Problem with firmware update - SA3VBE04R/97

[Wrouster]

Whenever I try updating my ViBE's firmware I get an error window and Songbirds stop's recognizing the plugged device, like it has been unplugged even though I didn't even touch it. I'm using the latest version of Songbird, the first time I updated myfirmware to version 2.02(it was stuck in 2.00 when I bought it yesterday) it updated just fine, now it says there is an update but it just gives me an error screen.
I use Windows 7 Home Premium 64 bits. Screenshot is attached.

Product information:
Model: SA3VBE04R/97
Serial: MT181121006016

775

[Wrouster]

It's been a week and I still can't update my firmware, anybody help?

[Wrouster]

Impossible to solve the problem?

[Philips - Andrea]

Hi Wrouster,

Apologies for the late response.

In this situation I would please suggest the following steps before attempting to update the players firmware. *Please back up any music you have on your player first*

(Do not connect player) Please load up Songbird --> Tools --> Repair --> Select GoGear ViBE

Once you have selected the above options, please then connect your player holding down the VOLUME + button. Continue holding the Volume+ button whilst connecting until the instruction box on Songbird disappears.

Please let me know how you get on after repairing your device.

Kind regards,

Andrea

[Wrouster]

I've already tried that a while ago. But it failed the same way, as if the player had been disconnected.

[jvpeters]

it s that the usb port issue or the cable issue...
something like it's too loose?