View Full Version : Problems after problems

02-13-2012, 10:19 AM
I've bought the MCI730 in November 2011 for our party room. Just before Sylvester I found the time to pack it out and put it in place. After set-up, the new firm ware was loaded and installed. The first music tests (short) were good. The sound was great. On Sylvester day the misery begun. First the WiFi connection was disconnected time-by-time. Then I switched to USB to keep the party going. Then the songs on the USB stick halted. The music stopped and the mci730 had to be restarted.

- top design
- good sound
- internet radio (somehow it works without WiFi disconnection appearing)

- the WiFi connection fails now and then (the router is located in the next room)
- MP3 on the USB stick fails sometimes after 10 songs, sometimes after 20 songs, sometimes after 50 songs and sometimes during the first song (changed USB sticks - no improvement), the MP3 songs are official downloaded songs and not self made with poor software
- MP3 burned on CD: some songs are played, some are jumped over
- I've tried the USB sticks and CDs with many other player and they all work fine - only mci730 will not work properly
- while using CD-R sometime instead of the name of the artist and song title the display shows chinese characters (my wife is chinese and she said that they are really chinese characters, but they make no sense.

If I would have known earlier about all the trouble with this mci730, I would not have bought it.

Is there anything that can be done? Does it makes sense to send the machine to repair to Philips?

The next machine will be tested right after I received it and - if failed -returned within the 2 works period.

02-13-2012, 12:39 PM
Dear Soundblaster,

considered that the repair was not solving the issues, have you asked for a replacement of the purchased item?

Just to verify if the bad behavior is sistematic or not.


02-13-2012, 12:52 PM
Hi Nettle,

It was not repaired yet. I was asking whether somebody knows a repair is possible or not. Returning is only possible within 14 days after receipt of goods here in Germany. After this period you are depending on the manufacturer's service behavior.

I wanted to know if a repair makes any sense because these problems are well known inside this forum and it seems that nobody has a solution. :(


02-13-2012, 01:01 PM
In the past I've purchased the HTS5120 soundbar for my Philips Tv.

I had immediately sound loss problem with it (well known from Philips) combined with my TV mod. 37 PFL 8605 M/08.

I've asked for a replacement of the HTS5120 due to a "lack of conformity" and Philips Customer Support Center here in Italy has proposed me the superior soundbar model HTS7140 for free (it costs almost the double comapred to the HTS5120).

Now the HTS7140 works perfectly and I have to say "Thanks Philips for the support".

I don't know if is your case but, as my grandmother says:" Closed mouth doesn't catch flies!".



02-13-2012, 02:06 PM
Hi Nettle,

I will try. Im was always very satisfied with Philips products. I have all TVs, Blue Ray Players, etc. from Philips.

Your grandmother is full of wisdom! :)


02-14-2012, 01:05 AM
Hi !

If you read in the forum about the MCi730, you'll see that your problems are not unique. The MCi730 (and it's sibling MCi298) are quite plagued with bugs and they are mostly software issues.
In other world, I do not think there is anything that can be repaired, but it might of course be worth a try :cool:

Cheers !

02-14-2012, 07:42 AM

I was in contact with Philips Customer Support. They told me that my MCI730/05 is not for the German market. All products for the German market are having the last 2 digits .../12 and not .../05. I shall send it for repair/exchange because it is still on warranty and they don't know how I could have bought it from a well known German online store.

We'll see! :confused: