Problem with CI+-module

[Joerg78]

Since quite a few forum members have the same problem with CI+-modules I've decided to start an own thread for this bug.
I'm using a CI+-module from "Kabel Deutschland"; the CI+-Module is from SMiT, model 1660, Software-version 3.3.3.2, L12. According to the CI-menu I'm using a Smartcard version 3, CA-Version 3.159.201.28. Sometimes (but not every time) switching to an encrypted channel results in the message "encrypted channel" - switching back and forth (or just selecting the same channel again) fixes that problem temporarily (for that channel!).
Please look into that bug, it's very annoying.
TV-model: 37PFL9606K/02.

Other members have similar problems as stated here (http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-(2011-models)&p=24968&viewfull=1#post24968), here (http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-(2011-models)&p=25141&viewfull=1#post25141) and here (http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-(2011-models)&p=25142&viewfull=1#post25142).

[dog soldier]

Hi,

please look also here

http://58pfl9955.wordpress.com/2012/01/30/philips-aufruf-zur-untersuchung-von-tonaussetzern-mit-ci-modulen/

ciao dog soldier

[Jantrummel]

Hi,
i hope a new frimware will fix the problem :-(

Come on Philips help us... It is very unfortunate....

Greets

[seo]

Sometimes (but not every time) switching to an encrypted channel results in the message "encrypted channel" - switching back and forth (or just selecting the same channel again) fixes that problem temporarily (for that channel!).
Please look into that bug, it's very annoying.

I have this problem With CI module from Canal Digital Norway on my 46PFL9706T fw14.95

Very annoying, please fix ASAP.

[Toengel]

Hi,

please look also here

http://58pfl9955.wordpress.com/2012/01/30/philips-aufruf-zur-untersuchung-von-tonaussetzern-mit-ci-modulen/

ciao dog soldier

Hi,

the list has been updated on my blog.

Toengel@Alex

[bluevoice]

@Toengel: I also experience the no image + "Encrypted channel" issue with my CI+ module from UPC, the Netherlands, but I don't understand how this is related to the sound dropouts post on your blog.

[Toengel]

Hi,

I could imagine that there is some kind of problem that the decryption via a module or the communication between module and TV isn't proper implemented. I assume that the decryption stream isn't fluent and consequently the datastream is interrupted. This could have the effect, that the audio stream is intermittend for some seconds or the whole communication between module and TV is broken => "Encrypted channel"...

However, these are only assumptions...

Toengel@Alex

[bluevoice]

I understand, sounds plausible. I'll post the information on my CI+ module when I get back home, so that you can add it to your list.


Hi,

I could imagine that there is some kind of problem that the decryption via a module or the communication between module and TV isn't proper implemented. I assume that the decryption stream isn't fluent and consequently the datastream is interrupted. This could have the effect, that the audio stream is intermittend for some seconds or the whole communication between module and TV is broken => "Encrypted channel"...

However, these are only assumptions...

Toengel@Alex

[LaForge]

CI problem, Dropouts
Next try.... :-(

TV: 32PFL9606k/02
FW: v0.14.95.0

Hello!
On my TV with Alphacrypt Classic CI Module, V3.23, and Unitymedia Smartcard UM02 there are still dropouts on encrypted channels, the device turns off several seconds and then displays a message box with no content, television image and sound are affected!

The two companies involved, Philips and Mascom, make each other responsible for this bug, this behavior is no longer acceptable.

Now the error message "Unsupported video format" is displayed.

BYE
Michael

[Joerg78]

This Posting (http://www.supportforum.philips.com/en/showthread.php?4467-Your-experiences-with-FW-v0.14.95.0-for-5806-6000-and-7000-series-(2011-models)&p=26413#post26413) claims that the CI+-bug will be fixed for 5000, 6000 and 7000er series in the next firmware-update.
Can someone (from philips) confirm this? Will this bug be fixed in other series (8000, 9000, ...) too?

