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Amy
01-13-2012, 08:32 PM
When i plug my phone into the dock it registers as charging but when i try to play music the phone thinks it is playing but no sound comes from the speaker. I tried plugging several different devices in with no luck, any ideas?

Philips - Andrea
01-16-2012, 04:29 PM
Hi Amy,

Sorry to hear this. Can I please firstly ask the following:
* What iPhone do you have?
* Are you able to test another Apple device in the dock such as an iPod without the same issue?
* Please make sure all other apps are closed (not running in background) when you dock your speaker.

Kind regards,

Andrea

Amy
01-16-2012, 04:33 PM
It's an iPhone 3GS but I have also tried it with two seperate iPhone 4 and an iPad with no luck. I also tried closing all apps aswell as restarting the phone.

Philips - Andrea
01-17-2012, 09:34 AM
Hi Amy,

Unfortunately, as you have tried it with different Apple devices with no change I would suggest getting in contact with your local Irish customer support team.

They can advise you with regards to warranty: http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=en&userCountry=ie&_requestid=3853386

Kindest regards,
Andrea