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View Full Version : Your experiences with FW v0.14.96.0 for 8000, 9000 and 21:9 series (2011 models)



bluevoice
03-03-2012, 08:26 AM
Please post your user feedback about the new FW v0.14.96.0 here.

@Philips: can you please provide the change log?

Changelog:
· 3D format option not enabled in TV3 HD during 3D broadcasting.(Spain)
· Strange signs in ‘Multi View’ visible.
· No support of certain HD and 3D channels via CI Card of DSMART.(Turkey)
· Automatic sorting of DVB-S channels not possible anymore.
· Intermittent scrambled program via Ziggo CI+.
· issues with German translation in the menu “sortieren”.

Espen000
03-03-2012, 08:29 AM
*constantly pressing F5 on the support pages* :)

bluevoice
03-03-2012, 08:32 AM
It seems that the upgrade files are dated on 17-02-2012. Wonder why it took 2 weeks to upload them. I'm afraid it's another "just removed a function" upgrade...

Espen000
03-03-2012, 08:38 AM
I found the file when i googled the firmware number: http://www.p4c.philips.com/cgi-bin/dcbint/oleeview.pl?view=aa12_view_iframe.html&scy=sa&slg=AEN&refnr=0085270&dct=QAC&ctn=50PFL7956H/12&session=20120302043221_198.173.3.37

It seems though that this file is for PFL7956, but are the fimrware identical? Will it work for my PFL9956?

bluevoice
03-03-2012, 08:42 AM
I found the file when i googled the firmware number: http://www.p4c.philips.com/cgi-bin/dcbint/oleeview.pl?view=aa12_view_iframe.html&scy=sa&slg=AEN&refnr=0085270&dct=QAC&ctn=50PFL7956H/12&session=20120302043221_198.173.3.37

It seems though that this file is for PFL7956, but are the fimrware identical? Will it work for my PFL9956?

Don't think so but you can download it directly from your tv's download page:

http://download.p4c.philips.com/files/5/58pfl9956h_12/

bluevoice
03-03-2012, 08:46 AM
I see one improvement: the text on the "Multi-view" page is fixed now (displays correctly).

DerShortyy
03-03-2012, 08:51 AM
Don't think so but you can download it directly from your tv's download page:

http://download.p4c.philips.com/files/5/58pfl9956h_12/

Hi blue,

any other improvements?

Espen000
03-03-2012, 09:00 AM
Those files did not work. Maybe I need a norway specific firmware? I only found english and a bunch of other firmwares..

Wonder why there was no norwegian version on that site..

DerShortyy
03-03-2012, 09:00 AM
changelog:
- Improved connectivity to improve compatibility with other external devices

Source: http://www.p4c.philips.com/cgi-bin/dcbint/cpcontent.pl?scy=DE&slg=DEU&mid=Link_Software&session=20120303095455_77.179.135.140&ctn=46PFL9706K/02&dct=FUS&did=DEU&reldct=FHI&file=/files/4/46pfl9706k_02/46pfl9706k_02_fhi_eng.pdf#toolbar=0&zoom=100

bluevoice
03-03-2012, 09:11 AM
Those files did not work. Maybe I need a norway specific firmware? I only found english and a bunch of other firmwares.. Wonder why there was no norwegian version on that site..No, you don't. All language files are the same. Just download the English one and it will work.

bluevoice
03-03-2012, 09:14 AM
changelog:- Improved connectivity to improve compatibility with other external devicesSource: http://www.p4c.philips.com/cgi-bin/dcbint/cpcontent.pl?scy=DE&slg=DEU&mid=Link_Software&session=20120303095455_77.179.135.140&ctn=46PFL9706K/02&dct=FUS&did=DEU&reldct=FHI&file=/files/4/46pfl9706k_02/46pfl9706k_02_fhi_eng.pdf#toolbar=0&zoom=100No that is the standard header that is on top of all previous change logs.

Espen000
03-03-2012, 09:14 AM
darn, I only get "there are no playable files on your USB drive" when inserting it...

bluevoice
03-03-2012, 09:24 AM
darn, I only get "there are no playable files on your USB drive" when inserting it...In the zip file there are 3 files. Check the name of the txt file. It should state the version. If the file you downloaded is still the 14.95 file, than it won't work.

Toengel
03-03-2012, 09:44 AM
Hi,

as mentioned by Philips - Thomas in the old thread, I also suggest the following with this software:

Please perform a COLD REBOOT after updating the firmware (plug out the power cord for 2-3 minutes)!

Some questions to the users:

- is the duplicated entry in the option menu in the channel list fixed?
- does the CI-Modul menu work again?

Toengel@Alex

Cinema 21:9
03-03-2012, 10:23 AM
Have Ever tested.
After factory reset, I have taken 30 minutes from the stream. When reconfiguring the device is simply turned off, great, a new error!

My findings:

Natural Motion bug is still present, although not activated after a restart on the menu.

Still image flashes.

Picture pumping continues.

Pattern as in dark gray pictures ass antlers still exists.

It is simply cruel, what you stand with this high end device needs long after this time!

Sorry, am really depressed!


(Google Translator)

bluevoice
03-03-2012, 10:27 AM
Have Ever tested.After factory reset, I have taken 30 minutes from the stream. When reconfiguring the device is simply turned off, great, a new error!My findings:Natural Motion bug is still present, although not activated after a restart on the menu.Still image flashes.Picture pumping continues.Pattern as in dark gray pictures ass antlers still exists.It is simply cruel, what you stand with this high end device needs long after this time!Sorry, am really depressed!(Google Translator)At what step from the initial setup did you get the reset? Was it step 4 where you add devices?

Cinema 21:9
03-03-2012, 11:27 AM
No, it happened in the Image menu, I chose the setting Perfect Natural Motion.
The unit just went off and stayed off!

(Google Translator)

Espen000
03-03-2012, 11:39 AM
In the zip file there are 3 files. Check the name of the txt file. It should state the version. If the file you downloaded is still the 14.95 file, than it won't work.

the text file is names 14.96.. this is really weird. i have done these updates earlier with no issues..

nnay07
03-03-2012, 01:28 PM
Could we please have the release notes?

nnay07
03-03-2012, 01:30 PM
It seems that the upgrade files are dated on 17-02-2012. Wonder why it took 2 weeks to upload them. I'm afraid it's another "just removed a function" upgrade...
Just hoping it is a 2 weeks internal validation instead... meaning we would not beta testers any more.

Toengel
03-03-2012, 01:48 PM
Hi,

it always takes some weeks between compilation of the release build and the release on the website.

Toengel@Alex

bluevoice
03-03-2012, 02:45 PM
Hi guys,

After installing the new version I can't start NetTV. I get an error saying "To complete NetTV sign-in plea switch your TV set off and on again". I restarted my TV a couple of times, I also cleared the App-cache but it doesn't help. Do you experience this too?

New firmware version, new bugs... Philips how can I become an official beta tester?

Toengel
03-03-2012, 02:50 PM
Hi,

did you make a cold reboot?

Toengel@Alex

bluevoice
03-03-2012, 02:52 PM
Hi,

did you make a cold reboot?

Toengel@Alex

Sure, different times, I unplugged the TV from the electricity net for a couple of minutes, that does not help.

bluevoice
03-03-2012, 03:13 PM
So I'm back on fw 14.95 now and NetTV works fine again. Fw 14.96 is a no go if you use NetTV than you should not update!

