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View Full Version : Spotify is now available on NP 3500. SW is now live.



Philips - Remko
12-19-2011, 07:37 AM
Benefits:

1. Listen to over 15 million songs on your device. This software update brings you the music service from Spotify. With Spotify, you now have access to unlimited music and make it easy to discover music on NP3500*.

After your NP3500 has been upgraded to the latest software, click “OK” on the remote control when you see an “OSS message” shown on the device to restart and begin enjoying Spotify. If you are already a Spotify Premium account user, simply go to Online Music Service in the menu item, select Spotify and enter your Spotify Premium account information. Once logged in, you can enjoy millions of tracks at any time you like.

Spotify music service is currently available in Austria, Belgium, Finland, France, Netherlands, Norway, Spain, Sweden, Switzerland, UK, & US. If you are not yet a registered Spotify Premium account user and would like to learn about Premium account registration information, please visit http://www.spotify.com to find out more information.

* Please note that this device supports only up to 70 playlists and total 2500 tracks in all playlists. Please visit our support website at www.philips.com/support more information.

* Please note that starting with this software version, we have disabled Chinese language support & Ogg Vorbis decoder support on this device. If you had selected Chinese as the language before the upgrade, then the language will be set to English after upgrade


Software Version Verification Procedure

1. In active mode, press the SETTINGS button on the remote control.
2. Press to select Information, press OK.
3. Press to highlight Software version: and the display will scroll to indicate the current software version your device is having.


How do I update the software on my device?

Make sure that your device has established a valid Internet connection with your router.

1. In active mode, press the SETTINGS button on your device remote control.
2. Press to select Check for software upgrades, press OK.
3. It will then check with the server whether there is newer software available. If there is a newer one, the screen would show:

New software is available for your product. Do you wish to install the software (see manual for conditions)?

4. Click Yes to start downloading the new software via the Internet.
5. After finish downloading the new software, the device will automatically start upgrading to the new one.
6. After the upgrade has finished, device will restart and you can then enjoy the device again.

Software update History

• Version v5.20: First Firmware Release.
• Version v5.37S: Second Firmware Release.

llesniew
03-04-2012, 04:02 PM
Is there any way I can use Spotify with my NP3500 in the USA? Online Music Service is not even an option on my menu and I have v5.37S installed on my device.

Philips - QK
03-05-2012, 09:30 AM
Dear llesniew,

We hereby confirm that Spotify can be accessed on your NP3500 in US. In order to access so, you have to access Internet Radio for at least once so that you can see online services under Internet Radio.
You can PM me your MAC ID & product reg. ID under Settings> Device information so that we can check with you at backend.

Thanks a lot in advance!

Kind regards,
Philips Moderation Team

Philips - QK
03-05-2012, 10:02 AM
Dear llesniew,

Having checked with our support team, we found that our backend team are now working on the system. We estimate the Spotify service will be ready tomorrow. Please kindly check on this again tomorrow.

Thanks for your understanding in advance.

Kind regards,
Philips Moderation Team

Philips - QK
03-06-2012, 10:28 AM
Dear llesniew,

Spotify service for US has been resumed now. You can reboot your device, enter Internet Radio & then go back to home screen. You should be able to see spotify under online services.

Please let us know if you encounter any difficulties. Thank you.

Kind regards,
Philips Moderation Team

llesniew
03-06-2012, 12:42 PM
Thank you SO much! I am a DIE-HARD Philips fan, so I really appreciate your assistance!

sultan
06-13-2012, 09:02 PM
I just bought an NP3500 from amazon.at (Austria). I checked it out in Austria an found spotify in the main menu of the device. I instantly tried it, registered to the premium account, because I liked it. The premium account supports foreign countries also, so I was happy to use the NP3500 in Hungary with spotify. Now in Hungary (where the NP3500 will be used) the spotify entry in the menu disappeared. How can this be? I already set it up for my account and now I can't use it? How can I solve this problem?

kwinnie
06-14-2012, 03:24 AM
hi there, reading the release note, it mentions Spotify music service is currently available in Sweden, Norway, Finland, the UK, the US, France, Spain, the Netherlands, Belgium and Switzerland.

seems Austria and Hungary not officially supported?

http://www.p4c.philips.com/cgi-bin/dcbint/cpcontent.pl?scy=GB&slg=ENG&mid=Link_Software&sct=WIRELESS_MUSIC_SYSTEMS_SU&cat=AUDIO_PRODUCTS_CA&session=20120601101230_63.216.59.225&grp=SOUND_AND_VISION_GR&ctn=NP3900/12&dct=FUS&did=ENG&reldct=FHI&file=/files/n/np3900_12/np3900_12_fhi_eng.pdf#toolbar=0&zoom=100

sultan
06-14-2012, 05:37 AM
hi there, reading the release note, it mentions Spotify music service is currently available in Sweden, Norway, Finland, the UK, the US, France, Spain, the Netherlands, Belgium and Switzerland.

seems Austria and Hungary not officially supported?

http://www.p4c.philips.com/cgi-bin/dcbint/cpcontent.pl?scy=GB&slg=ENG&mid=Link_Software&sct=WIRELESS_MUSIC_SYSTEMS_SU&cat=AUDIO_PRODUCTS_CA&session=20120601101230_63.216.59.225&grp=SOUND_AND_VISION_GR&ctn=NP3900/12&dct=FUS&did=ENG&reldct=FHI&file=/files/n/np3900_12/np3900_12_fhi_eng.pdf#toolbar=0&zoom=100

But Spotify accepted my registration from Austria and the NP3500 had Spotify in the menue and it worked without any problems. After switching on the NP3500 in Hungary, the menuitem disappeared. I think, it's simply a configuration issue, Spotify could work from Hungary also, why not?