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Andy5518
02-01-2012, 06:25 PM
( 40PFL7606D/78 )

where is the new software for Series 7000 LED TV? when will be released?

I just bought the tv because of Ambilight Spectra 2

but is defective, it works with only one color at a time
like this photo: http://siteecia.net/temp/2.jpg

The support of my country said to wait out the new software

but this problem for over 5 months and did not yield any solution. :confused:

atrc2012
02-01-2012, 06:53 PM
I've the same problem with my TV, which Ambilight that is supposed to be Spectra 2 is working as Spectra 1, with only 1 color by side, despite of Philips merchandising.
My TV model is: 32PFL7606D78 that its brand new, and there are many customers from Brazil with the same problem, all of us are waiting for the Firmware that will fix it.
Please hurry up!

Andy5518
02-03-2012, 03:37 PM
false advertising :mad:

Philips - Thomas
02-08-2012, 01:42 PM
Hi.

Did you alredy try to set the Ambilight Separation to the Maximum in the Ambilight Configuration? You will find this Option here: Main Menu > TV Settings > Ambilight > Separation.

Regards
Thomas

Andy5518
02-08-2012, 02:07 PM
Software is faulty or is it false advertising

I bought the tv, ambilight spectra 2 promises to be
should work with several colors while the same picture below:
http://www.hughsnews.ca/wp-content/uploads/2011/03/Philips-7000-Series-3DTV.jpg

but the TV works as an ambilight spectra, with only one color
photo below:
http://siteecia.net/temp/2.jpg

many people who have this tv series 7000 in Brazil, then the same problem

http://www.htforum.com/vb/showthread.php/165297-Nova-tv-da-Philips-32PFL7606-série-7000./page93

Toengel
02-08-2012, 02:18 PM
Hi,

so - did you try what Thomas proposed? What was the outcome?

Toengel@Alex

Andy5518
02-08-2012, 02:31 PM
Yes, I did it

I talked to philips support here in Brazil, and for a long time, I was told it was defective and had to leave a new software

but now they said they will not leave a new software and this is normal, said it anyway and is characteristic of the tv.

The advertisement says that is Ambilight Spectra 2, but it works equally wrong Ambilight Spectra 1
http://siteecia.net/temp/2.jpg

Toengel
02-08-2012, 02:40 PM
Yes, I did it

Hi,

what was the outcome? Is the option "Separation" available or not?

[Separation]: Adjust the difference in color levels on each side of the TV. Turn off this feature for a dynamic and uniform Ambilight color.

Toengel@Alex

Andy5518
02-08-2012, 03:47 PM
separation has the option (off, medium, maximum)
have tested the 3
but neither option makes lateção display multiple colors at once
only appears the predominant color



Ps: This defect is not just on my tv
is in all models pfl7606d 32/40/46

this is software defect or false advertising.

Toengel
02-08-2012, 05:17 PM
Hi,

ok - it sounds like a software bug...

Toengel@Alex

Andy5518
02-08-2012, 05:34 PM
has a solution?

what should I do?

support of Philips in Brazil said it would not have new software
and abandoned his client who has this tv

tms2007
02-08-2012, 08:00 PM
Please. Help us!!

Same problem here: 40pfl7606d/78

carolninda
02-08-2012, 09:52 PM
I have the same problem (32PFL7006D/78).
Why Philips doesn't care about us? We only want what we bought. Nothing more than this. First they assume it's a firmware with malfunction, but now they trying to make us believe it's the model of the TV. It's not. I bought this TV only because the Amblight.. If I knew I would have so much problem, I would never ever bought this. We just want a solution!

Andy5518
02-08-2012, 10:03 PM
are many people in the forum and have the same problem on TV

http://www.htforum.com/vb/showthread.php/165297-Nova-tv-da-Philips-32PFL7606-s%C3%A9rie-7000./page93

HELP US

Andy5518
02-09-2012, 03:03 AM
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?slg=en&scy=br&ctn=40PFL7606D/78

advertisement shows Ambilight Spectra 2
and functions as a Spectra 1

:confused:

Andy5518
02-10-2012, 02:13 AM
???? advert
http://imagem.casasbahia.com.br/Control/ArquivoExibir.aspx?IdArquivo=3410094

???? ambilight spectra 1
http://img408.imageshack.us/img408/1995/sdc11872j.jpg

????

:mad::mad::mad::mad::mad::mad::mad:

tms2007
02-10-2012, 02:10 PM
Come on Philips!!!!!!!!!!!!!! Fix it!

This problem is very very frustrating!!!

Philips
02-17-2012, 04:45 PM
Dear all,

The local team will get in touch with you to satisfactory fix the issue (if you are not contacted soon, please let me know via PM).

