View Full Version : SA3ARA04K/02 ISSSUE WITH BBC iPLAYER

11-11-2011, 09:50 PM
Hi, I can download iPlayer programmes (using the download for portable device option) and transfer these to my gogear OK. I'm running XP and Windows Media Player 11 - as required I run the video file for 10-15s with Media Player - where it plays OK - before transferring using Windows Explorer.

However, when I try to play the video file on my gogear it doesn't play and gives me an error message saying "DRM License Not Available" - despite the video playing OK when on my PC before transfering, and after transfer it will play OK through Windows Media Player whilst the device is still connected.

Can you please help?

Many thanks, John

12-01-2011, 03:23 PM
How many files have you tried? Were you transferring on the day you downloaded them or had they been laying around on the PC for a while?

I have a slightly older version of the Ariaz and I know there were some issue from the BBC's end earlier this year, I haven't used it with iPlayer since but maybe it's happened again? :confused:


12-01-2011, 07:44 PM
Thanks for your message paradiddle - I tried several files, all were freshly downloaded from iPlayer and the first 10s or so played via Windows Media Player. I'll try again as it's been a few weeks - just in case the problem has gone away.

Can I just check - have you been able to successfully download & play from on your player ?

12-02-2011, 01:27 AM
Can you also checked this?

just to see if the file format is supported. just PC plays a lot more codec than this media player.
so better cross check codec

12-02-2011, 04:42 PM
Thanks for the link kwinnie. The files downloaded from iPlayer are .wmv, so I assume that the codec is fine. Have you ever been able to play these files ?

12-06-2011, 01:32 AM
sorry i dont have such files.... so what i hv suggested are just some generic information for video playback

noticed it's in wmv format, however, it still depends on the sampling frequency and bit rate etc... if the codec info of your file is out of scope of those your player support, it cannot play.

i'd like to understand more :
1) are you using songbird for file transfer? since songbird should have converted your file to some format and standard that your player supports... so if a file is transferred through Songbird, not window explorer, then it should be supported...

2) if you are already using songbird :
then you can transfer one smaller file to the other user (i can help testing also) or the moderator to see what s the problem that these files are not supported.

Philips - Gary
12-06-2011, 09:43 AM
Hi John,

If you are receiving a DRM error message I would recommend using Philips Songbird to transfer the files to your GoGear as Songbird is designed to aid in the transfer of DRM encrypted material to your player.

If you do not have Songbird on your PC you can download it using the following link:


You will still need to activate the viewing licence by playing the file briefly as advised by the BBC:

If this does not help please come back to us so that we can look into the matter further.

Kind regards,


06-21-2012, 07:36 AM

Many thanks for your reply. After giving up on this for 6 months, I decide to try again, and have installed the latest quicktime onto a Windows Vista PC (with Media Player 11 as standard), followed by installation of Songbird. Now I can download from iPlayer onto my desktop, play the first half a minute or so in Media Player and then succesfully transfer across to the device using Songbird.

So far so good, but when I try to play the video on my device I just got a blank screen for the first couple of seconds and then the video ends and it goes back to the menu screen. I've tried this with a couple of different downloads - same result each time.

Can you help further please ?

Many thanks, John

11-10-2012, 08:42 AM
Maybe it's now working? I had exactly the same problems as John did, gave up for six months too, and yesterday tried again (transferring files with Windows Explorer, not Songbird): it now works! The only thing I did beforehand was update Adobe Air via the Adobe website.