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View Full Version : Disc tray remains open on my micro Hi-Fi MCM394 and system doesn't work



Silvana
11-23-2011, 09:30 PM
I don't know what I did, but the disc tray remains open and when I press the open/close botton it doesn't go back in place. Besides that, on the display it says ECO POWER permanently, and the system does not work, it is blocked. If I plug it off and on again, it continues in the same way. If I push the tray manualy it goes in but inmediatly opens again. What is the problem, and what can I do?
Thank you so much.
Silvana

Philips - Gary
11-24-2011, 01:41 PM
Hi Silvana,

I'm sorry to hear that your Micro Hi-Fi system is not responding to your commands, unfortunately it appears that you have already tried all of the troubleshooting tips we can provide via the forum :(.

In this case I would strongly recommend contacting you local Philips Consumer Care Centre to discuss the next steps.

You can find your local support number here:

http://www.support.philips.com/support/catalog_selector.jsp

Kind regards,

Gary