[daprode]

Since quite a few forum members have the same problem with CI+-modules I've decided to start an own thread for this bug.
I'm using a CI+-module from "Kabel Deutschland"; the CI+-Module is from SMiT, model 1660, Software-version 3.3.3.2, L12. According to the CI-menu I'm using a Smartcard version 3, CA-Version 3.159.201.28. Sometimes (but not every time) switching to an encrypted channel results in the message "encrypted channel" - switching back and forth (or just selecting the same channel again) fixes that problem temporarily (for that channel!).
Please look into that bug, it's very annoying.
TV-model: 37PFL9606K/02.

Other members have similar problems as stated here (http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-(2011-models)&p=24968&viewfull=1#post24968), here (http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-(2011-models)&p=25141&viewfull=1#post25141) and here (http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-(2011-models)&p=25142&viewfull=1#post25142).

I have got a Unitymedia CI+ module and experience the same problems other users describe with their modules across Europe. Especially HD channels seem to work completely at random. Apart from that the whole TV software seems even more laggy and seems to crash at times. I sincerely hope that Philips gets that problem sorted quickly since without a fix it renders the TV useless for advanced viewing hence just a very expensive yet simple TV set nobody would need nor recommend.

[mk81]

Same encrypted-channel-problem with HD CI+-module from Unitymedia Germany (FW: 07.00.51.00.09)
and also a mascom classic module (Fw 3.23)
:
with a
58pfl9956

(I had no ci-problems with my 9955 !)

[bluevoice]

@toengel you can add my CI+ module to your list:
UPC Netherlands CI+
Project name: SMARDTV_XXII
Smart card version: DNASP110 RevA07
Software version CA-decoder: CAK6_D3 1.4.1.B1.5 1.1.0

Same simptoms as described above.

[e60]

Hi folks,

here is another "proud" 37PFL9606K owner. I have the same "encrypted channel" issues with a Unitymedia CI+ module. The module it self is manufactured by SmarDTV and it's called SmarCAM-3. TV has the latest Firmware 000.014.095.000.

[Joerg78]

As this is an extremely annoying problem I've contacted e-mail-support with reference to this topic.
Hope that helps....

[e60]

Hey Jörg. Thank you very much for your effort! I'm crossing my fingers that Philips will finally solve this very annoying bugs!

[Tobsie]

I have bought an Philips 47pfl7606 lcd with a CI+ @smit interface. My cable company is Ziggo. When I pass trough the sound via the optical cable (toslink) to my external receiver, the sound stutters every few seconds. This is only on some channnels (for sure on Ned1, Ned 2, Ned 3 and Sbs6). When I switch the sound to the speakers of my Lcd the sound is fine.

I read users with the same issue on several forums! I have the latest firmware Q5551_0.14.95.0.
A workaround is to have sound through the lcds speakers, but that is of course not a solution. Has someone a solution for this issue?

[DerShortyy]

since a couple of days i have a CI+ CAM with HD+ Card to decrypte the german private HD Channels of ASTRA SES 19,2 ° East. At first everything was alright but ofter some days the following happend:

When i watch these HD Channels for example there are soundrops ( on Dolby Digital ) every two minutes or more often and there are really really bad artefacts (picture errors ) every few seconds. So watching TV on these channels doesn´t make fun at all!

[Philips - Thomas]

Hi Guys

can you please check if that is solved with 14.96.

Thanks
Thomas

[DerShortyy]

Hi Guys

can you please check if that is solved with 14.96.

Thanks
Thomas

Hi Thomas,

not solved with 14.96
1. sometimes still message appears "encrypted channel"
2. still there are soundrops ( on Dolby Digital ) every two minutes or more often and there are really really bad artefacts

Rgds,

[bluevoice]

Hi Thomas,

not solved with 14.96
1. sometimes still message appears "encrypted channel"
2. still there are soundrops ( on Dolby Digital ) every two minutes or more often and there are really really bad artefacts

Rgds,

Hi Philips - Thomas:

I have noticed a change in behaviour. Prior to fw 14.96 you would see the Encrypted Channel message and the screen would stay black now you see the message abut after a while you get an image.

So I think it is somehow related to the decryption of the channel, that failes. @Philips - Thomas: did Philips now implement a retry after decryption failure?