DerShortyy
03-03-2012, 05:00 PM
Hi guys,

After installing the new version I can't start NetTV. I get an error saying "To complete NetTV sign-in plea switch your TV set off and on again". I restarted my TV a couple of times, I also cleared the App-cache but it doesn't help. Do you experience this too?

New firmware version, new bugs... Philips how can I become an official beta tester?

Hi blue,

i can not confirm. Here in Germany my NET TV does work. It is still very slow like the IP-EPG but maybe thats related to my internet connection 6Mbit/sec.

DerShortyy
03-03-2012, 05:13 PM
Some questions to the users:

- is the duplicated entry in the option menu in the channel list fixed?
- does the CI-Modul menu work again?

Toengel@Alex

Hi Alex,

iīve never experienced the duplicated entry in the channellist menu and iīve never experienced that the CI+ Menu isnīt available with FW 14.95. It only did occure when the CI+ Modul crashed that the it was unavailable in the Menu until the CI+ Modul restarted

bluevoice
03-03-2012, 05:51 PM
Hi blue,

i can not confirm. Here in Germany my NET TV does work. It is still very slow like the IP-EPG but maybe thats related to my internet connection 6Mbit/sec.

So I reinstalled the 14.96 fw but NetTV is really not working after installing the new firmware on my Philips Cinema Gold (50PFL7956H/12).

@DerShortyy: do you have a different type tv?

DerShortyy
03-03-2012, 07:42 PM
So I reinstalled the 14.96 fw but NetTV is really not working after installing the new firmware on my Philips Cinema Gold (50PFL7956H/12).

@DerShortyy: do you have a different type tv?

Hi Blue,
yes i do, i have 46pfl9706.
so far i can say, no audio drop outs on HD channels with dolby digital and no picture artefacts with 14.96. I hope it will last because i donīt know if my cable network provider changed anything because of my complaints or there was really something fixed with CI+ Moduls on HD channels...

V4Mp
03-04-2012, 09:11 AM
Ok, I have a 50pfl7956k/02.
Does the multiplayer splittscreen still show shadows in the background of player one from the screen of player two?! and on player two shadows of player one?! If you have a dark background in a game, you can see it very clear!

Does the menu for the CI+ module work now?

Is nettv faster? Or is it still slow ... very slow? (And for information only, I have a 14.000 DSL line, I can load movies in a few minutes, but loading a simple page in nettv take seconds... long seconds!?).

Did I spend 2000,- into garbage?

Warrex
03-04-2012, 01:03 PM
Oh dear, another firmware and the screen STILL goes black every few hours for about 3 seconds on my 46PFL9706k.

TechnicsKuzya
03-04-2012, 03:03 PM
Warrex, HDMI connection?

Warrex
03-04-2012, 04:20 PM
Warrex, HDMI connection?

Yes, I am only using HDMI sources. Connected are an ATI 6950 and a PS3. I did not have any problems of this kind with the Sony Bravia KDL-46X4500 I used before and others are also having this problem (see e.g. the link below), so I assume that the connected devices are working fine.

http://www.supportforum.philips.com/en/showthread.php?4389-Your-experiences-with-FW-v0.14.95.0-for-8000-9000-and-21-9-series-%282011-models%29&p=27571&viewfull=1#post27571

TechnicsKuzya
03-04-2012, 04:48 PM
It`s a HDMI cable bug. I decide this problem by changing to another cable.

I have carefully sought the cause of black screen. The screen fades out, for example, if the relay switches the compressor of refrigerators, spark switch or any other contact sparking with bad quality or incompatible cable use.

Bluestraw
03-04-2012, 05:02 PM
It`s a HDMI cable bug. I decide this problem by changing to another cable.

I have carefully sought the cause of black screen. The screen fades out, for example, if the relay switches the compressor of refrigerators, spark switch or any other contact sparking with bad quality or incompatible cable use.I'm sorry but while you may have seen this as a bug elsewhere with a cable, in this case it's the TV 100% at fault. I have owned over 20 LCD TVs, have many inputs connected to this new Philips TV, and it only happens on the Philips TV, with every input. This is one of the many firmware bugs which makes the 9706 TV less than the impressive set it should be :(

TechnicsKuzya
03-04-2012, 05:08 PM
I have owned two philips 6606 and both have a black screen (random ~3 sec.) bug, but after replacing hdmi cables - no more black screen, all OK .

Warrex
03-04-2012, 05:21 PM
TechnicsKuzya, Bluestraw is correct. I just exchanged the Thomson HDMI cable with one from Amazon Basics and already had another dropout.

Bluestraw
03-04-2012, 05:49 PM
TechnicsKuzya - appreciate you're trying to help! But here the dropout is a reset of the TV, not a signal drop. In any case, since this is the only TV range with these drops (for many people, as reported on this forum), if it WAS a cable drop then the TV has faulty HDMI hardware which allows this to happen when other TVs accept these cables without issues. Hence, TV fault either way!!

bluevoice
03-05-2012, 07:47 AM
Ok, I have a 50pfl7956k/02.
Does the multiplayer splittscreen still show shadows in the background of player one from the screen of player two?! and on player two shadows of player one?! If you have a dark background in a game, you can see it very clear!

Does the menu for the CI+ module work now?

Is nettv faster? Or is it still slow ... very slow? (And for information only, I have a 14.000 DSL line, I can load movies in a few minutes, but loading a simple page in nettv take seconds... long seconds!?).

Did I spend 2000,- into garbage?

What gaming device do you have connected to the TV?

Did you upgrade to the new 14.96 firmware? Can you connect to NetTV at all?

limpitakis
03-05-2012, 08:46 AM
What gaming device do you have connected to the TV?

Did you upgrade to the new 14.96 firmware? Can you connect to NetTV at all?

Yes I did it yesterday,
Everything , including NET TV worked fine,
I have never had any problem with my 58PFL9956H. Occassionally however (not with the .95) when started the tv came on with no picture at all but with sound and the ambilight live.
After the 0.95 software was installed never had it again.
Nick

DerShortyy
03-05-2012, 10:37 AM
so far i can say, no audio drop outs on HD channels with dolby digital and no picture artefacts with 14.96. I hope it will last because i donīt know if my cable network provider changed anything because of my complaints or there was really something fixed with CI+ Moduls on HD channels...

edit: there are still audio drop outs on dolby digital and bad artefacts with CI+ and HD+ channels. the signal strength and signal quality is constant when these drop outs occures.

The only work around is to change the audio format settings to "standard". then thereīs still a audio drop out about one time in half an hour, but itīs better than to have every other minute.

