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View Full Version : Strange Sound Problem with 42PDL7906 and HTS9241



Jason
11-28-2011, 10:36 AM
Hi,

Ok, I have a new Designline 42PDL7906H/12 TV, with a HTS9241/12 Sound Hub connected on the HDMI 1 (ARC) connection.

I also have an AppleTV device on HDMI 2, a PC on HDMI 3 and a satellite box on Scart.

I have encountered a stange problem when playing movies from my iPad, through my AppleTV with the sound on the HTS whereby I can hear the background music through the HTS, but the voices of the actors is missing.

This has happened on two seperate occasions yesterday, and it required both the TV and Soundhub to be power cycled to resolve.

Any ideas?

Also, having the sound drop problem that seems to be mentioned a lot on the forum where I cant get any sound through the soundhub.

I had updated the TV to 000.014.084.000 and the HTS to V1.27

Thanks,

Jason

Philips - Thomas
11-28-2011, 11:40 AM
Hi

does that also occur with the Soundhub disconnected?

Regards
Thomas

Jason
11-28-2011, 04:02 PM
Hi Thomas,

Does not seem to, when I turn off the Soundhub the TV reverts to it's internal speakers and plays all the sounds correctly

I have not noticed it with any of the other input sources.

I only purchased both systems last Friday so I am still playing around with it, but I will swap the apple over to one of the other HDMI inputs and test it.

I will also try to isolate the exact steps to reproduce the problem.

Regards

Jason

Philips - Thomas
11-28-2011, 05:01 PM
Hi

I will waiting for your Input.

Regards
Thomas

Jason
11-29-2011, 09:03 AM
Hi Thomas,

This morning I started playing a movie from my iPad/Apple TV through the TV and everyting was working.

When I switched on the Soundhub I got the background music/sounds but no voices from the characters (was watching Shrek).

Switched off the soundhub so the TV reverted back to it's internal speakers with all of the sounds and voices.

Switched the SoundHub back on and could hear everything including voices.

Worked every time after that - but I didn't get time to try everything from another cold start.

Jason

Philips - Remko
12-02-2011, 10:37 AM
Hi Jason,

Please try again from a cold start and give your input. Also I asume when you play these movies directly through the HTS then you do not have any issues either do you?

Thanks

Jason
12-13-2011, 04:28 PM
Hi, sorry for the delay in getting back to you on this, but yes I have tested it again and it is happening.

I have recorded a video showing it, you can see it from here;

www.collsoft.ie/philips/MVI001.AVI

Thanks,

Jason

Jason
01-03-2012, 03:20 PM
Any Update?

No-Regret
01-04-2012, 11:38 AM
Hello!

I have the same sound problems with an Philips TV and an HTS9241!

When i choose on HTS soundsettings the "Auto" mode sometimes are no voices on the Movie. Its often on new cinema Movies with Sourround or 3d Sound.

When i choose on soundsettings the Vsur or Stereo Sound and not "Auto" the voices are always active....

I try anything... HDMI Calble changed, reset TV and HTS, scanning HDMI, new Updates........

but the Problem already exist.

We need help there........

Thanks!!

Jason
01-11-2012, 05:30 PM
Hey guys, any news?

Jason

No-Regret
01-14-2012, 12:04 PM
Hi Jason, i solved my problem. Try this: Download the newest driver for hts and tv via pc.Download in usb stick. Ignore that you allready have the same Version installed and ignore that your hts and tv didn't find a new update via internet automatic. Read install Guide and install!!

If you have questions you can ask me. Plz reply if it.'s work.

goortsk
01-19-2012, 05:40 AM
Hello. I've a 42pdl7906h/12 tv with version q5551.0.14.93.00 and a hts9241h/12 with version 1.27. Before updates of software the hdmi arc recognition on my hts9241 was working very well trough easylink. Now if I want to set up the easylink feature on my hts9241 under the mapp audio ports he does not find the tv. On the tv hdmi arc is activated as well as all other features. I tried to reinstall software and changed cables but same problem. What would be the solution for this problem?

Toengel
01-19-2012, 06:35 AM
Hi,

try on both devices:

- deactivate Easylink
- deactivate ARC
- standby devices
- pull power cord for 2-3 minutes
- restart both devices
- activate both Easylink and ARC
- restart devices

Toengel@Alex

goortsk
01-20-2012, 07:16 AM
I tried Toengel procedure and it worked fine. Thankx.