It seems to be like this:

previous behaviour: decrypt channel --> failure --> "Encrypted channel" message --> black screen
new behaviour: decrypt channel --> failure --> "Encrypted channel" message --> new retry --> decryption successfull --> image on screen
I don't know why the decryption fails, maybe it's related to the startup sequence, maybe decryption starts too soon, even before the TV completely switched to a new frequency it seems. Maybe Philips - Thomas can share some info with us.

[LaForge]

Hi!

The problem is not solved yet, unfortunately. I was chatting with Mrs. Seifert today, the lady has no technical knowledge. Problem is not known and CI interface is only power supply....no comment!
:mad:

BYE
Michael

[watirofo]

Hi,

I have the same problem - even with the newest software. And I have two different cases:

1.) 32PFL7606 with @smit CI+ module and Kabel Deutschland card:
-> sometimes when I switch to an encrypted channel I get the "encrypted channel" message. Screen stays black. When I switch again to that channel, everything works fine.

2.) 37PFL7606 with MASCOM AlphaCryptLight module and an old K2 card from Kabel Deutschland:
-> When I start the device, everything works fine. After half an hour or more, when I switch from a functioning encrypted channel to an unencrypted channel and back - I get the error message like "You are not allowed to see this channel". When I turn the TV off and on again The channel shows up without error. The same when I unplug and re-plug the module - the current channel can be viewed. But when I just change the channel on the TV, I get the error message again. Unusable! After some hours TV off, everything is ok again. It seems as if the failure gets harder the longer it is online (heat problem?).

Regards
Andreas

[DerShortyy]

It seems as if the failure gets harder the longer it is online (heat problem?).

Regards
Andreas

Hi Andreas,

good advice @heat. I´ve experienced the same with that artefacts. At first the picture i just fine but after watching a while these picture failures starts to begin and when one touch the CI+Module you can feel that it is heated up, not hot, but really really warm!:confused:

[ThePaw]

Hello experts ..

Here is a Philips 40PFL5806K/02 (firmware 0.14.95.0) SKY with CI + module in use. Works great. Only Saturdays after the Sky Soccer-Conference losing encryption on SKY HD1 and "Scrambled Channel" will be displayed. A short back and forth solves the problem and everything works again.

A Sky engineer, with whom I spoke had no solution at hand. He wanted to call back tomorrow. Possibly. Sky, a new CI will be sent.

The Options button to select "Common Interface" is not active (I can´t choose)

Has anyone possibly similar problem?

Soo .. I´ve seen above, that this is an Philips Firmware-Problem?!

Thank you
Timo

[DerShortyy]

Hi Philips - Thomas:

I have noticed a change in behaviour. Prior to fw 14.96 you would see the Encrypted Channel message and the screen would stay black now you see the message abut after a while you get an image.


I can confirm this behaviour!

[Philips - Thomas]

I can confirm this behaviour!

Hi

Okay so we have 1 User from the NL and 1 from Germany confirming that it works as described.
What about the others?!?

Regards
Thomas

[vadmaks]

Hi

Okay so we have 1 User from the NL and 1 from Germany confirming that it works as described.
What about the others?!?

Regards
Thomas

I can confirm this behavior too!

[Joerg78]

I had the CI+-problem only once after the update - at that occurence I can confirm this behaviour, too!

[Joerg78]

OK, CI+-problem seems to be solved (at least for me).

Thanks!

[Mikero]

I've the same symptoms - drop of sound and image drop followed by message 'Authenticating'
It appears to be worse from 14.95 to 14.96

[Dave...]

Hi

Okay so we have 1 User from the NL and 1 from Germany confirming that it works as described.
What about the others?!?

Regards
Thomas

I just purchased my firs Philips TV a 32pfl9606h/12 and it does not work correctly in the Netherlands (Ziggo)
I can't get a lot of the digital TV and radio stations.

Dave...

[Philips - Thomas]

Hi



I can't get a lot of the digital TV and radio stations.


What does that mean?

Regards
Thomas

[Dave...]

Hi

What does that mean?

Regards
Thomas

Hi Thomas,
By that I mean the TV scans for all available channels Digital and Analog and finds about 280 Digital + something like 15 analog ones but a lot of them don't work.