Gerrit
03-05-2012, 10:56 AM
Yes I did it yesterday,
Everything , including NET TV worked fine,
I have never had any problem with my 58PFL9956H. Occassionally however (not with the .95) when started the tv came on with no picture at all but with sound and the ambilight live.
After the 0.95 software was installed never had it again.
Nick
Do you say that your 9956 has no problems such as:

Overacting Local Dimming?
Flashes now and than?
Self-restarting Digital Natural Motion?

cheers, gerrit

Philips - Thomas
03-05-2012, 11:35 AM
Hi

the changelog has been added to the 1st Post (http://www.supportforum.philips.com/en/showthread.php?4860-Your-experiences-with-FW-v0.14.96.0-for-8000-9000-and-21-9-series-(2011-models)&p=27749&viewfull=1#post27749):

Regards
Thomas

bluevoice
03-05-2012, 11:38 AM
Hi

the changelog has been added to the 1st Post (http://www.supportforum.philips.com/en/showthread.php?4860-Your-experiences-with-FW-v0.14.96.0-for-8000-9000-and-21-9-series-(2011-models)&p=27749&viewfull=1#post27749):

Regards
Thomas

@Philips - Thomas: can you also tell us anything about NetTV not working anymore after the update to 14.96 but working perfectly again when downgrading to 14.95?

Philips - Thomas
03-05-2012, 11:42 AM
HI

i only saw 1 post regarding NetTV.
Can you tell me whats happening if you now reupgrade to 14.96?

Thomas

bluevoice
03-05-2012, 11:46 AM
HI

i only saw 1 post regarding NetTV.
Can you tell me whats happening if you now reupgrade to 14.96?

Thomas

I did it twice, upgrading to 14.96 again results in losing NetTV functionality. I get the message "To complete NetTV sign-in, please switch your TV set off and on again". No matter how often I switch off my TV, NetTV doesn't work anymore. Getting back to 14.95 solves the problem.

Maybe it's only type dependant, it's not working on a Philips Cinema 21:9 Gold TV type: 50PFL7956H/12.

Toengel
03-05-2012, 11:54 AM
Hi,

maybe this helps:

- downgrad to .95
- delete NetTV memory
- maybe additionally: http://www.supportforum.philips.com/en/showthread.php?4141-Unable-to-upgrade-32PFL8605H-12-television-(NetTV-not-working)&p=23159&viewfull=1#post23159
- shutdown tv, pull power cord
- upgrade to .96

Toengel@Alex

bluevoice
03-05-2012, 11:56 AM
Hi,

maybe this helps:

- downgrad to .95
- delete NetTV memory
- maybe additionally: http://www.supportforum.philips.com/en/showthread.php?4141-Unable-to-upgrade-32PFL8605H-12-television-(NetTV-not-working)&p=23159&viewfull=1#post23159
- shutdown tv, pull power cord
- upgrade to .96

Toengel@Alex

I'll try your additional procedure tonight, I allready tried to clear the NetTV memory to make it work, but it did not make any difference.

I still think its weird that the new fw upgrade breaks NetTV.

Toengel
03-05-2012, 12:10 PM
Hi,

is DLNA working with 14.96? I mean does your TV get the right IP addresses etc?

Toengel@Alex

bluevoice
03-05-2012, 12:12 PM
Hi,

is DLNA working with 14.96? I mean does your TV get the right IP addresses etc?

Toengel@Alex

Yes, that works, also IP-EPG works, only NetTV doesn't, gives the error message stated above. Any thoughts?

Toengel
03-05-2012, 12:16 PM
Hi,

this is really weird - I'm out of options... Maybe someone at Philips can check your MAC/TV when running .96.

Toengel@Alex

bluevoice
03-05-2012, 12:19 PM
Thanks Alex, I'll make a request below:

@Philips - Thomas: can you check this MAC address: 5C:33:8E:7E:33:BD ?

limpitakis
03-05-2012, 01:15 PM
Do you say that your 9956 has no problems such as:

Overacting Local Dimming?
Flashes now and than?
Self-restarting Digital Natural Motion?

cheers, gerrit

That is right,
Never had any of the overacting local dimming or flashes now and then.
IN regards to the Digital Natural motion it is always on and at its maximum value.
Never had any trouble with it.
However never tried to deactivate to find it later activated.
Nick

21_9_78
03-05-2012, 03:17 PM
hi @Thomas

cool that the sw devision has released 2 firmware updates inn 2012 so far. and i appreciate that you have taken time to answers the many users seeking answers about when

Overacting Local Dimming
Flashes now and than
Self-restarting Digital Natural Motion

and that the sw devision is working on it so you can not say when and iff they are able to fix the problem. i am just affraid that my philips 58pfl9956 was a stupid buy and philips will not be able to fix it errors. i got the tv based on it claime tos have propper local dimming and beeing the best money can buy. it just is just very scaring that no one knows when it os beeing fixed. before we all know it the tv will be replaced by another modell.

i know i have said this many times like allot of other very patient customers, i feel all the fancy PR for the TV is lies since it doesnt work.

Is there no one that can tell us if and when they are going to fix this?

Cinema 21:9
03-05-2012, 04:19 PM
Yes, it would have been nice if at least try one of the serious errors would be fixed!
It would not make even downright leaps into the air when the unit is no longer flash times, or the PNM bug had finally resolved.
If we demand too much for 4000 €?

(Google Translator)

21_9_78
03-05-2012, 04:31 PM
i agree i could live with the pnm error where i would everytime power up the tv have to turn on pnm and turn it off.
and i could live som flashes/blinks because i do not se it very often((but they have to fix it inn the end), but

the local dimming is the biggest error and i paid allot of money for the best tv(58PFL9956) and it is far from as good as sony or panasonics alternative that just work out of the box. is this a hardware problem after all?

who knows. seems like philips is affraid of telling its customers.

bluevoice
03-05-2012, 06:15 PM
@Philips - Thomas and Toengel@Alex: I tried everything, clearing the netTV cache, typing CLEAR on the remote and turned the TV off. As a last resort I did a factory reset of the TV, but even that did not work.

So, Philips - Thomas, can please take this serious and let someone at least test if NetTV works at Philips with the Cinema Gold TV on fw 14.96 (50PFL7956H/12)? :mad:

Otherwise can you check if my MAC address: 5C:33:8E:7E:33:BD is allowed to connect to your servers?

I can still downgrade to 14.95 to make it work again as a last resort.

LaForge
03-05-2012, 09:04 PM
Oh dear, another firmware and the screen STILL goes black every few hours for about 3 seconds on my 46PFL9706k.

Hi!

I can confirm this bug for the 32PFL9606k/02 also, it sucks!! :mad:

BYE
Michael

Dim35
03-05-2012, 09:40 PM
Thomas,

The issue which is mentioned the most on this forum (by far) is the Perfect Natural Motion bug ('On' when selected 'Off'). When is this being fixed?

Best,
Dim





Please post your user feedback about the new FW v0.14.96.0 here.

@Philips: can you please provide the change log?

Changelog:
· 3D format option not enabled in TV3 HD during 3D broadcasting.(Spain)
· Strange signs in ‘Multi View’ visible.
· No support of certain HD and 3D channels via CI Card of DSMART.(Turkey)
· Automatic sorting of DVB-S channels not possible anymore.
· Intermittent scrambled program via Ziggo CI+.
· issues with German translation in the menu “sortieren”.

bluevoice
03-06-2012, 03:19 PM
HI

i only saw 1 post regarding NetTV.
Can you tell me whats happening if you now reupgrade to 14.96?

Thomas

@Philips - Thomas, I just got an email from someone from NetTV saying that NetTV on firmware 14.96 doesn't work yet because 14.96 was not released for my TV. This while fw 14.96 can be downloaded on the support page of my tv. Nice communication between Philips divisions!