Regards,
JuAn

Alex Muriel
02-18-2012, 02:23 AM
Hello
We are having trouble with the 40PFL7606D/78 here in Brazil.
Philips announced this model with Spectra 2 but actually functions as Spectra (a different color on each side of the tv). Philips recently announced, after making us wait for over two months, it is not a problem but a feature of the device. Since the very Philips asked to wait while she developed a new firmware to fix the defect.
Please, we need a solution!
bye

Cookie
02-18-2012, 07:54 AM
Hello
We are having trouble with the 40PFL7606D/78 here in Brazil.
Philips announced this model with Spectra 2 but actually functions as Spectra (a different color on each side of the tv). Philips recently announced, after making us wait for over two months, it is not a problem but a feature of the device. Since the very Philips asked to wait while she developed a new firmware to fix the defect.
Please, we need a solution!
bye

If u look one post up you see a reply from Philips that they will contact you and fix it. What more do u need? BTW: Ambilight Spectra 2 means nothing more than 2 sided Ambilight, it says nothing about pixelated colours....

valtoy
02-19-2012, 12:53 PM
Well, the Philips Brazil said for me that they will contact me 1 week ago to fix the ambilight problem, but they never did, i'`m kind desappointed with the brazilian philips, i'm sad caus i like the philips tvs.

Alex Muriel
02-21-2012, 02:58 AM
If u look one post up you see a reply from Philips that they will contact you and fix it. What more do u need? BTW: Ambilight Spectra 2 means nothing more than 2 sided Ambilight, it says nothing about pixelated colours....


The problem is right there, my dear. Philips Brazil sold here having this tv Spectra 2 (two or more different colors on each side of the tv, but more than one color on each side). This is quite different from designing a Spectra color only on each side. As an example, the series 8000 also marketed as Spectra 2 projects two or three different colors on each side of the TV. Now, how to bring to an authorized Philips itself says there is no problem, this Spectra 2 series in 7000 (in Brazil only) serves as Spectra! The question is so absurd and shameful that Philips is modifying the website to evade his mistake. That is, a product sold (32PFL7606D/78, 40PFL7606D/78 and 47PFL7606D/78) with a feature that does not work as advertised!. What characterizes misleading advertising. And not to mention two or three months ago, Philips announced that it would be correcting the problem through a new firmware. This she spoke to several buyers of the same product, making us wait so long and now simply say that there is no problem in these models of the 7000 series.
I appreciate the contact.
Bye.

Philips
02-23-2012, 12:27 PM
@valtoy
@alex muriel

Please read your PM.

Regards,
JuAn

BTW, Cookie is right: Spectra 2 means 2-sided and Spectra 3 is 3-sided Ambilight (Spectra 1 does not exist). This can be one-colour per side, but also multi-coloured.

valtoy
02-23-2012, 04:08 PM
Ok Juan, but the Brazilian Philips could have a better explaination the difference between the ambilights colors, but they never did.
Actually they think the ambilight was with problem and they did promise to fix it, and everybody here was waiting to fix the problem, but the philips said one month later that no was problem at all with ambilights, so is a big confusion for us costumers.
A lot people bought tv and wait to fix the ambilight but that never happened, cause just later they(philips) explained about the ambilight colors, this is a really frustating.And now it's to late, we lost money thinking that we have one tv e actually we have other

Andy5518
02-23-2012, 07:28 PM
deceptive advertising is the word
Were Deceived many and the philips does nothing
Can it only be settled in court

Philips now changed advertising
but what about Those Who Already have bought? Were Deceived and ready? is it fair? :mad:

Andy5518
03-23-2012, 02:09 AM
Dear all,

The local team will get in touch with you to satisfactory fix the issue (if you are not contacted soon, please let me know via PM).

Regards,
JuAn

Thanks you, Philips really entered in contact with me, and he is really making something, but now they are delaying in the delivery of the new TV

The Philips recognized the error, modified the advertising and goes to change the TV

But so far nobody received a television set new, as promised

Sorry my english

Andy5518
03-23-2012, 07:30 PM
Hi

Good, I go wait the stated period to finish, and I enter in contact with the result in day 4 of April

Thanks

tampa_trick
03-27-2012, 04:23 PM
I also live in Brazil and have to say this is a bummer indeed, I compared several TVs and paid a bit more on the philips compared to the competition... and one of the reasons for choosing it was the ambilight, tbh it works just fine but after noticing that my experience could even be better I was really disappointed with the fact of no action coming from Philips' end to try to fix the mess they made with their advertising...

Is it really so hard to release a patch of some kind to get them LEDs flashing in different colours as announced?