It select them and eventually it comes up with "station or channel not found" this happens on about twenty channels or so, for example, digital channel 8 (RTL8 HD) does not work but it's equivalent analog channel does work!
Also most of the radio stations won't play either ie: BBC2 just to mention one.

I also own a Sony Bravia and this has no problems at all, everything works as expected.

Any help greatly appreciated,
Dave...

[Philips - Thomas]

Hi

so to be very clear!
The TV does find those Channels during the Search and will add them to the Channel Grid.
But when you try to open those Channels, what exactly does happen then?
Which Channels are affected?

Thomas

[Dave...]

Hi

so to be very clear!
The TV does find those Channels during the Search and will add them to the Channel Grid.
But when you try to open those Channels, what exactly does happen then?
Which Channels are affected?

Thomas

That is correct, everything is found and added to the channel grid but when I select certain channels the info is "searching" then after a while it says "channel not found"

I have the Ziggo TV-Extra package and the TV stations I can't view are as follows:

8, 10, 11, 16, 20, 22, 26, 115, 116, 120, 131, 141, 143, 207, 231, 301, 302, 304, 306, 307, 311,
351, 362, 505, 506, 508, 606, 612, 623, 640, and 710

I can view all other TV stations.

I also cant listen to half of the radio stations the error here being a black screen, though this is not such a problem for me as I really only listen to BBC2 Radio (which I don't get!)

Luckily I can receive most of the channels I want to view and out of the 31 I can't view I only really need about 12 of them.

Thanks in advance,
Dave...

[Philips - Thomas]

Hi

to everybody, can someone confirm the behavior from Dave?
Does someone experience the same or something similar?

Thomas

[DerShortyy]

That is correct, everything is found and added to the channel grid but when I select certain channels the info is "searching" then after a while it says "channel not found"

I have the Ziggo TV-Extra package and the TV stations I can't view are as follows:

8, 10, 11, 16, 20, 22, 26, 115, 116, 120, 131, 141, 143, 207, 231, 301, 302, 304, 306, 307, 311,
351, 362, 505, 506, 508, 606, 612, 623, 640, and 710

I can view all other TV stations.

I also cant listen to half of the radio stations the error here being a black screen, though this is not such a problem for me as I really only listen to BBC2 Radio (which I don't get!)

Luckily I can receive most of the channels I want to view and out of the 31 I can't view I only really need about 12 of them.

Thanks in advance,
Dave...

Hi Dave,

i cannot confirm this because i´m from germany. BUT i had a similar problem when i moved to my new home.
Before you do the channel run, try to switch from fast scan to advanced scan. that helped for me.
Best regards

[Dave...]

Hi Dave,

i cannot confirm this because i´m from germany. BUT i had a similar problem when i moved to my new home.
Before you do the channel run, try to switch from fast scan to advanced scan. that helped for me.
Best regards

Thanks for the reply DerShortyy,
If by slow scan you mean scan at 1mhz instead of 8mhs I already tried this and it made no difference, a few other posters said that if they move left and right from the channel they are trying to view it sometimes appears and this works for me but only with the the syfy channel?

Dave...

[DerShortyy]

Thanks for the reply DerShortyy,
If by slow scan you mean scan at 1mhz instead of 8mhs I already tried this and it made no difference, a few other posters said that if they move left and right from the channel they are trying to view it sometimes appears and this works for me but only with the the syfy channel?

Dave...

Hi Dave,

just keep it on 8Mhz. On 1Mhz it keeps up to 2hrs to complete the scan. There must be another option were you can change from quick scan to full scan. That helped for me because my cable network provider didn´t provide a network name in the past...

[Dave...]

Hi Dave,

just keep it on 8Mhz. On 1Mhz it keeps up to 2hrs to complete the scan. There must be another option were you can change from quick scan to full scan. That helped for me because my cable network provider didn´t provide a network name in the past...

DerShortyy,
I can't find anywhere that lets me do a slow scan? also when I do a scan on 1Mhz it takes no longer than on 8Mhz.

Dave...

[Dave...]

DerShortyy,
I can't find anywhere that lets me do a slow scan? also when I do a scan on 1Mhz it takes no longer than on 8Mhz.

Dave...

Can anyone else confirm that it should take longer on 1Mhz, mine certainly doesn't.

Dave...