Philips
03-06-2012, 04:21 PM
@Philips - Thomas, I just got an email from someone from NetTV saying that NetTV on firmware 14.96 doesn't work yet because 14.96 was not released for my TV. This while fw 14.96 can be downloaded on the support page of my tv. Nice communication between Philips divisions!

Hi Bluevoice,

Sorry for this confusion (it was also a surprise for us).
This is however an IT issue, and will be addressed ASAP.

Now about your set: the latest SW for the 50PFL7956H/12 is the 14.96!

The problem with Net TV you mention is under investigation. Give us some time to dive into it....
So far, we do not see more of these complaints, so this makes it somewhat difficult to find the root cause. We'll keep you informed on any progress.


Regards.
JuAn

banjeep
03-06-2012, 07:57 PM
Hello philips, and the problem of natural parfect motion always active is under investigation?

bluevoice
03-07-2012, 06:19 PM
Hi Bluevoice,

Sorry for this confusion (it was also a surprise for us).
This is however an IT issue, and will be addressed ASAP.

Now about your set: the latest SW for the 50PFL7956H/12 is the 14.96!

The problem with Net TV you mention is under investigation. Give us some time to dive into it....
So far, we do not see more of these complaints, so this makes it somewhat difficult to find the root cause. We'll keep you informed on any progress.


Regards.
JuAn

Hi Philips - JuAn and Philips - Thomas,

Seems that all Philips Cinema Gold 21:9 TV's are affected by this bug. Another user just posted a new report here:

Message:"To complete NetTV sign-in, please switch your TV set off and on again" (http://www.supportforum.philips.com/en/showthread.php?820-Message-quot-To-complete-NetTV-sign-in-please-switch-your-TV-set-off-and-on-again-quot)
#22 (http://www.supportforum.philips.com/en/showthread.php?820-Message-quot-To-complete-NetTV-sign-in-please-switch-your-TV-set-off-and-on-again-quot&p=28178&viewfull=1#post28178)

CrisRoda
03-07-2012, 08:05 PM
Hi i didn't ugrade yet to 14.96 im still using 14.95, i think the improvements didn't make me the need to upgrade. But i want to report a situation and i want to now if some of you have this too.
I have configured my internet in wifi, and i can go to the net tv and it works, but i goo to the software update and its says nothing to update and there is 14.96... strange, i am from Portugal and have Philips 40pfl8606h. thanks in advance

DerShortyy
03-07-2012, 08:44 PM
Hi i didn't ugrade yet to 14.96 im still using 14.95, i think the improvements didn't make me the need to upgrade. But i want to report a situation and i want to now if some of you have this too.
I have configured my internet in wifi, and i can go to the net tv and it works, but i goo to the software update and its says nothing to update and there is 14.96... strange, i am from Portugal and have Philips 40pfl8606h. thanks in advance

Hi.
how did you get to 14.95 or was it pre installed? not all updates are offered via Internet connection so you have to download the firmware manually and install it with a usb stick

CrisRoda
03-07-2012, 08:56 PM
Hi DerShortyy thanks, i have upgrade the 14.95 like you said via usb, but i think its more pratical if could update via internet, we are not always looking for updates, and it could be automatic, telling us for new updates showing history change log, and confirm to upadate, if the option is there i think then it should always work, and if it is not the case then is better to removed, bad image for Philips. I have a bluray from panasonic and this works great, like a said, except for history change log of course.
I hope Philips correct the "Bugs" to gives the best image, like before...

Eliot
03-09-2012, 01:48 PM
Thomas / JuAn,

You were kind enough to reply to my last post requesting confirmation that you guys were indeed working on solutions to the issues raised in these forums. Thank you.

Are you able to calm the fears of us customers by confirming which issues are currently being worked upon?

The main issue for me is the over active local dimming, but it would seem that many people are suffering with PNM always being enabled.

I appreciate that you can't tell us when these fixes are coming, but it would be very helpful to know that these particular issues are being worked upon and that you guys are confident that a solution will be forthcoming.

Many thanks in advance,

Eliot

Cinema 21:9
03-09-2012, 07:05 PM
Through this stupid error PNM I could never use Clear LCD.
Which normal user watches a movie with PNM? The extremely distorted the film look. Just adds that flash in the activation of Clear LCD annoying even worse is when it is already! The main thing in advertising large 1200 Hz indicate that it can not use properly, but will not tell!
There is a suggestion that one riff after all this time no solution!
In sum, all the mistakes are just ridiculous!

- flash
- pumps
- Ass antlers pattern in dark gray
- PNM Bug
- Chirping 3D glasses
- 21:9 panel on the right side with a strong banding

HERE worse yet?

(Google Translator)

banjeep
03-11-2012, 04:54 PM
Through this stupid error PNM I could never use Clear LCD.
Which normal user watches a movie with PNM? The extremely distorted the film look. Just adds that flash in the activation of Clear LCD annoying even worse is when it is already! The main thing in advertising large 1200 Hz indicate that it can not use properly, but will not tell!
There is a suggestion that one riff after all this time no solution!
In sum, all the mistakes are just ridiculous!


HERE worse yet?

(Google Translator)
Fully agree with you, and add that information to see the full screen channel appears all black, and you have to click 3 times on the remote incredible.

If I knew before buying the television I bought all this not the most

ali54
03-11-2012, 06:54 PM
hahahahahahaha you suckers for buying philips now pay the price.how can any one watch bluray with pnm on that means the the movie is playing 120hz and not 24hz i feel sory for you guys

BjornRuud
03-11-2012, 07:00 PM
Here are my results with this firmware on a 46PFL9706T:

- With dynamic backlight on (I use "best picture") there is still contrast gain, or some sort of blooming effect, when the image transitions from dark to bright. I'm guessing this is the "pump" effect others are describing? On closer examination it looks like the pixel values are changed in addition to adjusting the local backlight zone. I guess this is to give the appearance of higher contrast, but it distorts the original image and is a distracting effect.

Dynamic backlight off: http://youtu.be/W3L10MjvyiQ
Dynamic backlight best picture: http://youtu.be/n3HCwJET3QI

- The image blinking is gone. With the previous firmware I had the occasional single black frame appear, which made the image seem to blink.

- Optical out still emits a digital crackling sound on occasion, but it's rarer than before. I experienced it twice during a 150 minute movie. Still very distracting though. All my input audio is stereo PCM.

- Dimming of the picture in horizontal bands that cover the length of the screen still happens, but not as often as before. It always happens at the top, bottom or both. I found that a cold reboot of the TV makes it go away for a while.

http://www.youtube.com/watch?v=V8SAPZVHbC8

- Local dimming zones still have trouble when the image only has small variations in color and/or luminance. The effect is that of a "dirty" screen, or banding. The backlight adjustment sometimes don't follow a smooth curve, which leads to noticable fluctuations in luminance. To me it looks like the setting for the dimmed zones aren't updated quickly enough, or get stuck.

http://youtu.be/rxprgLJ8XGw

- Clear LCD setting automatically enables Perfect Natural Motion (PNM) no matter what it's set to.

- The last problem I had was what looked like light leakage along the left and right edges of the screen. Better calibration has almost eliminated that problem, but I'm still curious if that is a known production problem.

Philips - Thomas
03-12-2012, 09:03 AM
Hi nyehehe,

Sorry but you got something wrong regarding our software policy. We have two cores in our TV software: one is the open source base itself which we do not support, and the other one is the closed source which contains the whole TV features/parameters. Of course we support this part of the software!

