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Lech1
04-09-2012, 10:29 AM
Is this radio-dock compatible with iPad 3 generation?

Philips - QK
04-10-2012, 08:14 AM
Dear Lech1,

According to our latest testing report, DC390 is compatible with iPad 3 (both 3G version & 3G + Wi-Fi version).
It does support playback and charging.

Kind regards,
Philips Moderation Team

Lech1
04-10-2012, 08:58 AM
Hi,

Are you sure about playback? Charging works but it does play thru DC390, unless some other steps on connection are needed. If I just dock iPad 2 it plays immediately, however iPad 3 plays only thru its internal speaker.

Kind regards,
L.

Philips - QK
04-11-2012, 11:36 AM
Hi Lech1,

According to the doc I have on hand, yes it does support iPad 3 playback.
But if this doesn't work right for you, I will revert this to our development team to have more testing. Will come back to you later on this. Thanks.

Kind regards,
Philips Moderation Team

Lech1
04-11-2012, 12:05 PM
Hi Philips,

I think, this doc should be reviewed. In my case, only charging works in respect to iPad 3, no audio goes through DC390.

Kind regards,
L.

Philips - QK
04-12-2012, 03:26 AM
Dear Lech1,

The team tested this again and confirmed the playback should be supported.
Could you try resetting your iPad 3 and then try again?

Kind regards,
Philips Moderation Team

Lech1
04-12-2012, 07:20 AM
Well, will try later on, however, this was just a brand new iPad 3 out of the box just connected.

Lech1
04-14-2012, 06:22 PM
I have tried another iPad 3 and this one does not work either.

Philips - Remko
04-16-2012, 11:34 AM
Hi Lech1,

Thanks for the input. I have passed it to the development team for further testing.

Kind regards,

Ssahnan
04-18-2012, 09:31 PM
I was interested in this product for a iPad 3 and iPhone 4s combo but noticed a similar complaint on Amazon. It mentioned that after contacting Phillips, a pending update to the unit could be coming rectify the compatibility. Not sure if that's possible. Regardless, I too want to confirm That it will play back audio, not just charging from a ipad3.

I am still interested but will wait for a confirmation on ipad3 status for full functionality before I purchase.

Philips - QK
04-19-2012, 05:00 AM
Dear Ssahnan,

Thanks for your interest for DC390. From our development team's info, they confirm that the playback is supported. I am checking with the team if they can supply us some evidence. Will let you know later for this.

Also, for Lech1's issue, we are also looking into that. Will update if I have feedback from the team also.

Kind regards,
Philips Moderation Team

Rlem67
04-19-2012, 08:59 PM
Hi Ssahan,

Otherwise, there is also the DC291 (I have bought the DC291/12) and this one is supporting charging and playback of Iphone 4S and The new Ipad.

One remark.
If you have a back cover then placing of the Ipad3 is impossible on the dock.
I have a Targus Vucomplete and this one is too thick. Only by tilting the connector to complete vertical (with a permanent home made fixture) the Ipad3 can be placed on the connector.
I now remove the backcover before placing the ipad on the dock.

Love the system, marvelous sound from a small box.
:-)

JDthird
04-20-2012, 12:50 PM
I'm the one who wrote the Amazon review. Last night I again could not get the unit to work - when an iPad third generation is docked, the entire unit freezes - all the buttons on the Philips unit are non responsive. Out of six attempts, once was I able to get the radio to not be frozen and unresponsive. As soon as the third gen iPad is removed, the unit responds again to input, buttons work, can turn on the alarms, etc.

This device clearly is not compatible with the third generation iPad, which was acknowledged when I talked with support in March who kept contacting someone on the tech side there and verified it was a problem they knew about and were working on.

Ssahnan
04-20-2012, 06:05 PM
I have tested on a 291 at a local shop, it worked well, no issues. The dock even easily fit the ipad3 with a smart cover and a incipio smart feather case on the back. Finding a dock to fit all that is pretty rare.

That said, the lure of the 390 was the dual dock/dual charge. Without that, the 291 doesn't have the lure that drew me to wanting a speaker dock. I'll keep hunting I suppose.

Thanks for the responses though....

Ssahnan
04-28-2012, 07:45 PM
Actually, yesterday I tried the ipad3 and iPhone 4s on the 390 at a local apple store and it worked just fine. Charged, played audio, etc.

Volkan
05-04-2012, 09:41 PM
Hi Philips,

I think, this doc should be reviewed. In my case, only charging works in respect to iPad 3, no audio goes through DC390.

Kind regards,
L.

I have the same Problem.
Today I bought a DC390, i have an Iphone 4S and the new Ipad.
I can use Iphone for listen music, but when i want to change dock for using Ipad no audio goes through DC390.

If i unplug Iphone and Ipad and turn off DC390.
I plug only Ipad i can hear music form DC390, but the remote don't work.

Volkan
05-04-2012, 09:53 PM
I make some new test and it works fine now, i don't understand. :o

drP
08-14-2012, 09:16 AM
I just got the DC390/12 as a present - but as many reported it does NOT playback music with my new iPad which is on iOS5.1.1. My iPad tells me that the accessory is not suited for the device (contrary to what is listed in the FAQ for this device).

Is there anybody who can tell me how they made it work?
- Does it only work with specific apps? I mainly play music using the spotify app.
- I tried it with and without the rubber "bumper"
- Do I need to configure my iPad in a specific way?

l60le
08-15-2012, 08:37 PM
Does anybody know how to stop this crashing????

kwinnie
08-16-2012, 05:55 AM
Does anybody know how to stop this crashing????

do not know the tricks as well... but if u really cannot have this fixed, maybe you can consider exchanging another model?