One more thing that got me a bit uneasy were the apps, it is said that Philips offers over 500 apps and there are about 20 available on my TV, 10 of them complete rubbish, how can I browse and install other ones apart from the hand full that are available for download in the DL area in the SMARTV function, is there a site or link that can be done??

valtoy
03-29-2012, 03:16 AM
Thank you Juan for helping us, the philips of Brazil said that would give me a new TV until the day 04.02.2012 (Monday), not yet arrived, if not come Monday I'll be back here again to talk to you (Juan), cause I think you can support us.
thanx again

tampa_trick
03-29-2012, 03:40 AM
Dear all,

The local team will get in touch with you to satisfactory fix the issue (if you are not contacted soon, please let me know via PM).

Regards,
JuAn

Still wating for an answer.
Cheers,

Patrick

valtoy
03-29-2012, 04:59 PM
Hi Juan, how are you?
So, I have no good news, not several consumers received the promised by the new philips tv, these people had the same problem with the ambilight I, and I'm afraid that Brazil philips not honored its promise and not delivered the tv for me too
Please help me what do I do?

thanx


Val Santos

tampa_trick
03-31-2012, 04:52 PM
Juan,

Here is an update of the story.
I received a call from Philips Brasil yesterday and we started the process to try and set this straight once for all.
Cheers

valtoy
04-02-2012, 08:33 PM
Hi Juan
Frustrating, today was the last day to deliver the philips tv but not delivered
I'm very upset

Andy5518
04-02-2012, 08:47 PM
I am without TV since 05 of March and the stated period goes to finish in 2 days :(

Andy5518
04-11-2012, 07:02 AM
thank you Juan
After long wait
Here is my new tv

http://img213.imageshack.us/img213/2841/10042012027.jpg

http://img820.imageshack.us/img820/3181/10042012028.jpg

Philips
04-11-2012, 07:53 AM
Hi Andy,

That's a great looking TV. I hope we have a happy customer again.....

What about the other guys like Valtoy and Tampa_trick? Is it also solved for you?


Regards,
JuAn

valtoy
04-11-2012, 12:27 PM
I,m Here Juan, and i have the tv in my home, and thank you for help us, you are the man.
Cheers my friend


Val

tampa_trick
04-11-2012, 01:04 PM
@Juan

I'm still on the waiting list for the TV.
To be honest the whole process is a bit tiring, but acceptable in Brazilian standards.
It seems PHILIPS Brazil had issues with the transition of its transportation companies and as a result all deliveries were delayed and didn't meet the ETA.
The past week people started to receive their new TV sets and hopefully the 20-working-day waiting time will be met or being optimitic overcome.

Not quite sure if you are directly involved with the process here in Brazil, but thanks anyways.
Sincerely,

Patrick Bailey

tampa_trick
04-26-2012, 12:56 PM
YAY my new TV has arrived!
Ambilight working as should and lovely machine, the brushed steel finish is really nice!
10631064

fergerminare
05-09-2012, 04:44 AM
Hi Andy,

That's a great looking TV. I hope we have a happy customer again.....

What about the other guys like Valtoy and Tampa_trick? Is it also solved for you?


Regards,
JuAn

I have this tv and the problem also happens here.
How to solve?

Luis

Philips
05-22-2012, 02:35 PM
I have this tv and the problem also happens here.
How to solve?

Luis

Dear Luis,

Please send me your contact info (phone nr. or email) via PM or email (nettv.forum@philips.com), and we will contact you. Thanks.

Regards,
JuAn

MMPhoto
05-28-2012, 01:02 PM
Dear JuAn,

I'm having the same problem and sent you an e-mail, hope you understand and respond soon with a solution.

Thank you,
MM

zero_duke
07-04-2012, 10:08 PM
I just bought a new 7606D/77 and ambilight is working wrong. Just as ambilight 1. Firmware is 14-097, so the last version according to Philips website. Philips Argentina says this is correct, no problem at all. But we all know that is not true. They are trying to ignore the problem. What can I do? Is there any solution to this problem? Returning the TV to Philips would be difficult as they keep saying there is no problem.

zero_duke
07-05-2012, 09:02 PM
Thank you JuAn for your reply via mail. According to that, it is OK that the Ambilight feature on this TV is not multi-colour. But, that is not mentioned in any Philips webpage. And that was never said before, even here in this forum. Specifications on Ambilight for 8000 series and 7000 series are the same (on Philips webpages) I think that Philips is foul playing. My OLD 6605 is multicoloured ambilight. So, old 6000 series has better ambilight system than 7000 series. That's insane, indeed. I think that Philips has deliberately hidden this diference, not showing this information. Or... is a design malfunction that Philips is prepared to forget. And avoid paying for that. A shame, since Ambilight feature is paramount when comparing TV sets. So, knowing this NEW behavior from Philips my recommendation to people looking for your products would be: Be careful. Information hidden. New products could be downgraded versions. Keep in mind that "SENSE and SIMPLICITY" could frame the real meaning: "SENSE the hidden, our SIMPLICITY means downgrading". So no replacement from now on. But, if some customers received a new one with working Ambilight... what does it mean? Difficult to understand. I am very upset.