Regards,
Thomas

e60
03-12-2012, 12:07 PM
Hi folks,

here comes my experience with the new firmware:

- Perfect Natural Motion (PNM) still permanently on
- still CI+ "encrypted channel" issues - particularly when turning the TV on
- sometimes videotext is not working
- HbbTV forces the TV to reboot and the Remote Control is not usable anymore
- extremely slow channel switching. It still takes up to 6 seconds

To be honest, these are the same bugs my TV had with the previous firmware. :(

Cinema 21:9
03-12-2012, 02:37 PM
@ Bjorn Ruud, that with the strips above and below I have with my 58 PFL Cinema 21:9 9956th It can drive you crazy sometimes real!

http://www.youtube.com/watch?v=JNn3iho3uGY

Cinema 21:9
03-12-2012, 06:36 PM
Just now, my Cinema has switched off by itself for no reason.
Had I been a change to the firmware 014.91 had not so many weeks!
Energy saving is disabled, so it happens for no reason!
This TV is just a joke! : (

(Google Translator)

Warrex
03-13-2012, 07:45 PM
OH! MY! GOD!

My 46PFL9706K also turned itself off a few seconds ago. I did not have this problem since 14.84.

I cannot believe how buggy these firmwares are. Add to this the spontaneous resets (black screen for a few seconds) and all the other problems users are reporting and it is an absolute disgrace for Philips. Especially as they do not seem to able to fix known bugs in a reasonable time frame.

Philips, how could you ever justify putting a TV in this state on the market? These are show-stopper bugs!

mk81
03-15-2012, 05:42 AM
9956:

old bugs still present...

- flashing picture

- pulsating backlight

- hbbtv- issues


new bugs:

- tv turns to a black screen with no sound for about 2-4 sec. while watching dvb-c via ci-module (info "channel not installed" is shown sometimes)

- using external amplifier: wrong massages are shown:
" no external hdmi signal" every time you chane the volume of the hts (mcd909)
or showing adjust screen while changing the volume...

http://www.youtube.com/watch?v=AN-_aNjGwKA&feature=youtu.be

Lajehto
03-15-2012, 09:11 AM
OH! MY! GOD!

My 46PFL9706K also turned itself off a few seconds ago. I did not have this problem since 14.84.

I cannot believe how buggy these firmwares are. Add to this the spontaneous resets (black screen for a few seconds) and all the other problems users are reporting and it is an absolute disgrace for Philips. Especially as they do not seem to able to fix known bugs in a reasonable time frame.

Philips, how could you ever justify putting a TV in this state on the market? These are show-stopper bugs!

The exact same thing happens with my 6000 series television(I know, I know, wrong thread..).
So it's confirmed this is indeed a firmware issue, not one with cables, the device you're connecting to the TV or anything along those lines?

Do you have multiple devices connected to your TV via HDMI? Because for me this problem only seems to happen when I have my laptop connected to the TV. The PS3 has been working fine, so far.

Warrex
03-16-2012, 06:33 AM
Do you have multiple devices connected to your TV via HDMI? Because for me this problem only seems to happen when I have my laptop connected to the TV. The PS3 has been working fine, so far.

Yes I have a PS3 and a AMD Radeon HD 6950 on my 46PFL9706K. I am currently using the PC almost exclusively (for watching Blu-rays, gaming, web browsing, etc.) I can have a look if the TV does not have any resets (black screens) or the other problems with the PS3 but - to be quite frank - I would not care much if it does not.

My experience with these these resets (black screens) is the following:

happens kind of randomly every few hours and lasts a few seconds
confirmed by severeal users who use different TV models from Philips' 2012 lineup (I do not have this problem with my 40PFL9705K and 32PFL9705K TVs)
confirmed on a Radeon HD 6950 which is far from being uncommon hardware and which worked fine on a Sony KDL-46X4500 (Sony KDL-46XBR8 in the US) with the same driver version
confirmed with HDMI cables from different vendors
confirmed for every firmware version since I bought the TV a few months ago ("at launch" if you will)


So I think we can be very sure that this is a firmware (or hardware) issue of our Philips TVs that Philips needs to resolve ASAP!

Lajehto
03-16-2012, 07:18 AM
Hmm, odd. Incredibly odd.

Well, I was in contact with Philips support yesterday and they said my problem had been forwarded to their maintenance people. Should be hearing back from them some time today. Apparently enough people had officially reported their problem and it had finally been recognized. Although this sort of stuff shouldn't have to gain momentum before it gets investigated...

I've posted my reset story in a separate thread, but basically it's the following:

- 20-30 minutes after connecting the HDMI cable, the video/audio connection is lost for 2 seconds or so.
- No error messages of any sort on the TV or the computer
- Haven't experienced this issue with the PS3 that's connected(tested extensively, over 8 hours of continuous use, altogether 20 or so hours of use)
- Using ATI Radeon HD 6470M on the laptop
- Using the newest firmware available for the television(40PFL6636T/12) from the Philips website

Edit:

Just got word back from customer service. As far as they can figure it out, this seems to be an incompatibility issue between the telly and the graphics card, and atleast in my case because the PS3 works without a hitch the culprit seems to be the craphics card.

So, nothing more they can do about it, I suppose is the answer from them.

It would be interesting to know if other users experiencing this besides Warrex and me have ATI manufactured cards on the connected devices.

Edit #2:
After some quick googling this ATI/Philips HDMI-connection incompatibility issue seems to be rather well known.

Hmph.

A quote from one forum post:


I have tried different resolutions, hdmi cables etc but still the same.
I spoke with philips representative here in my country about the problem. I was told that it is not an issue with the TV (This could be correct as I have found others on the net with the same problem having other HDTVs brands). I was told that sometimes the 'handshake' between TV and PC is lost. It seems that this is not an unusual problem when connecting HDMI to HDMI.

It seems that switching on TV first and then laptop/PC and setting TV to PC mode (I do not really like PC mode settings though, especially when running movies!) helps a little. Also making the TV your main screen (that is not using PC or laptop monitor) might also help.

Edit #3

http://www.rage3d.com/board/showthread.php?t=33953033

This seems to be the exact same issue, and the post is from 2009.


Here is the fix for the nVidia card, just read it through and then I'll continue further down:
Quick rundown of the issue and solution. So the basic rundown: The problem is that the driver is sending bad info to the tv based off the EDID info the TV is sending to the card. For whatever reason, the pairing of these Philips TVs and the GTX 280 (and some other nvidia cards) just don't play well together. The solution is to modify the inf file of the driver and tell it to ignore the EDID data from the TV altogether.

Edit #4

I have now contacted AMD/ATI about this issue to see what they have to say about it.

mduran
03-17-2012, 07:44 AM
Does someone else experience more HDNM artefacts than before. I see more screen judder while watching normal TV. They changed something about it.
If you look at a normal picture where nothing moves, and all of a sudden the camera starts to pan, you see for a second or 2 a hickup before HDNM catches up....

Also fast moving object dissapear now, before they where just screwed up, but never dissapeared.

malacitana
03-17-2012, 10:06 AM
Several people have inquired whether Philips is actually working on the PNM bug (perfect natural motion always enabled). It would be nice to get an answer!!! This bug is extremely annoying!

