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View Full Version : Clipping/clicking noise from TV speakers when playing blu-ray discs on BDP7600/05



cdf
12-17-2011, 09:32 PM
Hi,

I have just received our new BDP7600/05 blu-ray player to go with our Philips 40PFL8605H/12 TV and are having an issue with what can be best described as a 'clipping' or 'clicking' noise from the TV speakers that occurs regularly every second or so like a clock when playing blu-rays and DVD's.

I've connected the HDMI straight from the blu-ray player to the TV so it's a simple set up. The noise seems to get louder and softer at random times but is always there to some extent and is very irritating. I've changed HDMI leads and moved the blu-ray incase that was having some effect but it is still there, it seems worse on the menus. The noise isn't there when using BBC iPlayer, Net TV or the player Menus. I've updated both TV and Player to the latest software two days ago so presume it's not a old software issue and ruled out the TV as our Sky receiver is not giving any issues and i've put it through the same HDMI ports as the blu-ray player.

Rather annoyingly the Philips blu-ray has replaced an outstanding Sony blu-ray player that has given us two years sterling performance, but I wanted the TV and player to match.:rolleyes:

Any help or advice much appreciated.

Carl

kja
12-17-2011, 10:07 PM
Did you update your tv's firmware recently? If you did then it's the same issue (http://www.supportforum.philips.com/en/showthread.php?3625-Your-experiences-with-FW-v0.140.44.0-for-5xx5-6xx5-and-7xx5-series-%282010-models%29/page2) i and few others are having.

cdf
12-17-2011, 10:28 PM
I did update the TV software to SW Q5551-0.140.44.0 and the blu-ray to SW 1.35, but the clicking is only occuring when using the blu-ray player, the other input (our SKY receiver) is not creating a similar issue which is really puzzling me.

Cem Tural
01-03-2012, 07:17 PM
Dear Carl,
The problem is not with your BD player, but the TV! You have to install the Q5551-0.140.46.0 firmware. I have the 46PFL9705H model, and was having the exact same problem you have described. I tried 2 BD players, tried tweaking every setting there is on the TV and the players without any results... I was desperate and was thinking about returning the TV. Just today, Philips posted a firmware update for my model. After the update, sound from the TV speakers is OK now. Check the newest update for your model, or search for the Q5551-0.140.46.0 update. It will do the trick.

I hope this helps,
Regards,
Cem

cdf
01-03-2012, 07:47 PM
Dear Carl,
The problem is not with your BD player, but the TV! You have to install the Q5551-0.140.46.0 firmware. I have the 46PFL9705H model, and was having the exact same problem you have described. I tried 2 BD players, tried tweaking every setting there is on the TV and the players without any results... I was desperate and was thinking about returning the TV. Just today, Philips posted a firmware update for my model. After the update, sound from the TV speakers is OK now. Check the newest update for your model, or search for the Q5551-0.140.46.0 update. It will do the trick.

I hope this helps,
Regards,
Cem

Cem,

Thanks, I'm updating as I type this! Fingers crossed it will work (at least I have an old firmware version to roll back too if not).

Much Appreciated
Carl