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Deterli
11-17-2011, 03:43 AM
Hello there.
I just by raga 4G two weeks ago, and I can't use songbird to update my firmware.
I know that the website is going on maintain, but after the resolve, I still can't get update.
Can I get the new firmware from other side?
Thanks

ps: my model number is SA3RGA04B/07

kwinnie
11-17-2011, 05:53 AM
Have you installed the latest Philips Songbird?
http://download.p4c.philips.com/files/s/sa3rga02k_02/sa3rga02k_02_psb_eng.exe

I tried just now with my Raga 3. It successfully upgraded from v1.03 to v1.07.

Are there some error message? If not, maybe you can check the error console and try posting it here...
Songbird > Tools> error console

Deterli
11-17-2011, 07:36 AM
Error: location is null
Source File: file:///C:/Program%20Files%20(x86)/Philips/Philips%20Songbird/xulrunner/components/nsExtensionManager.js
Line: 4771

Thanks

kwinnie
11-17-2011, 08:18 AM
is that possible you are using a Songbird version that's not for your device? Can I know how you install songbird?

Deterli
11-17-2011, 08:43 AM
I just download the songbird from the official website. Then update.
Can I have alternate method to download the firmware?
Really appreciate for help.

kwinnie
11-17-2011, 08:50 AM
not really... the upgrade must be go through Songbird. There are possibilities that if you are not using the Songbird of your own device, say you are using the Songbird for GoGear Connet, there may be some crash report...

So, just in my case I can update my Raga 3, it shows that, the downloading is not a problem already. It can be a problem of the Songbird (as I mentioned) or a problem of your hardware....

This is not a good solution, but if you can reset it or restore it to factory settings...and then try upgrade... it can help I guess... (but I will rather leave it as the last resort as this means you lost all your files)

maybe by the error consoles, the Philips team can help further...

Deterli
11-17-2011, 09:09 AM
Yes it work!
After I do the reset. It finally do the update!
Thanks you guys A LOT!

Philips - Gary
11-17-2011, 10:52 AM
I'm glad to see you got it working Deterli :D

Please come back to us if you need further help with your RaGa.

Kind regards,

Gary