21_9_78
03-17-2012, 09:14 PM
its complicated to have to again having to first turn on PNM and then turning off PNM, make sure dynamic backlighting is off. also kind of embarrasing as my tv a 58PFL9956 is completely new top of the line tv. i have sine a got the tv in descember upgraded the tv with new firmware 3 times and nothing so far has helped. also the last firmware update for my philips BDP9600 player has made the player super buggy. if only someone could give my a timeline and say if philips can fix my tv. if not i will have to return the tv :(

nnay07
03-20-2012, 09:18 PM
Several people have inquired whether Philips is actually working on the PNM bug (perfect natural motion always enabled). It would be nice to get an answer!!! This bug is extremely annoying! Once again, the main problem is not the fact that PNM is always ON when switching ON the TV, but the fact that PNM is working quite bad, creating artifacts on fast moving objects.
I wouldn t care having it ON if it worked.

Basel
03-21-2012, 07:27 AM
Once again, the main problem is not the fact that PNM is always ON when switching ON the TV, but the fact that PNM is working quite bad, creating artifacts on fast moving objects.
I wouldn t care having it ON if it worked.

How can you say PNM always being on after a TV restart although you turn it off is not the main problem?

Sure it is. It's an extremely annoying BUG for everyone that couldn't care less about PNM.

battleangel
03-21-2012, 01:09 PM
Indeed, PNM or whatever it is called with other manufacturers is always poison regardless of who makes it or how it is designed.

I've been following these forums for a while now and ... Congratulations to Philips for dissuading me from buying one of their TVs. Slow clap ... (http://postmediaprovince.files.wordpress.com/2011/05/slow-clap.gif)

petasis
03-22-2012, 08:52 AM
Indeed, PNM or whatever it is called with other manufacturers is always poison regardless of who makes it or how it is designed.

I've been following these forums for a while now and ... Congratulations to Philips for dissuading me from buying one of their TVs. Slow clap ... (http://postmediaprovince.files.wordpress.com/2011/05/slow-clap.gif)

There are many users that like interpolation (like me). It is the only alternative if you don't like the judder that movie makers impose on us.

JustMe
03-22-2012, 03:50 PM
HI

i only saw 1 post regarding NetTV.
Can you tell me whats happening if you now reupgrade to 14.96?

Thomas


I also have this same error ("To complete NetTV sign-in, please switch your TV set off and on again"”) after updating my Cinema gold TV 50PFL7956H/12 to the latest software. In the separate forum on NETTV errors, dedicated to this particular problem, there are at least 5 people from different countries with the exact same issue.
Will there be a fix to this in the next SW update?
How can I return to the previous software version?

Warrex
03-22-2012, 06:05 PM
Edit:

Just got word back from customer service. As far as they can figure it out, this [note: black screens or resets] seems to be an incompatibility issue between the telly and the graphics card, and at least in my case because the PS3 works without a hitch the culprit seems to be the craphics card.

So, nothing more they can do about it, I suppose is the answer from them.

It would be interesting to know if other users experiencing this besides Warrex and me have ATI manufactured cards on the connected devices.



You can suppose that this is the answer from them. Still this does not make it a valid answer. A company like Philips cannot retreat on saying that their TVs are fine because they have no problems with a PS3 connected to it. If there are "handshake" problems (which should be HDCP handshake problems) then Philips has to actively work with AMD to resolve them - especially as AMD hardware is widely used and working just fine with other TV brands.

While they are always very polite, you also generally should not care much for what Philips' first level telephone support says. I told them before coming here that my 46PFL9706K was going to standby and that it also was having these black screens without going to standby. Support contacted their superiors and came back with saying that the problems were unknown and could not be replicated. About 3 weeks later this was in the changelog of firmware 14.91:

"Solution for set goes to standby after exact 2 hours."

So much for the going to standby issue...

There are other customers in this forum having problems with random black screens (see e.g. last firmware thread) and Philips has to do something about it. Even if the problem is on AMD's end (which I seriously doubt) Philips has to contact them and should also acknowledge it publicly to put pressure on AMD to fix it.

genesisfan
03-22-2012, 09:11 PM
This firmware (14.096) fixed the, annoying, message 'encoded program' when switching channels on my 9606K with UPC CI+. Good job Philips!

Cinema 21:9
03-28-2012, 12:07 PM
'm Still here what with all the bugs, or the 2011 customers now abandoned to their fate? Our money was not good enough? ;(

(Google Translator)

21_9_78
03-28-2012, 09:13 PM
I have to agree, i have a 58pfl9956 where none of the important bugs are fixed yet and I ihave had it since the last week of december 2011. there has been released 2 firmware versions that have just fixed small things. and when i ask philips they say they aware of the problem, but no one can say when they will fix it. how long til we we will have a fix. i feel like they have no interest now that they have my money. wil they like @Cinema 21:9 says just ignore us 2011 owners .

Espen000
04-01-2012, 09:46 AM
I have kinda given up on these bugs and are realising that i just have to turn off local dimming until the fix is done. I am however considering looking into the norwegian consumer laws if this is not fixed soon. As the new models are coming soon from Philips I cannot avoid the feeling that I should have waited another year.

In the consumer laws it is stated (Google translate):

If it turns out that you have purchased an item that is lacking, you have rights under consumer law. There is a defect when the product does not comply with the requirements of nature, quantity, quality, packaging and other features that are provided at purchase.

There will also be a defect when the seller has provided incorrect or misleading information about the item that you relied on the purchase. There is also a deficiency if the item is not in accordance with safety requirements and regulations for the item set by public authorities.

If the item is defective, you have the right to price reductions, new product or have raised the purchase, depending on whether the defect is significant or not. You may also require that the seller will repair the product, at no cost to you. The seller has the right to try to repair the goods before he gives you a new one. Your rights under consumer law applies whether the item is purchased at full price or on sale

Cinema 21:9
04-01-2012, 04:45 PM
It is an indictment that are not resolved after such a long time the obvious error in the premium appliance Cinema 21:9 Platinum!
You should really be ashamed of you! The customer pulled the money from his pocket and then just let the rubbish heap of software alone! Any Chinese backyard producers would respond after such a debacle now!

(Google Translator)

bluevoice
04-02-2012, 03:19 PM
Guys,

If you take the Philips's monthly upgrade cycle into consideration we can expect a new firmware update to be released soon. I am happy that at least one serious bug was solved with the 14.96 update being the annoying CI+ module bug.

I hope that at the end all bugs will be solved, but it could take some time.

@Philips: can you please test and solve the following annoying bug on the Philips Cinema Gold TV:

- when Easylink is on and the sound is set to - Easylink (not Easylink autostart), the functions of a connected HTS should be added to the TV menu. At this moment you can only see duplicate entries of the 'Multi-view' menu option. Please do something:

http://img580.imageshack.us/img580/2934/screenshotwwv.jpg

Philips - Thomas
04-02-2012, 03:54 PM
Hey

whats happening while opening those Icons?
Does the functions of the HTS start?
Or does really multiview start on all entries?
Whats happening after a factory reset?

Regards
Thomas

bluevoice
04-02-2012, 04:00 PM
Hey

whats happening while opening those Icons?
Does the functions of the HTS start?
Or does really multiview start on all entries?
Whats happening after a factory reset?

