads fine, after language and subtitle selection and episodes selection the warnings starts, but after 9-12 sec the system freezes completely and the standby bottom is only thing working.

This happens on disc 2-4. Not a single episode on the discs 2-4 starts. I've got the disc replaced once and it's still the same. have also tried playing the disc on my PC and another brand of DVD player and they Works fine.

bertie
07-27-2013, 11:51 AM
Hello Philips,
149 reports now on this item , sadly enough not many from Philips indicating that a solution is near.
my hts 7520 still does not play the latest blu rays and no update is available.
the machine is only three years old , support should run for at least 5 years.
i cannot imagine that peaple buy a new set every year.
we all choose for philips since we knew it as a top brand ,good quality etc
this way we cann all choose cheap brands and exchange every two years!!!!
plse reply to the thread.
thank you.

delambo
07-31-2013, 08:14 PM
Film: Titanic 3D blu-ray
EAN: Unknown - Love film rental
Model BDP5180/12
SW: 1.62


This seems a common problem from reading on other forums. When the player is connected to the internet the disc spools, then shows "unknown disc error". If I get this error then I unplug the player from the internet and "upgrade" the firmware to the exact same version that I am already running, I can watch the film if disconnected to the internet. As soon as I connect the ethernet lead again the problem re-appears. Titanic is not the only film that has this issue, and from a cursory google search it appears that I am not the only customer who has experinced this fault (although it does appear that I am the only one to find a workaround). If I never connect the player to the internet then the problem never comes back, it is only after I connect via ethernet. It seems to me that there is a firmware issue going on that probably needs addressing.

Thanks.

Maverickunna
08-01-2013, 08:41 AM
My disc problem is well known and there are many devices, which had problems with the disc.

Player model: BDP 5200/12
Firmware: 1.67
DISC EAN: 4030521731028 (German)
Movie: Total Recall (2012) Extended Directors Cut

I have the already known issues with the sound dropouts. It starts after about 12 minutes and repeats very often in this movie. Sometimes the sound breaks for a full minute and then runs asynchronous. I got a replacement from SONY, but this second disk has the same issues.
A workaround helped me the first time: When I changed the sound output from BITSTREAM to PCM the sound works properly. But it gets downsampled so bad. I don't want to use this workaround anymore.
This disk has the "Cinema" version and the "Extended Cut" on it.
I also changed the HDMI cables but it didn't help.

Hope you can fix the issue with a SW update.

HBH
08-18-2013, 05:49 AM
Hi,

I'm having issues with the following disc.
- Side by side
- EAN* reference number of the disc: 6768528396
- Model Number of your device: BDP5500/98
- SW version installed on your device: 3.71
- Exact problem faced: around 7 min 40 sec into the movie, the sound is on and off. This only happens to the audio track #1 (5.1 surround) but it's working fine for the track #2 (stereo). The issue is specific to the Philips player as I tested the disc with my PlayStation 3 and everything was fine.

bdpuser
12-14-2013, 04:58 PM
- Movie: Taxi Driver (35-th Anniversary Edition Blu-ray)
- EAN: 5050629001938
- Player model: BDP3300 and BDP3280
- SW version: BDP3300: 2.61; BDP3280: 2.47

The problem is observed on both BDP3300 and BDP3280:
If you go to the Special Features menu and select any of the 3 audio commentary tracks, the menu freezes, rendering the remote useless. This happens in both Top Menu and Popup menu.

I tested the same disc in other players and this problem is present only in BDP3300 and BDP3280.

CC2443
01-03-2014, 07:12 PM
Movie: Star Wars The Clone Wars Season Five
EAN: 3000050482
Player model: BDP3406/F7
SW version: BDP3406 2.41

Both discs will not load at all. Regular loading screen of the disc spinning for a couple seconds then it disappears and the screen stays black.

bertie
01-04-2014, 10:07 PM
Finally it is 2014, happy new year everybody.!

This topic now runs for more than one year and still no update for my HTS homecinema system.
this year i will try other ways of convincing Philips, to listen to their customers and treat them as such.
hundreds of Blurays have been mentioned in this topic (Philips asked us to use this topic), but no real action from Philips.
Lets find out if twitter and facebook are the media that Philips will listen to.this topic seemt rather useless
i am disappointed and reading all 155 messages, i have not found one positive reaction

so sad, Samsung and Sony makes things better, now we wait for Philips!

sr9yar
01-05-2014, 08:34 PM
yeah,
sad, very sad

mine has stoppped playing bds too
seems its easier to thow it out ((

Arnoldv1702
02-01-2014, 08:15 PM
Another title which doesn't work properly on a philips BDP:

- Exact title of the disc: Lord of the Rings, The Motion Picture Trilogy
- EAN reference number: 8716777931585 (BD93158)
- Model Number of your device: BDP3100/12
- SW version installed on your device: 1.43
- Exact problem faced: First menu on disc, language selection, freezes. Only possible command is to scroll through both language options (NL and FR). Not possible to continue trough the menus this way. Result is a non-playable disc.

