PDA

View Full Version : Problem with firmware update - SA3VBE04R/97



Wrouster
01-14-2012, 06:32 PM
Whenever I try updating my ViBE's firmware I get an error window and Songbirds stop's recognizing the plugged device, like it has been unplugged even though I didn't even touch it. I'm using the latest version of Songbird, the first time I updated myfirmware to version 2.02(it was stuck in 2.00 when I bought it yesterday) it updated just fine, now it says there is an update but it just gives me an error screen.
I use Windows 7 Home Premium 64 bits. Screenshot is attached.

Product information:
Model: SA3VBE04R/97
Serial: MT181121006016

775

Wrouster
01-20-2012, 08:02 PM
It's been a week and I still can't update my firmware, anybody help?

Wrouster
01-27-2012, 08:44 PM
Impossible to solve the problem?

Philips - Andrea
01-31-2012, 08:34 AM
Hi Wrouster,

Apologies for the late response.

In this situation I would please suggest the following steps before attempting to update the players firmware. *Please back up any music you have on your player first*

(Do not connect player) Please load up Songbird --> Tools --> Repair --> Select GoGear ViBE

Once you have selected the above options, please then connect your player holding down the VOLUME + button. Continue holding the Volume+ button whilst connecting until the instruction box on Songbird disappears.

Please let me know how you get on after repairing your device.

Kind regards,

Andrea

Wrouster
01-31-2012, 09:09 PM
I've already tried that a while ago. But it failed the same way, as if the player had been disconnected.

jvpeters
02-16-2012, 08:25 AM
it s that the usb port issue or the cable issue...
something like it's too loose?