Regards
Thomas

Hi Thomas: If you open those icons nothing happens, the menu screen closes. Multi-view only opens if you push its dedicated icon, the first one on the 2nd row, where it should normally be.

I tried several factory resets of both TV and HTS, the results are always the same, duplicated Multi-view icons that appear on the 3rd row do not open any HTS functions, just make the TV menu to close if you press on them.

bluevoice
04-02-2012, 05:44 PM
Hey

whats happening while opening those Icons?
Does the functions of the HTS start?
Or does really multiview start on all entries?
Whats happening after a factory reset?

Regards
Thomas

@Philips - Thomas: Furthermore, I think the whole "add devices to the menu" option is broken. There is an option to add a device to the TV menu manually. Let's say I want to add a device on the HDMI 2 entry. I choose the device, let's say a Blu-ray player and the connection port, in this case HDMI 2. I complete the setup, the tv says "device added to the menu" but nothing happens, there's no new icon added to the menu.

Now, because you see no new icon, it's also impossible to delete the added device. So if you want to manually add a new device to the same HDMI 2 port you'll find out that the HDMI 2 option is taken (as it was added before). So at this point there is no way to add another device to the HDMI 2 connection.

Only a factory reset gives all connections free. So the "add device to menu" doesn't work at all on a Philips Cinema Gold TV (50PFL7956H/12).

Checking the behavior described above should be easy for Philips, isn't it?

kingzapp
04-03-2012, 08:23 AM
did the new FW v0.14.96 fix the backlight dimming problem at top and buttom? Been reading they got this problem on the 2010 models aswell. Is this a hardware problem or software problem? Fix this

Many people who got Philips top model 9706 got the dimming problem. Are you guys in philips fixing this bug or is it a panel problem? here are some video clips of the problem

http://www.youtube.com/watch?v=LctC9c0KCEc&feature=channel

http://www.youtube.com/watch?v=VIhuGAFTekU

http://www.youtube.com/watch?v=luTa-oRm-OY&feature=channel

2010 models 9705 got this problem aswell... are you guys just ignoring it?!!!

Freddy
04-03-2012, 04:20 PM
did the new FW v0.14.96 fix the backlight dimming problem at top and buttom? Been reading they got this problem on the 2010 models aswell.

[...]

2010 models 9705 got this problem aswell... are you guys just ignoring it?!!!Not to make things even more confusing: yes, the 9705 has quite a few dimming problems, but this is not one of them. The problem you mention here does NOT exist on the 2010 9705, only in the 2011 range.

Cinema 21:9
04-03-2012, 06:21 PM
@kingzapp
The problem with the strips above and below, there is also the PFL 58 9956th
In my opinion, it's become a little better with firmware 14.96, but still present.

21_9_78
04-04-2012, 04:39 PM
Hi @Philips - Thomas i know I have complained allot. I have a 58pfl9956 and you have probebly allready seen which problems I have. I have once contacted Philips about a fix to my problems with flashing lights,dynamic backlighting and PNM not working. I was toled this would be addressed in a future firmware update. I still living with this and i bought the tv in desember 2011. i se you have answered allot of questions on the other subject of 2011 series tvs the 5000,6000 and 7000s. when wil this be adressed. Is it just ignored and all future commitment goes to the 2012 modells. could youu please find a timeframe? its just dpressing having paid allot of money for a tv that doesnt work as advertised. there must be someone in the philips who can give the users a honest answere. hope @Philips - Thomas can help us not have to worry about maybe haven done a stupid purchase when we got the tv.

Espen000
04-08-2012, 01:07 PM
Hi @Philips - Thomas i know I have complained allot. I have a 58pfl9956 and you have probebly allready seen which problems I have. I have once contacted Philips about a fix to my problems with flashing lights,dynamic backlighting and PNM not working. I was toled this would be addressed in a future firmware update. I still living with this and i bought the tv in desember 2011. i se you have answered allot of questions on the other subject of 2011 series tvs the 5000,6000 and 7000s. when wil this be adressed. Is it just ignored and all future commitment goes to the 2012 modells. could youu please find a timeframe? its just dpressing having paid allot of money for a tv that doesnt work as advertised. there must be someone in the philips who can give the users a honest answere. hope @Philips - Thomas can help us not have to worry about maybe haven done a stupid purchase when we got the tv.

+1 to that

Cinema 21:9
04-09-2012, 08:08 AM
Funny that the only Philips devices in the test papers are always top rated.
You buy it, the customer, fully expecting such a device and gets a pile of rubble.
The test's but all are paid for, just come to me at one time and you looked at the reality!

- Faulty panel with partition in the middle and right strong banding
- Continuous flashing image
- Constantly pumping picture
- Not be switched off PNM

The reads are not in the test's!
These problems are reported, but many owners!
That is when the suspect's test are used for hand-picked equipment and the customer gets the B-stock!

(Google Translator)

kookaburra
04-09-2012, 11:43 AM
Philips, I still use my full 21:9 with LED local dimming off. The picture is even worse than other TV less edge technology. A who are expecting their engineers to solve this problem. The wait is unbearable, all users should take the decision to sue Philips to see if a ved react to this disastrous failure. I paid € 4000 for a TV with picture quality less than the Sony EDGE of 1200 € from my brother. It's a shame that a brand like yours does not deign to give a solution to these incidents. As soon as you leave the new screen 21:9 2012, courts will demand changing the tv, if the 2012 model is free from this fault, because it seems to me that Philips repeated shortcomings of previous models every year.

regards

(Google Translator)

Bert
04-10-2012, 12:51 PM
Philips,

Would you please give us some more detail about your progress in investigating the issues?

I have 2 annoying issues:
- perfect natural motion is ON after restart, although in the settings menu it's off

- annoying spots(bottom+top area,...) that appear after 15 minutes the tv is switched on(after tv was switched off for a time, otherwise you don't have to wait 15 minutes). This is very noticable in dark scenes & when the tv stands in a darkened room.

Regards

bluevoice
04-10-2012, 01:05 PM
Philips,

Would you please give us some more detail about your progress in investigating the issues?

I have 2 annoying issues:
- perfect natural motion is ON after restart, although in the settings menu it's off

- annoying spots(bottom+top area,...) that appear after 15 minutes the tv is switched on(after tv was switched off for a time, otherwise you don't have to wait 15 minutes). This is very noticable in dark scenes & when the tv stands in a darkened room.

Regards

I can confirm both issues. Regarding the annoying spots, I have noticed those too, they look like parts of the screen where the backlight is brighter than the rest of the screen. They result in the colors being lighter in those spots than they should be.

The spots are most noticeable when you turn Dynamic Backlight completely off. I can see 2 big spots, one in the lower left corner (most bright of them) and one in the upper right corner (though less brighter than the one in the lower left corner). I also noticed that they only appear after a while just like you said, 15 minutes (maybe after the TV gets warm). If you set the Dynamic Backlight to optimal image than the spots are less noticeable but still noticeable.

aso
04-13-2012, 10:01 AM
did the new FW v0.14.96 fix the backlight dimming problem at top and buttom? Been reading they got this problem on the 2010 models aswell. Is this a hardware problem or software problem? Fix this

Many people who got Philips top model 9706 got the dimming problem. Are you guys in philips fixing this bug or is it a panel problem? here are some video clips of the problem

http://www.youtube.com/watch?v=LctC9c0KCEc&feature=channel

http://www.youtube.com/watch?v=VIhuGAFTekU

http://www.youtube.com/watch?v=luTa-oRm-OY&feature=channel

2010 models 9705 got this problem aswell... are you guys just ignoring it?!!!

