View Full Version : Videociety warns Philips user regarding firmware 140.40 (2010 models)

12-19-2011, 05:01 PM
Dear Philips,

I got a newsletter from videociety. In this newsletter they are warning people to install firmware 140.40. They are saying that this version has massive problems with their Net TV app and that people need to send their TVs to repair (if they install 140.40).

So what's going on? Especially since Philips removed firmware 140.44 for 5K and 7K series today.

wichtige Informationen für alle Philips Net TV Kunden!

Wir haben heute eine wichtige Info vom Philips
Support erhalten. Demnach kann ein Firmware Update auf Version zu
Problemen führen.

Bitte führen Sie kein Software-Upgrade auf Version durch. Diese
Version ist fehlerhaft und führt zu massiven Problemen der Net TV Applikation.

Geräte mit dieser installierten Software-Version müssen zu Philips eingeschickt

Bitte wenden Sie sich für detaillierte Informationen an die kostenlose
Philips-Hotline unter 0800-0007520.


12-20-2011, 06:39 AM
I also saw this and was wondering, since I did not ecperience problems.

The Philips support hotline was not aware of this and I forwarded the newsletter to them ...

Sounds a little strange, that videociety says you should send your TV to repair, as a general announcement ...

Philips - Mark
12-20-2011, 08:01 AM
Hi Alex,

About the newsletter form Videociety;

Software 140.44 is the successor of 140.40.
It is now available for the 2010 range TV’s.

Both software versions are fine. See release notes below.

Q55xx_0.140.44.0(Publication date: 2011-12-08)
• Solution for audio drops and mutes with DVB-S boxes from Polsat.
• Solution for Video picture disturbances / freezes on two DVB-C HD services
on Eltrona Luxembourg network.
• Solution for sudden volume changes on Bose HCS systems via SPDIF.
• Solution for sound lost in combination with specific Hotel STB.
• Solution for slow respond of TV RC keys.

Q55xx_0.140.40.0(Publication date: 2011-08-24)
• Solution to activate Net TV in a better way.

Can you please mail me the newsletter, than I will try to find out where this comes from.
I suppose you are using this software and you have no problems with Videociety?


12-20-2011, 08:11 AM
Hi Mark,

actually, firmware 140.45 was released yesterday for 8K and 9K series... ;-)

The last time I watched a (free) movie on Videociety, I had no problems at all. But it wasn't a long movie (in the past I had a problem with the movie "Traffic" -> Videociety stopped after ca. 120 minutes. I don't know if this is fixed by now).

You can find the newsletter here: http://www.videociety.de/newsletters/24/


Philips - Mark
12-20-2011, 01:19 PM
The Videociety newsletter site will be corrected soon.
As you already confirmed, Videociety works fine with software 140.xx

12-20-2011, 01:25 PM

thanks for your fast response and feedback...

Toengel@Alex (Toengel@Alex)

Forum Guest
12-20-2011, 05:02 PM
Software 140.44 is the successor of 140.40.
It is now available for the 2010 range TV’s.

Both software versions are fine. See release notes below.


But why was the 140.44 removed by Philips yesterday? :confused:

12-20-2011, 09:26 PM
Hi, and the question remains WHY this obviously erroneous message was sent out by Videociety, where do they base themselves on ? And WHY is still the fact that with a HTS 5590 it is NOT possible to switch to FM radio with the TV remote NOT solved ?! When I install a new firmware on the TV, "Widgets" for ao switching to FM radio appear AND work, after restarting the TV these "widgets" are gone. So it seems more TV firmware problem than a HTS firmware problem !