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MTuser
03-13-2012, 08:23 AM
Hi

I am having problems with my media player. I have connected a 1tb hard drive to the HMP3000 and after watching several avi's for 35 mins approx a message appears "video format in the file is unsupported"

I have watched the avi's on my mac which are fine, I have updated the firmware. I have spoken to Phillips customer care and they told me to take it back to the shop and then a replacement was given to me but I still get the same message whilst watching avi after 30 mins or so.

please help

thanks

Mark

Toengel
03-13-2012, 08:28 AM
Hi,

you don't need to post the same content in different threads.

Toengel@Alex

MTuser
03-13-2012, 08:31 AM
thanks just unsure where to post

Toengel
03-13-2012, 08:35 AM
Hi,

maybe you can upload one of the videos somewhere, so that Philips can test the file...

Toengel@Alex

MTuser
03-13-2012, 08:57 AM
thanks alex, how would I go about that?

Kateag
02-06-2013, 07:14 AM
Files used to play fine, now about 35 min in I keep getting this message even though the file hasn't finished and I have confirmed the software is up to date. I can see others have had the same problem but no resolution is provided. I called Phillips and they said to reformat my hard drive but it works fine on other media players. HELP!!!