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View Full Version : DS9800W Latest Firmware upgrade (V3.8.88.1000) has been released



Philips - Remko
04-02-2012, 07:40 AM
(v3.8.88.1000) only upgrade for DS9800W/10
(v3.8.88.3700) only upgrade for DS9800W/37

(v3.8.88.1000)includes the following changes:

Wi-Fi connection improvement

The former firmware version includes the following changes:

Wi-Fi connection improvement (v3.8.88.3700)
Improved robustness (V3.8.79.1001)
Bug fixes (V3.8.79.1001)

Kindly download the software at http://www.philips.com/support

notthedoctor
05-29-2012, 08:20 AM
My speakers are only a month old (bought in April) and accessing the fidelio internal firmware page shows the firmware as 3.8.88.1000 (the latest rev as per your post) BUT with a firmware date of 2011-10-17. Not a feb or march 2012 date as I would expect from above. -could you please advise if i have the wrong or correct firmware.
Thanks,Denis

Philips - QK
05-29-2012, 10:10 AM
My speakers are only a month old (bought in April) and accessing the fidelio internal firmware page shows the firmware as 3.8.88.1000 (the latest rev as per your post) BUT with a firmware date of 2011-10-17. Not a feb or march 2012 date as I would expect from above. -could you please advise if i have the wrong or correct firmware.
Thanks,Denis

Dear Denis,

You have the correct firmware. As I checked in the website (see below URL) the date seems fine to me. This could be some website refreshing issue. Please check and let us know know if you still have concerns on this.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=DS9800W/10&slg=en&scy=HK

Kind regards,
Philips Moderation Team

notthedoctor
05-29-2012, 10:45 AM
Thank for your quick reply. I checked with another browser and still shows old date. here is the page I am looking up.... http://fidelio.local./pc_index.asp and Ive attached an image of the results1149

However if the date is not a problem then that's fine. The main issue is that I find that airplay is still not stable. With seemingly random stops and "fidelio" often disappearing, then mysteriously reappearing from the list of iphone/ipod choices- even though the speaker is only 2 meters from an airport express. ANy chance of another update coming by?
Thanks.

Philips - QK
06-01-2012, 03:15 AM
Dear notthedoctor,

As we can see in the forum that there are quite some users having an upgrade issue, connection issue dropout issue and we do not have a good solution on this yet, we will compile the feedback in the forum and feedback to the development team. We will update you on this.

Kind regards,
Philips Moderation Team

tiiz
10-28-2012, 06:53 PM
Hi,

I have an issue upgrading to the latest firmware. I seem to get through most steps successfully, but then I get stuck at the upload screen (see screen shot)
1509

Incidentally, the speakers start flashing red (rather than solid green). Any help on what could be going wrong?

Thanks,
tiiz

tinaa67
05-26-2013, 03:54 PM
The exact same thing is happening to me!! And unfortunately The Philips Forum Mod has not replied to your question, and neither to any of my other questions!!!!

Have you heard from them, any solution to this? I'm about to return my speakers, since no one can help me. It means I have to buy new ones, since seller won't replace them, and I would really not have to if I can avoid it!!!

kylie
05-27-2013, 07:45 AM
tinaa67, what product you having - a DS98000w? and what's ur issue? cannot upgrade/ no sound/ drop out?

tinaa67
05-27-2013, 08:25 AM
Yes, topic is still DS9800W...
Previous speakers had drop outs, and in the end the constant red blinking light, so I had to return them. The new ones don't have sound, I can not upgrade them. I get to the same step as tiiz here above (he/she has posted a screenshot), and now after I have tried several times to upgrade them, they mainly end up blinking red, which they didn't do before I tried to upgrade them. With Safari it didn't work at all, but with Firefox I came to the same step as tiiz.

daz
06-23-2014, 12:13 AM
hoping there'll new a new firmware to fix the unresolved issues people are having.