fafling
02-07-2014, 01:36 AM
Model : BDP5180/12
SW version : 1.62

Title 1 : 2001 l'odyssée de l'espace
EAN 1 : 7321950798384

Title 2 : Blood diamond
EAN 2 : 7321910117675

Title 3 : Harry Potter à l'école des sorciers
EAN 3 : 5051889009351

Title 4 : Harry Potter et la chambre des secrets
EAN 4 : 7321910184721

Title 5 : Harry Potter et le prisonnier d'Azkaban
EAN 5 : 7321910156971

Title 6 : Hellboy
EAN 6 : 3333299848563

Title 7 : Layer cake
EAN 7 : 3333299894256

Title 8 : Paprika
EAN 8 : 3333299919850

Title 9 : XXX
EAN 9 : 3333299833989

Same problem on all discs : there's no sound on rear or center speakers when the soundtrack "ENG LPCM 5.1" is selected. There is some sound only on left and right speakers. HDMI audio is set on bitstream in the options.
I tried these discs on another blu ray reader connected to the same hardware and there is sound on the 5 speakers.
I have only one disc with LPCM 5.1 track where I have sound on the 5 speakers with BDP5180 : it's "Arthur et les minimoys" (EAN 3760062464642).

I found a possible cause and a workaround for this issue : apparently, if the player outputs Dolby Digital sound, then all subsequent 5.1 PCM tracks is outputted with sound only on left and right speakers. All the discs that I have that are affected by this bug have Dolby Digital sound in the menu and / or as the default sound track for the movie.

That's probably why "Arthur et les minimoys" has no issue : the menu has PCM sound, not Dolby Digital.

Now here's the workaround, which works for all discs where the film can be resumed after restarting the player :
- select the 5.1 PCM track in the menu, then start the movie (or switch to the 5.1 PCM track during the movie with the audio button or the pop-up menu). Now there should be some sound only on left and right speakers.
- put the player on stand-by.
- wait a few seconds, then switch the player back on.
The movie should resume automatically with the 5.1 PCM track being now outputted with sound on the 5 speakers.

fafling
02-26-2014, 10:49 PM
Model : BDP5180/12
SW version : 1.62

Title : The sixth sense / Il sesto senso
EAN : 8717418144265

Same problem as usual with the PCM 5.1 soundtrack (no sound on rear or center speakers), but this time there's no workaround : the film can't be resumed after restarting the player, and before you reach the menu, some screens have a Dolby Digital soundtrack which trigger the bug.

kuguardgrl13
06-29-2014, 11:24 PM
Getting "Unknown Disc" error on BDP2100/f7 (software version 2.24) purchased refurbished from Groupon. All blu ray discs are Region 1/A or, if unknown, purchased in the USA.

"Cinderella" EAN: 786936814057
"Frozen" EAN: 786936838923
"The Hobbit: An Unexpected Journey" EAN: 794043165344
"The Hunger Games: Catching Fire" EAN: 031398181521 80
"The Little Mermaid" EAN: 786936834321
"The Lone Ranger" EAN: 786936836370
"Mary Poppins 50th Anniversary Edition" EAN: 786936836110
"Monty Python and the Holy Grail" EAN: 043396341937
"National Treasure" EAN: 786936811346
"Disney Robin Hood" EAN: 786936834710
"Sherlock Holmes" film starring Robert Downey, Jr. EAN unknown, blu ray only version, steelbox case, purchased at Best Buy

sonscope
07-02-2014, 02:24 PM
I had the 'Unknown Disc' issue with the Dutch Film on Blu-Ray 'Winter in Wartime' on my BDP7500/12 Player. I noticed that my firmware version was 1.12. I then checked the philips download page for my player and noticed that the latest version available was now 1.10. which was lower than my installed version. Via USB I downgraded the software on my player and the problem disappeared.

bdpuser
07-25-2014, 10:25 PM
- Movie: Taxi Driver (35-th Anniversary Edition Blu-ray)
- EAN: 5050629001938
- Player model: BDP3300 and BDP3280
- SW version: BDP3300: 2.61; BDP3280: 2.47

The problem is observed on both BDP3300 and BDP3280:
If you go to the Special Features menu and select any of the 3 audio commentary tracks, the menu freezes, rendering the remote useless. This happens in both Top Menu and Popup menu.

I tested the same disc in other players and this problem is present only in BDP3300 and BDP3280.
Still no signs of a firmware update... This thread is useless. Those models are not that old but Philips seems to have abandoned any support.

bertie
08-09-2014, 04:51 PM
Hi everybody , i am back again, still with the same problems
no firmware upgrade.
i checked all my Philips machines: HTS 7520 sound cinema, my TV 42PFL5405H and my mediaplayer HMP 3000

all bought ca 2011 because this time i wanted a good well known brand, and not my Lidl or Aldi , medion machines with 3 years guarantuee and pick up service..

no no no this time more money spend on Philips.

what a disappointment , the update on firmware will only follow 1 yaer and then it is finito, no more backup

look at this topic last for two years now, all good people indicating BD that do not play
result.....NOTHING
Samsung apparently backs new models up with min 4 years firmware upgrades.
so next time .....

bye all..

Jasonj
08-12-2014, 11:32 PM
Model : BDP5180/12
SW version : 1.62

Title : The Wolverine 3D
EAN : 5039036063487>

Unknown Disc error for the 3D blu-ray disc, but the other discs (extended and theatrical release - non 3D) work fine. Other 3D discs such as Lego Movie 3D and Avatar 3D work fine