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View Full Version : 65PUS7502 losing connection with Fidelio HDMI Arc-soundbar



phillipka
12-01-2017, 09:58 PM
I have a 65PUS7502 and a Fidelio HTL9100 soundbar connected through HDMI Arc. This combo normally works fine, but when I start watching TV (or streaming music) after they have been in pause mode, there is no sound from the soundbar. When I go into the sound out-menu on the TV it is not possible to change to HDMI sound system since «TV speaker is active». Then I deactivate TV speakers and go back to HDMI speaker, but get the same message: The TV speakers are still active, so it is not possible to switch to the HDMI sound system.
When I turn on the Fidelio speaker, the HDMI Arc light is just flashing. (Sometimes I get sound from it in a second or two, but then it disappears again.)

I am not sure whether it is the TV or the soundbar which creates the problem. Any ideas?

Caroline – Philips
12-08-2017, 05:28 PM
Hi,
Could you please confirm if your devices are up to date?

phillipka
12-15-2017, 01:08 PM
My TV is up to date (just checked). I don´t know if there is a way to update the Fidelio speakers? (They are not connected to the internet.)