I confirm this problem !!!

Hi Philips development team I have one question, when you fix this serious bug with the backlight dimming 46PFL9706k/02 ??

I have this TV and it's very annoying!!!

This problem manifests itself when the feature is turned off "Perfect Natural Motion" and "Clear LCD" and the "Dynamic Backlight" 'is on !!!

"Perfect Natural Motion" OFF
"Clear LCD" OFF
"Dynamic Backlight" ON

or when the picture mode is set to "GAME"

Please FIX IT !!!

Nick
04-15-2012, 04:34 PM
Hi all,

Has anyone been able to eliminate or even reduce the horrendus "Vertical Banding" issues that in addition to all the previous mentioned bugs. plague the 46" 9706.

Another bug (for me at least) is that the Easylink feature is not working correctly. I have to turn the Easylink off and then back on to get the TV to recognise my Philips BD player.

Don't even get me started about the "Buzzing" problem with the active 3D glasses!

Your thoughts my fellow forum members and possibly even a response from Philips.

Nick

Bluestraw
04-15-2012, 04:42 PM
Does anyone have any experience with legal proceedings? Feels like Philips are not taking these issues seriously and have released a product with significant failures that need to be addressed, or units replaced...

DerShortyy
04-16-2012, 12:58 PM
Does anyone have any experience with legal proceedings? Feels like Philips are not taking these issues seriously and have released a product with significant failures that need to be addressed, or units replaced...

Hi Bluestraw,

the only thing you can do is to bring back the TV to the retailer where you bought it. I donīt know where your from so i donīt know the legal warranty rules for your country.

At the moment the most annoying issue for me are these sounddrops and the picture artefacts on all German HD channels. The reboots has become less, but just because i doesnīt use network and internet functions very often any more.

mk81
04-17-2012, 05:37 AM
58pfl9956:

I can confirm (an increasement of) picture artefacts on all German HD channels ...

DerShortyy
04-17-2012, 07:14 AM
58pfl9956:

I can confirm (an increasement of) picture artefacts on all German HD channels ...

Hi MK81,

can you post your signal strength and your signal quality on HD channels? You can find these informations while watching the channel by hitting the options key on the remote and scroll down to "status".

Best regards

lange
04-17-2012, 02:34 PM
I have a 32PFL9606/H/12 and until recently all SW upgrades were done with memory-sticks sent by the Helpdesk people or via downloads, unzipping, copying to memorysticks, taking it to the TV and updating (talking about "Sense and Simplicity" in the 21st century ......... ?? !!)

Until 14.95. For some reason or another that upgrade was pushed down and installed automatically some time early February, while we were sitting and watching TV. So very much 3.0 !!!

For 14.96 (available since 2nd March !!) I received no nofification. The Helpdesk informed me it was available - and a possible solution for a problem I have with Smart TV). But I had to revert to the old methods described above (I selected the download as the Postman has not delivered the memory-stick yet ....)

Under "Configuration" >> "Software Upgrades" it is suggested that upgrades will be pushed for installation via Internet (like 14.95 above) or notifications / messages will be sent to at least notify us of the availabilty of new upgrades. When will this method become available for all future upgrades ? Does this already work for older models of Philips TV's ? Or newer ?

Could the Moderator please give me a reply on these queries ??

Thanks in advance and regards - lange



Hi.
how did you get to 14.95 or was it pre installed? not all updates are offered via Internet connection so you have to download the firmware manually and install it with a usb stick

Philips - Thomas
04-18-2012, 12:44 PM
Hi


it is suggested that upgrades will be pushed for installation via Internet


The Menu Option only says that the TV is capable of Downloading Updates directly from our Servers. That does NOT mean that Updates will be provided every Time in that way!.

The best and secure way of making sure your TV is up to Date is to go to the Update Settings, check for the current Version and then go to our Webpage and check for the Version, shown there.

Regards
Thomas

21_9_78
04-18-2012, 04:39 PM
hi @Philips - Thomas but when will new firmware arrive for the philips 58pfl9956? nothing happend since the 14.96.0 release over a month away. do you have any approximate of when the next release is due? I and so many other users in this groupe who a real philips fans are just missing fixes for the

PNM not beeing of even if the TV says it is
blinking flashes on screen
dynamic backlighting( the over 2 things over we could live with, but this is is most important, because this unusable so far )

hope you maybe have som new for us @Philips - Thomas

:)

forgot to say I have the last available firmware release 14.96.0

Cinema 21:9
04-18-2012, 06:26 PM
In the German Philips forum I had posted the same thing, but since it has been portrayed as if it were an isolated incident with me!
Unfortunately, I have been there to remove even the permissions that I can not answer, great! Criticism is probably not desirable!
Thomas Philips, please read the posts here from other people who have the same problems, so it's not an isolated incident with me and can not fix you safely through the repair shop!
- Frequently flashing picture
- PNM can not be deactivated
- Funny picture of the pump dynamic backlight

(Google Translator)

banjeep
04-18-2012, 06:40 PM
hi @Philips - Thomas but when will new firmware arrive for the philips 58pfl9956? nothing happend since the 14.96.0 release over a month away. do you have any approximate of when the next release is due? I and so many other users in this groupe who a real philips fans are just missing fixes for the

PNM not beeing of even if the TV says it is
blinking flashes on screen
dynamic backlighting( the over 2 things over we could live with, but this is is most important, because this unusable so far )

hope you maybe have som new for us @Philips - Thomas

:)

forgot to say I have the last available firmware release 14.96.0
I quote your message,I have the same defects

kookaburra
04-18-2012, 06:53 PM
hi @Philips - Thomas but when will new firmware arrive for the philips 58pfl9956? nothing happend since the 14.96.0 release over a month away. do you have any approximate of when the next release is due? I and so many other users in this groupe who a real philips fans are just missing fixes for the

PNM not beeing of even if the TV says it is
blinking flashes on screen
dynamic backlighting( the over 2 things over we could live with, but this is is most important, because this unusable so far )

hope you maybe have som new for us @Philips - Thomas

:)

forgot to say I have the last available firmware release 14.96.0


I quote your message,I have the same defects
SN/ VN1B1134001224 and VN1B1135001427

Bert
04-18-2012, 07:42 PM
hi @Philips - Thomas but when will new firmware arrive for the philips 58pfl9956? nothing happend since the 14.96.0 release over a month away. do you have any approximate of when the next release is due? I and so many other users in this groupe who a real philips fans are just missing fixes for the

PNM not beeing of even if the TV says it is
blinking flashes on screen
dynamic backlighting( the over 2 things over we could live with, but this is is most important, because this unusable so far )

hope you maybe have som new for us @Philips - Thomas

:)

forgot to say I have the last available firmware release 14.96.0

I quote your message,I have the same defects

Toengel
04-19-2012, 06:00 PM
Hi,

new firmware is approching. Please update an post your feedback here: http://www.supportforum.philips.com/en/showthread.php?5603-Your-experiences-with-FW-v0-14-97-0-for-8000-9000-and-21-9-series-(2011-models)

Toengel@Alex